ruckus cloud online help...cloud-wi-fi-version-17-02a-release-notes-and-documentation. what's new in...

Supporting Release 2017.02

USER GUIDE

Ruckus CloudOnline Help

Part Number: 800-71752-001 Rev BPublication Date: March 2018

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Ruckus Cloud Online Help2 Part Number: 800-71752-001 Rev B

ContentsAbout This Guide.................................................................................................................................................................................. 7

Document Overview....................................................................................................................................................................................7What's New in This Document................................................................................................................................................................... 7Document Conventions.............................................................................................................................................................................. 7

Notes, Cautions, and Warnings.......................................................................................................................................................... 8Document Feedback................................................................................................................................................................................... 8Contacting Ruckus Customer Services and Support...............................................................................................................................8

What Support Do I Need?....................................................................................................................................................................8Open a Case..........................................................................................................................................................................................9Self-Service Resources.........................................................................................................................................................................9

Getting Started................................................................................................................................................................................... 11Overview..................................................................................................................................................................................................... 11Supported Web Browsers.........................................................................................................................................................................11Signing Up for Ruckus Cloud Wi-Fi.......................................................................................................................................................... 12Logging On to the Ruckus Cloud Wi-Fi Portal........................................................................................................................................ 13Navigating the Ruckus Cloud Web Interface..........................................................................................................................................14Getting to Know the Dashboard.............................................................................................................................................................. 16

Color-coding of Numbers for Venues, APs, and Clients................................................................................................................ 17Updating Your Profile................................................................................................................................................................................18Changing Your Password..........................................................................................................................................................................18Resetting Your Password.......................................................................................................................................................................... 19Logging Off the Ruckus Cloud Wi-Fi Portal.............................................................................................................................................19Before You Begin....................................................................................................................................................................................... 19Supported AP Firmware and AP Models................................................................................................................................................ 20

Supported AP Firmware Version and Models................................................................................................................................ 20Logging On to the Ruckus Cloud Wi-Fi Portal........................................................................................................................................ 20Adding Your First AP and Creating Your First Network......................................................................................................................... 21Adding a Venue..........................................................................................................................................................................................21Adding an AP..............................................................................................................................................................................................22

Working With Venues........................................................................................................................................................................ 25Venues Overview....................................................................................................................................................................................... 25Adding a Venue..........................................................................................................................................................................................25Viewing Existing Venues............................................................................................................................................................................26Viewing Venue Information......................................................................................................................................................................26

Viewing Clients Connected to a Venue............................................................................................................................................ 27Viewing APs Assigned to a Venue.....................................................................................................................................................27Working with Floorplans................................................................................................................................................................... 28Viewing Networks Configured for a Venue..................................................................................................................................... 29Viewing Events That Have Occurred in a Venue.............................................................................................................................30Customizing the Radio Settings of a Venue.................................................................................................................................... 31

Editing a Venue.......................................................................................................................................................................................... 32Deleting a Venue........................................................................................................................................................................................32

Managing Access Points.................................................................................................................................................................... 35AP Overview............................................................................................................................................................................................... 35Adding an AP..............................................................................................................................................................................................35

Ruckus Cloud Online HelpPart Number: 800-71752-001 Rev B 3

AP Statuses......................................................................................................................................................................................... 36Viewing All APs........................................................................................................................................................................................... 37Viewing AP Details..................................................................................................................................................................................... 38

Viewing Clients Associated with an AP............................................................................................................................................ 38Viewing Networks Configured on an AP..........................................................................................................................................38Viewing Events That Have Occurred on the AP.............................................................................................................................. 39Viewing AP Properties....................................................................................................................................................................... 39Customizing the Radio Settings of an AP........................................................................................................................................ 40

Editing an AP.............................................................................................................................................................................................. 41Configuring Bonjour Services...................................................................................................................................................................41

Creating or Editing a Bonjour Service..............................................................................................................................................42Enabling or Disabling a Bonjour Service......................................................................................................................................... 42Viewing Existing Bonjour Services....................................................................................................................................................43Deleting a Bonjour Service................................................................................................................................................................43

Rebooting an AP........................................................................................................................................................................................ 44Downloading the AP Log.......................................................................................................................................................................... 45Resetting an AP to Factory Defaults........................................................................................................................................................ 45Deleting an AP from Ruckus Cloud..........................................................................................................................................................46

Managing Networks...........................................................................................................................................................................47Supported Network Types........................................................................................................................................................................47

Organization Network....................................................................................................................................................................... 47Public Network................................................................................................................................................................................... 47

Creating Networks Overview....................................................................................................................................................................47Creating a Network That Uses a Pre-Shared Key........................................................................................................................... 48Creating a Network That Uses an Enterprise AAA Server............................................................................................................. 49Creating a Network That Uses Cloudpath Onboarding ................................................................................................................50Creating a Network That Uses a Captive Portal with Click-Through............................................................................................ 52Creating a Network That Uses a Captive Portal with Self Sign In.................................................................................................53Creating a Network That Uses a Captive Portal with Host Approval........................................................................................... 55Creating a Network That Uses a Captive Portal with Guest Pass.................................................................................................56Creating an Open Network (No Authentication)............................................................................................................................ 58Configuring Advanced Network Settings........................................................................................................................................ 59

Viewing Network Details...........................................................................................................................................................................61Viewing APs That Are Providing a Network.....................................................................................................................................61Viewing Venues That Are Advertising a Network........................................................................................................................... 62Viewing Events That Have Occurred on a Network....................................................................................................................... 62

Viewing Existing Networks........................................................................................................................................................................63Editing a Network...................................................................................................................................................................................... 63Deleting a Network....................................................................................................................................................................................64

Managing Clients and Guests........................................................................................................................................................... 65Managing Clients....................................................................................................................................................................................... 65

Viewing Associated Clients................................................................................................................................................................65Viewing Client Details........................................................................................................................................................................ 66

Managing Guests.......................................................................................................................................................................................67Creating a Guest Pass........................................................................................................................................................................67Importing Guest Accounts in Bulk................................................................................................................................................... 68Viewing Guest Passes........................................................................................................................................................................ 69Viewing Guest User Details...............................................................................................................................................................70Disabling a Guest User...................................................................................................................................................................... 71


