rpa - international quality summit

25
Taking Advantage and Implementing RPA Allan C. Tan CEO / President Member of : Group of Companies

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Page 1: RPA - International Quality Summit

Taking Advantage and Implementing RPA

Allan C. Tan

CEO / President

Member of :

Group of Companies

Page 2: RPA - International Quality Summit
Page 3: RPA - International Quality Summit

IQ of Machine Intelligence

55.5

47.3

33 32

24

Source: Business Insider

Page 4: RPA - International Quality Summit

What is RPA?

https://www.youtube.com/watch?v=xbPOCWS50-w

Page 5: RPA - International Quality Summit

Benefits of RPA

Page 6: RPA - International Quality Summit
Page 7: RPA - International Quality Summit

TOP RPA Targets

• Global Shared and Support Services

• Administrative functions (e.g. HR, Accounting)

• Business Processes Outsourcing

• Banking and Financial Services & Insurance (BFSI)

• Utilities

• Healthcare

• Travel & Hospitality

Page 8: RPA - International Quality Summit

Current RPA Tools

Page 9: RPA - International Quality Summit

Current State of RPA

• RPA is still at its infancy• Most companies are

exploring and learning• Only 19% of companies

have implemented RPA• Level 1 RPA has a lot of

ground to cover

Page 10: RPA - International Quality Summit

The Benefit Is Real

• Quintiles IMS saved at least P25M from automation

• ANZ is running more than 1,900 bots saving 40% of

their labor cost

• Dell EMC saved more than $2M annually within 2

months

• Walgreens, NASA, EY, Ford, and many other MNCs

are investing millions into RPA

Page 11: RPA - International Quality Summit

RPA is not only Cost Savings…

• RPA can perform tasks very fast… making

turnaround time much shorter.

• BlueCross needs to process 70K transactions in 14

days for compliance - only solution is RPA.

• Robots do not make mistakes. Thus, improves

quality and customer satisfaction.

• Helps in seasonal work… no need to hire/fire

people.

Page 12: RPA - International Quality Summit

Implementing RPA

Page 13: RPA - International Quality Summit

Start with a Pilot

1. Look for time consuming & tedious tasks.

2. Explain objectives and ask for support.

3. Pick task with significant cost savings and

department support.

4. Execute RPA and show proof of cost savings.

Page 14: RPA - International Quality Summit

Planning for RPA

1. Get support from management. Show

proof.

2. Prepare stakeholders and end-users.

3. Build advocates from end-users.

4. Involve IT and production team.

Page 15: RPA - International Quality Summit

Look for Use Cases

1. Look for quick wins.

2. Identify effort and cost savings.

3. Start with supportive departments /

managers.

Page 16: RPA - International Quality Summit

Monitor Results

1. Keep track of actual cost savings.

2. Keep track of productivity gains.

3. Establish a library of utilities / automation

scripts for reuse.

Page 17: RPA - International Quality Summit

Expand

1. Look for RPA ambassadors.

2. Expand to other departments.

3. Repeat the cycle.

4. Expansion will be a natural occurrence if

you are successful.

Page 18: RPA - International Quality Summit

Cost Considerations

1. Process Automation Consultant / Analyst

2. Automation Engineers / Programmers

3. RPA Lead / Point of Contact

4. Software License• Server License

• Agent License

Page 19: RPA - International Quality Summit

Practical Tips and Advise

• RPA is for best for enterprise. So, there needs a

strong governance and compliance to company

standards.

• Prepare the employees; • Paint the busy and stressful picture and how RPA can

help them.• Don’t talk about reduction, but reallocation and clear

tasks.

• Ensure process is clearly established before automation.

Page 20: RPA - International Quality Summit

Practical Tips and Advise

• If there is resistance, go where RPA is wanted. Others will follow later.

• Ensure cross-functional interaction (e.g. coordinate with SAP team as automation may be supported by SAP)

• Who will sponsor? VP or SVP of Global Shared Service, CEO or COO

• RPA is a tactical solution, not strategic. It will be replaced later.

Page 21: RPA - International Quality Summit

Practical Tips and Advise

• There are many stakeholders - IT, Security, Governance, Production. Talk to all of them to get their support.

• Need IT Support, also need to consider security on Infrastructure.

• Treat bots as employees, with access rights. • Clarify security access rights of the bots (e.g.

system accounts, user accounts, etc.)

Page 22: RPA - International Quality Summit

Practical Tips and Advise

• Implementation is not SDLC, but agile due to fast turn-around (days).

• Re: IP - workflow is owned by client. Bots is owned by vendor.

• Unassisted bot has clear cost savings.

Page 23: RPA - International Quality Summit

Overcoming Automation

• Automation will come regardless…• People should prepare, upskill and enjoy more

fulfilling work.• Automation is an assistant to improve

productivity of people, not replace people.• We should be leading the automation revolution,

or we will be obsolete.

Page 24: RPA - International Quality Summit

RPA Philippines

• Join RPA Philippines in Facebook and help build the community.

Page 25: RPA - International Quality Summit

Thank you!

allanctan

Email: [email protected]

ph.linkedin.com/in/allanctan/

Member of :

Group of Companies