rsuttonresume04.17.2016

Robert J. Sutton1139 S. Sandusky Ave / Tulsa, OK / 74112 / 918-810-0082 / [email protected]

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Network/Systems Administrator/Engineer/Desktop Support/Windows XP/Windows Vista/Windows7/8.1/10/Server2003/2008/2008r2/2012/2012r2/SCCM/SCOM/SCSM/SCORCH

Professional Summary

A fast-paced, goal-oriented Systems/Network Systems Analyst/Administrator with a hawkish eye for detail and 12+ years in IT Systems Architecture/Administration/Management . Extensive experience in multiple Microsoft operating systems, server platforms, services and suites (XP/Vista/7/Server 2003/Server 2008/2008r2/2012/2012r2), as well as experience with Linux platforms and open source. Intimate understanding and experience with LAN and WAN technologies, infrastructure design, software/hardware deployment and management. Years of help-desk management experience have assisted in the development of strong customer/client communication skills, as well as interdepartmental communications skills. Experience in high pressure, fast paced deployment environment for airports and airlines, which requires 50%-75% travel annually, often while managing other projects while traveling. Experience in managing, troubleshooting, and administration of WAN environments that span large geographical areas, both national and international, for upwards of over 1,000 users, leveraging MS System Center Suites such as SCCM/SCOM/SCORCH for management and maintenance of large enterprise environments, application management, inventory/image management, automation management, patch management, security management, and metrics gathering. Extensive Powershell experience for automating bulk administrative functions in MS environments (specifically execution of bulk changes in MS Active Directory). In depth experience and knowledge of SQL DB structures, backends, and scalable hardware infrastructure needed to prop up heavily utilized SQL backends in large enterprise environments with high demand. Experience with enterprise storage solutions such as HP 3PAR, and NetApp, managing space allocation and monitoring performance metrics.____________________________________________________________________________________

Technical Skills and Experience

PLATFORMS:MS Windows 7/Vista/XP; Server 2012r2/2008r2/2003; ShoreTel VOIP phone systems; SQL 2008r2/2012r2/MS

System Center Suite (SCCM/SCOM/SCORCH/SCSM); Powershell; POS systems. Proprietary systems platforms for various airlines and airport deployment. ESX.

SOFTWARE:SMS Active Directory; Windows Deployment Server; Windows Update Server; MS System Center Configuration

Manager/System Center Operations Manager/System Center Orchestrator/Powershell scripting; Print Server Roles; ShoreTel; Office 2003/2007/2010; Exchange SQL; SQL Express; NetSupport, WDS/Ghost32 Imaging (deploy

solutions); DHCP/DNS/Proprietary Web Servers (IIS); Hyper-V/V-Sphere (virtualization platforms). Limited experience with Data Protection Manager (DPM) backup solutions.

NETWORK:Cabling; Switching (Layers 1, 2, and 3); routing; DNS; DHCP; VLAN configuration;

subnetting; remote assistance; wireless management; Domain configuration; Domain FileServices configuration and file replication configuration, Cisco IOS command syntax

SECURITY:AVG Network Edition; Forefront Client Security; Forefront Endpoint Security; Customized

Security Group creation in Active Directory for granular security access and control; manage network security web-filter; Group Policy Object authoring and editing;

maintain user database and reset user passwords, unlock user accounts, disable useraccounts and delete user accounts as needed.

Robert J. Sutton Pg-1____________________________________________________________________________________

Professional Experience

Systems Engineer/Administrator: 02/2015-2016

Rooney Holdings (Manhattan Construction)

Responsible for assisting the engineering team with developing solutions for multiple business needs that any of the satellite companies may have, over a wide range of jobsite environments, and inter company, and vendor partnerships. Responsibilities also include assisting users in day to day issues they have, provisioning new hires in the environment (MS AD Domain), and leveraging the myriad of MS resources available to automate redundant tasks and bulk tasks in the environment., which includes utilizing systems such as the System Center suite, Powershell, and other MS systems (Orchestrator, Configuration Manager, etc.). Work with MS Data Protection Manager (DPM) for backup and redundant solutions.

Key Accomplishments:

Develop Power Shell scripts to automate bulk tasks in AD, modify accounts based off of existing attributes, and recursively update user accounts and OUs; leverage AD and GPOs to enforce enterprise policy and security standards.

Manage Exchange and assist in implementing Litigation Hold procedures, and eDiscovery procedures, when the enterprise was in litigation, user data retention, inbox retention, and search and discovery.

Create and publish documentation for undocumented procedures and fixes, as they were encountered, as well as documenting important administrative information, needed for various vendor software.