Generating a New Guest User Password........................................................................................................................................ 72Deleting a Guest User........................................................................................................................................................................72

Monitoring Events.............................................................................................................................................................................. 75Monitoring Events..................................................................................................................................................................................... 75Understanding Events...............................................................................................................................................................................75

Event Severity Levels......................................................................................................................................................................... 75Event Types.........................................................................................................................................................................................75Event List............................................................................................................................................................................................. 76

Viewing Events........................................................................................................................................................................................... 78

Viewing Analytics............................................................................................................................................................................... 79Analytics Overview.................................................................................................................................................................................... 79Available Analytics Reports...................................................................................................................................................................... 80

Client Traffic........................................................................................................................................................................................ 80Client Fingerprint by OS.................................................................................................................................................................... 80Client Fingerprint by Manufacturer................................................................................................................................................. 80Unique Clients.................................................................................................................................................................................... 80Number of Sessions.......................................................................................................................................................................... 80Session Inventory...............................................................................................................................................................................81Session Duration................................................................................................................................................................................ 81AP Traffic............................................................................................................................................................................................. 81TopN AP Reboots............................................................................................................................................................................... 82Top 10 Applications By Traffic...........................................................................................................................................................82Top 10 Applications By Client........................................................................................................................................................... 82

Viewing and Filtering Analytics Data....................................................................................................................................................... 83

Performing Administrative Tasks.....................................................................................................................................................85Performing Administrative Tasks.............................................................................................................................................................85Viewing Your Account Details...................................................................................................................................................................85Viewing Administrators.............................................................................................................................................................................86

Understanding Administrator Roles................................................................................................................................................ 86Adding an Administrator...................................................................................................................................................................87Editing or Deleting an Administrator...............................................................................................................................................88Inviting a Ruckus Partner to Manage Your Account...................................................................................................................... 88

Configuring Notification Settings.............................................................................................................................................................89Adding an Email Address for System Notifications....................................................................................................................... 89Adding an SMS Address.................................................................................................................................................................... 89

Using the Support Options on the Web Interface................................................................................................................................. 90Recovery Network Passphrase.........................................................................................................................................................90Allow Access to Ruckus Support...................................................................................................................................................... 90

Viewing Your License Information...........................................................................................................................................................90Sending Feedback..................................................................................................................................................................................... 91

Troubleshooting Basic Issues............................................................................................................................................................93Troubleshooting Basic Issues...................................................................................................................................................................93Logon Issues.............................................................................................................................................................................................. 93AP Not Advertising SSID............................................................................................................................................................................93AP LED Behavior........................................................................................................................................................................................ 94AP Is Unable to Connect to Ruckus Cloud.............................................................................................................................................. 95Firewall Ports to Open for Ruckus Cloud Wi-Fi...................................................................................................................................... 95

Completing The Setup........................................................................................................................................................................97


Verifying That Wireless Clients Can Connect to the Internet............................................................................................................... 97Associating a Windows 10 Client with an AP.................................................................................................................................. 97Associating a Mac OS X Client with an AP....................................................................................................................................... 97

Logging Off the Ruckus Cloud Wi-Fi Portal.............................................................................................................................................98


About This Guide• Document Overview......................................................................................................................................................7• What's New in This Document..................................................................................................................................... 7• Document Conventions................................................................................................................................................ 7• Document Feedback..................................................................................................................................................... 8• Contacting Ruckus Customer Services and Support.................................................................................................8

Document OverviewThis document provides access to information to help you start using the Ruckus Cloud to manage your Access Points (APs).

For information on starting to use the Ruckus Cloud, see the Getting Started chapter.

Other chapters provide information about administering, managing, and monitoring your APs through the Ruckus Cloud.

To view the Ruckus Cloud Release Notes for your release, see https://support.ruckuswireless.com/documents/2233-ruckus-cloud-wi-fi-version-17-02a-release-notes-and-documentation.

What's New in This DocumentTABLE 1 Summary of enhancements in Ruckus Cloud release 2017.02

Feature Description Location

Multi-region Support Adds support for a second Ruckus Cloudoperating in Europe. A second URL can beselected to access the European Cloud.

Updates made to the following.• Signing Up for Ruckus Cloud Wi-Fi

on page 12• Logging On to the Ruckus Cloud Wi-

Fi Portal on page 13

Minor editorial updates. Editorial updates made across the publication. All chapters.

Document ConventionsThe following tables list the text and notice conventions that are used throughout this guide.

TABLE 2 Text conventionsConvention Description Example

monospace Identifies command syntaxexamples.

device(config)# interface ethernet 1/1/6

bold User interface (UI) componentssuch as screen or page names,keyboard keys, software buttons,and field names

On the Start menu, click All Programs.

italics Publication titles Refer to the Ruckus Small Cell Release Notes for more information


https://support.ruckuswireless.com/documents/2233-ruckus-cloud-wi-fi-version-17-02a-release-notes-and-documentationhttps://support.ruckuswireless.com/documents/2233-ruckus-cloud-wi-fi-version-17-02a-release-notes-and-documentation

Notes, Cautions, and WarningsNotes, cautions, and warning statements may be used in this document. They are listed in the order of increasing severity ofpotential hazards.

NOTEA NOTE provides a tip, guidance, or advice, emphasizes important information, or provides a reference to relatedinformation.

CAUTIONA CAUTION statement alerts you to situations that can be potentially hazardous to you or cause damage tohardware, firmware, software, or data.

DANGERA DANGER statement indicates conditions or situations that can be potentially lethal or extremely hazardous to you.Safety labels are also attached directly to products to warn of these conditions or situations.

Document FeedbackRuckus is interested in improving its documentation and welcomes your comments and suggestions.

You can email your comments to Ruckus at: [email protected]

When contacting us, please include the following information:

• Document title and release number

• Document part number (on the cover page)

• Page number (if appropriate)

• For example:

– Ruckus Small Cell Alarms Guide SC Release 1.3– Part number: 800-71306-001– Page 88

Contacting Ruckus Customer Services andSupportThe Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties ontheir Ruckus Networks products, and customers and partners with active support contracts.

