rory sutherland (ogilvy group) @ mpjc2014

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@rorysutherland @rorysutherland

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De presentatie die Rory Sutherland van Ogilvy Group op het Mediapark Jaarcongres 2014 over perceptie. Meer info: www.mpjc.nl

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Page 1: Rory Sutherland (Ogilvy Group) @ MPJC2014

@rorysutherland

@rorysutherland

Page 2: Rory Sutherland (Ogilvy Group) @ MPJC2014

“There is no sensible distinction to be made in a restaurant between the value created by the man who cooks the food and the value created by the man who sweeps the floor.”

Ludwig von Mises.

Page 3: Rory Sutherland (Ogilvy Group) @ MPJC2014

“I made up my mind . . . that I would never try to reform man—that’s much too difficult. What I would do was to try to modify the environment in such a way as to get man moving in preferred directions.“

Buckminster Fuller.

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How it should work.

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How economists* pretend it works

* Business executives and civil servants are more guilty than economists in this respect

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Technology Psychology

Economics

The sweet spot

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“Thus, the conventional view that natural selection favors nervous systems which produce ever more accurate images of the world must be a very naive view of mental evolution”

(Trivers 1976/2006)

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David Rock's SCARF model

•  Status •  Certainty •  Autonomy •  Relatedness •  Fairness

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