City of Rosenberg Customer Service Department 2110 Fourth Street PO Box 631 Rosenberg, Texas 77471 customerservice@rosenbergtx.gov(832)595-3400 Phone (832)595-3402 Fax

Policies and Procedures - Residential

Requirements for Residential New Service: 1. A completed application.2. One (1) form of identification must be a valid Texas driver's license or a photo ID card issued by the Texas DPS. Two (2)

forms of ID will be required if applicant(s) cannot provide an ID issued by Texas DPS.3. Deposit as set by City Ordinance.

The initial deposit for a owner or renter is $150.00. If the owner or renter is a senior who is 65 years or older, the initialdeposit is $80.00.

4. New service activation will be processed the next City business day. A service initiation fee of $20.00 will be charged forsame day service requests. All information must be provided prior to service activation.

The city will not initiate service if the meter indicates that water is running. An additional service fee of $15.00 will be charged for each subsequent trip to initiate service.

Billing and Collection Procedures: 1. The utility bill includes charges for water, sewer, and garbage.2. The water meter is read and the utility account is billed once a month. The timing of your bill will be determined by the

service location - either Cycle 1 or Cycle 2:

Cycle 1 - Mailing Date - 30th of each month - Payment due date - 15th of following month - If weekend or holiday next business day. Cycle 2 - Mailing Date - 15th of each month - Payment due date - 1st of following month - If weekend or holiday next business day.

Solid Waste Collection Guidelines: 1. Automated service of the solid waste roll-out cart (blue lid) takes place once weekly on Wednesday. Solid waste includes

trash and rubbish generated from the residence. Cart should be placed at the edge of the street by 7:00 a.m. on the serviceday, facing the street (wheels and handle facing the residence), with 3 feet of space between the carts and other objectssuch as mailbox, fence, or vehicles.

2. Automated service of the recycling roll-out cart (green lid) takes place once weekly on Wednesday. Recyclable itemscollected include newsprint, magazines, plastic bottles, (PE and HDPE), glass containers, aluminum cans, metal (tin) cans,and cardboard broken down and flattened for collection. All acceptable recyclables can be combined in the cart withoutbagging or separating the items. Residents are encouraged to take hazardous waste, tires, Tv's, and recyclable electronicsto the Fort Bend County Recycling Center located in Rosenberg at 1200 Blume Rd.

3. The collection of "green waste" occurs each Monday. Green waste is yard waste that includes grass clippings, leaves, treetrimmings, branches, and other items derived from plants, bagged, or containerized, weighing less than fifty (50) pounds. Tree and brush limbs shall be no larger than three (3) inches in diameter and cut into four (4) foot lengths. Grass clippings and leaves may be placed at the curb in the resident's personal container or in bags; branches and limbs meeting the size limitations should be bundled and placed in at the curb, maximum 8 bundles. The green waste will be diverted from the landfill with the intent to recycle; contaminated green waste will not be considered for recycling.

4. Heavy items are collected each Tuesday. Bulky items include stoves, hot water tanks, washing machines, other householdappliances, furniture, and other waste materials excluding refrigerators, construction debris, hazardous waste, or stablematter.

Please note: (City of Rosenberg Code of Ordinances Article II, Sec. 23-26). "The collection and disposal of solid waste within the corporate limits of the City by any person or business entity other than a business entity which has been approved by the City Council to collect and dispose of solid waste and with whom a contract has been duly executed is prohibited". At this time Republic Services is contracted with the City for the collection and disposal of solid waste. Republic Services can be contacted at (713)-726-7300.

Delinquency Processing: 1. Non-receipt of the bill or delinquent notice does not release or diminish the customer's obligation to make payment for service rendered. 2. A 10% penalty is assessed if payment is not received by the payment due date.3. A delinquent notice is mailed if payment is not received by the payment due date.4. If payment is not received within 10 days from the payment due date, service will be disconnected.5. If service to a meter which has been disconnected for nonpayment is restored without approval the meter will be locked or

pulled.

