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Galileo Training Services Room Master Trainee Manual

2 / 1042-V1 Galileo RoomMaster

Disclaimer This guide should be used for guidance purposes only and should not be relied upon as taxation or legal advice, nor used in substitution for obtaining your own taxation or legal advice.

No reliance may be placed on the information contained in this document. Galileo disclaims all representations made in this guide, including but not limited to representations as to the quality and accuracy of the information contained in this document. This guide is subject to change without notice.

Neither the whole nor any part of this document shall be disclosed to any party in any form without the written consent of Galileo International.

Trademarks Galileo International may have patents or pending patent applications, trademarks copyrights, or other intellectual property rights covering subject matter in this document. The furnishing of this document does not give you any license to these patents, trademarks, copyrights, or other intellectual property rights except as expressly provided in any written license agreement from Galileo International.

All other companies and product names are trademarks or registered trademarks of their respective holders.

Copyright © 2007 Galileo International. All rights reserved.

All Travelport logos and marks as well as all other proprietary materials depicted herein are the property of Travelport and/or its subsidiaries. © Copyright 1999-2007. All rights reserved.

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or non-disclosure agreement. The software may be used or copied only in accordance with the terms of those agreements.

No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Galileo International. In Australia and New Zealand Galileo by Travelport operate as Galileo Southern Cross.

Authoring This document was authored by Galileo Training Services, Sydney, Australia

This version was completed October 2007

1042-V1 Trainee Guide (October 2007) / 3

Welcome!

We are pleased to have you with us.

The aim of this course is to instruct you in the use of Galileo RoomMaster® which provides an easy method of making hotel/motel reservations through your Galileo CRS.

We trust that you will enjoy this Galileo training course.

Objectives

After completing this course you should have an understanding of how to:-

• Display city hotel lists,

• Find city reference points,

• Find detailed information about individual hotels,

• Display hotel availability.

• Obtain rack, corporate, special, weekend and pre-negotiated rates.

• Sell a hotel room

And be able to do all of these WITHOUT having to......

• Leave your chair

• Pick up a telephone

• Use a hotel directory guide

• Send a fax


Table of Contents WELCOME! ...........................................................................................................3

GETTING STARTED ...............................................................................................6

Introduction .....................................................................................................6

Common Questions .........................................................................................7

Command Summary........................................................................................8

Useful Information ..........................................................................................9

Confirmation Process ....................................................................................10

Hotel Index (HOI) .........................................................................................11

Reference Points (HOR)................................................................................14

Hotel Description (HOD) ..............................................................................16

HOTEL AVAILABILITY ........................................................................................19

Basic Availability (HOA)..............................................................................19

Complete Availability (HOC) .......................................................................25

Rate & Room Information.............................................................................28

SELLING..............................................................................................................29

Procedure.......................................................................................................29

Confirmation Numbers..................................................................................31

Optional Sell Information..............................................................................32

GENERAL REFERENCE ........................................................................................36

Cancelling Hotel Segments ...........................................................................36

Pre-Registration of Rooms ............................................................................37

Multi-Level Rates..........................................................................................38

Availability Update (HOU)...........................................................................40

Hotel Modification (HOM) ...........................................................................41

Queuing .........................................................................................................43

Itinerary Production ......................................................................................45

INDEX .................................................................................................................46


Notes


Getting Started

Introduction RoomMaster® is the Galileo accommodation reservation system which provides Galileo agents with availability and descriptive information on over 225 hotel chains representing some 45,000 hotel properties world wide.

All information is updated by the Hotel Chains themselves ensuring the displays are accurate and up to date.

RoomMaster is the simplest and fastest way to process a hotel reservation. Using minimal keystrokes, you can locate the hotel(s) that best meets your client’s requirements and in most cases advise immediate confirmation.

Getting Started


Common Questions The most commonly asked questions about RoomMaster are;

1. What is the difference between Inside Link and Inside Availability?

(Refer Page 1Ø)

2. How do you display availability for packages and specials?

HOA................../C-PKG+SPL

3. How do you look up Reference points?

HOR(name)

4. How do you display availabilities from a HOI and HOR display?

HOA(line number)

5. How do you display which chain accepts particular optional fields?

HODUI/OPTI

6. How long should you wait before queuing a booking to the SERVICE CENTRE?

24 HOURS

MY OBJECTIVE FOR THIS COURSE

.................................................................................................................

