We recently introduced the 40 PSISafety Valve (RPI Part #TUV065) tocompliment the 37 PSI Safety Valve(RPI Part #TUV011) that we have car-ried for many years to fit various mod-els of the Tuttnauer table top sterilizerline. Both the 37 PSI and the 40 PSISafety Valves are available with theSafety Valve Holder or in a Safety

Valve Holder Kitthat also includesthe Air Jet Valve.

There'smore goodnews! To makeyour job easier, weinclude both the ElbowFitting and the ThreadedAdapter with the SafetyValve Holder and Kits. Sodepending on the plumbing ofthe particular model, you now haveboth parts at your finger tips. What'smore, we upgraded the straightThreaded Adapter from a straightthread to a taper pipe thread for atighter fit.

If you were wondering why all the fussover a 37 PSI vs. a 40 PSI, here's why.A few years back, Tuttnauer beganoffering the 40 PSI Safety Valve, andincluded that part on their new produc-tion models. Now, with the exceptionof the 3850 and 3870 models, all newproduction from Tuttnauer appears tobe fitted with a 40 PSI Safety Valve.

We are honestly not sure when thecomplete change took place atTuttnauer, nor were they able to tell usexactly why, so we recommend that

®

The Leader in Replacement Parts for Healthcare Equipment Since 1972SEPTEMBER 2007

VOLUME 8 NO 3

RPI’s Been Busy As BeaversLaunching More New Parts

x-ray units. And, there are even morein development for later this year.

To fit the Tuttnauer line of tabletopsterilizers, we have added a variety ofnew parts – with more on the way.Earlier this year, we introduced theReservoir/Filter Cover, which doublesas the Reservoir Cover on mostcurrent models, and a cover for theHEPA Filter on the EA, EKA, and EZseries. We also carry the Dip Stick togo with the cover.

We now offer the 40 PSI SafetyValve as an alternative to the 37

PSI SafetyValve that we havealways carried, andthose are also offeredin the completeSafety Valve HolderKits as well.

On top of all that, weadded the Door Gasketto fit the 3850 and 3870

line of mid-sized Tuttnauer sterilizers.And, over the next few months, lookfor many more parts to fit theTuttnauer line of sterilizers, includingSolenoid Valves, Coils, and Kits forthe E, EA, EK, and EZ models.

You will find a listing of all the newparts mentioned in this article onpages 4-5. As always, we do our bestto carry the parts that you need most,but the only way we know whatequipment to support and the parts toproduce is through your input, soplease call (800) 221-9723 x135 oremail us at techsupport@rpiparts.comwith your requests and suggestions.We look forward to hearing from you.

In case you haven’t noticed, we’vebeen busy little beavers here at RPIduring the past several months. In fact,we have added two brand new lines ofparts as well as adding new parts toour exising lines.All in all, sinceApril,we’ve added about 60 new parts, kits,and assemblies designed just to makeyour job easier.

One of the new lineswe added is parts to fitthe Critikon Dinamap8100 and 8100T series ofnon-invasive blood pres-sure (NIBP) monitors. Theother new line includes ourfirst ever parts to fit Gendexdental film processors and x-ray equipment. What’s more,we now offer even more partsto fit Tuttnauer table top steriliz-ers, supplementing the manyparts we already carry to fit thosepopular machines.

RPI’s new line of parts to fit CritikonDinamap NIBP monitors include nor-mal wear parts such as the MembraneKeypads and Battery, as well as theinternal mechanisms including thecomplete Pump Assembly. To aid incompleting a repair job, we also offerthe Calibration Plug to fit these units.

To fit the Gendex dental film proces-sors, we now carry the full line offunction Switches, several of theGears and Gear Kits, Solution Tubing,Drive Motor, Motor Brush, AgitatorMotor, Cooling and Heating Fans, andDrive Belt.

We also now carry the Power Switchesto fit the 770 and other Gendex dental

40 PSI Safety ValvesNow Available To FitTuttnauer Sterilizers

Continued on the back page

Hi, my name is Lolita Jones. I wasborn and raised in Tuscaloosa,Alabama. It's a nice quiet town. I loveto travel andcook.

My fatherwas in theU.S. Armyso my fami-ly traveled alot, usuallynot being inone placelonger thanthree yearsat a time.After my father retired from the army,he and my mother came to Californiato start a new chapter in their lives. Alltogether it took my father about threeyears before he could send for mybrothers, sisters and me. But the timeapart from our parents made us all thatmuch closer and loving family.