Fees Required Reinstating Service After Disconnection: Unlocked Meter Payment of past due bill - $25.00 Reconnect fee - $50.00 Deposit (not to exceed $250 total)

Locked/Pulled Meter Payment of total balance due on account - $100 Reconnect fee - $100.00 Deposit (not to exceed $250 total)

Note: Homeowners who have not been disconnected for non-payment in the previous 12 months will not be required to pay the $50 deposit. To restore service on disconnect day payment must be received by 4:30 pm. An additional charge of $25.00 for overtime will be charged for re-connection after 4:30 pm.

Methods of Payment: 1. In person - At City Hall - 2110 4th St2. By Mail - Allow 7-10 days for delivery by the due date - PO Box 6313. Drop Box - located under the drive thru canopy at City Hall. Any payment dropped on the due date is accepted as payment

on the due date. No Cash Please! Please note, the drop box is not available on designated service termination days.4. ACH - Bank Draft - The payment is drafted from your account on the due date.5. Telephone - Credit card payments only. (Visa or Master Card only)6. Online - Payments can be made at the City web site. http://www.rosenbergtx.gov

Additional Services Provided: 1. A senior citizen discount on the utility bill is available to person 65 years or older.2. To verify accuracy of the bill a customer may request to have the meter reread. If it's determined that the reading is

incorrect the bill will be corrected. If it's determined that the reading is correct a fee of $15.00 will be charged to the utilityaccount.

3. To verify accuracy of the bill a residential customer may request to have the meter tested for a fee of $25.00.4. A payment extension on your bill will be considered if the request is made before the service termination date and there is a

verifiable hardship due to illness, disability, unemployment, or similar situation. Request must be made at City Hall.5. A customer who deems his account to have had an extraordinary increase may appeal to the Customer Service Department

for a credit adjustment. To qualify for the credit adjustment, the consumption must be 150% or more of the normalconsumption, documented proof of a repaired leak must be provided, and 12 months of historic consumption must beavailable.

Other Helpful Information Location - Rosenberg City Hall, 2110 Fourth Street, Rosenberg, Texas 77471 Mailing Address - PO Box 631, Rosenberg, Texas 77471 Phone Number - 832-595-3400 Fax Number - 832-595-3402 Water or Sewer Emergencies After Hours - 832-595-3700 Email - customerservice@rosenbergtx.gov Web Page - http://www.rosenbergtx.gov Business Hours - 7:30 am to 5:30 pm Monday through Thursday - 8 am to 5 pm on Friday Republic Services - 713-726-7300

Holidays Observed by the City: New Year's Day, Good Friday, Memorial Day, Fourth of July, Labor Day, Fort Bend County Fair Day (September), Thanksgiving Day and the following Friday, Christmas Eve, and Christmas Day.

City of Rosenberg Customer Service Department 2110 Fourth Street PO Box 631 Rosenberg, Texas 77471 (832)595-3400 Phone (832)595-3402 Fax

Residential Application for Utility Service

Note: Utility services to this address will not be furnished if you owe a delinquent bill at a previous or present address, or if all the required paperwork and information are not provided. Only the applicants will be allowed to make changes or inquire on this account.

Service Start Date ____________________ Renting _____ or Owner _____

Service Address _______________________________________________________________________________________

Mail Bill to ____________________________________________________________________________________________

Applicant's Name ______________________________________________________________________________________

Social Security # _________________________ Driver's License # _____________________________________________ (Copies of 2 forms of ID required)

Home Phone # ____________________ Cell Phone # ____________________ Work Phone # ______________________

Employer ____________________________________ E-mail __________________________________________________

Date of Birth ____________________ Age _____ Note: If applicant is 65 years of age or older, verification of age will be required to be exempt from the penalty and received discount. ..........................................................................................................................................................................................................

Co-Applicants Name ___________________________________________________________________________________

Social Security # _________________________ Driver;s License # _____________________________________________ (Copies of 2 forms of ID required)

E-mail ________________________________________

Employer ________________________________________ Cell/Work Phone # ___________________________________ ..........................................................................................................................................................................................................

