rsi app evaluation plan
DESCRIPTION
RSI application evaluation planTRANSCRIPT
RSI mobileapplicationtestingplan
1. What2. Testgoals3. Testplan4. Userteststructure5. Feedback
1.Whatarewetesting?
• Ifnavigationbetweenscreensworksasintended• IftheUserintuitivelyunderstandshowhe/shewouldperformacertainfunction
withintheapplication.• Ifitiseasytoorderacontainer• IfitiseasytocontacttheofficethroughtheFAQ/Contactpage• IftheUsercanaccessthetrackingmapfromtheconfirmationpage• IftheUsercanloginfromthespringboard
2.Testgoals2.1LearnhowtheUserthinkswhenusingtheapplicationIwouldliketoknowhowourcustomersrespondwithanewmethodofinteractionwiththecompany.Iwouldliketoseehowthecustomerintuitivelynavigatestheapplicationwithoutthoroughinstruction.TheUserwilltesttheapplicationprototypethroughawebinterfacemadetosimulateaniPhoneapp.Forallintentsandpurposes,thiswillfunctionthesamewayasthemobileapplicationwouldwiththeeaseofaccessingitthroughalinkonawebbrowser.2.2Thegoalofthistestisto:WilltheUserunderstandhownavigatetheapplication?WilltheUserunderstandhowtoorderacontainer?
WilltheUserunderstandhowtocheckthedeliverytimefromtheorderconfirmationpage?WilltheUserunderstandhowtocontacttheofficefromtheContact/FAQpage?Isthenavigationclearandunderstandable?2.3.TestplanWhere
Home,onaninternetconnectedPC;acontrolledenvironment.
When
3testsintotalduringtheweekofApril25th,2016.
Duration
45minutespertest.Shouldtake30minutesfortheUsertests,15minutesforthepost-testinterview.15minutebreakbetweentests.
Users
2Users,3testperUser,shouldbeadequatefeedbackneededfortogetadequatefeedbackneeded.Userselectioncriteria:Peoplewhocouldsimulatebeingawastehaulingcustomer;musthaveinternetconnectedPCandbefamiliarwithiOSforiPhone.
Tools
PCWebcamMicrophoneScreenrecordingsoftwaresuchasIceCreamorCamStudio.ConsentformControlpointstable(oneforeachevaluationplan)Postinterviewforms;oneforeachtest,6intotal.UsedtorecordUseranswers,generatefeedback.
4.Userteststructure4parts:
• Beforethetest,theUserwillfilloutconsentformandquestionnaire.• Userwillcompletetask1(designedtotestnavigation).• Userwillcompletetask2(designedtotestcontainerorderfunctionality).• Afterthetest,Userwillanswerpost-testinterview.
Beforethetest:Completiontime:5minutesTheUserwillcompleteademographicquestionnairedesignedtogetbasicinformationsuchasage,sex,profession,etc.Task1:NavigationandunderstandingCompletiontime:15minutes1.1 Checkthehistorytoseethelasttimeyou’veorderedacontainer.1.2 Acontainerhasnotbeenorderedinawhile,soyouwanttoorderacontainer.The
Usershouldordera20yardcontainertotheJadeOceanjobsiteon4/16/2016.Iftheuserneedsinformationregardingwhatorderingacontainerentailsandthedifferencebetweensizes,etc.IwillprovidethisinformationtotheUser.1.3 Thecontainerhasbeenordered;nowyouwanttocheckthedeliverytime,andthen
returntothemainmenu.Task1controlpoints:
o Theusercanarrivetothemainmenu.o Theusercanchecktheaccounthistorywithoutbeingtoldhowto.o TheuserisabletoarrivetotheOrdercontainerscreenfromthemainmenu.o Theuserisordertoselectthetypeofcontainer,jobsite,anddate.o Theuserisabletoconfirmtheorderandarrivetotheorderconfirmscreen.o TheusercangettotheEstimatedArrivalTimescreenfromtheorderconfirm
screen.o TheuserisabletobouncebacktothemainmenufromtheETAscreen.
Task2:ContacttheofficeCompletiontime:10minutesIwillasktheUsertocontacttheofficeusingtheRSIapp,hangupthecall,andreturntothemainmenu.Task2controlpoints:
o TheusercanfindtheContact/FAQpage.o Theuserisabletofindthecontactofficebutton.o Theuserisabletostartaphonecalltotheoffice.o Theuserisabletoendthephonecallandnavigatebacktothemainmenu.
PosttestinterviewCompletiontime:15-20minutesAfterthetest,I’llquestiontheUserontheirexperiencewiththeapplication.
o Ratetheapplication0to4onthefollowing:easeofuse,design,utility,functionality,structure,andnavigation.
o Whatdidtheusernotlikeabouttheapplication?o Whatdidtheuserlikeabouttheapplication?o Whatimprovementscouldbemade?o What(ifanything)wouldhavebeenmorehelpfulincompletiontasks1and2?
Why?
5.Feedback
o Questionnaire
o Tasks:thinkouteachtask,usecontrolpointstoevaluate.
o Posttestinterview:Filloutthequestionnaire,takenotes,evaluateanswers.