UNDERSTANDING RESEARCH

UNDERSTANDING DEVELOPMENT

Resourcing Solutions General Capabilities

March 3, 2009

Introductions

Brian TresserBusiness Development Executive

Brian TresserBusiness Development Executive

Education: Indiana University , Bloomington, IN

• Bachelor’s, College of Arts and Sciences

Professional Experience:• 7 years of business development experience in life

sciences • 10 years experience in recruiting and staffing industry• 7 years experience providing software, client, and

consultative services• Joined Chiltern Resourcing Solutions in 2009

Understanding Chiltern

Our Values and Beliefs“Our Mission is to deliver expert, high quality, clinical development services

around the world – building trustworthy and lasting relationships, understanding each customer’s special needs and, overall, improving the

quality of life.”

Respect

FlexibilityIntegrityDedication

Enthusiasm Professional

Understanding … Chiltern

Global operations– 1,200 staff throughout the Americas, Europe, and India– 23 offices in 13 countries; HQ located outside London, England

Therapeutically experienced ↔ quality minded– Founded 27 years ago, one of the oldest global CROs– Quality is the reason for our success

Strong global management team– Team experienced in leading global CROs – Management participation and support

Financial strength– $120MM annual revenue, profitable– 10th largest CRO– Resourcing Solutions 25% of annual Revenue

Chiltern Locations

SUMMARY

23 Offices in 14 CountriesStaff located in 26 Countries

AMERICAS (388) WESTERN EUROPE (867) CEE (68) ASIA / PACIFIC (36)

OFFICES USA Bristol, TN

Austin, TX

Winston Salem, NC

Carlsbad, LA

Atlanta, GA

Wilmington, NC

Argentina, Buenos Aires

UK Slough x 2

Stoke Poges

Dundee

Edinburgh

Germany, Munich Portugal, Lisbon

Spain, Madrid Italy, Milan

France, Paris

Czech Rep., Prague

Poland, Warsaw

Ukraine, Kiev

Russia, St Petersburg

India, Mumbai x 2

STAFF Canada Belgium Switzerland

Eire Sweden

Austria Netherlands

Denmark Finland

Hungary

Romania

Slovak Rep.

South Africa

EXPERIENCE Brazil

Peru

Mexico

Iceland

Malta

Norway

Bulgaria Lithuania

Croatia Serbia

Australia

New Zealand

Israel

Global Clinical Development – Conducted studies in 34 countries during the past year

Resourcing Solutions – Functional Outsourcing, contract, interim or permanent contracts

Biometrics – Successful business model of providing quality, not quantity

Early Phase – 30 bed clinical research unit and laboratory services, London, UK– 42 bed Clinical Research Unit in Dundee, Scotland

Regulatory and Medical Affairs – Regulatory, Medical, and Pharmacovigilance

Chiltern’s Service Offerings

Resourcing Solutions

Resourcing Solutions … Core Values

• To supply appropriate candidates on as many occasions as possible

• To respond as quickly as possible

• To maintain flexibility and customization

• To invest in personal development of all seconded staff

• To maximize sponsor value

• Maintain open and effective communications with clients

and personnel

Resourcing Solutions

• Resourcing Solutions (RS) is a leading business unit within Chiltern designed to offer a fully integrated, resourcing solution to all of your staffing needs.

• Resourcing Solutions makes up 25% of Chiltern’s overall business. It is the second largest contributor behind Clinical.

• Because RS is part of the CRO we truly understand your job requirements, the qualifications and experience your staff need, and we are able to attract strong candidates that typically would not work through a staffing agency.

Global Overview

Linda ChristmasExecutive Vice

President, Resourcing Solutions

USA UK FRANCE GERMANY SPAIN ITALYCEE

Poland, Czech, Ukraine

Canada Belgium

NetherlandsAustria

SwitzerlandScandinavia

PortugalGreece

Types of Personnel

Clinical Trial Administrators

Clinical Research Associates

Project Managers

Clinical Data Managers

Clinical Data Coordinators

Statisticians

Medical Information

Senior Management

Quality Assurance

SAS Programmers

Data Entry Staff

Research Nurses

Medical Writers

Regulatory

Study Site Co-ordinators

Pharmaceutical Physicians

Pharmacovigilance

Interim Managers

Types of Placements

• Individual placements

• Teams – project or functional

• Americas, Europe, and India

• Client office, Chiltern office, Field based

• Full time, part time

• All experience levels

• Freelancers/Interims

• Trainee Schemes

Providing & Maintaining Resources

• Staffing fluctuations managed via continuous recruitment, Adapt

candidate database, and allocations management

• Drops in workload managed by reallocation to other groups

• Extensive recruiting sources utilized on a ongoing basis

• Customized interviewing, screening & reference inquiry

• Low staff turnover, trended under 10% over the last 5 years

• Possibilities of career development and promotion within the group

• High employee satisfaction, Chiltern has created a great place to work!

• Flexible work locations: Chiltern office, client site, regional field based

RS vs Project

• No project responsibilities

• No project management

• No QC e.g. review of MVRs

• No Investigator Agreements

• No review of study timelines, patient recruitment etc

• No feasibility

• No calculation of allocation

• No deliverables – only time

• Client must assess study progress and quality of work on an ongoing basis

• Client’s remedy is a new staff member not a re-performance of work

• RS is responsible for the delivery of a qualified staff member – the client may do with them as they will (within reason!)

• RS is responsible for negligence

Daily Rate

Responsibility/Risk

Salary & Benefits

Central Overheads

Direct Overheads

Line Management

Project Deliverables

Illustration of how costs increase as more responsibilities are transferred from Sponsor to Chiltern

Insourcing Staff

OutsourcingProjects

Resource allocation

Ring-fenced HybridModel

for multiple staff

HybridModel

Hybrid Solution

Key Differentiators

• A global CRO, not a staffing agency, with a significant service line comprising a dedicated recruitment team utilising Adapt

• Permanent employment with access to freelancers also• Movement between RS and CRO• Dedicated Training and Development Department• Support network including HR, IT, dedicated named line manager• Focused on minimizing co-employment risks• In house operational advice and support available• Experienced with projects, supply of individuals, teams and FSP

relationships• Flexible with regards staffing, location and model

Managing Co-Employment Risks

• Chiltern fully employs staff (full benefits)

• Chiltern RS Line Mgt conducts all HR/employment related

interaction & communication

• Sponsor meetings, not interviews

• Our MSA indemnification is written to protect sponsor

• Employee’s sign employer acknowledgement form

• Freelancer agreement contains language detailing independent

contractor relationship

Summary

• Chiltern working in partnership with clients to support hiring of

contract staff.• Clients involved in team selection and approval

• Ability to quickly provide strong team or individuals

• Consideration given to practical challenges such as recruitment,

location, training, infrastructure

• Flexible, customized, open approach to ensure a long term

partnership.

Thank You