Do you or co-applicant presently have a utility service account with the City? Yes _____ No _____

If yes, at what address? ___________________________________________________________________________________________ ..........................................................................................................................................................................................................

Landlord's Name _________________________________________________________ Phone # _______________________________

Landlord's Address _______________________________________________________________________________________________

Landlord's E-mail _________________________________________

Contact information provided to the City will be used to notify residents in case of an emergency or public safety concern. You may view your emergency alert system preferences online at www.rosenbergtx.gov/emergency by registering for Blackboard Connect.

Certification: I hereby declare and affirm to the best of my knowledge and belief, all statements and answers as stated herein are full, complete, and true. I, the undersigned, fully understand that I am responsible to pay for utility service or other charges which may become due to the City of Rosenberg at this address. All persons who sign this application shall be jointly and severally liable for any water, sewer, and garbage service charges incurred at this service address.

Applicant's Signature _____________________________________ Date _________________________________________________

Co-Applicant's Signature ___________________________________ Date __________________________________________________

Confidentiality Notice

The State of Texas legislature has passed HB 859 relating to the confidentiality of certain information of the customers of a government-operated utility. Personal information includes the following: name, address, phone number, social security number, etc. The new law provides that a government-operated utility (the City) may not disclose personal information contained in a customer's utility account records if the customer requests that the City keep the information confidential. The customer may request confidentiality by delivering to the City a written request to keep their personal information contained in the utility account confidential. Otherwise, a customer's personal information will NOT be considered confidential.

However, even though the customer may request their personal information remain confidential, the statute does NOT prohibit a government-operated utility from disclosing personal information in a customer's account records to:

1. an official or employee of the state or a political subdivision of the state, or the federal government acting in an official capacity;2. an employee of a utility acting in connection with the employee's duties;3. a consumer reporting agency;4. a contractor or sub-contractor approved by and providing services to the utility or to the state, a political subdivision of the state, thefederal government, or an agency of the state or federal government. 5. a person for whom the customer has contractually waived confidentiality for personal information; or6. another entity that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service for compensation.

As a utility customer of the City of Rosenberg, you have a right to request confidentiality of personal information contained in your utility account - such as name, address, and telephone number. If you do not specify your intent to keep your personal information confidential, this information will be subject to the open records provisions. Please indicate your preference by marking an "X" in the appropriate box below.

_____ I want my personal information on this utility account to be confidential, unless specifically exempted by state statute.

_____ I do not want my personal information on this utility account to be confidential, thus causing this information to be subject to the open records provisions.

___________________________________ _________________________________ ______________________ (Print Applicant & Co-Applicant's Name) (Applicant & Co-Applicant's Signature) (Date) .........................................................................................................................................................................................

City of Rosenberg, Texas Authorization Agreement for Automated Payments

I (we) authorize the City of Rosenberg, Texas (the City) to initiate debit entries to my (our) _____ Checking _____ Savings account (select one) indicated below and the depository named below, hereinafter called Depository, to debit same to such account.

Please Print - Please attach a voided check to this page

Depository Name ______________________________________________________________________________________

Branch ______________________________________________________________________________________________

City _______________________________________ State __________________ Zip Code ______________________

Transit/ABA Number ________________________________ Account Number ___________________________________

_____________________________ ______________ ____________________________________ ______________ (Applicant's Signature) (Date) (Co-Applicant's Signature (Date

_____ I do not wish to participate at this time.

_____________________________ ______________ ____________________________________ ______________ (Applicant's Signature) (Date) (Co-Applicant's Signature (Date

City of Rosenberg - Service Agreement

I. Purpose: The City of Rosenberg is responsible for protecting the drinking water supply from contamination or pollution which could result from improper private water distribution system construction or configuration. The purpose of this service agreement is to notify each customer of the restrictions to ensure the public health and welfare. Each customer must sign this agreement before the City of Rosenberg will begin service. In addition, when service to an existing connection has been suspended or terminated, the water system will not re-establish service unless it has a signed copy of this agreement.