For product support information and details on contacting the Support Team, go directly to the Support Portal using https://support.ruckuswireless.com, or go to https://www.ruckuswireless.com and select Support.

What Support Do I Need?Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or accessthe self-service resources use the following criteria:

• Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open aCase section.

About This GuideDocument Feedback


mailto:[email protected]://support.ruckuswireless.comhttps://support.ruckuswireless.comhttps://www.ruckuswireless.com

• Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may beavailable. Go to the Open a Case section.

• Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to theSelf-Service Resources section.

• Priority 4 (P4)—Low. Request for information, product documentation, or product enhancements. Go to the Self-ServiceResources section.

Open a CaseWhen your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to gethelp:

• Continental United States: 1-855-782-5871

• Canada: 1-855-782-5871

• Europe, Middle East, Africa, and Asia Pacific, toll-free numbers are available at https://support.ruckuswireless.com/contact-us and Live Chat is also available.

Self-Service ResourcesThe Support Portal at https://support.ruckuswireless.com/contact-us offers a number of tools to help you to research andresolve problems with your Ruckus products, including:

• Technical Documentation—https://support.ruckuswireless.com/documents

• Community Forums—https://forums.ruckuswireless.com/ruckuswireless/categories

• Knowledge Base Articles—https://support.ruckuswireless.com/answers

• Software Downloads and Release Notes—https://support.ruckuswireless.com/software

• Security Bulletins—https://support.ruckuswireless.com/security

Using these resources will help you to resolve some issues, and will provide TAC with additional data from your troubleshootinganalysis if you still require assistance through a support case or RMA. If you still require help, open and manage your case at https://support.ruckuswireless.com/case_management

About This GuideContacting Ruckus Customer Services and Support


https://support.ruckuswireless.com/contact-ushttps://support.ruckuswireless.com/contact-ushttps://support.ruckuswireless.com/contact-ushttps://support.ruckuswireless.com/documentshttps://forums.ruckuswireless.com/ruckuswireless/categorieshttps://support.ruckuswireless.com/answershttps://support.ruckuswireless.com/softwarehttps://support.ruckuswireless.com/securityhttps://support.ruckuswireless.com/case_management

Getting Started• Overview.......................................................................................................................................................................11• Supported Web Browsers...........................................................................................................................................11• Signing Up for Ruckus Cloud Wi-Fi............................................................................................................................ 12• Logging On to the Ruckus Cloud Wi-Fi Portal.......................................................................................................... 13• Navigating the Ruckus Cloud Web Interface............................................................................................................14• Getting to Know the Dashboard................................................................................................................................ 16• Updating Your Profile..................................................................................................................................................18• Changing Your Password............................................................................................................................................18• Resetting Your Password............................................................................................................................................ 19• Logging Off the Ruckus Cloud Wi-Fi Portal...............................................................................................................19• Before You Begin......................................................................................................................................................... 19• Supported AP Firmware and AP Models.................................................................................................................. 20• Logging On to the Ruckus Cloud Wi-Fi Portal.......................................................................................................... 20• Adding Your First AP and Creating Your First Network...........................................................................................21• Adding a Venue............................................................................................................................................................21• Adding an AP................................................................................................................................................................22

OverviewLearn how to sign up for a Ruckus Cloud Wi-Fi account and log on to the Ruckus Cloud portal.

Supported Web BrowsersThe Ruckus Cloud Wi-Fi portal is primarily accessible using a web browser. Before signing up for the Ruckus Cloud Wi-Fi serviceor logging on to the web interface to manage your networks, verify that you are using a supported browser.

The following table lists the web browsers that Ruckus Cloud Wi-Fi supports.

TABLE 3 Supported web browser versionsBrowser Release

Google Chrome 57.0.2987.110 and later

Apple Safari 10.0.3 (12602.4.8) and later

Mozilla Firefox 52.0 and later

If you use an unsupported web browser, you may experience issues displaying elements on the web interface.

ruckus# backup config

Description: Backup configuration

Command Path: / Type: Privileged


Signing Up for Ruckus Cloud Wi-FiBefore you can connect your Ruckus Wireless 802.11 APs to Ruckus Cloud Wi-Fi, you must first sign up for the service.

To register for Ruckus Cloud Wi-Fi, you will need to provide your personal information, including your email address, companyname, physical address, and phone number. You must determine in which location (USA or Europe) your Ruckus Cloud will behosted.

Follow these steps to sign up for the Ruckus Cloud Wi-Fi service.

1. Start your web browser, and then perform one of the following:

• For licenses hosted in our USA cloud, enter https://cloud.ruckuswireless.com in the address bar.

• For licenses hosted in our European cloud, enter https://cloud-eu.ruckuswireless.com in the address bar.

The Ruckus Cloud Wi-Fi login page appears. In the banner you will see either “US” or “EU.” The following exampledisplays the banner for the USA-based Cloud.

The following example displays the banner for the European-based Cloud.

2. Below the Sign In button, click Sign up for a free trial.

The Ruckus Cloud Wi-Fi Trial page appears.

3. In Email Address, type your email address.

The Ruckus Cloud Wi-Fi Trial registration form appears.

4. In the Email Address section, type the following information:

• Password: Type the password that you want to use when accessing this account. The password must be at leasteight characters in length.

• Confirm password: Retype your password.

5. In the Contact Info section, provide the following information:

• First name

• Last name

• Company

• Phone

• Street

• City

• Please select a country: From the drop-down list, click the country where you are located.

• State/Province

• Postal code

6. Review the information you have provided above and verify that it is correct (especially your email address).

Getting StartedSigning Up for Ruckus Cloud Wi-Fi


https://cloud.ruckuswireless.comhttps://cloud-eu.ruckuswireless.com

7. Click Begin Trial.

The page refreshes, and then the following message appears:

Thank you for requesting a Ruckus Cloud Wi-Fi Trial

You will receive an email within the next 24 hours with the next steps.

8. Within the next 24 hours, check your email inbox for a message from Ruckus Wireless with the subject Ruckus CloudWiFi Trial Registration.

9. When you receive the email message from Ruckus Wireless, click the web link that is included in the message.

A new web browser window appears, and then the Ruckus Cloud Wi-Fi Dashboard appears.