Assist the Help Desk with day to day operations, including identifying tasks that can be automated and improve efficiency, identifying trending call drivers, and level 1-3 troubleshooting of various user issues different environments encounter.

Cursory familiarity with Microsoft’s Direct Access product, that allows a VPN secured by IPSEC, and leveraging IPv6 to tunnel across a WAN and connect to the corporate intranet, without any user interaction at all. Troubleshooting this on occasion has led to a greater understanding of this product, and what it has to offer.

Design and maintain automated workflow for onboarding and terminating employees by building workbooks in SCORCH to monitor SharePoint Lists, trigger when list changes are introduced, and run a system of workbooks to execute various automated script solutions based on a variable data-set.

Monitor backups in DPM, review backup storage, and reallocate virtual storage spaces (LUNs) when necessary.

Leveraged SCCM for enterprise wide systems imaging, including desktops, and remote site servers. SCCM was used to build image Task Sequences for customized enterprise needs, spanning a wide variety of professions and software tools, as well as using SCCM for Patch Management, Application Management, and Content Management to Distribution Points.


Professional ExperienceSystems Deployment Engineer: 05/2012-02/2015

Rockwell Collins/ARINC, Tulsa, OK

Responsible for the deployment of new airlines, new airport contracts, new software packages and software package updates for airlines. Focus for this department includes server 2003/2008r2/XP/WIN7, Active Directory, security groups and permissions, directory security permissions, network configuration (switch/router programming), DOS batch file scripting, DFS and a host of other administrative systems functions. All airline specific Terminal Emulators, from Amadeus, Sabre, Babel, HTE, etc. Specializing in virtualization and the ARINC iMuse and vMuse/vMuse Enterprise platforms and proprietary peripheral knowledge, including pcp32 and perch32. Intimate knowledge of the IATA specs and requirements, AEA specs and requirements, gateway configurations and airport/airline network operations. Break/Fix and continued support until handoff is also a standard responsibility of Systems Deployment Engineers at ARINC.


Deployment of multiple new airlines to airports from scratch. This includes installing and configuring airline TEs, ensuring network path connectivity to host, creating of menu icons and items, scripting apps for the airlines and testing peripherals with airline/airport personnel.

● Deployment of new applications as airlines make transitions to newer technologies.● Upgrades of existing airline software on a continental scale.● Cisco router/switch programming from airlines to hosts.● DNS host configurations.● Hardware installation and deployment of iMuse/vMuse and vMuse Enterprise systems.● Core room installation and configuration, testing, and certifying.● Peripheral hardware installation, deployment and configuration onsite

(ATB/BTP/BBGR/BCR/WGE)● Travelling to sites solo (95% of which were out of the country) to deploy new airport contracts

without supervision, and delivering daily reports of progress back to home office.● Managing, maintaining and building customer relations and report, while onsite, with both airport

and airline personnel.● Building quotes for RFPs and estimating quotes for time and materials for new contracts and

bids.● Coordinating multiple projects simultaneously and coordinating with various project managers for

said projects.● Vast experience in international travel for work, clearing customs and immigration when travelling

to foreign countries for work. ● Sites deployed: YYZ (Toronto Pearson International)/YMM (Fort McMurray Int.)/POP (Puerta

Plata International)/MTY (Monterrey International)/BGI (Grantley Adams International, Barbados).

● Airlines handled: American Airlines/Aero Mexico/Alaska Air/Jet Blue/United Emirates/Iceland Air/Allegiant/Cayman Airways/Swiss International/Asiana/Brussels Airlines/Singapore Airlines/Sun Country/United Airlines/Air Europa/Southwest/West Jet/Volaris


Professional Experience

Systems/Network Engineer 07/2009-05/2012Sapulpa Public Schools, Sapulpa, OK

Manage day to day operations of an over 30 server Wide Area Network. Monitor the health/functionality of the network, analyze data to determine best ways to continue to increase network performance to meet district demand. Work through a Help-Desk database of work orders, with other members of the IT team, in order to resolve a myriad of technical issues, ranging from desktop support to switch programming, network wide software deployment, and including the deployment of new VoIP phone systems. Consult and advise Administration on network infrastructure and architecture for remodel/renovation projects and new buildings. Oversee updates, deployment and management of 1,200+ Windows 7 workstations across the WAN, administrate over 5,000 users in Active Directory and develop, implement and execute security policy through Active Directory and Group Policy Objects.

Establish structured network directories and “shared” network resources, allowing users to share documents, projects and files in a secure network space controlled by granular security groups. Develop network reports for traffic and storage to determine the best expansion policies for the future.


● Initiated the deployment strategy to deploy windows 7 to over 1,200 workstations and laptops across the WAN and allows hot-swappable desktop replacement in event of catastrophic hardware failure.