II. Restrictions: The following unacceptable practices are prohibited by Sate regulations.

A. No direct connection between the public drinking water supply and a potential source of contamination is permitted. Potential sources of contamination shall be isolated from the public water system by an air-gap or an appropriate backflow prevention device.

B. No cross-connection between the public drinking water supply and a private water system is permitted. These potential threats to the public drinking water supply shall be eliminated at the service connection by the installation of an air-gap or a reduced pressure-zone backflow prevention device.

C. No connection which allows water to be returned to the public drinking water supply is permitted.

D. No pipe or pipe fitting which contains more that 0.25% lead may be used for the installation or repair of plumbing at any connection which provides water for human use.

E. No solder or flux which contains more than 0.2% lead can be used for the installation or repair of plumbing at any connection which provided water for human use.

III. Service Agreement: The following are the terms of the service agreement between the City of Rosenberg

(the Water System) and _____________________________________________________________________ (the Customer) (Applicant & Co-Applicant's Printed Name)

A. The Water System will maintain a copy of this agreement as long as the Customer and/or the premises is connected to the Water System.

B. The Customer shall allow his property to be inspected for possible cross-connections and other potential contamination hazards. These inspections shall be conducted by the Water System or its designated agent prior to initiating new water service; when there is reason to believe that cross-connections or other potential contamination hazards exist; or after any major changes to the private water distribution facilities. The inspections shall be conducted during the Water System's normal business hours.

C. The Water System shall notify the Customer in writing of any cross-connection or other potential contamination hazard which has been identified during the initial inspection or the periodic re-inspection.

D. The Customer shall immediately remove or adequately isolate any potential cross-connections or other potential contamination hazards on his premises.

E. The Customer shall, at his expense, properly install, test, and maintain any backflow prevention device required by the Water System. Copies of all testing and maintenance records shall be provided to the Water System.

IV. Enforcement: If the customer fails to comply with the terms of the Service Agreement, the Water System shall, at itsoption, either terminate service or properly install, test, and maintain an appropriate backflow prevention device at theservice connection. Any expenses associated with the enforcement of this agreement shall be billed to the Customer.

Applicant's Signature _________________________________________________ Date __________________________

Co- Applicant's Signature ______________________________________________ Date __________________________

City of Rosenberg Customer Service Department 2110 Fourth Street PO Box 631 Rosenberg, Texas 77471 (832)595-3400 Phone (832)595-3402 Fax

New Residential Garbage/Recycle

Date ____________________

Effective Date: ______________________________

Customer Name: ______________________________________________________________________________

Service Address: ______________________________________________________________________________

Phone Number: Home _________________________ Cell/Work ______________________________________

Do you currently have a garbage cart: _____ Yes _____ No

Do you currently have a recycle cart: _____ Yes _____ No

Request for garbage cart: ______ Yes _____ No _____ 95 Gallon _____ 65 Gallon

Request for recycle cart: ______ Yes _____ No _____ 95 Gallon _____ 65 Gallon

Customer's Signature ___________________________________

For office use only

Cycle _____ Route _____

Date e-mailed to Republic Service: __________

Note: Carts will be delivered within 5 business days from date requested. Cart requests submitted after 1:00 pm will not be submitted until the next business day.

Code of Ordinances, Sec. 23-31 (b) - Customers may not place carts in the street right-of-way for collection earlier than 12:00 p.m. (noon) the day before the day of collection and no later than 7:00 a.m. of the day of collection. Emptied carts must be removed from the street right-of-way no later than 8:00 a.m. on the morning following the day of collection.

City of Rosenberg Customer Service Department 2110 Fourth Street PO Box 631 Rosenberg, Texas 77471 (832)595-3400 Phone (832)595-3402 Fax customerservice @rosenbergtx.gov E-Mail

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Your signature below signifies that you are allowing the City of Rosenberg to enter your information into the Emergency Alert System. Your information is safe, secure and never shared. This service is free.

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