rolled for environment concern

smart city Bhubaneswar

Bhubaneswar Municipal Corporation

Government of Odisha

BHUBANESWAR SMART CITY CHALLENGE

STAGE 1 APPLICATION

SUBMITTED BY:

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FOREWORD

BHUBANESWAR SMART CITY CHALLENGE

STAGE 1 APPLICATION

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FOREWORD

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FOREWORD

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TABLE OF CONTENTS

SECTION 1: OVERVIEW

SECTION 2 : FORMS

City Systems and Principles ..........................................................................................08

Urban Planning and Design ...........................................................................................10

Urban Transport .............................................................................................................11

Urban Governance.........................................................................................................12

Urban Utilities ................................................................................................................13

Shelter ...........................................................................................................................15

Social infrastructure ......................................................................................................15

Form 1 .........................................................................................................................18

Form 2 .........................................................................................................................20

ANNEXURES: SUPPORTING DOCUMENTATIONAnnexure 1: Sanitation ...................................................................................................................39

Annexure 2: Online Grievance Redressal System ..........................................................................41

Annexure 3: Monthly e-Newsletter..................................................................................................43

Annexure 4: Online Budget ............................................................................................................45

Annexure 5: Payment of Salaries....................................................................................................50

Annexure 6: Audit of Accounts........................................................................................................51

Annexure 7: Internal Revenue Sources...........................................................................................55

Annexure 8: Ward Level Meetings...................................................................................................56

SECTION 1: OVERVIEW

The idea and vision of Smart Cities is a transformational strategy for managing urban growth and improving the quality of life of selected cities. The vision statement of the Smart City Programme brings in a city challenge process, which for the first time will bring competitiveness and complete ownership of all the stakeholders in the process. This city challenge process aligns itself with the often repeated dictum that in future “competition is going to be between cities and not between States.”

The City of Bhubaneswar, as the administrative, economic and cultural capital for the State of Odisha, provides a unique context today wherein heritage- as one of the oldest temple towns in India- and a planned modern city on the other hand are juxtaposed with each other. This uniqueness is rarely available to a city which is on its journey to transform itself into a Smart City.

From redefining its urban growth patterns to the creation of an innovative mobile application for citizen participation, Bhubaneswar is putting people at the heart of its future as its key Smart City strategy. As an emerging information technology (IT) hub with a strong investment-ready climate, Bhubaneswar’s Smart City Vision hinges on the seamless integration of technology into its city planning process.

City Systems and Principles

A city’s urban performance depends upon interplay of city planning and design, physical infrastructure, social infrastructure, organizational capacities, regulatory framework and other related elements. The significance of social infrastructure and environmental sustainability differentiates smart cities from the earlier concepts of digital or intelligent cities. The Smart City, as visualized above, is a product of Smart Urban Growth. The philosophy of Smart Growth promotes walkable neighbourhoods containing a range of housing and job options encompassing principles such as Transit Oriented Development and Non-Motorized Transportation Plans.

A city can be visualized as an interplay of seven city systems as illustrated in the diagram on the next page. For a city to be smart all seven systems must become smart. Across these seven systems, following principles will help each of the system to become smart.

1. Citizen’s Engagement: The system has to be citizen centric and must engage citizens directly or through community based organizations like Resident Welfare Associations, User Groups etc.

2. Radically Transparent: Right to Information Act and Public Disclosure Guidelines must be followed in letter and spirit. This will help in building confidence and trust of citizens, private sector and various organizations in functioning of city systems.

3. Democratically Accountable: The system must be democratically accountable at various levels such as Wards, City Municipal Corporations, and Regional (Metropolitan) levels.

4. Inclusiveness and Equitable: The system needs to be accessible to all and specific strategies needs to be developed for bringing economically weaker sections as an integral part of city, be it in Housing ( Affordable Housing ) or trade and commerce development (Street Vendors). Similarly, issues related to Women, Children, Persons with Disability (PwD) must also become part of city planning and development process.

5. Public Private Partnership (PPP): Private sector and Industry should take the lead in development of infrastructure, shelter and commercial spaces. This should be done on a transparent platform and under a well - defined policy frame work.

OVERVIEW

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6. Financially Prudent: The city must have multiple options of financing investment in physical and social infrastructure. This will include development of various instruments which will leverage strength of cities on furthering and achieving full potential of growth. Instruments amongst others can include Development Based Land Value Capture (DBLVC), Users Charges, Urban Taxation etc. These can finance development and maintenance of infrastructure in cities.

7. Environmentally Sustainable & Resilient: The impact of development on environment needs to be reduced to minimum level so that city does not steal from its future generations.