You have completed signing up for Ruckus Cloud Wi-Fi and you have logged on to the Ruckus Cloud Wi-Fi portal for the first time.

NOTEIf the Ruckus Cloud Wi-Fi login page appears instead of the Ruckus Cloud Wi-Fi Dashboard page, use the email addressand password that you provided during signup to log on to Ruckus Cloud Wi-Fi. For step-by-step instructions, see Logging On to the Ruckus Cloud Wi-Fi Portal on page 13.

Logging On to the Ruckus Cloud Wi-Fi PortalThe Ruckus Cloud web-based portal is your primary interface to the Ruckus Cloud Wi-Fi service. To manage your APs and servicesettings, you must first log on to the Ruckus Cloud Wi-Fi portal.

Follow these steps to log on to the Ruckus Cloud Wi-Fi portal.






2. In the login box, enter your Ruckus Cloud Wi-Fi email address and password.

3. Click Log In.

The page refreshes, and then the Ruckus Cloud Dashboard appears in your web browser.

Getting StartedLogging On to the Ruckus Cloud Wi-Fi Portal



Navigating the Ruckus Cloud Web InterfaceThe Ruckus Cloud Wi-Fi web interface is a graphical frontend for managing your access points, venues, and wireless networks.

After you complete signing up for a Ruckus Cloud Wi-Fi account, you can access the Ruckus Cloud Wi-Fi web interface from anydevice (for example, desktop, laptop, or smart phone) that is connected to the Internet.

FIGURE 1 Primary elements of the Ruckus Cloud Wi-Fi web interface

NOTEThe top banner displays “US” when you are logged into the US-based Cloud or “EU” when you are logged into theEuropean-based Cloud.

TABLE 4 Web interface elementsNumber Name Description

1 Search box Type a keyword or phrase to search for matches in venues, APs, and networks.

2 Navigation pane Use the navigation pane to navigate through the main pages of the portal,which include:

• Dashboard• Venues• APs• Networks• Users• Events• Analytics

Getting StartedNavigating the Ruckus Cloud Web Interface


TABLE 4 Web interface elements (continued)Number Name Description

• Administration

3 Content area When you click an item on the navigation pane, the related information (tables,lists, configuration options, etc.) appears in the content area.

4 User information Displays your first and last name as recorded in your Ruckus Wireless accountprofile.

5

(Alarm indicator)

Click to view the latest alarms that have occurred on the controller andmanaged APs. If a number appears above the icon, it indicates the number ofnew alarms that have occurred since you last viewed the list.

6 ? (Help) Click to display a submenu that contains links to the Ruckus Cloud onlinedocumentation:

• Documentation: Click to view the complete online documentation forRuckus Cloud.

• How-To videos: Click to view Ruckus Cloud training videos that havebeen posted on YouTube.

• Help for this page: Click this link to display help information that isspecific to the current page.

7

(Account)

Click to view links for managing your account.• Updating Your Profile on page 18: Click to edit the time zone and

event details level that have been configured for your Ruckus Cloudaccount.

• Changing Your Password on page 18: Click to edit your RuckusWireless profile password.

• Logging Off the Ruckus Cloud Wi-Fi Portal on page 19: Click to log outof the Ruckus Cloud web interface.

Getting StartedNavigating the Ruckus Cloud Web Interface


Getting to Know the DashboardThe Dashboard, which is the first page that appears after your log on to the Ruckus Cloud portal, provides a snapshot of yourwireless networks, venues, access points, and wireless clients associated with your access points.

FIGURE 2 The Dashboard provides a snapshot of your wireless networks

NOTEThe top banner displays “US” when you are logged into the US-based Cloud or “EU” when you are logged into theEuropean-based Cloud.

TABLE 5 Dashboard elementsNumber Box Name Description

1 Alarms Shows the number of uncleared alarms that have been generated on your Ruckus Cloudnetworks. When no alarms have been generated, the message No Active Alarmsappears in the Alarms box.

• To view details of the uncleared alarms, including when the alarm occurred,alarm type, and alarm source, click the double-down caret icon in the bottom-right corner of the Venues box.

• To clear an alarm from the summary table, click the down-arrow icon afterNew, and then click Clear This Alarm.

Getting StartedGetting to Know the Dashboard


TABLE 5 Dashboard elements (continued)Number Box Name Description

FIGURE 3 Clearing an alarm

• Green indicates that everything is operating normally.• Red indicates that some issues have been found. Click the double-down caret

icon at the end of the status message to learn more about the issues.• Yellow indicates that the wireless network service is degraded. Click the double-

down caret icon at the end of the status message to learn more about the issueor issues causing the degradation.

2 Venues Shows the number of venues that have been configured in your Ruckus Cloud Wi-Fiaccount.

• To view a summary of the venues, including their locations, number ofnetworks, number of APs, and number of active wireless clients, click Expand inthe bottom-right corner of the Venues box.

• To view or edit the settings of a venue, click the venue name in the summarytable.

3 APs Shows the number of APs that have been added to the Ruckus Cloud Wi-Fi account.• To view a summary of the APs, including their names, statuses, models, IP

addresses, serial numbers, MAC addresses, venues in which they are deployed,mesh roles, number of active clients, click the double-down caret icon in thebottom-right corner of the APs box.

• To view or edit the settings of a venue, click the venue name on the summarytable.

4 Clients Shows the number of clients that are currently reporting to managed APs.• To view a summary of the clients, including their MAC addresses names and

host names, click the double-down caret icon in the bottom-right corner of theClients box.

5 Essential shortcuts Shows shortcuts for the following basic tasks:• Add Venue: Click to open the screen for adding a venue, and then following the

instructions in Adding a Venue on page 21.• Add AP: Click to open the screen for adding an AP, and then follow the

instructions in Adding an AP on page 22.• Add Network: Click to open the screen for adding a network, and then follow

the instructions in Creating Networks Overview on page 47.

6 Map Displays venue location markers within the Google map.

NOTEReferences to the name of an object managed by the Ruckus Cloud portal (Venue, AP, Network, Client) display in blue torepresent a link to the detail page of the object. For example, the MAC address under the Alarms on the dashboard linksto the AP details page.