RoomMaster®


Command Summary The following list illustrates the major functions available in the RoomMaster system. During this course we will be looking at each of these functions in detail.

HOI Hotel Index

Displays a list of properties for a specific city, airport or reference point.

HOR Reference Point

Displays list of reference points.

HOD Hotel Description

Displays detailed property information

HOA Standard Availability

Displays available hotels with rate categories for a specific city, airport or reference point.

HOC Complete Availability

Displays all available room rates for a specific property

HOV Rate Rules

Displays rules and information for specific room rates.

HOU Hotel Update

Updates previous availability or index request

HOM Hotel Modification

Modifies or deletes fields in a booked hotel segment

HOA*R/BHD Currency Conversion

Converts the display to another currency - eg. Bahraini Dinar.

Getting Started


Useful Information

General Information (GIS) The G.I.S. pages for RoomMaster provide a range of useful information including details of the various codes used in the system.

GC*11 Displays an index of RoomMaster general information.

Encode/Decode All hotel chains that participate in RoomMaster have a two letter chain code.

GC*11/HTL/HILTON Encode Hilton

GC*11/HTL/UI Decode UI

Help H/HOTEL Index of online help for RoomMaster

RoomMaster®


Confirmation Process There are four communication processes used by a Vendor to confirm your hotel reservation.

Inside Availability

Inside availability is the most advanced form of communication in CRS. Booking and availability requests access the Vendors own host system providing "REAL TIME" confirmation and displays. A confirmation number is attached to the hotel segment "PRIOR" to End Transaction.

Inside Links

Messages are routed by a "DIRECT LINK" between Galileo and the Vendor system. A confirmation number is added to the hotel segment "PRIOR" to End Transaction.

Teletype

Messages are routed to the Vendor by "AUTOMATIC TELETYPE" confirmation numbers are added and returned by the Vendor system automatically "AFTER" End Transaction.

Line Drop

Notification messages are routed "AUTOMATICALLY" to the vendor. Confirmation numbers are added and returned manually "AFTER" end transaction. The confirmation process usually takes a few hours, however, on occasions it may take up to 24 hours.

Important Note A room should never be confirmed to the client until a confirmation number is displayed in the hotel segment.

Getting Started


Hotel Index (HOI) For help enter: H/HOI

The RoomMaster hotel index provides access to a complete list of hotels for a nominated city airport or reference point regardless of availability.

Properties will be displayed in groups (“buckets”) according to their distance from the requested point. Within each group some properties may be displayed in random order on each subsequent HOI entry.

HOIHNL Request for index of hotels associated with Honolulu Airport (IATA 3 character airport code used). This basic input will assume today’s date and 1 nights stay.

HOIHONOLULU Request for index of hotels associated with Honolulu city (full city name used).

Screen Description

1. Repeat of input with default 50km/30mile range.

2. Reference point and column headings.

3. Line number

4. Vendor code followed by property name

5. Paging command HOI*PD – Page down

HOI*PU – Page up

RoomMaster®


6. HOC – Display complete availability for line number input.

7. Rate amount

This rate is the lowest Rack (RAC) or Weekend rate. (use this figure as a rough guide only).

8. Location code

C City

A Airport

R Resort

S Suburban

D Downtown

9. Property address

10. Distance/direction of property from reference point

12E 12 km East of reference point

1NW 1 km North West of reference point

Hints

• Distance/direction indicators will be taken from the airport unless a reference point is nominated.

• Distance defaults to kilometres. To convert the index display to miles, simply enter HOU/D-M. Watch the ‘KM’ heading change to ‘MI’ before your eyes.

• To redisplay the last accessed index enter HOI*R.

No code?...............................................No problem!

When using the full city name and there is more than one place of the same name a similar name list will be displayed. A selection can then be made from the list by using the displayed prompt and adding the line number required.

Try out these examples: HOIWANGARATTA

HOIHARRODS

HOIDISNEYLAND

HOIMALLOFAMERICA

HOIPENRITH

Getting Started


Index Search Qualifiers

For help enter: H/HQS

Search qualifiers can be added to the basic HOI entry to narrow the search and save time.

Some examples of the most commonly used search qualifiers are listed below;

HOILON/SI Hotel Index London city for Sheraton International properties (SI).

HOINYC/L-D Hotel Index for New York displaying properties downtown.

HOISYD/N-PLAZA Hotel Index Sydney for properties that have the word Plaza in their name.

