russ resumeit
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Russell M Smith1832 N Delaware StIndianapolis, IN 46202Phone-- Cell: 317-446-4130; Home: 317-926-3793; e-mail: [email protected]; alternate: [email protected] Page 1
ObjectiveA challenging position in technical support and the possibility of career advancement
KeywordsSales, Technical Support, Hardware, SoftwareDesktop, Laptop, Netbook, Handtop, PDA, SmartphoneSmall Business, Non-profit, IndividualC, C++, Visual Basic, Intel 8086 Assembler, MS/DOS, Pascal, Fortran, BasicHTML, Dreamweaver, NetObjects Fusion, FrontPageTCP/IP, DNS, network, Ethernet, WiFiFoxPro, Access, VBScript, Excell, Word, Outlook, PowerPoint
Career SummaryDuring my 30 years of experience as a computer professional, I have directly supported customers with
• Custom programming and selection/customizing of existing software• Selection and upgrading of computer hardware including networking devices• Configuration and securing private networks• Troubleshooting and problem resolution and repairs
As a volunteer I have created and maintained a number of web sites for non-profit organizations and written reviews and how-to content for enthusiast websites on PDAs, Handtop PCs, and SmartPhones.I have received awards and commendations for my ability to work with customers as well as my depth of knowledge and skills in troubleshooting.
Core Competencies/ Fields of Expertise• Able to explain technical concepts in easy-to-understand English• Also able to communicate in technical language• Proficient at mining web-based resources and knowledge-bases• Fully conversant in electricity and electronics• Fully knowledgeable in computer hardware down to the component level• Familiar with networking for home and small business• Experienced with computer programming down to the machine coding level• Experienced with computer software including:
Word, Excel, Access, PowerPoint, Outlook, Firefox, Chrome, Internet Explorer• Experienced with various platforms including:
desktops, laptops, netbooks, handtops, pdas, and smartphones• Adept with programmable platforms such as spreadsheets and databases• Fully capable of working as a part of a team or as an individual• Acquainted with website design and some website creation tools
Education/Certification• August 1992 – May 1996 Christian Theological Seminary, Indianapolis, IN
Master of Divinity Degree, 3.6 GPA• August 1980 – June 1992 Central Michigan University, Mount Pleasant, MI
Bachelors Degree in Computer Science, Mathematics Minor, 3.5 GPA• August 1977 – June 1979 Delta College, University Center, MI
Associates Degree in Mathematics and Science, 3.8 GPA
Russell M Smith1832 N Delaware StIndianapolis, IN 46202Phone-- Cell: 317-446-4130; Home: 317-926-3793; e-mail: [email protected]; alternate: [email protected] Page 2
Professional Experience• March 2011 – present Kelly Services/DPLOYIT, Indianapolis, IN
o Temporary work as a Test Evaluator for CTB/McGraw-Hillo Scoring tests for various schools, including ISTEP
• January 2008 – December 2010 Fry's Electronics, Fishers, INElectronic Component Sales
o Received several commendations for customer satisfaction by directly guiding individuals and small business customers in building computer workstations and small to mid-sized networks.
o Entrusted with the most demanding customers and complex requirements as a result of my ability to promptly, calmly, and correctly fulfill them.
o Received yearly awards for Team Knowledge for providing other associates and supervisors with timely and reliable technical information.
o Recognized by corporate and local management for creating a new display design for motherboards and power supplies making it easier for both customers and associates to find and understand the products we provided. These designs were immediately incorporated into other Fry’s locations.
• January 1997 – January 2008 Self-employed, Indianapolis, INFreelance Computer Consultant
o Learned website design and the use of several website design packages.o Personally requested to write review and how-to content for PDA and Handtop websites by
the owners of those sites. This content was recognized by readers as concise, clear, and correct, as well as entertaining and engaging. As a result, I was allowed to review some very valuable and notable products, some which were sent to me by direct requests of the manufacturers who had read my work.
o Recognized as the go-to technology person by a number of end users and non-profit organizations for increasing their visibility, productivity, and computing capabilities by:
Personally tutoring end-users on software use. Directing individuals and organizations on hardware and software upgrades. Custom-building over 80 computer workstations for clients. Effectively trouble-shooting hardware and software issues and quickly finding
affordable solutions. Designing, implementing, and maintaining content for multiple websites.
• September 1991 – December 1992 Reliable Microcomputer Solutions, Midland, MIComputer Consultant (self-employed)
o Learned spreadsheet and database programming including macros and scripting in order to more effectively serve my clients.
o Developed a reliable, easy-to-use, database application to manage Open Class Entries, Awards, and Premiums for a county fair. The project included:
Converting existing paperwork to entry screens in a way that the end-users would easily adjust to the use of computers.
Effectively handling multiple users in multiple entry locations. Efficiently handling work-flow and eliminating bottle-necks, especially in time-critical
areas.
Incorporating quick and reliable error correction and record updating. Skillfully balancing multiple concerns of end-users, managers, and the treasurer.
Russell M Smith1832 N Delaware StIndianapolis, IN 46202Phone-- Cell: 317-446-4130; Home: 317-926-3793; e-mail: [email protected]; alternate: [email protected] Page 3
Professional Experience (continued)• September 1991 – December 1992 Reliable Microcomputer Solutions, Midland, MI
Computer Consultant (self-employed) (continued)o Entrusted with a long-term project to create and enhance a Point-of-Sale/Inventory Control
program for a large, local craft store. This project included: Converting paper documentation to recognizable and easier-to-use entry screens Effectively managing multiple entry and updating locations, both on the floor and in
the main office. Efficiently “rolling-in” software enhancements and bug-fixes without disturbing the
work-flow.
• January 1990 – August 1991 Computer Graphic Images, Saginaw, MIMacintosh Programmer
o Personally requested to work on the project to convert and existing PC graphics design program to run on Macintosh platforms because of knowledge of high-level and machine-level coding and experience with team development and modular design.
o Increased my knowledge of Object-Oriented programmingo Worked effectively and efficiently as a part of a 5-person programming team using
structured design techniques.o Recognized by my supervisor for my ability in User Interface design and, as a result, co-
wrote a new graphical user interface for more visual/intuitive operation
August 1989 – January 1990 Confidential Financial Services, Midland, MIComputer Programmer
o Recognized for my programming ability and individually requested to join the CFS staff as an Apple/Commodore Basic programmer.
o Leveraged my programming abilities by co-developing common, modular routines to allow easy cross-platform coding. This code formed the base of all CFS applications, for both internal and external products.
o Trusted to provide face-to-face customer support as well as co-authoring insurance, financial planning, and accounting software.
Other Work Experience 1995-1996 University Park Christian Church, Indianapolis, IN
Student Associate Minister 1993-1995 Old Bethel United Methodist Church, Indianapolis, IN
Youth Pastor/Student Minister 1983-1989 Midland Computer Shoppe, Midland, MI
Computer Salesperson and Consultant 1981-1982 Assurance Associates, Ltd, Midland, MI
Computer Programmer 1978-1980 Delta College, University Center, MI
Computer Consultant to Math and Science Departments
References available upon request