rural inclusion: designing a training session for pas and smes
TRANSCRIPT
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Programme – ICT Policy Support Programme (ICT PSP)
Rural InclusionDesigning a Training Session
for Public AuthoritiesNikolaos Marianos, Alexios Dimitropoulos, Katerina
Papakonstantinou, Sofia MavrogianniGreek Research & Technology Network, Athens, Greece
Rural Inclusion
Vision: Making the life of civil servants and entrepreneurs in rural areas easier through innovative eGov services, training tools and methods
Principal Objective: To reduce the administrative burdens (ABs) of rural SMEs, by reducing the information elicitation process of businesses when they want to use a particular instance of some public service, or making more effective use of the resources
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Rural Inclusion Objectives
To deploy a number of innovative eGov services that will complement the provision of the selected public services, and will facilitate the interaction between the rural SMEs and the regional authorities
To adopt and implement an innovative approach for the training of both staff of the regional public agencies and SME communities on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Rural Inclusion Platform Incubator of three components
Semantic eGov The main bundle of semantic eGov services that helps
reducing the administrative burden for rural SMEs, in regard to their transactions with regional public authorities
eGovTube A semantically interactive web platform for knowledge and
experience exchange between users related to facilitating the gradual adoption of the innovations proposed
RuralObservatory 2.0 The carrier of training content , also provisioning for some
additional eGov services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Semantic eGov
The main bundle of semantic eGov services that helps reducing the administrative burden for rural SMEs, in
regard to their transactions with regional public authorities
[designed by NUIG & CERTH]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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eGovTube
A semantically interactive web platform for knowledge and experience exchange between users related to
facilitating the gradual adoption of the innovations proposed (i.e. the eGov services proposed by Semantic eGov and Observatory 2.0) in the target communities
[designed and developed by CEDEP]Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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RuralObservatory 2.0
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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The carrier of training content, also provisioning for some additional eGov services [designed and developed by GRNET]
Training and Living Labs in Rural Inclusion Major aspect of the overall Rural Inclusion approach a
collaborative training and networking approach What? adopt and implement an innovative approach
for the training Who?
staff of the regional public agencies SME communities
On What? on the use of the deployed eGov services, aiming at a cultural change towards the use of online public services
Why? to accomplish a cultural change towards the usage of online public services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Objectives of the Training Events Train Public Authorities to:
become professional in using the RI services model public services according to the RI service
modeling methodology assist their community in taking up the services
provided by Rural Inclusion Train SMEs to:
become professional in using RI services and tools
take up eGov services and evolveRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training Events
It is expected that training events will take place in the five (5) participating user regions In the Greek island of Chios In the Spanish autonomous region La Rioja In the French area of Lammote - Beuvron In the area of Latvia In the Communauté de Communes du Nord
Martinique (overseas France)
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training Events
Organised by user partners (PAs) and supported by technical partners
Supported by training content found on the RI Wiki, Rural Observatory 2.0 and eGovTube
A two-step process to achieve maximum impact, comprising of: Small Scale Local Events Large Scale National Events
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Small Scale Training Events - PAs 3-5 PA employees and representatives of
Local Public Authorities focusing on both training and dissemination encourage and support the development of
links and first discussions on possible collaborations
participants asked to participate to the Large Scale National events and provide contacts
evaluate the R.I. platformRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Training Events - PAs 10-15 P.A. employees and representatives of
National Public Authorities Training on:
Modelling public services Using R.I. Services and Tools Hands on sessions
Invite to model their public services using R.I. methodology
evaluate both the training session and the R.I. platform
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training Events - SMEs The same methodology with PAs Training focused on the use of RI services
and tools evaluate both the training session and the
R.I. platform
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Ensuring Comparability Follow the Guidelines
Agenda (list of sessions, duration of sessions, materials to be used)
Reporting Template for Organizers to report on the events (date, location, no. of participants etc.)
Official Invitation to promote the events Use the provided PPTs, Manuals/Handbooks Use the same timeline for the events Evaluate the event by using the same
questionnaires
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Planning the events Decide and finalize the following details:
finalizing the agenda identification of the target groups addressed adapting and sending the invitation to participants
receiving the confirmation of 3-5 participants for the Small Scale Events and 10-15 for the Large Scale Events
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Ensure Technical Compatibility Making sure the following are available:
Internet connection sufficient number of computers: 3-5for the Small
Scale Events and around 10 for the Large Scale Events, with: Firefox or Chrome or Opera or Safari Browser Java installed Adobe Flash installed Administrator rights if using Windows 7
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Participants
Representatives of RI project partners, as facilitators
Tutors who will conduct the training Representatives of the hosting PA, not only
as facilitators, but also as recipients of training
PA representatives/ employees OR Representatives of selected SMEs, SMEs
Associations and start-up companiesRural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Events Agenda (1/3) Welcome speech and introduction Pre Training Session Evaluation
(Questionnaires by GRNET) Setting up Rural LL in RI Introduction to eGovernment Introduction to Public Services The role of Rural Inclusion Public services for Rural Businesses Hands-on Session – Using the R.I. Services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Events Agenda (2/3) Measuring Administrative Burdens GEA PS Description Template Poor versus complete service descriptions GEA PS Description Example Diagrams for modeling public services Presentation of a real example of a modeled
public service Hands-on Session – Modeling of real public
services
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Large Scale Events Agenda (3/3) Presentation of the eGovTube Hands-on Session – eGovTube Using and exploiting the opportunities of
RuralObservatory 2.0 Hands-on Session – RuralObservatory 2.0 Q&A session Post Training Session Evaluation Closing
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Training Events
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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Conclusions
Training Sessions aim to train the personnel of Public Authorities (P.A.).
To achieve maximum impact from the initial interaction and consultations with the P.A. employees, a two-step process comprising of Small Scale Local events and Large Scale National Training events is proposed.
Rural Inclusion: e-Government Lowering Administrative Burdens for Rural Business.Funded by Competitiveness and Innovation Framework Progrmme – ICT Policy Support Programme (ICT PSP)
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