7 City Systems &

7 Principles

Urban Planning and Urban Design

Urban Governance

Economic Development

Urban Utilities

Urban Transport

Social Infrastructure

Shelter

Environmentally Sustainable & Resilient

Democratically Accountable

Public Private Partnership (PPP)

Citizen Engagement

Financially Prudent

Radically Transparent

Inclusiveness and Equitable

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URBAN PLANNING AND DESIGN

Of all the seven city systems that are described above, Urban Planning and Design is the most critical. Continuing its strong foundation in implementing contemporary urban planning principles (dating back to 1948 Königsberger Plan), Bhubaneswar is one of the few cities in the country to have adopted and implemented a multi-dimensional planning approach towards building smarter communities. The intent is to ensure that the concepts of sustainable planning and smarter cities trickles down to the level of each project and not merely a policy intervention at the city scale Some of the city’s key accomplishments in the domains of urban planning and design include:

Pan-City• 2030 Perspective Plan for Bhubaneswar Cuttack Urban Complex (2007)• Preparation and notification of Comprehensive Development Plan (2010)• Formulation of TOD supportive Zonal Development Plans (Ongoing)• Citywide Transit Oriented Development Policy (Ongoing)

Urban Extension/ Greenfield• Identification and Preparation of Town Planning Schemes as an urban growth strategy

through effective management of land resources.• Master planning of mixed-use integrated townships in Jagasara and Shyamapur.

Urban Infill• Redevelopment Plans underway to promote compact, higher density, mixed-use living in the

urban core of the city.• Redevelopment of Master Canteen Chowk as Bhubaneswar’s new Town Centre and Multi-

modal Hub Technology Intervention2015 GIS based Land Information System

The following sections illustrate the existing programmes, policies and projects supporting each of these seven (7) systems as well as planned initiatives that are currently in different stages of implementation.

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Redevelopment of Master Canteen Chowk as Bhubaneswar’s new Town Centre and Multi-modal Hub

URBAN TRANSPORT

Bhubaneswar has embarked on its journey towards a user-friendly transport system that offers citizens a combination of flexibility, intelligence and sustainable alternative modes of travel.

• Bhubaneswar is one of the forerunners in the country to synchronise the planning of a high-capacity, affordable bus rapid transit system (BRTS) with its urban growth strategy by integrating long-term transport plan with the development plan.

• Construction of dedicated cycle tracks and pedestrian walkways along key transportation corridors.

Technology InterventionBhubaneswar Puri Transport Service Ltd. (BPTSL) has initiated the process to install an Advanced Public Transport System for its City Bus Service.

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Prioritizing Public Transit and Non-Motorized Transportation in the City Centre

URBAN GOVERNANCE

Recognizing the urgent need for collaboration between various governmental departments in successfully implementing planning tools such as Comprehensive Development Plans and Smart City Plans, the city administration has notified the institution of a three-tier institutional arrangement as single window mechanisms to better manage the city development and management process.

• High Level Committee• Empowered Committee• Authority Level Coordination Committee

Over the years, Bhubaneswar Municipal Corporation has successfully implemented, maintained and upgraded its centralized integrated application for e-Municipality services. Through this service, Bhubaneswar citizens have been provided reliable online access to essential municipality services including birth and death certificates, trade licenses, paying taxes and water charges, and filing online grievances. CITIZEN PARTICIPATION

The city has pro-actively taken several steps to empower citizens in improving their urban environment through increased participation in the service delivery and planning process. One such initiative included the launch of the “My City My Pride” (MCMP) mobile and web application in support of the Swachha Bhubaneswar Abhijan. MCMP allows citizens to register certain complaints relating to civic amenities such as (i) sanitation, (ii) street lighting, (iii) drinking water, & (iv) sewerage and to take corrective actions for the same by the concerned officials while enabling the aggrieved parties to track their complaints.

“E-Vartas”, an online monthly newsletter started in January 2015, is another initiative by the Bhubaneswar Municipal Corporation, to provide a platform to inform citizens about BMC initiatives with a goal to solicit their feedback in the future.

Presently, as part of the city’s planning efforts to integrate Transit Oriented Development principles into its Comprehensive Development Plan and Zonal Development Plans, the city has embarked on a community engagement strategy to ensure a feedback loop is established between decision makers and citizens.

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Technology InterventionOnline Grievance Redressal Systems: http://mycitymypride.org/web/views/

URBAN UTILITIES

As the State Capital, Bhubaneswar City has successfully maintained its distinction of being recognized by as “the best place to do business in India”. This recognition is partially responsible because of the high quality infrastructure facilities provided by the joint efforts of BMC and BDA with support from the Government of Odisha. Examples of smart infrastructure systems already operating or under implementation in Bhubaneswar include:

• Energy: Automation, monitoring and centralized control system coupled with regulatory policies related to energy service delivery are already underway. In 2013, Bhubaneswar Municipal Corporation embarked upon an ambitious project for installing an automated LED Street Lighting System through an Energy Service Company (ESCO). With an aim to cover nearly 20,000 lamps/ fixtures under this project, the BMC has installed nearly 16,000 of the total 20,000 streetlights with a GSM-based digital control room. The project is anticipated to save Bhubaneswar Municipal Corporation (BMC) Rs 2 crore annually from its power bill and reduce greenhouse gas emissions by an estimated 10,500 annually.