Years passed and then I decided toenlist in the USMC in which I servedfour years. I had my first daughter,Yvette, while I was stationed inGermany. She was born premature andis now going to school to become anurse. Yvette wants to give anotherfamily what her nurses and doctorshad given me when she was born – alittle miracle. Later we added anothermember to our family. Her name isTatyanne. She loves to dance and sing,and her favorite TV show is “HannahMontana”. One thing is for sure, theyboth keep me very busy!

I am a Customer Service representa-tive here at RPI. I love to work hereand one of the reasons why is its loyal-ty to its employees and customers. Ibelieve that loyalty is what it takes toreach for success and to make a differ-ence. In turn, I have passed this on toour customers letting them know thatI’m always here to help them and togive excellent service and even attimes put a smile on their faces. Iwould like to thank RPI for giving methe opportunity to join their family.

THE RPI FAMILY

Thanks to Customers who took a chance on RPI

In our previous issue of TheAlternate Source, we celebrated our 35th anniversary,retelling the story of how RPI came into existence. It’s a good story, and one worthretelling, especially to new employees togive them a feel for the company. It is kindof a tribal story, as some managementgurus would call it, and the story of ourbeginning, as well as many other storiesthroughout the years, help to make up thefabric of our company culture. I am surethat your business has similar stories aboutpeople and events that are a part of yourcompany culture as well.

In the retelling of that story in our newslet-ter, we mentioned one very important ele-ment on which I would like to elaborate.That element of the story is those earlycustomers who took a chance on anunknown company named RPI makingaftermarket parts for the equipment thatthey supported.

When a new, unknown company advertis-es for your business, essentially askingyou to take a chance on them, it takessome nerve (or perhaps desperation!) tobuy from them for the first time, especial-ly if you are relying on the quality of theirproduct to satisfy your own customers.But that is exactly what a number of ourearly customers did – they took a chanceon us. And because of that, these folksdeserve a great deal of credit for helpingus to survive the early years, and to growinto the business that we are today.

This brings up one of the keys to our suc-cess, and what makes many businessessuccessful. Meet a basic need, and do it consistently so that people can rely on you.Do not overpromise. RPI does not promise the moon, or every part under the sun.What we do promise, and what we have promised, and I think have accomplished

continued on the back page

2 Replacement Parts Industries, Inc “The Alternate Source” • September 2007

Ira LapidesCEO & President

Replacement Parts Industries, Inc.

Lolita JonesCustomer ServiceRepresentative

ANGELUS MED & OPTICAL CO

BENCO DENTAL

BENSON'S SURGICAL SUPPLY

BIO-SENTRY ENGINEERING

BURKHART DENTAL SUPPLY CO

CAL-TEK DENTAL

CLAFLIN EQPT & SVC CO

CASAD SURGICAL SUPPLY CO

CUSTOM DENTAL

DOCTOR'S EQPT SVC

KREISER INC

LAB-MARC INC

LOUISIANA LAB REPAIR SVCS

MCLAIN SURGICAL SUPPLY INC

MEDI-CALL

MERCO

OTT DENTAL SUPPLY CO, INC

PATTERSON DENTAL

PHYSICIAN SALES & SERVICE

PLAZA MEDICAL INC

SAN JOSE SURGICAL SUPPLY

SERVICE SURGICAL SUPPLY CO

STRIEGLER MEDICAL EQPT CO

SURGICAL SPECIALTIES, INC

VICTOR MEDICAL

WEST TEXAS MED SPECIALIST

WPS-WARREN'S PROF SVS, INC

X-RAY MEDICAL ELECTRONICS

AA SSppeecciiaall TThhaannkk YYoouu AA SSppeecciiaall TThhaannkk YYoouu TToo OOuurr FFiirrsstt CCuussttoommeerrss!!TToo OOuurr FFiirrsstt CCuussttoommeerrss!!

You may never have to worry about your acountrunning past due again. That's because yourpayments can be made automatically. Here'show it works: As an “Auto-Pay” customer, we

will keep your credit card on file and apply it to your account either each time youplace an order, oorr when your invoices hit the 30 day mark – tthhee cchhooiiccee iiss yyoouurrss. Thisis an automatic process so you never have to get your checkbook and stamps out,or call in with a credit card again. There is no charge for this payment option andyou can change it at any time. If you are interested in Auto-Pay, please call Paula inour Accounting Department, at (800) 221-9723, ext. 144.