HOIJFK/D-3 Hotel Index for properties within 3 km distance of JFK airport.

HOILHR/D+10NW Hotel Index for properties more than 10 km Northwest of London Heathrow airport.

HOIMEL/V1ØØ Hotel Index Melbourne for properties with a rate of approximately 1ØØ local currency units.

HOIPAR/VEUR Hotel Index for Paris, currency in Euros

Hints

• Modifiers can be combined in any order to narrow your choice to a few properties, for example;: HOIFRA/L-C/SI/D-2Ø Displays a Hotel Index for Frankfurt, city location, showing only SI properties within 2Ø km of the city.

• Use HOI*R/AUD to convert the displayed currency amount.

• Some hotel chains prompt displays with “Headlines” on special offers. Tab to the HL1 prompt and enter to read further. eg., HL*HTL To access all system vendor specials HL*HTL/SI To access select vendor specials

RoomMaster®


Reference Points (HOR) For help enter: H/HOR

Reference Points are useful for specifying either a reference point or a landmark.

A client visiting New York may require accommodation near the Empire State Building:

HORNYC Request list of reference points for NYC

HOI21/D-5K Display a hotel index from reference point 21, properties within 5 km.

HOI7/UI Display a hotel index from reference point 7 for hotel chain UI.

Hints

• Of all the search qualifiers, reference point will override all others, even the city code in the main entry: HOISIN/R-OCEAN PARK (Ocean Park is actually in Hong Kong).

• C*HTL/LONX - Display the city centre of London as defined in RoomMaster.

Getting Started


Review Quiz

Name the following a hotel reference points;

1. A famous palace in Vienna which is a popular tourist destination.

2. A well known Koala sanctuary outside of Brisbane.

3. A famous racetrack outside of London

4. A cathedral which is a popular tourist attraction in Anaheim (ANA).

5. A famous concert hall in New York.

6. What is the name of the QC hotel chain property located near the Chrysler Building in New York?

RoomMaster®


Hotel Description (HOD) For help enter: H/HOD

During the booking process you may want to find out more information about a hotel.

• How will my clients find their way to the hotel?

• Are there restaurants at the?

• Are there any promotional rates s available?

• What does room type ‘STE’ stand for?

HOD1 Hotel Description from line 1 of an Index or Availability.

Screen Description

1. Header line showing hotel description for default date and property reference number.

2. Property chain code, Galileo property number, and property name.

3. Property details; address, phone and/or fax contacts, distance and direction details from the airport and check-in/out times.

4. Keyword reference numbers and four letter code followed by reference title in full.

5. HOD/...... Tab to entry and enter Keyboard number or four letter code reference to access information.

Getting Started


Keywords

For help enter: H/HKEY

From the Keyword list displayed you can select the areas you wish to view. The topic number or code will always be the same regardless of the property, therefore when you become familiar with the menu you can access topics in a single entry.

HOD/BOOK Select Keyword for Booking Guidelines

HOD/GUAR+21+23 Select Keyword Guarantee & 21 & 23

HOD2/DPST+ROOM Select Keyword for Deposit and Room information for the property on line 2 of an Index display

You can access up to 3 Keywords in one request by using the plus key, using either the keyword four letter code or number.

Hints

HOD*MENU Returns you to the Keyword menu.

HOD*R Redisplay the last description accessed

HODS1 Hotel description from segment 1 of Booking File.

HODUI Display general information for all UI properties.


Review Quiz

1. Does the Waldorf Towers hotel in New York have a florist on the premises?

2. Are American Express credit cards accepted for deposits by the Crown Plaza City Hotel in Mexico city?

3. Is car parking available at the Novotel Brisbane Hotel?

4. After what arrival time is a guarantee required for the Ibis Hotel in Perth?


Hotel Availability

Basic Availability (HOA) For help enter: H/HOA

Each hotel availability screen will display a list of available properties together with a default selection of available Rate Categories. Many of the Rate Categories will also show the lowest guaranteed rate in local currency for that category.

Rates Categories are groups of one or more room types based on their rate type, for example Standard Rack Rates (STD), Corporate Rates (COR), Package rates (PKG) etc.

As with the Hotel Index, Hotel Availability will display properties in groups (“buckets”) according to their distance from the requested point. Within each group some properties may be displayed in random order on each subsequent availability entry.

The availability display default is 1 person, staying 1 night, within a 5Ø km radius of the requested location.

