Thank you for your interest in this positionCommunities, Housing Services

Modern Apprentice

Housing Level 2

Fife Council is the largest employer in Fife and we want young people like you to join us.  You bring the skills and enthusiasm - we’ve got the jobs! And we’ll help you learn while you earn a wage, supporting training and development opportunities that will help you move your career on.If you’re reading this, something caught your eye. So go on, apply!

If you have any queries about the job information pack or application process, please contact the Transactions Recruitment Team. You can do this by telephoning 03451 550088, Option 3 (VOIP 2000 if internal to Fife Council), or by emailing Transaction.recruitment@fife.gov.uk .The Transactions Recruitment Team are located in Fife Council, Fife House, Glenrothes, Fife, KY7 5LT.

We value diversity and are striving towards equality of opportunity. All applicants will be considered fairly and on merit.

Job Profile

Post Title: Modern Apprentice Housing Level 2 File Reference Number:

Directorate and Service:

Communities Directorate, Housing Services

Reports to: For overall management to the Service Manager (Housing Operations) but day by day to the Lead Officer in whose team the MA is placed for training

Grade: Year 1- 50% of FC4Year 2- 80% of FC4

Job Purpose: As a Housing MA, you can expect to gain an understanding of the customer journey from homeless, to gaining a new home from various landlords, caring for the home during the tenancy and managing the estates the houses sit in.

Key Tasks & Responsibilities:

Customer Contact Management Delivering a high level of customer care Home visits (accompanied) Providing information and advice Processing and monitoring applications for service Working with partners and stakeholders Records Management and upkeep Processing information requests Imputing and extracting information in relation to IT systems Compilation and production of reports General administration duties

General Tasks & Responsibilities:

You will support the staff carrying out work with our tenants and prospective tenants, through job shadowing, small projects and limited contact with customers over the phone and by letter. You will help maintain the records

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Job Profile

on customers and properties using Housing Management Information Systems.

Special Conditions: The apprentice must achieve milestone targets related to completion of Housing Level 2 MA framework as agreed on an individual Training Plan.A modern apprenticeship is a work-based training programme that leads to an industry approved qualification. As part of this job role the post holder will be expected to work towards and gain a SVQ2 in Housing.

These vacancies are restricted to applicants who currently live in Fife. You must also be aged between 16 and 24 as at the 9th September 2019.

Please tick yes within the online application form if you already hold or expect to achieve the required qualifications.

The online application form will ask you to detail three years’ experience before you can progress through it. If you do not have three years of experience please enter ‘school’ or ‘unemployed’ or another relevant phase to allow progress.

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Person SpecificationModern ApprenticeWithin Communities, Housing Services

Attributes Essential Desirable AssessmentExperience Appreciation of tasks undertaken within a

Housing environment

Knowledge of IT and various software packages with particular reference to Word & Excel

Relevant experience in a housing or similar environment

Relevant IT experience with particular reference to Word & Excel

Application

Interview

References

Education, Qualifications Training and Professional Memberships.

Educated to SVQF level 4(4 qualifications at intermediate 1 level or above to include English and Maths)Hyperlink to the SCQF Framework www.scqf.org.uk/framework-diagram

Higher Grades in English & maths and relevant subjects

Application

Interview

Proof of qualifications

Skills, Abilities & Knowledge

Able to work well on own initiativeAbility to deal with the public face to face/by telephone/by letterAbility to organise tasks, setting and monitoring of standardsGood communication skills

Awareness of Fife Council functions Application

Interview

Person Specification

Attributes Essential Desirable Assessment

Interpersonal & Communication Skills

Strong inter-personal skillsAbility to work as part of a teamGood verbal and non-verbal communication skills

Application

Interview

Health & Physical Attributes

Ability to provide a regular and effective service.

Pre-employment health screening

How We Work Matters

OD12 How We Work Matters details the behaviours are required for successful performance in the role.

Working Together Delivering Results Taking Ownership Customer Focus Embracing Technology and Information

Application

Interview

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Person Specification

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The Application Process

It is recommended that you read the job packs carefully and undertake research requirements as advised prior to application / interview. A PC / laptop is recommended when completing applications in order that you can view the overall application.

Want to know more?

If you would like more information or an informal chart about traineeships with Housing please contact: Lynne Smith 03451 555555 x 456758 lynne.smith@fife.gov.uk