Replacement Parts Industries, Inc “The Alternate Source” • September 2007 3

This year will mark RPI’s seventhconsecutive year exhibiting at theFlorida International MedicalExposition (FIME). With more than3,600 suppliers from all over the globeshowing goods, discussing businessdeals and taking advantage of one-on-one opportunities to meet with eachother – this is one industry event thatDora Aguirre, manager of theCustomer Service Department at RPI,and I always look forward to each year.But II especially look forward to thisExpo, not just because my “off hours”are spent walking along the SouthBeach boardwalk. Oh no! Or becauseof the wonderful Cuban food sautéedin Chimmichura sauce that accompa-nies a must-have ice cold Hatuey beerat the Lincoln Café. No influencethere. And the immaculately groomedbeaches lined with lounge chairs andtanned bodies pampered by Cabana-side servers, is not why I make suchsacrifices for RPI. And no, not eventhose great shops and restaurantsoffering everything from Art Deco anddiamonds to penne paste and sushi,entered my mind. Such sacrifices aremade solely in the interest of promot-ing good welfare with people wemight never have had the opportunityto meet and offer our thanks for theirsupport. Maybe next year I’ll have theopportunity to meet you. I’ll be morethan happy to offer my expertise on“sacrificing” your time in SouthBeach, Miami. Hope to see you there.

A BIG RPIWelcome To …The newest member of the RPIfamily – Keith Gow. Keith joinsour marketing department. He is agraphic artist by nature and hiscreative workcan be seenin just abouteve r y t h i ngwe send to you. Welcome aboard!

due to the seal itself. Residue or debrisbuildup on the cassette can also causesealing problems.

It is important to remember that ittakes a well-lubed cassette to help theprocess of installing the seal, as well assome patience and fine manipulationof the seal into the groove. And propermaintenance of the cassette and seal isalso important, so education of yourcustomer is critical.

RPI’s installation instructions for theCassette Seals to fit the SciCan

Statim 2000 and 5000 ster-ilizers are includedwith each seal, and

are also available on ourwebsite. The installation

instructions provide a good step-by-step guide, as well as care andmaintenance tips that can be passed onto your customer. And, as always, ourterrific tech support guys are availableto answer any questions and help introubleshooting these machines. Justcall us at (800) 221-9723, ext. 135.

TALKTALKTECHTECH

Trouble InstallingCasssette Seals?

On the Road WithPhil in Florida

Got Questions About the Auto Float Drain?

By Jim WisniewskiManager RPI Product Development

By Phil Goldstein, RPI Product Development

As many of you know, the cassetteseals to fit the SciCan Statim 2000 and5000 sterilizers are the most unusuallyshaped seals that you work with forany sterilizer. This is due tothe unique nature of thecassette, its grooves,and its sealingrequirements. This allmakes installation of theseal quite challenging.

What makes it even more challengingis that dings and warping of the cas-sette can cause the seal to have a diffi-cult time seating. Additionally, steamleaks in these machines are not always

Save A Stamp –Ask For Auto-Pay

Our Auto Float Drain (RPI Part #CMF016) that fits theCoalescing Filter Assemblies (RPI Part #'s CMA021 andCMA022) on some dental compressors has been upgraded by themanufacturer. In an effort to improve the part, our manufacturerremoved the threaded mounting stem to accommodate a QuickDisconnect Adapter Fitting over the drain end that would allow fordifferent types of tubing to be connected. This change also allowsthe service technician to be able to remove the bowl a bit easier ifit becomes full and needs to be taken to a sink and drained. Therewas just one catch, we know that not too many of you carry thatparticular fitting as part of your normal "van stock". So to make iteasier, we include a Quick Disconnect Adapter Fitting (RPI Part#RPF651) with the Auto Float Drain. Thanks for your feedback!