Without Air Segment HOAØ1JUN-Ø8JUNLONDON

Availability 1-8 June for London City.

HOAØ2DEC-4NTSYD, or HOAØ2DEC-Ø6DECSYD Availability 12 December for 4 nights for hotels associated with Sydney Airport (SYD).

RoomMaster®


Screen Description

1. Repeat of input with default 50k/30m range

2. Reference Point, Check-in/Check-out dates, Number of nights, Number of adult occupancy and distance indicator (KM or MI).

3. Line number Each property displayed is assigned a separate line number.

Vendor Code (eg SP), preceded by:

* Inside Link Vendor (confirmation at time of reservation)

+ Inside Availability Vendor (confirmation at time of reservation)

Blank Teletype or Line Drop Vendor (confirmation after End Transaction)

Property Name

4. Currency code (eg, BHD)

Default Rate Category Codes STD Standard Rates COR Corporate Rate CLB Club PKG Package SPL Special WKD Weekend ASC Association

Specified Rate Category Codes These codes need to be added to your availability entry, eg. HOA12MAY-2NTSYD/C-TVL)

SEN Senior MIL Military Rate TUR Tours CNV Convention GOV Government Rate FMP Family Plan TVL Travel Industry

+ Appearing between the Rate Code and Rate Amount indicates that a number of room types are available under this category. The rate shown is the lowest guaranteed rate.

N Following a rate indicates the room is on request.

@ Following a rate indicates rate will change during the period of accommodation.

Hotel Availability


5. Paging command HOA*PD - Page down HOA*PU - Page up

6. HOC... Prompt to display complete availability for line selected.

7. Rate status indicator V Rates displayed are guaranteed to the agent by the

hotel. Blank Rates are not guaranteed and are subject to change. Tax T Tax is included in rate

Deposit/Guarantee policy G Guarantee of arrival is required regardless of check in

time D Deposit required regardless of check in time 4 Hold till 4pm without deposit or guarantee 6 Hold till 6pm without deposit or guarantee

Location code C City A Airport R Resort S Suburban D Downtown

8. Hotel Description

HOD... Prompt to display hotel description for line selected.

9. Address

Distance/direction of property from reference point 12E 12 km East of reference point 1NW 1 km North West of reference point

Transport indicator code L Limousine B Bus C Courtesy car W Walk P Public transport O Other

RoomMaster®


With Air Segment When an air segment is present on your Galileo screen, RoomMaster will make use of the segment information to complete a hotel availability request.

HOA Request availability for arrival date and city of last air segment. Default is 1 night for 1 adult.

HOA-2NT Request availability for 2 nights.

/2+HOA Request hotel availability for arrival date and city of segment 2 (ie. insert availability after segment 2). This entry may not normally be necessary as Galileo "Automatic Segment Placement" will order your itinerary according to date automatically.

Upon selling an air segment the Galileo screen will provide a prompt for you to easily make use of this facility.

Tab to the prompt then input the check-out date (if more than 1 night required), plus any required qualifiers.

Hotel Availability


Availability Search Qualifiers

For help enter: H/HSQ

In order to reduce the number of properties shown in an availability display, optional Search Qualifiers may be used to list only those hotels which most precisely match a client's requirements.

Search Qualifiers are simply added to your availability request and should be added in the order of the clients preference, such as

HOA9DEC-12DECHNL2/R-WAIKIKI/HY/D-5KS/V150 Hotel availability Honolulu airport (HNL)for 2 people(2) at

the reference point of Waikiki (R-WAIKIKI) displaying only Hyatt properties (HY), located within 5 kms south (D-5KS) of the reference point at a rate of about USD150.00 (V150).

Some of the most commonly used are:

/SI Chain code (SI - Sheraton Hotels)

CHI2 Specify room types for two or more people are required, the number two must be specified

/L-A Airport location

/R-ASCOT Reference Point

/N-ROYAL A word that appears in Hotel name

/C-WKD Rate category (up to 3 categories can be included in one entry)

/V15Ø Requested room rate

/VAUD Display rates in currency AUD.

/VEUR Display rates in European currency EURO

/F-GYM Facility - Gym

/P-APT Property type - Apartment

/D-1ØKN Distance - 1Ø Km North

These are some examples of the most commonly used search qualifiers. However, please refer to H/HSQ for a complete listing.

