rugby world cup 2011 volunteer programme public forum june/july 2010
TRANSCRIPT
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Rugby World Cup 2011
Volunteer Programme
Public Forum June/July 2010
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Thanks3
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Today• RWC background• Keeping it real (our expectations of
you)• The good stuff (benefits)• The Journey you’ll take• Next steps
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Some Background
A bit about the Rugby World Cup 2011
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Previous Winners
• 1987 New Zealand (in New Zealand)
• 1991 Australia (in UK)• 1995 South Africa (in South
Africa)• 1999 Australia (in UK)• 2003 England (in Australia)• 2007 South Africa (in France) 6
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RNZ 2011 Key Strategic Goals
Goal One:Delivering an operational excellent Tournament
Goal Two:Achieving capacity crowds and achieving the RNZ 2011 budgeted financial result or better
Goal Three: Inspiring a nationwide Rugby World Cup festival
Goal Four: Creating enduring benefits
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Numbers Game
• 443• 63• 105• 5000+• 20,000
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• 1.6m • 60-80k• 48• 13 +10• 4b
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Keeping it real
Things you need to know before you register!
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Minimum Requirements• At least 17• Minimum number of days/shifts• Speak and understand English• Excellent understanding of New Zealand and
its culture• Agree to terms and conditions• Willing to undergo Police check (if required for
the role)• Commit to Volunteer Agreement
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Core ValuesWe need you at all times, to be:
• Committed• Passionate• Motivated
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• Proud and positive• Hard working• Committed Team
Member
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Being there
• Responsible for your travel to the host city
• Responsible for your own accommodation
• A once in a lifetime experience
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Hard Work
• 6-8 hour shifts• Standing around• Some very repetitive jobs/days• Cold, wet and dark (or sunny and hot!)• Assist non-English speakers• Must remain positive, upbeat and welcoming
at all times
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Setting the Scene
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The Realism• Very few roles
inside the stadium• No free tickets• Unlikely to see
any games while Volunteering
• Unlikely to meet any rugby stars
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The Good stuff
What’s in it for you?Your journey from registration to celebration
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For You!
• Training• Uniform• Recognition• Friends• Memories
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• Networking• Pride• 3rd largest sporting
event• Host the world
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Volunteer Journey2010
Volunteer Launch
Offers Start
Volunteer Emails
Wrap partiesTraining commences
June July
In person Interviews
Rosters distributed
October/ November January September/ October
2011
Uniform & Accreditation distribution begins
May August
Tournament Time
Public forums & registrations
July
Venue Based Training
commences
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“Right person for the role.”
• Technical skills/experience• Operational requirements• Customer service and volunteering• Leadership• Passion• Manaakitanga
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Walk up interview format
• Informal• 20 minutes• Confirm availability, skills and
experience• Operational questions and technical
questions• Regional
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We meet you and you meet us!
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Training
• Three phases beginning May 20111. Orientation/Generic (online)2. Job Specific (classroom)3. Venue specific (venue)
• Leadership training and Train the trainer
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Work Areas
• Accommodation• Accreditation• Catering• Ceremonies• City Operations• Media Operations
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• Sports Presentation• Ticketing• Tourist Information• Transport• VIP Programme• Workforce
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Roles• RWC 2011 Festival Hosts • Tourist Information Host• Transport Hub Hosts• Coach Load Zone Officer• VIP Hosts • VIP Administrators• Workforce Squad• Ceremonies Support
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• Spectator Services Squad• Drivers• Fleet Centre Operations• Hotel Hosts• Airport Welcome Hosts• Media Assistants• Attendance Recorders• Catering Standards Monitor
Only select 3 roles when you register
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Registration
• Register online– Help available at Libraries and i-SITES
• Own email address• We will communicate with you
electronically– Email / cell phone
• Login to update registration details any time
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Registration steps
It’s easy! 1. Complete personal details2. Select 3 areas of interest3. Provide uniform sizes4. Submit – Receive confirmation email
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Next steps
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• For more information go to: www.rugbyworldcup.com/volunteer
• To register go to...
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Thanks for coming
• Volunteer for other events at www.volunteernet.org.nz
• Please register if you are serious about being part of the RWC 2011 workforce – we need you!
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TM © Rugby World Cup Limited 2008.