By Mark Micucci, RPI Product Development

NewQuick DisconnectAdapter Fitting

(X6) RPC636

(X6) RPC637

4 Replacement Parts Industries, Inc “The Alternate Source” • September 2007

DENTAL FILM PROCESSORSGendex GXP™

Parts are in stock and ready to ship!WHAT'S NEWThe following new parts are now in stock,

INLET TUBING KIT(RED - 3/8" ID Tubing)RPI Part #GXK026• Includes 6' of Tubing (RPI

Part #RPT646), 2 SpiralInserts - 3/8" Red (RPI Part#GXS032) and (2) KWIK™Clamps (RPI Part #RPC636)Fits: Fluid interface assemblyto solution container

INLET TUBING KIT(BLUE - 3/8" ID Tubing)RPI Part #GXK027• Includes 6' of Tubing (RPI

Part #RPT646), 2 SpiralInserts - 3/8" Blue (RPI Part#GXS033) and (2) KWIK™Clamps (RPI Part #RPC636)Fits: Fluid interface assemblyto solution container

INLET TUBING KIT(CLEAR - 3/8" ID Tubing)RPI Part #GXK028• Includes 6' of Tubing (RPI

Part #RPT646), (2) SpiralInserts - 3/8" Black (RPI Part#GXS034) and 2 KWIK™Clamps (RPI Part #RPC636)Fits: Fluid interface assemblyto solution container

OUTLET TUBING KIT (CLEAR - 1/2" ID Tubing)RPI Part #GXK031• Includes 6' of Tubing (RPI

Part #RPT647), 2 SpiralInserts - 1/2" Black (RPI Part#GXS037) and (2) KWIK™Clamps (RPI Part #RPC286)Fits: Fluid interface assemblyto solution container

OUTLET TUBING KIT (BLUE - 1/2" ID Tubing)PI Part #GXK030• Includes 6' of Tubing (RPI

Part #RPT647), 2 SpiralInserts - 1/2" Blue (RPI Part#GXS036) and (2) KWIK™Clamps (RPI Part #RPC286)Fits: Fluid interface assemblyto solution container

OUTLET TUBING KIT (RED - 1/2" ID Tubing)RPI Part #GXK029• Includes 6' of Tubing (RPI

Part #RPT647), 2 SpiralInserts - 1/2" Red (RPI Part#GXS035) and (2) KWIK™Clamps (RPI Part #RPC286)Fits: Fluid interface assemblyto solution container

SPIRAL INSERT (3/8" RED)RPI Part #GXS032Fits: Inlet Tubing

SPIRAL INSERT (3/8" BLUE)RPI Part #GXS033Fits: Inlet Tubing

SPIRAL INSERT (3/8" BLACK)RPI Part #GXS034Fits: Inlet Tubing

TUBING (BLACK - 1/4" ID x 3/8" OD)RPI Part #RPT652Fits: Pump and PumpConnections

PVC CLEAR TUBING (3/8" ID x 1/2" OD ID)RPI Part #RPT646Fits: Inlet Fittings and InternalPump Connections

PVC CLEAR TUBING (1/2" ID x 11/16" OD)RPI Part #RPT647Fits: Outlet Fittings and InternalPump Connections