Color-coding of Numbers for Venues, APs, and ClientsThe segmented color lines around the numbers of venues, APs and clients indicate the statuses of the venues and APs.

Getting StartedGetting to Know the Dashboard


Updating Your ProfileUpdate your profile if you need to change your time zone or event detail level.

NOTEYour name, email address, and role cannot be edited from the Ruckus Cloud Wi-Fi portal. To edit your name and emailaddress, edit your profile on the Ruckus Wireless Support website.

Follow these steps to update your profile.

1.

On the miscellaneous bar (located in the upper-right corner of the Ruckus Cloud web interface), click .

A submenu appears.

2. Click My Profile.

The My Profile screen appears.

3. Edit any of the following profile settings:

• Time Zone: Select the new time that you want to set for your profile.

• Event Level Details: Select the level of detail that you want Ruckus Cloud Wi-Fi to display for events on the Eventspage.

4. Click Save.

You have completed updating your profile.

Changing Your PasswordTo change your Ruckus Cloud Wi-Fi password, you will need edit your Ruckus Wireless profile.

Follow these steps to change your Ruckus Cloud Wi-Fi password.

1.

On the miscellaneous bar (located in the upper-right corner of the Ruckus Cloud web interface), click .

A submenu appears.

2. Click Change password.

The Editing Your Profile page on the Ruckus Wireless Support website appears.

3. In Password, type your new password.

4. In Confirm Password, retype the password your typed in the previous step.

The page refreshes as your Ruckus Wireless profile password is updated. When the password is updated successfully,the following message appears:

Your profile was successfully updated.

You have completed updating your Ruckus Cloud password.

Getting StartedUpdating Your Profile


Resetting Your PasswordIf you cannot remember your password, you can reset it from the Ruckus Cloud Wi-Fi portal logon page.

Follow these steps to reset your Ruckus Cloud Wi-Fi password.




2. Prress Enter on your keyboard.The sign-in page appears.

3. Click the Forget password? link below the sign-in form.The Resetting Your Password page on the Ruckus Wireless Support website appears.

4. In Email, enter the email address that you used to sign up for a Ruckus Cloud tenant account.

5. Click Reset Password.

6. Check your email inbox for a message from Ruckus Wireless Support that explains how to reset your password.

7. Follow the instructions in the email message.

You have completed resetting your password.

Logging Off the Ruckus Cloud Wi-Fi PortalWhen the Ruckus Cloud Wi-Fi portal does not detect any activity from you within 30 minutes, it will automatically log you off. Youcan also manually log off the portal.

Follow these steps to log off the Ruckus Cloud Wi-Fi portal.

1.

In the upper-right corner of the page, click .

A submenu appears and displays the following options:

• My profile

• Change password

• Log out

2. Click Log out.

The page refreshes, and then the logon form appears, which indicates that you have successfully logged off Ruckus Cloud.

Before You BeginThere are a few requirements before you can connect your Ruckus Wireless AP to the Ruckus Cloud service.

To start using the Ruckus Cloud service to manage your Ruckus Wireless APs and wireless networks, you must prepare thefollowing:

• At least one supported Ruckus Wireless AP running the required AP firmware version. See Supported AP Firmware andAP Models on page 20 for more information.

Getting StartedBefore You Begin



• An existing network with Internet connection

NOTEYou must also make sure that no Ruckus Wireless controllers (for example, SmartCell Gateway, SmartZone, orUnleashed) exist on the network. If the AP that you are connecting to the cloud service detects a Ruckus Wirelesscontroller on the network, it will connect that controller instead of the cloud service.

Supported AP Firmware and AP ModelsOnly specific Ruckus Wireless AP models and AP firmware versions support Ruckus Cloud. Before adding an AP to the RuckusCloud service, make sure that it is a supported model and that it is running the required AP firmware version.

Supported AP Firmware Version and Models• AP 104 or later

To determine whether your Ruckus AP models can connect to the Ruckus Cloud Wi-Fi service, see https://www.ruckuswireless.com/ruckus-cloud-supported-devices.

NOTEPlease visit this link on a regular basis to check for any updates to the supported AP models list.

Logging On to the Ruckus Cloud Wi-Fi PortalThe Ruckus Cloud web-based portal is your primary interface to the Ruckus Cloud Wi-Fi service. To manage your APs and servicesettings, you must first log on to the Ruckus Cloud Wi-Fi portal.

Follow these steps to log on to the Ruckus Cloud Wi-Fi portal.






2. In the login box, enter your Ruckus Cloud Wi-Fi email address and password.

3. Click Log In.

The page refreshes, and then the Ruckus Cloud Dashboard appears in your web browser.

Getting StartedSupported AP Firmware and AP Models


https://www.ruckuswireless.com/ruckus-cloud-supported-deviceshttps://www.ruckuswireless.com/ruckus-cloud-supported-deviceshttps://cloud.ruckuswireless.comhttps://cloud-eu.ruckuswireless.com

Adding Your First AP and Creating Your FirstNetworkWhen you first log on to the Ruckus Cloud Wi-Fi web interface (after you complete the Setup Wizard), the Welcome to RuckusCloud screen appears to guide you through the process of adding your first AP and creating your first wireless network.

NOTEThe following procedure adds one AP and creates a private wireless network that is secured by a pre-shared key orpassphrase.

Follow these steps to add your first AP and create your first wireless network.

1. On the Welcome to Ruckus Cloud screen, click Let's Start.

The AP > Network > GO! screen appears and prompts you to type the serial number of the first AP that you want toadd.

2. In the box provided, type the 12-digit serial number of the AP that you want to add to your Ruckus Cloud Wi-Fi account.Typically, you can find the AP serial number on the label on the back or bottom of the AP.

3. Click Next.

The message Creating access point... appears. After a few seconds, the second AP > Network > GO! screenappears.

4. Configure your first wireless network by typing the following:

• Network Name: Type a name for the network that you are creating or accept the default network name (RuckusNetwork).

• Passphrase: Type a passphrase that you want users to use to connect to the wireless network. By default, thepassphrase that you type is masked by bullet characters. To show the passphrase, click the eye icon at the end ofthe Passphrase box.