● Created logical network and V-LAN configuration for a new Elementary campus building. This included directing vendors and contractors on-site to ensure successful implementation.

● Mounting, installing, cabling and configuring all HP pro Curve switches for the new campus; configuring DHCP and Shore-Tel VoIP phone systems.

● Migrated SQL database cluster to new SQL server in order to meet new network requirements.● Seized the initiative to develop new site OUs in Active Directory and implement new Security

Groups and policies for the new site when the Network Administrator left the district.● Resolving over 2,000+ help-desk work orders, servicing district personnel while maintaining the

duties and responsibilities listed above.● Manage 2 Hyper-V clusters and oversee decommissioning of obsolete VMs and deployment of

new virtual servers to the Hyper-V cluster.● Network architecture design (logical and physical) for remodeling and renovation projects. This

included building multiple hardware, topography and cost analysis proposals, as well as minor drafting in Visio and continued vendor coordination.


Help-Desk Technician/Junior Consultant 01/2008-10/2008ACE Network Consulting, Tulsa, OK

Worked to resolve client work orders in an effective and productive manner, while also determining which work orders to rout and escalate to varying consultants and specialists at the firm. Supported a variety of clients through on-site visits in Tulsa and the greater Tulsa area, as well as remote support for clients out of state. Work orders ranged from desktop repair and basic Windows troubleshooting, to remote server maintenance and weekly server log reports.

Daily responsibilities included, troubleshooting Windows XP/Vista/MS Small Business Server, Office 2000/2003/2007; on-site resolution and client assurance; checking server logs for Service Level Agreement clients and filing any findings with the appropriate consultants. Assist consultants in large deployment projects for clients (at times required travel), manage and log consultant billable hours in database.


● Assisted consultants in an emergency backup and migration of data for an out of town client under a strict deadline.

● Restructured database and procedure for logging client hours that were billable in order to improve efficiency and decrease lag between project time and client invoicing.

● Assisted in the deployment of Microsoft Small Business Server 2003 for a local client● Assisted in large scale cabling project for local client. This involved the running, termination and

punch-down of the cables and ensuring that best practices were observed.

Robert J. Sutton Pg-5

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Wireless Help-Desk Technician/Trainer/Manager 09/2003-02/2008Decision One/Alorica, Tulsa, OK

Responsible for developing and facilitating core curriculum for advanced wireless services,conducting interviews for qualified candidates/administration of schedule assignments and payroll for 21 reps under my supervision/responsible for all attendance and metrics of those under my supervision.Intimate knowledge of wireless networks and mobile business solutions for Sprint Corporate such as VPN/Frame Relay to name a few.


● Re-Authored training curriculum for Advanced Technicians to reduce time to production and improve test scores in new hires.

● Responsible for the rehabilitation of a team placed on probation for low metrics. In the two following months the team was elevated to fist in site metrics.

● Re-Authored hiring practices and interview best practices for Tier-II candidates as a Tier-II Team manager.

● Successfully trained some of the best technicians to man the Tier-II help desk, and who ultimately went on to promising IT careers, working in NOCs and contracting for companies like CITGO and SageNet (something that remains a personal point of pride to this day).

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Professional References:

● Scott Howell (Senior Consultant/JMARK Consulting) 918-496-4223● James Roger Willmot (Systems Engineer/Tulsa County Zoo) 918-560-7275● Kimberly Ledbetter (Network Operations Analyst/CITGO) 918-408-1649● James Schweigert (Network Consultant/ACE-Net) 517-214-3213● Ryan Porter (Managing Member-Principal Consultant/ACE-Net) 918-496-4223● Tom Kraszkiewicz (SD Department Manager/ARINC-Rockwell Collins) 918-461-3013● Jason Helm (SD Deployment Engineer/ARINC-Rockwell Collins) 918-815-5990● Maia Travealen (ISO Process Managment/ARINC-Rockwell Collins) 918-630-2841● Curtis Smith (SD Deployment Engineer/ARINC-Rockwell Collins) 405-625-7788● Terri Ravenscroft (Software Engineer/American Airlines) 817-243-4426● Michael Lawson (Associate Analyst/ARINC-Rockwell Collins) 918-841-1300● Kevin Fortner (Staff Analyst/ARINC-Rockwell Collins) 918-344-5841● Ben Jessie (Senior Engineer/Ronney Holdings) 918-810-5496● Ross Rozell (Systems Engineer/Rooney Holdings) 918-231-2633● Jeff Grippando (IS&T Director/Rooney Holdings) 918-583-6900● Trevor Duncan (Network Engineer/SageNet) 918-289-1378

rsuttonresume04.17.2016

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