If RoomMaster is unable to match any Search Qualifiers, rather than displaying no properties at all, it will display those properties which meet as many of the Qualifiers as possible. A warning message UNMATCHED:....is displayed on the second line indicating the Qualifiers which have not been matched.

RoomMaster®


Converting Rates Rates are normally loaded by the hotel vendors in the local currency. The rates can be converted to another currency at the current Bank Selling Rate.

HOA*R/BHD Convert the rates on basic availability to BHD

HOC*R/FRF Convert the rates on complete availability to French francs.

Important Note Rates which have been converted are not guaranteed.

Hotel Availability


Complete Availability (HOC) For help enter: H/HOC

Complete Availability will display all available room types and rates for an individual property. Remember the Basic Availability only displays the Rate Categories.

HOC2 Request Complete Availability for Hotel on line 2 of a Basic Availability display.

The response will depend upon the Chains level of participation.

Inside Availability Vendor (Those that have + before the chain code ie +HY)

Screen Description The Inside Availability Vendor will return a list of rate amounts with a brief description of the room type.

1. N1INSIDE Sell Prompt.

2. HOV Prompt to display rate rules and information on a specific room type.

3. HOA*R Return to Basic Availability Prompt.

RoomMaster®


Inside Link, Teletype, & Line Drop Vendors (Those that do not have + in front of the chain code)

Screen Description

1. The property data from the Basic Availability screen appears on the top 3 lines.

2. Tax Excluded/Included will appear to show that taxes have been added to the rates displayed.

3. Room type and rate code eg: C2TRAC followed by rate amount.

Room Type

Room Standard Number of Beds Type of Bed

A - Deluxe 1 K - King

B - Superior 2 Q - Queen

C - Standard D - Double

D - Moderate T - Twin

N - Non Smoking S - Single

S - Suite

V - Villa

J - Junior Suite

Hotel Availability


Rate Category Codes

STD Standard Rates COR Corporate Rate

CLB Club PKG Package

SPL Special WKD Weekend

ASC Association SEN Senior

MIL Military Rate TUR Tours

CNV Convention GOV Government Rate

FMP Family Plan TVL Travel Industry

RAC Rack Rate

4. The following codes may appear after the rate amount:

N Room on Request

U Non-commission Rate

M One Meal included

@ Rate changes during stay

X Cancellation Penalty

5. HOD1.../BOOK

Prompt to display Booking Information of this property.

6. HOV/...

Prompt to display full information on specified room type.

RoomMaster®


Rate & Room Information

Inside Availability Vendors

The prompt of HOV on the Complete Availability screen indicates that it is possible to view full rate rules and information on a specific room. The line number of the required room needs to be added to the entry.

HOV2 View full rate rules for the room on line 2 of a Complete Availability screen of an Inside Availability Vendor.

Inside Link, Teletype & Line Drop Vendors

With these vendors the Complete Availability display shows a different prompt of HOV/...... The full room code needs to be added to the entry.

HOV/B1QRAC View full information about the B1QRAC room/rate type for a non Inside Availability Vendor from a Complete Availability screen


Selling A hotel can be sold from any availability screen, HOA, HOC, or HOV. However, we strongly recommend that the following procedure be followed. This will ensure that you sell the correct type of room and that any applicable rate rules are complied with.

Procedure

1. Display Basic Availability (HOA)

eg. HOA12DEC-14DECHDQ/ZQ

Attempting to sell from the HOA screen will normally automatically display the HOC screen.

2. Display HOC screen

Tab to the HOC prompt then insert the line number of the hotel required. Upon pressing ENTER a display of all available room types will be shown. eg. HOC1

RoomMaster®


3. Display HOV screen (Optional)

The HOV screen will display the rules applying to the rate selected. This step is optional but is strongly recommended when any NON STANDARD (STD) rates are booked. Note that the dates shown on this screen indicate the actual nights booked at the hotel, not the in/out dates.

4. Sell the Room

N1A2TRAC or Ø1A2TRAC

Sell 1 A2T on Rack rates. A prompt is provided at the bottom of the HOV screen, tab twice add any additional sell modifiers then ENTER.

Hotel Segment Description

HHL ZQ SS1 HDQ 12DEC-14DEC 2NT 657 GALILEO PLAZA 1A2TRAC –1 RT-GBP11Ø.ØØ AGTØ2345221

Hotel Segment Chain Code Sold from Status 1 room 3 letter IATA city code In and Out dates Number of Nights RoomMaster Property Number Hotel Name Room type No. of occupants as per availability request Currency code & Room rate per night, RT for Non Inside Link vendors, RG for Inside Link vendors Agency IATA or TIDS code

Selling


Confirmation Numbers Remember that a hotel booking is not 100% confirmed until a confirmation number has been returned by the vendor - even if the segment status is HK.

