WRITTEN BY JOHN HARVEY

FLAVOURSOME FOOD AND MOUTH-WATERING MEALS

Although delicious cuisine is incredibly important for RoyalMnandi, client requirements remain a priority, while any success is thanks to a passionate, enthusiastic and fully trained workforce.

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As a company that recognises the importance of eating

healthily, enjoying mealtimes, feeling satisfied and

receiving great value for money, we were keen to uncover

the driving forces at RoyalMnandi.

About RoyalMnandiFor more than twenty years, RoyalMnandi has been one of South

Africa’s most prominent outsourced catering companies. Since its

inception in 1990, the company previously known as Royal Food

Services and then RoyalSechaba has been on a journey of continued

growth and prosperity.

Following successful partnerships and acquisitions as well as a

takeover from the listed Mvelaphanda Group - a financial service,

healthcare, mining and real estate conglomerate - the company

achieved two major milestones.

When Mvelaserve, the holding company for RoyalMnandi,

unbundled from the Mvelaphanda Group, the company listed on the

Johannesburg Stock Exchange in November 2010. The following year,

South Africa’s fifth largest outsourcing catering company underwent

a rebrand.

Beefy Meats Food Services Proud supplier to the Royal Mnandi group since 2007

Tel (+ 27 11) 316 3233Fax (+27 11) 316 4880

ROYAL MNANDI

Virginia Woolf’s infamous “one cannot think well, love well, sleep well, if one has not dined well,” quote is as true now as it ever has been. Whether you are studying at school, working hard in the office or socialising with friends, food plays a big role in everyday life

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Unit 3, Riverside Industrial Park,Koevoet Street, Kya Sand,

PO Box 511, Fourways, 2055

Using the Zulu word Mnandi, which means delicious, the company

adopted a fresh and innovative approach to business with the service

philosophy “Made from the Heart” an important strategic vision.

When it comes to the company’s unique selling point, business

development and marketing executive Glenn McGinn believes that

the current mature market requires RoyalMnandi to offer more than

just one distinctive characteristic.

“The key ingredient for RoyalMnandi is providing memorable

experiences and as a company we provide over a million meals per

month, which equates simply to the same number of opportunities to

deliver a great experience,” he says.

Employee empowermentOn the subject of people, Glenn told us that client requirements is

the company’s priority and through careful planning and discussions,

RoyalMnandi is able to deliver what will work best for the customer.

This is made possible through a dedicated, energetic and dependable

workforce.

As Glenn explains: “They are people you will like. People you can

trust, people, who are courteous and friendly. People who you can rely

on, people who always go the extra mile, people who are passionate

“The Training Academy provides all our training requirements

and yearly boasts over a 100 per cent attendance rate. The key to

our success is we tailor make each programme to the ever changing

business environment. We do not believe that one size fits all.”

Although the company boasts cutting-edge technology that

improves systems and streamlines processes, the absence of a well

trained and motivated workforce would be hugely detrimental to

everyday operations.

“Without our RoyalMnandi people, we could not create the great

experiences that we have built up a track record of delivery,” adds

Glenn. “Our people are RoyalMnandi.”

Current developmentsWhen we asked Glenn about the highly competitive and

unregulated catering industry, he said that providers continue to seek

out different avenues, which balance good service with a reasonable

return. “The barrier to entry is very low, and this continues to put

great pressure on the sustainability of providing a safe professional

service,” he reveals.

The last 10 years have seen

clients require a more retail

aligned commercial approach

to catering, which calls upon

providers to develop innovative

outsourced solutions. “The high

street environment is now being

used as an industry benchmark,”

notes Greg.

Therefore, RoyalMnandi

continues to invest heavily in

research and development

to meet evolving customer

demands, particularly current

trends towards healthy eating.

“We believe we will continue

to have a meaningful impact on

people’s lives and well being,”

says Glenn.

“We are launching a number

ROYAL MNANDI

and enthusiastic about what they

do, People who are experts in

their field. Great people – they

are RoyalMnandi people!”

In addition to the employee

growth opportunities available

at the company, any new member

of staff will receive expert

instruction and teaching through

what Glenn describes as “one of

the jewels in the RoyalMnandi

crown.”

“The most up-to-date

training is provided through our

very own Training Academy,” he

asserts. “Every member of the

RoyalMnandi team is assessed

and a career development

programme crafted specifically

for them.”

Endeavour Magazine | 39

of very exciting products for our Education, Healthcare, Commercial

and Mining business sectors, which will again lift the bar in terms of

providing a personalised service.”

Commitment to school mealsIn recent years, RoyalMnandi has actively reached out to students

and academic staff to discover what is required in lunch halls and

cafeterias across South Africa.

“Incorporating the multifaceted requirements of modern

education, from ensuring menus are well balanced and deliver all the

right nutrients to stimulate great academic achievement, to keeping

the energy requirements in check to ensure all students perform at

their peak, is all in a day’s work,” notes Glenn.

Along with providing an extensive choice of meals that are great

value for money, Glenn also believes that children should enjoy their

time at the table. “Even in schools, there is an expectation that the

dining environment be comfortable and exciting,” he adds.

“This has led to a fundamental change in our offering over the

years. Creating those moments of magic and sustaining them are

what makes the difference.”

However, delivering mouth-watering meals to schools and

education institutions is only part of the process, as RoyalMnandi is

also concerned with delivering an on going and dedicated after-sales

service. “Regular feedback forms the heartbeat of our day-to-day

operations,” reveals Glenn.

“Each operation has a unique platform which encompasses all our

guests. Within 24 hours any negative feedback is escalated to our on-

site team for immediate attention.”

Achievements and aspirations“Our reputation for providing superb solutions for any requirement

speaks for itself,” boasts Glenn. “Ask any of our customers, they are

our champions.

“And we don’t just believe in excellence, we practice it!”

In the next five years, Glenn believes that RoyalMnandi’s ability to

convert from a traditional contract catering offering to a ‘fun, exciting

and innovative food experience’ will be vital for future success.

“We are spending great amounts of people resources and time

to develop the required products and change management process

needed to make the future a reality that is exciting and sustainable,”

he signs off.

They are people you will like. People you can trust, people, who are courteous and friendly. People who you can rely on, people who always go the extra mile, people who are passionate and enthusiastic about what they do, People who are experts in their field. Great people – they are RoyalMnandi people!”

3, 8th Street, New Doornfontein, 2091Tel: (011) 402 5701 | Fax: (011) 402 5702

Email: jcbakeries@telkomsa.net

ROYAL MNANDI

0027 12 001 7160

WWW.ROYALMNANDI.CO.ZA

FLAVOURSOME FOOD AND MOUTH-WATERING MEALS

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