7/24/2019 Rooms Division and Management

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FINAL EXAMINATION IN ROOMS DIVISION AND MANAGEMENT (80 points)

Answer the following questions with a minimum of 5 SENTENCES

1. What is the scope of the ROOMS DIVISION DEPARTMENT of a hotel?What is their function in the hotel operations?

. !i"e the #a$or %epart#ents that is un%er the Roo#s Di"ision Depart#ent an% &i"e their

function in the 'otel Operations.

(. Asi%e fro# the Ma$or Su)*%epart#ents+ &i"e at least , other Su)*%epart#ents that is

in"ol"e% in the function of Roo#s Di"ision. State Wh-..

What are the a%"anta&es an% %isa%"anta&es of -iel% #ana&e#ent?,. E/plain the i#portance of acci%ent an% loss pre"ention.

What securit- #easures are ta0en to protect &uests an% their propert-?6. If -ou are a Roo#s Di"ision Mana&er+ ho ill -ou #ana&e a situation of OVER2OO3IN!?

(Example: 2 guests arrive in the same date and time, reserved for the same room)4. !i"e at least , a-s on ho to )e PRO5ESSIONA6 at Wor0.

(You can give pointers/lessons from the Seminar last ct.!)7. 6earnin& fro# the Se#inar topic on PERSONA6IT8 DEVE6OPMENT+ hat %o -ou thin0 -ou

shoul% i#pro"e in -our personalit- to )e a co#petiti"e 'OTE6IER in the future?

FINAL EXAMINATION IN ROOMS DIVISION AND MANAGEMENT (80 points)

Answer the following questions with a minimum of 5 SENTENCES

9. What is the scope of the ROOMS DIVISION DEPARTMENT of a hotel?What is their function in the hotel operations?

1:.!i"e the #a$or %epart#ents that is un%er the Roo#s Di"ision Depart#ent an% &i"e their

function in the 'otel Operations.11. Asi%e fro# the Ma$or Su)*%epart#ents+ &i"e at least , other Su)*%epart#ents that is

in"ol"e% in the function of Roo#s Di"ision. State Wh-.1.

What are the a%"anta&es an% %isa%"anta&es of -iel% #ana&e#ent?1(.E/plain the i#portance of acci%ent an% loss pre"ention.

What securit- #easures are ta0en to protect &uests an% their propert-?"#. If -ou are a Roo#s Di"ision Mana&er+ ho ill -ou #ana&e a situation of OVER2OO3IN!?

(Example: 2 guests arrive in the same date and time, reserved for the same room)1,.!i"e at least , a-s on ho to )e PRO5ESSIONA6 at Wor0.

(You can give pointers/lessons from the Seminar last ct.!)1;.6earnin& fro# the Se#inar topic on PERSONA6IT8 DEVE6OPMENT+ hat %o -ou thin0 -ou

shoul% i#pro"e in -our personalit- to )e a co#petiti"e 'OTE6IER in the future?