5. Click Next

The message "Creating network..." followed by "Activating network..." appear.

When the wireless network is ready, the following message appears:

Your first AP and WiFi network were successfully setup!6. Click Done.

You have completed adding your first AP and creating your first wireless network.

Adding a VenueA venue is a physical space where you are deploying at least one access point that you will be managing using Ruckus Cloud Wi-Fi. You must add a venue before you can connect your access points to Ruckus Cloud Wi-Fi to offer Wi-Fi service. A default venuenamed My Venue exists. If you want to assign your access points to a venue other than the default one, you can add a newvenue.

Follow these steps to add a venue in your Ruckus Cloud Wi-Fi account.

1. On the menu, click Venues.

The Venues page appears.

Getting StartedAdding a Venue


2. In the upper-right corner of the page, click Add Venue.

The Create New Venue form appears.

3. In Venue name (required), type a name for the venue that you are creating.

4. In Description, type a brief description of the venue.

5. In Address (required), type the address where the venue will be located.

You can enter either a full or partial address. For example, if you type 350 W Java Dr, the form will query all matchingaddresses on Google Maps and display them below the address box. From the matching addresses, select the correctaddress.

6. In Address Notes, type any notes or comments that you would like to add about this venue. For example, you can addthe floor number or suite number.

7. If you want to enable mesh networking for this venue, select the Use Mesh Networking Configuration check box.

8. Click Create.

The message Creating venue... appears as Ruckus Cloud Wi-Fi creates the venue in your account. When RuckusCloud Wi-Fi completes creating the venue, the page refreshes, and then the Venues page appears.

9. Verify that the name of the venue you have created appears on the venue list.

You have completed creating a venue.

Adding an APBefore you can provide Wi-Fi service in your venue, you need to add at least one access point (AP) to your Ruckus Cloud Wi-Fiaccount.

Before starting this procedure, do the following:

• Physically reset the AP that you want to connect to Ruckus Cloud Wi-Fi by pressing the reset button on the unit for atleast 10 seconds. See the AP's User Guide for more information.

• Write down the serial number of the AP that you want to connect to Ruckus Cloud Wi-Fi. You can find the AP's serialnumber on the serial number sticker affixed to the bottom of the AP.

Follow these steps to add an AP to your Ruckus Cloud Wi-Fi account.

1. Connect the AP that you want to add to Ruckus Cloud Wi-Fi to a network that is connected to the Internet, and then plugit into a power source to power it on.

2. On the Dashboard, click Add AP. Alternatively, click APs on the menu, and then click Add AP in the upper-right corner ofthe page.

The Create AP form appears.

3. Complete the following fields to add an AP:

• Venue: Select the venue to which you want to deploy this AP.

• AP Name: Type a name for the AP. You could use the AP model number or another name that will help you identifythis AP.

• Description: Type a brief description of the AP.

• Serial Number: Type the 12-digit serial number of the AP.

• Tag: Type a tag (keyword or term) that you want to assign to this AP. Using tags is another method to help describethis AP.

Getting StartedAdding an AP


4. Optionally, you can click the box next to Go to floor plan to place this AP.

After the AP is created, the floor plan screen displays to allow you to identify the location of this AP.

5. Click Create.

When Ruckus Cloud Wi-Fi completes adding the AP, the page refreshes, and then the AP that you added appears on the list onthe below the Access Points heading. Its Status column shows Provisioned, which indicates that the AP has been successfullyadded and is currently being updated with the latest software from Ruckus Cloud. When this update is completed, its Statuscolumn shows Operational.

Getting StartedAdding an AP


Working With Venues• Venues Overview......................................................................................................................................................... 25• Adding a Venue............................................................................................................................................................25• Viewing Existing Venues............................................................................................................................................. 26• Viewing Venue Information........................................................................................................................................26• Editing a Venue............................................................................................................................................................ 32• Deleting a Venue..........................................................................................................................................................32

Venues OverviewVenues are the primary resource managed by Ruckus Cloud Wi-Fi. A venue represents a physical space where you deploy anaccess point (AP). Venues can vary in size from a small room to a large multistory building.

While each venue may have multiple APs; each AP can only belong to one venue.

Adding a VenueA venue is a physical space where you are deploying at least one access point that you will be managing using Ruckus Cloud Wi-Fi. You must add a venue before you can connect your access points to Ruckus Cloud Wi-Fi to offer Wi-Fi service. A default venuenamed My Venue exists. If you want to assign your access points to a venue other than the default one, you can add a newvenue.

Follow these steps to add a venue in your Ruckus Cloud Wi-Fi account.



2. In the upper-right corner of the page, click Add Venue.

The Create New Venue form appears.

3. In Venue name (required), type a name for the venue that you are creating.

4. In Description, type a brief description of the venue.

5. In Address (required), type the address where the venue will be located.

You can enter either a full or partial address. For example, if you type 350 W Java Dr, the form will query all matchingaddresses on Google Maps and display them below the address box. From the matching addresses, select the correctaddress.

6. In Address Notes, type any notes or comments that you would like to add about this venue. For example, you can addthe floor number or suite number.

7. If you want to enable mesh networking for this venue, select the Use Mesh Networking Configuration check box.

8. Click Create.

The message Creating venue... appears as Ruckus Cloud Wi-Fi creates the venue in your account. When RuckusCloud Wi-Fi completes creating the venue, the page refreshes, and then the Venues page appears.

9. Verify that the name of the venue you have created appears on the venue list.

You have completed creating a venue.


Viewing Existing VenuesA venue named My Venue exists by default.

Follow these steps to view venues that exist in your Ruckus Cloud Wi-Fi account.

On the menu, click Venues.

The Venues page appears and displays a list of existing venues, including the following information:

• Venue: The name assigned to the venue. To view details about this venue, click the venue name.

• Desciption: A brief description of the venue.

• City: The city where the venue is physically located.

• Country: The country where the venue is located.

• Networks: The number of wireless networks that exist at the venue. To view details about the network, hover yourmouse pointer or click the network number.

• APs: The number of access points that have been added to the venue. To view details about the APs, hover yourmouse pointer or click the AP number.