SPIRAL INSERT (1/2" RED)RPI Part #GXS035Fits: Outlet Tubing

SPIRAL INSERT (1/2" BLUE)RPI Part #GXS036Fits: Outlet Tubing

SPIRAL INSERT (1/2" BLACK)RPI Part #GXS037Fits: Outlet Tubing

KWIK™ CLAMPS (6/pkg)RPI Part #RPC286Fits: 3/4" OD Tubing

KWIK™ CLAMPS (6/pkg)RPI Part #RPC636Fits: 1/2" OD Tubing

KWIK™ CLAMPS (6/pkg)RPI Part #RPC637Fits: 3/8" OD Tubing

SILICONE GASKET MAKER 598RPI Part #RPS639• Provides a sealant for the

pump tubing connections

HEATER FANRPI Part #GXF012Fits: Heater/Fan Assembly

HEATER RPI Part #GXH039Fits: Heater/Fan Assembly

SPROCKET RPI Part #GXS003Fits: Main Drive Motor

DRIVE MOTOR RPI Part #GXM002Fits: Bottom Frame

MOUNTING KIT HARDWARERPI Part #GXK038Fits: Drive Motor

AGITATOR MOTOR RPI Part #GXM023Fits: Lower frame

COOLING FANRPI Part #GXF011Fits: Back panel

DRIVE BELTRPI Part #GXB009Fits: Developer, fixer, washand dryer racks

PUSH BUTTON SWITCH (RED)RPI Part #GXS014Fits: Switch Panel

PUSH BUTTON SWITCH (WHITE)RPI Part #GXS013Fits: Switch Panel

SWITCH COVERRPI Part #GXC015Fits: All push button switches

MOTOR BRUSHRPI Part #GXB004Fits: Main Drive Motor

BRUSH CAPRPI Part #RPC038Fits: Main Drive Motor

FUSE HOLDER (MAIN)RPI Part #RPH638Fits: Back Panel

LEVELING FOOTRPI Part #GXF024Fits: Bottom Frame

HINGE KIT (2/pkg)RPI Part #GXH040Fits: Upper cover to lower base

HELICAL GEAR KITRPI Part #GXK006Fits: Drive Shaft

DRIVE GEARRPI Part #GXG008Fits: Dryer Rack

DRIVE GEARRPI Part #GXG007Fits: Developer, Fixer and WashRacks

GXG008

GXH039

GXS014

MASTER TUBING KITRPI Part #GXK041• Includes (1 ea) of RPI Part #'s

GXK026, GXK027, GXK028,GXK029, GXK030 and GXK031– see details below.Fits: Fluid interface assembly to solution container

INCLUDES ALL INLET & OUTLET TUBING FOR A COMPLETE REBUILD!

Color Coded SpiralsFor Easy Identification!

Replacement Parts Industries, Inc “The Alternate Source” • September 2007 5

DELIVERY UNITSPelton & Crane SPIRIT®

TABLE TOP STERILIZERSTuttnauer

X-RAY UNITSGendex GXP™

Parts are in stock and ready to ship!FROM RPI ready to ship the day your order is received!

WATER RESERVOIR/FILTERCOVERRPI Part #TUC067Fits: Water Reservoir and HEPA Filter compartmentModels: All models

WATER RESERVOIR DIPSTICKRPI Part #TUS068Fits: Water Reservoir CoverModels: All models

WATER RESERVOIR GASKETRPI Part #TUG022Fits: Water ReservoirModels: All models

TAP (3/8"-19 BSPT)RPI Part #TUT073Models: All models

THREADED ADAPTER RPI Part #TUA060Fits: Safety Valve HolderModels: E, M, EK & MK

HEPA FILTERRPI Part #RPF644Models: EA, EKA & EZ Series

ELBOW FITTING RPI Part #TUF079Fits: Safety Valve HolderModels: E, M, EK & MK

WATER SOLENOID COILRPI Part #PCC777Fits: Drive Solenoid & Plug AssyModels: Spirit, Spirit II, Spirit IIE & Spirit EC

WATER SOLENOID REPAIR KITRPI Part #PCK754Fits: Drive Solenoid & Plug AssyModels: Spirit, Spirit II, Spirit IIE & Spirit EC

POWER SWITCHRPI Part #GXS016Fits: Control PanelModels: GX-770™ Intraoral X-ray

POWER SWITCHRPI Part #GXS017Fits: Control PanelModels: 765 DC Intraoral X-ray

POWER SWITCHRPI Part #GXS018Fits: Control PanelModels: Orthoralix® 9000Panoramic X-ray

AIR VALVE STEMRPI Part #PCS788Fits: High and low speedhandpiece blocksModels: Spirit, Spirit II, Spirit IIE & Spirit EC

WATER VALVE STEMRPI Part #PCS789Fits: High and low speedhandpiece blocksModels: Spirit, Spirit II, Spirit IIE & Spirit EC

WATER VALVE STEM RPI Part #PCS791Fits: Scaler or electronicmotor assemblyModels: Spirit EC & IIE

HANDPIECE HANGER ASSY RPI Part #PCK759Fits: Delivery Unit Handpiece RailModels: Spirit EC (After 10/93)

HANDPIECE BLOCK CONNECTORRPI Part #PCC 790Fits: High and low speed handpiece blocksModels: Spirit, Spirit II, Spirit IIE & Spirit EC

HANDPIECE HANGER ASSY RPI Part #PCK783Fits: Delivery Unit Handpiece RailModels: Spirit AC

SAFETY VALVE (40 PSI) RPI Part #TUV065Fits: Safety Valve HolderModels: E, M, EK & MK

SAFETY VALVE HOLDER KIT RPI Part #TUK077 (40 PSI)Fits: Water ReservoirModels: E, M, EK & MK

SAFETY VALVE HOLDER KITRPI Part #TUK078 (40 PSI)Fits: Water ReservoirModels: E, M, EK & MK

