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TRANSCRIPT
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Root Cause Analysis General Tools
Madeleine Vaudo, Kevin Chen, Tom Salvon and Ritchie Wilson
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Mind Maps
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What are they?
● Diagram that visually outlines information● Created around a single word or text● Associate ideas, words and concepts● Major categories are connected to the
central node● Lesser categories are sub-branches of
larger branched● Can be hand drawn or made on the
computer
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When should they be used?
● Useful in almost any situation!● Problem Solving● Brainstorming● Relationship Representation● Can help you better understand some
alternative whys when conducting a 5 why analysis
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Template
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Examples
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Force Field Analysis
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What are they?
● Developed by Kurt Lewin in the 1940s● Diagram representing opposing forces
that act on an event● Improves understanding and strategizing
about the forces involved● Decision affected by driving forces and
restraining forces● Helps develop strategies to overcome
obstacles
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When should they be used?
● When implementing a change that involves or affects people
● To understand and identify factors effecting any decision
● Helps build consensus on results found in the fishbone diagram (Ishikawa)
● Leads to team discussion
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When should they not be used?
● Effective when used prior to making a decision
● Ineffective when used to analyze why a decision was made after a change has occurred
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Template
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Examples
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Fault Trees
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What are they?
● Boolean Logic Tree● Analyzes one effect● Sequence of causes
○ Each cause is an independent event○ Each cause has a known probability
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Example
A. Too many callsB. Tech failureC. Process confusingD. Process redundantE. Unlikable SalespersonF. Billing issuesG. Out of StockH. Have not reordered
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Dissatisfied customer =
P(A) = 0.2, P(B) = 0.1P(C) = 0.1, P(D) = 0.3, P(E) = 0.8P(F) = 0.1, P(G) = 0.2, P(H) = 0.6
P(E) is high, but not a root causeP(A) is low, but is a root cause
Example
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When should they be used?
● Traditionally for hardware failures● Any complex system with events of
known probabilitiesWhen shouldn't they be used?● Risks are difficult to measure● Relationships between events are unclear
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Scatter Plots
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What Are They?
● Quantitative analysis● Focused on data representation between
dependent and independent variables● 2 or 3 Dimensional graphs● Points plotted based on relationship
between two given variables● "Best fit" line drawn through data to
demonstrate trend in results
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When are Scatter Plots Useful?
● Useful for gathering data on a variable outside the experimenter's control.
● Used for isolating and determining correlation patterns between variables.
● Used to determine a certain "confidence level" that unplotted data will follow trend shown by the best fit line.
When are Scatter Plots Not Useful?
● Scatter plots are not useful for very large or small sets of data
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Example (2D)
Temperature vs. Ice Cream Sales
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Example (3D)Gas Mileage and Acceleration Time (0-60mph) vs. Power
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Sourceshttps://en.wikipedia.org/wiki/Mind_maphttp://leanman.hubpages.com/hub/5-Whys-root-cause-analysis
https://en.wikipedia.org/wiki/Fault_tree_analysishttp://www.fault-tree.net/papers/ericson-fta-history.pdf
http://en.wikipedia.org/wiki/Scatter_plothttp://www.mathsisfun.com/data/scatter-xy-plots.htmlhttp://www.originlab.com/index.aspx?go=Products/Origin/Graphing/3D
http://www.mindtools.com/pages/article/newTED_06.htmhttp://en.wikipedia.org/wiki/Force_field_analysis
Wysocki, Robert K. Effective Project Management: Traditional, Agile, Extreme. Indianapolis, IN: Wiley Pub., 2012. Print.