Inside Link & Inside Availability Vendors

A confirmation number will be automatically added to the segment from the vendors own reservation system.

Non-Inside Link Vendor

Upon selling the room a confirmation number will NOT be immediately displayed and therefore the accommodation is not confirmed. A confirmation number should be returned within 12 to 24 hours.

If no confirmation number has been received after 48 hours of making the booking use Vendor Queuing to request the /CF- number.

RoomMaster®


Optional Sell Information For help enter: H/HTL/

When you sell a room it may be necessary to generate additional information to the hotel. To generate this information at the time of sell you can use a number of OPTIONAL INFORMATION FIELDS. The optional fields are appended to the sell entry;

eg: Ø1A1KRAC/G-DPST (From the HOV screen)

Not all fields are accepted/processed by every Vendor. You should check using the keyword of OPTI on the HOD screen (eg. HODRG/OPTI) to check which optional codes the Vendor will accept. If unsure use a Vendor Remark (max 99 lines).

Guarantee of Arrival

Guarantee of arrival guidelines, as set down by the hotel in the Keyword GUAR, should be followed strictly as using an inappropriate guarantee could result in the guest room being released.

/G-AX376ØØ987654367828EXP697

Guarantee to Credit Card from Standard availability screen

/G-AGT Guarantee to Agent IATA or TIDS number

/G-DPST Advising a Deposit will be sent

/G-DPSTDC5689123456834EXP1298

Advising Deposit to be charged to Credit Card

Corporate Discount Number

When using corporate or multilevel rates it maybe necessary to generate your agency or the corporate accounts Identification Number to the property.

/CD-9448555 Advising Corporate Discount number

Selling


Frequent Guest Program

For members of hotel frequent guest programs eg. Hyatt passport, quote the respective number

/FG-334443 Advising Frequent Guest Program number

Request Rollaways, Cribs, Extra Adult & Child

Often when making a hotel booking you may be dealing with a family or party wishing to share the same room. Therefore it will be necessary to request additional beds or advise the property that additional people will be occupying the room or using the existing bedding.

The optional fields to use are:

/RA-1 1 Adult Rollaway

/RC-1 1 Child Rollaway

/CR-1 1 Cot or Crib

/EX-1 1 Extra Adult

/EC-2 2 Extra Children

Remember to check if additional charges apply for rollaway beds or extra people by referring to the keyword of ROOM on the particular property's HOD display. That is, from the availability display input HOD(line No.)/ROOM.

Special Information

The special information field is used to send any other details to the hotel.

/SI-VIP ELIZABETH TAYLOR /SI-IBM STAFF MEMBER /SI-ARR QF1 27SEP 1530

Airline Frequent Traveller

Mileage membership numbers

/FT-GF456788

RoomMaster®


Name Override

If the room is to be held under a name other than the first name in the booking file then the correct name should be advised.

/NM-MR THOMPSON

Not all vendors accept this field. Check the HOD screen under the OPTI Keyword, eg. HODRG/OPTI

Written Address

For any Travel Agency not having an IATA, DAPA or TIDS number then a written address field is required containing the Agency address.

/W- GLOBAL TRAVEL PO BOX 123 ADU DHABI UAE

Hints

• Several optional fields may be used at any one time. Each optional field is separated with a slash, for example: Ø1A1TRAC/G-DPST/CD-9448555/RA-1/SI-LATE CHECK OUT

• For a full listing of optional fields refer to your Formats book.


Review Exercise

Create the following booking.

Mr Alan and Mrs Beryl Test would like to book TWO hotels in the city of Headquarters (HDQ) in 6 months time.

They want to stay the first two nights at the Galileo Plaza hotel in a deluxe room with one double bed at standard rack rates. Mr Test has requested late check out, please advise the hotel.

For the next 3 nights they wish to move to another ZQ property. You can choose the hotel and they want a corporate rate of up to AUD$3ØØ, again in a deluxe room with one double bed. Guarantee their arrival by deposit.

End Transaction and make a note of your Galileo record locator.


General Reference

Cancelling Hotel Segments Hotel segments must always be cancelled if not required.