DOOR GASKET RPI Part #TUG074Models: 3850/3870 E, EA & MSeries

RESERVOIR COVER WITHDIPSTICKRPI Part #TUK075Fits: Water Reservoir/TopOuter CoverModels: All models

CONDENSATION COILRPI Part #TUC063Fits: Water reservoirModels: Newer 2340 & 2540series

DOOR BELLOWS HOUSING BOLTRPI Part #TUB064Fits: DoorModels: All models

RUBBER BOOT FOR DOORSWITCHRPI Part #TUB072Fits: Door SwitchModels: All models

TUS068

TUC067

PCK783

PCK759 PCC777

SAFETY VALVE NOW AVAILABLEFOR 40PSI!

LOOKA NEW TOOL!

VIEW OF TIP

PCS788 PCS789 PCS791

6 Replacement Parts Industries, Inc “The Alternate Source” • September 2007

Sherry LapidesVice President, Customer RelationsReplacement Parts Industries, Inc.

Al LapidesCEO Emeritus & Chairman of the Board

Replacement Parts Industries, Inc.

The more that time goes on, the more memories I find.They must be sneaking up on me, because I don’t rememberthat events and happenings would become memories. I knowI’m not growing older so all of these things must be happen-ing in micro-seconds. There are two types of memories thatcome from RPI. They are internal and external. The lattersometimes astound me, but always make me feel warm likemaybe we’ve been of some real use in our crazy world.

What started this reflection was a letter (not an e-mail or fax)from John Easter of Easter Scientific in Davenport, IA.,thanking us for all the years of good service (he’s been a cus-tomer since 1983). Over the years we’ve received many of thesame comments and letters from you (I believe we may havegotten one negative comment, but I must be mistaken aboutthat). These letters and comments have always reinforced mystrong belief in Peter Drucker’s (he was the greatest manage-ment guru of the 20th Century) reasoning for starting a busi-ness: you start a business to fulfill a need. If you fulfill thatneed, you will be successful. It seems that we are doing justthat, fulfilling your need.

It almost seems like we are collaborating with you. We start-ed with just 19 parts, and you said that’s not enough. So webrought out more, and again you said that wasn’t enough.This has been a wonderful cycle we’re going through withyou, and as a result, we now have an inventory of about 2500parts. And more are coming. This year alone we’ll bring outmore than 100 parts, all of which you’ve asked for at one timeor another. Our long range plan is to keep this cycle going onindefinitely. That way, we both benefit.

Thank you all for being such wonderful customers. Thankyou for being an integral part of our continued growth. Andthank you in advance for being a part of our future

The results of their efforts can be seen in how you do youreveryday job. But a finite example is the magazine 24x7.When this magazine first appeared it was printed onnewsprint. While the substance of the contents was of highquality, the layout wasn’t. It and its founder, Jack Spears,

Because of the nature of our business, we have not had theopportunity to meet most of our customers in person, muchto our regret. We have met some at meetings and tried tomeet more on our travels. It’s always fun to put names, facesand voices together when we finally do meet.

Most of our contact with you is by phone, fax or email.Occasionally you will contact us when things have not goneright. But the most gratifying notes have been when you havetold us we’ve done something well. We keep a folder marked“Kudos From Our Customers” for those. We’ve quoted someof them in our newsletter over the years, but I thought itmight be fun to let you know about some others we havereceived. In the interest of saving space (time, effort, paper,trees, etc.) I’m leaving off the names and companies.

One of my all-time favorites is: “Thank you for your promptshipment. Here is my prompt check.”

“I can’t tell you how many times you guys have saved my a--with your parts and service.”

“Thank you for your continued patience and understandingof the small business person.”

“Your friendship and business has been a great help to us.”

“I have used your company on numerous occasions in mycivilian work place. You have been most helpful.”

“We appreciate your prompt delivery of replacement parts.Very seldom is a part out-of-stock so I know I can count onyou to fulfill my order immediately.”

“A great resource. Thanks.”

“Although I have not yet visited your website, I am confidentit is as excellent as your customer service and tech supportstaff.”

“Only one parts problem in 6 years. Handled well. You treatmy company like the big fellas, although I only place 4 or 5small orders per year.”

“I have been ordering parts for the past three years and have

FROM THE OLD CURMUDGEON

continued on the back pagecontinued on page 7

turn of the door closing device hasbeen reached, two things will happen:1) you will hear the door switch"click"; and, 2) you will see the Heat-On light go on (which means that theheaters have been activated).