• Clients: The number of wireless clients that are currently associated with the access points at the venue. To viewdetails about the wireless clients, click the client number.

Viewing Venue InformationThe Venues page displays information about the venues that you have created in your account, including their locations,number of WLANs, number of APs, and number of currently associated clients.

Follow these steps to view information about a venue.


The Venues page appears and displays a list of existing venues.

2. Click a venue name to view more information about it.

The Overview tab of the venue information page appears and displays an overview of the venue, including:

• Any alarms that have been generated in the venue

• The total number of APs in the venue

• The floorplan (if any) that has been uploaded for the venue

• The location of the venue on Google Maps

• A summary of the venue settings, including its mesh networking settings and WiFi radio settings.

– To turn on mesh networking for the venue, toggle the OFF/ON switch to the ON position.– To view the WiFi radio settings that are used in the venue, click View. The Customizing the Radio Settings of a

Venue on page 31 page appears.

• Graphs that show the traffic volume, client count, and top 10 applications for the last 24 hours, last 7 days, and last30 days

To view the clients, APs, networks, and events in the venue, click the corresponding tab.

You have completed viewing information about a venue.

Working With VenuesViewing Existing Venues


Viewing Clients Connected to a VenueLearn more information about the clients that are connected to a particular venue.

Follow these steps to view details about clients that are currently associated with APs in a particular venue.


2. On the Venues page, locate the venue that you want to check for connected clients.

3. In the same row as the venue name, click the number under the Clients column.

NOTEIf the number under the Clients column is 0 (zero), then you cannot click it because there are no clientscurrently associated to any APs in this venue.

The Clients tab for the venue appears and displays the following information about each client currently associated withan AP in the venue:

• OS: Operating system of the client

• MAC Address: MAC address of the client

• IP Address: IP address of the client

• Username: User name used by the user to join the wireless network

• Hostname: Host name of the client

• AP: Name of the access point with which the client is associated

• Network (VLAN): Name of the wireless network that the client has joined. The VLAN ID assigned to the client isshown in brackets.

• Time Connected: Length of time that has elapsed since the client associated with the AP

The table on the Clients tab displays up to 50 clients at a time. If the venue has more than 50 clients, click the > (Next)button in the bottom-right corner of the page to display more clients in this venue.

You have completed viewing information about clients that are connected to a venue.

Viewing APs Assigned to a VenueLearn more information about APs that are assigned to a particular venue.

Follow these steps to view details about APs that are assigned to a particular venue.


2. On the Venues page, locate the venue that you want to check for assigned APs.

Working With VenuesViewing Venue Information


3. In the same row as the venue name, click the number under the APs column.

NOTEIf the number under the APs column is 0 (zero), it will display a screen to allow you to add an AP.

The APs tab for the venue appears and displays the following information about each AP that is assigned to the venue:

• AP: Name of the AP. To view more information about the AP, Viewing AP Details on page 38.

• Status: Indicates the status of the AP. For example, if the AP is powered on and is providing wireless service toclients, a green check mark appears with the word Operational next to it.

• Model: Model number of the AP

• IP Address: IP address of the AP

• MAC Address: MAC address of the AP

• Mesh Role: Role of the AP within the mesh network

• Clients: Number of clients currently associated with the AP. To view more information about the associated clients, Viewing Associated Clients on page 65.

• Tags: Any tag assigned to the AP when it was added to the Ruckus Cloud Wi-Fi account

4. To add an AP, click Add AP.

The Venue information is pre-populated with the current venue, add the other AP details and click Create. See the Adding an AP on page 22 page for more information on adding an AP.

You are returned to the APs tab under Venues.

You have completed viewing information about APs assigned to a venue.

Working with FloorplansFloor plans help you visualize the actual physical locations of the managed APs in your venues.

Importing a FloorplanImport a floorplan to a venue to help you visualize the actual physical locations of your managed APs.

To import a floorplan to your Ruckus Cloud account, you will need a floorplan image in .GIF, .JPG or .PNG format. Moreover, thefloorplan image must be:

• Monochrome or grayscale

• No larger than 1MB in size

• No larger than 10 inches (720 pixels) per side.Also, before you start this procedure, save the floorplan image to a location that you can access from the computer that you areusing to access the Ruckus Cloud web interface.

Follow these steps to import a floorplan.


2. On the Venues page, locate the venue for which you want to import a floorplan.

3. Click the APs tab.

4. In the upper-right corner, click + New Floorplans.

The Add New Floor page appears.



5. Complete the following fields to add a new floor in this venue:

• Floor Name: Type a name that you want to assign to the floor. For example, you can type "First Floor" or "Sales".

• Floor Number: Type or select the floor or level number. "0" is the ground floor, "1" is the first floor, "2" is thesecond floor, and so on.

• Background: To upload a floorplan image for this floor, click Upload. When the Open dialog box appears, browseto the location where you saved the floorplan image, select the image, and then click Open.

.

6. Click Add.

The imported floorplan appears on the APs tab. A list of APs that have not been placed on any existing floorplans alsoappear on the right side of the imported floorplan.

7. Click Save.

A progress bar appears as Ruckus Cloud creates the floorplan and uploads the floorplan image to your account. Whenthe process is complete, the floorplan image you imported appears on the list of thumbnails at the bottom of the page.

You have completed importing a floorplan to a venue.

Deleting a FloorplanIf you no longer use a floorplan that you previously imported, you can delete it from your account.

Follow these steps to delete a floorplan.


2. On the Venues page, locate the venue from which you want to delete a floorplan.

3. Click the APs tab.

4. In View (in the upper-left corner), click the Floorplans icon.

5. From the list of image thumbnails at the bottom of the page, click the floorplan image that you want to delete.

6. When the floorplan appears, click the pencil (edit) icon in the upper-left corner of the page.

The Edit Floorplan screen appears.

7. Click Delete Floorplan.

A confirmation message appears.

8. Click Yes.

The message Deleting floorplan appears as Ruckus Cloud deletes the floorplan image from your account. When theprocess is complete, the page refreshes, and then the image disappears from the thumbnail list.

You have completed deleting a floorplan from a venue.

Viewing Networks Configured for a VenueLearn more about the networks that have been configured for a particular venue.