After end transaction hotel segments MUST be cancelled using the entries shown below. This is in order for the correct message to be transmitted to the vendor.

X2 Cancel Segment 2

XH Cancel all hotel segments

All RoomMaster “Inside Link” and “Inside Availability: vendors will respond with a cancellation number. For these vendors it is most important that the cancellation number is received, if it is not received then you should contact the Hotel Vendor direct or the Galileo Service Centre.

Important: No Show fees may be charged by a hotel if a reservation is not cancelled.

General Reference


Pre-Registration of Rooms The Galileo "Automatic Segment Placement" function will position your hotel segment into order based on the check-in date. When a hotel has been booked for pre-registration, ie. booked for the night prior to arrival, Automatic Segment Placement will put the hotel segment prior to the arrival flight. It is not possible to manually re-order the itinerary.

When you need to add a pre-registered hotel segment you MUST use the insert after command with your initial availability entry

eg. /2+HOA26JUL-30JULMNL/RT

RoomMaster®


Multi-Level Rates Often an agency or agency group have pre-negotiated or preferred rates with a hotel chain, or a corporate account may have a negotiated rate. In these cases the hotel chain can load these rates into RoomMaster.

The ability to view these special rates may be controlled by a Multilevel Rate Access Code. This form of security is attached to your computer’s location code and to access your special rates you may need to use a modifier in the availability request.

eg: HOA1ØMAR-13MARNYC@XXXX

Your access code is placed after the @ symbol. The examples below are for an American Express office and for an agent who has been given access to sell BHP rates.

eg: HOA23SEP-25SEPADL@AMX/WKD/L-C

HOA9MAY-14MAYMEL@BHP+ANR

Multilevel rate access codes are given to an agency by the hotel chain(s). You will find that in most circumstances a standard rate access code is used by all chains to allow access to your agency's preferred rates. Galileo is working closely with hotel chains to ensure these codes are standardised.

Standard HOA display

Multilevel Rate display

General Reference


Hints

• Occasionally you may wish to compare negotiated rates offered by a hotel with other special rates ie: Weekend, Package, Special. Request availability to display Multilevel Rates (XXXX), Package Rates (PKG), Weekend Rates (WKD). eg: HOA7NOV-9NOVAKL@XXXX/C-ALL This response will display the Multilevel Rates. To display both Multilevel and the other rate types you must access a complete availability. eg: HOC1

• The Multilevel Rate Code can be combined with other search modifiers.

RoomMaster®


Availability Update (HOU) For help enter: H/HOU

To update an availability display, use Hotel Update entries (HOU).

HOU12JUN-18JUN Update In and Out Dates

HOU-23DEC Update Out Date

HOU12MAR Update In Date

HOU/HY/L-A Update Modifiers

HOU2 Update for room types to accommodate 2 or more adults

General Reference


Hotel Modification (HOM) For help enter: H/HOM

To modify a hotel segment use Hotel Modify entries (HOM).

It is always important to check availability before changing critical data (anything that may affect cost).

The following types of modifications can be made:

D Date (Cancellation and rebook message sent to vendor)

R Room Type or number of adults in room (Cancellation and rebook message sent to vendor)

O Optional Data Field

X Cancel Option Data Field

HOM2D/15AUG-18AUG Change requested dates on segment 2

HOM3R/1A1D-1 Change room type on segment 3 to 1A1D room type with 1 adult. Number of adults must always be specified even if it is the same as previously confirmed.

HOM3O/G-DPST Change GUARANTEE to Deposit

HOM3X/SI- Cancel special information field

Important Note In some cases name field /NM- cannot be modified. You must cancel and re-book with the new data. Check HOD.../OPTI for the rules of the property being booked

RoomMaster®


Review Exercise

Retrieve your Booking File from the earlier exercise. The Tests have decided to extend their stay by 3 nights (total of 5 nights) at the Galileo Plaza hotel.

Please modify the booking accordingly.

END TRANSACTION

General Reference


Queuing A Booking File can be queued directly to a Hotel Chain’s Vendor Update Terminal (VUT) when special assistance maybe required on a hotel reservation.

Step 1: Ascertain if Vendor permits Queuing

GC*11/45/VENDORS

Displays a complete listing of all vendors who permit Queuing.

Step 2: Determine the Hotel Queuing Pseudo City Code.

GC*11/HTL/SI or GC*11/HTL/SHERATON

Step 3: Add a Vendor Remark to the Booking File.