33)) The Door Switch (RPI Part #TUS014) also can be adjusted to acti-vate the heaters by adjusting the posi-tioning of the rear inside panel nut,bringing the switch closer to or fartheraway from the activator. This would benecessary only if the sterilizer does notcome equipped with the spring loadedactivator ver.3.

44)) Use of the Rubber Boot (RPI Part #TUB072) for the door switch may pre-vent early switch failure by protectingthe switch from steam. Make the nec-essary adjustments to the activator orthe door switch after you haveinstalled the boot.

55)) Don’t forget – when replacing anold door gasket with a new one,recheck the positioning of the doorswitch and activator, then make anynecessary adjustments, and alwayscheck for steam leaks around the doorwith each of the above steps.

Working withTuttnauer Doors

Here are a few tips when adjustingthe door switch/activator on Tuttnauersterilizers.

11)) The Heat-On light and heatersshould come on when the door gasketcomes in contact and is completelysealed with the chamber surface – andnot before that. Listen for the clickingsound of the door switch at this time.

22)) The Door Switch/Activator (RPIPart #TUA066) is a spring loaded acti-vator that can be adjusted by tighten-ing or loosening the screw.Adjustments must be made so thatwhen the door is closed and the final

8 to 4 No More – “Kudo’sFrom Our Customers” File(Continued from page 6)

never had a problem with my orders.The orders are always accurate andtimely. You have a great company.”

“Tech Support very helpful in allaspects of repair and service. Yourcompany is a must. Keep up the goodwork – I wish more companies wouldbe like you.”

“You are the best vendor I use.”

“Like the famed battery rabbit, yourparts keep going & going & going.”

“Great Tech Service Dept.”

“I enjoyed – and learned a couple ofnew things from the article on sterilizermaint.”

“I think your PM posters are great!”

“We at ----- Dental deeply appreciatethe excellent prompt service with quali-ty merchandise that you have suppliedus with over the last 20 years. It hasindeed been fantastic having such asuperb source of many items. I havealso appreciated your courteous andhelpful personnel, who have manytimes gone above and beyond into ser-vice excellence.”

“Without parts from RPI, I would havegone out of business.”

In this day and age it is all too easy andcommon to complain about things, butnot all of us take the time to let othersknow when something has been donewell or gone right. We appreciate thetime you take to let us know if some-thing hasn’t gone right, but we all loveto hear that our efforts are worthwhile.

When we started RPI on a shoestring35 years ago, we had no idea where thebusiness would go; we were entering awhole new area. What we also couldnot imagine was that we would be ableto make a difference in the lives andbusinesses of so many people. It’s awonderful feeling!

We hope and pray that these next yearswill be even better and that they willbring good health, peace and prosperi-ty to all.

As you know, we are always lookingat ways to improve parts to make yourjob easier. This is a perfect example.

The Gendex GXP™ film processorsuse chemicals that are color-coded –red for developer, blue for fixer. Theirtubing is also color-coded – clear tub-ing for wash fluid and internal connec-tions, and heavily tinted red and bluefor the developer and fixer. The tubingcomes in two different sizes – one forfill and one for drain, and all six tubeshave black PVC spirals inserted intothem for support as well as to aid in thefilling and draining process.

Looking at the OEM's tubing, we real-ized that the red and blue tinted tubesdid not allow a clear view of the chem-icals flowing through them.

By Jim WisniewskiManager RPI Product Development

Our idea was to make all six tubes outof clear tubing so the user would havea good view of the fluid inside. Theproblem with this plan was that if weused all clear tubing we would lose thecolor-coding provided by the OEM'sheavy red and blue tinting.

But that didn't stop us. We located asource that could provide spiral insertsfor our clear tubing in almost any colorwe wanted. Ahhh! We did it!

We used transparent tubing to alloweasy viewing of the chemicals flowingthrough and we color-coded the tubingby using a red colored spiral for thedeveloper, a blue spiral for the fixer,and a black spiral for the wash tubing.This way users have the ability to visu-ally verify that they have the properchemical traveling through the correcttubing. We even created a "MasterTubing Kit" that includes all inlet andoutlet tubing for a complete rebuild(RPI Part #GXK041) – see page 4.