Follow these steps to view details about networks that are configured for a particular venue.


2. On the Venues page, locate the venue that you want to check for configured networks.



3. In the same row as the venue name, click the number under the Networks column.

NOTETo view the names of the networks assigned to this venue, hover your mouse pointer over the number.

NOTEIf the number under the Networks column is 0 (zero), you get the following message when you click it: Nonetworks activated in this venue. Use the ON/OFF switches in the list to select theNetworks to activate..

The Networks tab for the venue appears and displays the following information about each network that is assigned tothe venue:

• Network: The name of the network. To view more information about this network, click the network name.

• Description: A brief description of the network.

• Type: The type of network representing the network security. One of the following:

– Open– Pre-Shared Key (PSK)– Enterprise AAA– Cloudpath– Captive Portal—Click-Through– Captive Portal—Self Sign In– Captive Portal—Host Approval– Captive Portal—Guest Pass

• APs: This column displays if the network is active on all the APs in the venue. Click the link to open a combinedwindow dialog with the Radios options to configure the number of APs that are advertising this network.

• VLAN: Shows the VLAN ID that is assigned to the network.

• Activated: Shows an ON or OFF to display whether the network is activated or not.

• Radios: Shows whether this network is available on the 2.4/5 GHz bandwidth or both. Click the link to open acombined window dialog with the APs selection to configure the radio bandwidth.

• Scheduling: Shows network availability at this venue. Click the clock icon to open a window to set either 24/7availability or customize the network availability down to 30-minute time periods for an individual day. Click Save tosave your changes.

You have completed viewing information about networks that have been configured for this venue.

Viewing Events That Have Occurred in a VenuePeriodically viewing events that have occurred in a venue can help alert you to potential issues with Ruckus Cloud-managed APsand wireless clients that associate with them.

Follow these steps to view events that have occurred in a particular venue.


2. On the Venues page, locate the venue in which you want to view events.

3. Click the venue name.

The venue details page appears.



4. Click the Events tab.

The Events tab appears and displays the latest events that have occurred in the venue over the last 24 hours. Thefollowing columns display the event details:

• Date: The date and time when the event occurred.

• Severity: The severity level of the event. See Event Severity Levels on page 75 for information on what eachseverity level means.

• Event Type: The component that generated the event. Possible values include user (for example, a userdisassociated from the network) and AP (for example, an AP was rebooted).

• Source: The name of the AP on which the event occurred.

• MAC Address: The MAC address of the AP on which the event occurred.

• Description: A brief description of the event.

By default, the Events tab displays all severities and all event types.

5. To filter the events that appear on the Events tab, use any or a combination of the following filters:

• All Severities: Click this drop-down menu, and then select the specific severity that you want to display.

• All Event Types: Click this drop-down menu, and then select the event type that you want to display.

• Jump To: Click Time, and then select a date on the calendar for which you want to display events. If you want toview events that occurred at a specific time on the selected date, click the clock icon below the calendar, and thenselect the specific time from the hour and second picker. The Events tab will display all events that have occurred inthe venue during the 24-hour period following the time you selected.

• Description: In the search box, type a keyword that you want to use for any matching events.

You have completed viewing events that have occurred at a particular venue.

Customizing the Radio Settings of a VenueIf you want the radio settings of a venue to be different from the default radio settings, you can override them for a particularvenue.

NOTEThe 2.4GHz and 5GHz radio settings, although very similar, need to be configured separately.

Follow these steps to customize the radio settings of a venue.


2. Click the name of the venue for which you want to customize the radio settings.

The venue overview page appears.

3. In the Venue Settings section, click View after the WiFi Radio Settings.

The Custom Radio Settings page appears.

4. Click Edit.



5. Configure the following settings for both the 2.4GHz and 5GHz radios:

• Channel Selection Method: Select either Background Scanning or ChannelFly.

• Run background scan every [ ] seconds: If you selected Background Scanning, define the time interval (1~65535seconds, default is 20) at which Ruckus Cloud will run the scan.

• Reselect channel every [ ] minutes: If you selected ChannelFly, define the time interval (default is 480 minutes) atwhich Ruckus Cloud will switch to the optimal channel.

• Bandwidth: Select Auto, 20MHz or 40MHz channel width for the 2.4 GHz radio, or Auto, 20, 40, 80, or 160 MHzchannel width for the 5 GHz radio.

• Tx Power Adjustment: Manually set the transmit power on all 2.4 GHz or 5 GHz radios (default is Max).

• Channel Selection: A blue icon above the channel number indicates that the channel is enabled for the radio. Ifthere are channels that you do not want the radio to use, disable it by clicking its icon. When a channel is disable, itsblue icon becomes gray.

NOTEFor the 5GHz radio, you need to configure a different set of channels for indoor APs and outdoor APs.

6. Click Save, and then click Close.

You have completed customizing the radio settings of a venue.

Editing a VenueYou can edit a venue if you need to change any of its current information (for example, the venue name or address).

Follow these steps to edit a venue.




The Overview tab of the venue information page appears.

3. In the upper-right corner of the page, click Edit Venue.

The Edit Venue form appears.

4. Update the venue settings as required.

5. Click Save.

You have completed editing a venue.

Deleting a VenueIf you no longer need a venue that you previously created, you can delete it.

WARNINGDeleting a venue will also delete the APs (and networks) that are deployed to that venue. Without any APs andnetworks, users in the venue will be unable to access the Internet.

Working With VenuesEditing a Venue


Follow these steps to delete a venue.




The Overview tab of the venue information page appears.

3. In the upper-right corner of the page, click More.

4. On the submenu that appears, click Delete Venue.

A confirmation message appears.

5. Click Yes.


6. Verify that the venue you deleted is no longer listed on the Venues page.

You have completed deleting the venue.

Working With VenuesDeleting a Venue


Managing Access Points• AP Overview................................................................................................................................................................. 35• Adding an AP................................................................................................................................................................35• Viewing All APs............................................................................................................................................................. 37• Viewing AP Details....................................................................................................................................................... 38• Editing an AP................................................................................................................................................................ 41• Configuring Bonjour Services.................................................................................................................................... 41• Rebooting an AP........................................................................................................................

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