V.HXX*FREE FORMAT TEXT

V.

H

XX

*

Vendor Remark

Hotel

Chain code

Mandatory Display followed by text

eg: V.HRE*PLS PROVIDE LIMO TRANSFER ARR QF458 163Ø QF DOMESTIC

Step 4: Queue to Hotel Chain - QEB/XXX

QEB

/ XXX

Queue

Mandatory Slash

Queuing City Code

RoomMaster®


Vendor Responses When the Vendor replies the Booking File will be placed onto your Queue 16 - Vendor Remarks - Incoming.

General Reference


Itinerary Production Hotel segments will print out on your Galileo itinerary as normal. However, if necessary, your itinerary layout can be altered by your Galileo Support Executive.

Additional information can be added using Hotel Text entries.

Creating a Hotel Text Remark

RT.H/24DEC*FREE TEXT Create a text remark for a hotel segment which starts on 24 December. The free text can accommodate up to 43 characters.

Changing a Hotel Text Remark

RT.3@H/24DEC*FREE TEXT Change text remark shown on line 3 of the itinerary.

Detailed city information eg. transport to/from airport, banking hours, public holidays etc., can be found in the Galileo Information System (G.I.S.). These details can then be added via Hotel text to further customise your itinerary.

RoomMaster®


Index A Address - Written ............................................................................... 35

Airline Frequent Traveller.................................................................. 34

Availability, Basic - HOA .................................................................. 20

Availability, Complete - HOC............................................................ 26

Availability Search Qualifiers ............................................................ 24

Availability Update - HOU ................................................................ 41

B Basic Availability - HOA ................................................................... 20

Basic Availability - Without Air Segment ......................................... 20

Basic Availability - With Air Segment .............................................. 23

C Cancelling Hotel Segments ................................................................ 37

Command Summary............................................................................. 9

Complete Availability - HOC............................................................. 26

Confirmation Numbers....................................................................... 32

Confirmation Process ......................................................................... 11

Converting Rates ................................................................................ 25

Corporate Discount Number............................................................... 33

D Decode/Encode................................................................................... 10

Index


E Encode/Decode .................................................................................. 10

Euro Currency .................................................................................... 35

F Frequent Guest Program..................................................................... 34

G General Information (GIS) ................................................................. 10

Getting Started ..................................................................................... 7

Guarantee of Arrival........................................................................... 33

H Help .................................................................................................... 10

HOA (Basic Availability) - Without Air Segment ............................. 20

HOA (Basic Availability)- With Air Segment ................................... 23

HOC (Complete Availability) ............................................................ 26

HOD (Hotel Description) ................................................................... 17

HOI (Hotel Index) .............................................................................. 12

HOM (Hotel Modification) ................................................................ 42

HOR (Hotel Reference Points)........................................................... 15

HOU (Hotel Availability Update) ...................................................... 41

HOV (Hotel Room/Rate description)................................................. 29

Hotel Description ............................................................................... 17

Hotel Index......................................................................................... 12

Hotel Modification - HOM ................................................................ 42

RoomMaster®


I Inside Availability .............................................................................. 11

Inside Links ........................................................................................ 11

Itinerary Production............................................................................ 46

K Keywords - Hotel Description............................................................ 18

L Line Drop ........................................................................................... 11

M Modification - HOM .......................................................................... 42

Multilevel Rates ................................................................................. 39

N Name Overide..................................................................................... 35

Negotiated Rates (see Multilevel Rates) ............................................ 39

O Optional Sell Information................................................................... 33

P Preferred Rates (see Multilevel Rates) ............................................... 39

Pre-Registration of Rooms ................................................................. 38

Q Queuing .............................................................................................. 44

Index


R Rates (see Multilevel Rates)............................................................... 39

Reference Points................................................................................. 15

Request Rollaways, extra adult .......................................................... 34

Room & Rate Information (HOV) ..................................................... 29

S Search Qualifiers - Hotel Index.......................................................... 14

Search Qualifiers - Hotel Availability................................................ 24

Selling ................................................................................................ 30

Special Information ............................................................................ 34

T Teletype.............................................................................................. 11

The Confirmation Process.................................................................. 11

U Updating Availability - HOU............................................................. 41

Useful Information ............................................................................. 10

V View Rate and Room Information (HOV) ......................................... 29

W Written Address ................................................................................. 35

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