Replacement Parts Industries, Inc “The Alternate Source” • September 2007 7

It's Clear, It's ClearSee Solution Flow

By Neil Blagman, RPI Product Development

“The Alternate Source®”P.O. Box 5019, Chatsworth, CA 91313-5019

PRESORTED STANDARDU.S. POSTAGE

PAIDVAN NUYS, CAPERMIT #2399

Especially for . . .

CALL (800) 221-9723 or (818) 882-8611 • FAX (818) 882-7028 • WEBSITE www.rpiparts.comE-MAIL moreinfo@rpiparts.com • EMAIL order@rpiparts.com • EMAIL techhelp@rpiparts.com

from the beginning, is that we willhave in stock the parts that we adver-tise, they will be of high quality at fairprices, and that we will back our parts100%. Nothing fancy. But, if youneed a part, and you see it in our cata-log or on our web site, call us and we’llship it to you that day, and you can relyon the part to work properly.

Other examples ofbusinesses thatdon’t overpromiseinclude giants likeMcDonald’s andTarget. You knowthat the vast majori-ty of the time you goto McDonald’s youwill get decent food(again, nothingfancy), reasonable prices, and a rela-tively clean environment. At Target,you get a good variety of decent prod-ucts at reasonable prices.

It’s something to think about for yourbusiness as well, and the promises thatyou keep. If you come through consis-tently on reasonable promises, yourcustomers will come to find you reli-able, and will keep coming back.Don’t tell your customer that you’llhave a piece of equipment back tothem in two days when you know itwill take at least three or four. Set theexpectations, and meet them.

FROM THE DESK OF THEPRESIDENT(Continued from page 2)

40 PSI SAFETY VALVES TOFIT TUTTNAUER STERILIZERS(Continued from front page)

Looking at our oldest customers, I amsure that this is one of the keys to theirsuccess, as well.

I have listed those customers that arestill with us today – those who pur-chased from us in our first year ofbusiness. Like Louisiana Lab Repair,who, besides everything else, hasmade it back after enduring HurricaneKatrina. Good people of integrity likeOrlan O’Brien of the company Bio-Sentry Engineering in WhitmoreLake, Michigan. Companies that have

grown to be big playerslike Patterson Dental,Physicians Sales andService, Benco Dental,and Burkhart Dental.And locals who helpedus get our start, field test-ed parts, and allowed usto spend time pickingtheir brains like the goodguys at Medi-Call in

Corona, California, and AngelusMedical in Gardena. And family busi-nesses like the Rice family and PlazaMedical in Denver and the Duewelfamily of Doctor’s Equipment Servicein Kansas City, who like RPI, havebeen fortunate enough to survive thepassage of the business to the nextgeneration.

Many thanks to all of you early cus-tomers, and of course, to the manywho came later and still keep coming.We appreciate your loyalty and trust inus, and we’ll keep doing our best tokeep our promises.

But that is exactlywhat a number ofour early customersdid – they took achance on us.

““

””

All rights reserved. No part of this newsletter may be reproduced orutilized in any form or by any other means without permission inwriting from the Publisher. Inquiries should be addressed to: RPI,Marketing Department, P.O. Box 5019, Chatsworth, California91313-5019. Additional copies of The Alternate Source® may beobtained by contacting RPI. Please feel free to Call: (800) 221-9723, Fax: (818) 882-7028, or E-Mail: moreinfo@rpiparts.com yourrequest. Parts mentioned in this newsletter are manufactured byReplacement Parts Industries, Inc. to fit the equipment noted. Allproduct names used in this document are trademarks or registeredtrademarks of their respective holders. RPI © 2007.

when a Safety Valve needs replace-ment, replace it with the same settingPSI valve – in other words, replace a37 PSI valve with a 37 PSI valve, anda 40 with a 40. The PSI or crackingpressure is actually etched onto thebody of the valve for your reference.

Any questions, please contact ourfriendly tech support guys at (800)221-9723 x135, email us at techsup-port@rpiparts.com, or visit our web-site at www.rpiparts.com and go to"Tech Help".

fought hard for the biomedical profes-sional. The publication today issmooth, well crafted and deals primar-ily with specialized equipment andclinical engineering issues. There isobviously no longer a need for “the bigfight”. We might ask ourselves, “Havewe come all the way?” Not yet. Butwe’ve certainly come a very long way.

AL’S VIEW – FROM THEOLD CURMUDGEON(Continued from page 6)