Waste to Energy Project: Bhubaneswar Municipal Corporation has signed a Concession Agreement with the ESSEL Bhubaneswar MSW Limited to develop solid waste management processing and scientific landfill facility at Bhuasuni. This project will help in generating energy using municipal solid waste. It will have generating capacity of 11.5 MW power.

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Technology InterventionAutomated Remote Controlled LED Street Lighting System

LED Street Lighting System installed at AG Square, Bhubaneswar

• Sanitation and Solid Waste: In support of the Swacch Bharat Mission, BMC launched the Swacch Bhubaneswar Abhiyan (SBA) in October 2014, one of the largest sanitation programmes by the Government of Odisha till date. The programme aims to ensure access to sanitation facilities (including toilets, solid and liquid waste disposal systems and village cleanliness) and safe and adequate drinking water supply to every person by 2019. Implementation included formation of a dedicated SBA cell that will prepare ward level sanitation plans and construct 5,000 household toilets.

A Swachh Bhuabneswar Abhiyan (SBA) Cell has been formed consisting of 10 members. The SBA cell is operating at BMC office under the supervision of Deputy Commissioner (Sanitation) - BMC. The following city wide technical assistance activities will be taken up by SBA cell:

» Development and running of 24x7 monitoring of SWM activities and grievance redressal. » Improvisation of existing SWM activities. » Preparation of ward wise sanitation plans

Project Samman: Bhubaneswar was selected as one of the pilot projects in India to develop a sustainable improved sanitation model for urban slums that can be scaled up and replicated around the world. The project- Project Samman- is being implemented as a consortium between BMC, The Bill & Melinda Gates Foundation, and other agencies. As part of this project, NBCC has been awarded the contract to construct 26 community toilets and 21 of the 27 planned public toilets in Bhubaneswar.

• Storm Water Management: Bhubaneswar has multiple projects currently in different stages of implementation to minimise the problems linked to stormwater runoff and disposal. These include preparation of a city-wide Integrated Storm Water Project in Bhubaneswar and numerous awareness programs to prevent solid and liquid waste dumping into stormwater drains.

• Sewerage: With assistance from the Japan International Cooperation Agency (JICA), Bhubaneswar has implemented upgrades to sewerage and drainage facilities in the city. In addition, projects identified as part of the JnNURM programme, an Integrated Sewerage System for Bhubaneswar City is being implemented by the Orissa Water Supply & Sewerage Board, Bhubaneswar.

• Health & Education: In order to effectively address the health concerns of the urban poor, Bhubaneswar was one of the three cities selected to prepare a Model City Health Plan under the National Urban Health Mission (NUHM) in 2013. Following the completion of the plan, a City Health Society was formed in 2014 and various asset mapping of health facilities, training and capacity building workshops for BMC staff and NGOs has been successfully completed.

• Safety & Security: In February 2015, Bhubaneswar has taken the initiative to install closed circuit television (CCTV) cameras at 28 locations of the city. The plan is to introduce nearly 236 more CCTV cameras at 62 locations in the coming year. The project implemented in collaboration with BMC, Traffic Police, BSNL, and Odisha State Police Housing Corporation is the first of its kind initiative in the State of Odisha and is being utilized as a tool to control crime and enhance traffic movement in Bhubaneswar.

Bhubaneswar has also initiated discussions to prepare a “Child-Friendly” city programme for the entire city. The intent of the programme is to improve the health of young children by providing technical assistance to build capacities of citizens, staff and professionals in ensuring safe and healthy living conditions for children in the city.

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• ICT: The Department of Information Technology, Government of Odisha has decided to “Enable Bhubaneswar as a Wi-Fi City” as a step towards supporting the Government of India’s Smart City and Digital India vision.

SHELTER

The city administration is currently preparing a ‘Housing For All- Action Plan for Bhubaneswar city’ which includes formulating a cohesive strategy for low cost housing, slum rehabilitation and redevelopment housing. In addition, BMC has successfully initiated projects on-ground to address the current demand for housing in the city for new migrants and slum dwellers. Key projects include:

• BMC has earmarked 60 acres of government owned land to develop 10,000 EWS and LIG housing units in the city.

• Redevelopment of six (6) slums through PPP model providing 4,000 units• Under the Rajiv Awaas Yojana (RAY), BMC has initiated projects to provide housing for over

3,500 households• Establish a mechanism for capturing land values in CDP Infrastructure Development Fund

(CIDF) to provide for funding support for various activities required for provisioning of housing for all.

SOCIAL INFRASTRUCTURE

The city of Bhubaneswar is known in the country for implementing initiatives to ensure all sections of the society benefit from the positive impacts of development. Some of the significant accomplishments of the city include:• Bhubaneswar was one of the pioneering cities in the country to institute a programme to

formalize Street Vendors in 2008. BMC continues to implement this legacy and is one of the cities in the country to implement the National Street Vendors Act of 2014. The city recently initiated a project to prepare a Street Vendors Redevelopment Plan including creation of a mobile application to create a dynamic database through a mobile based survey application of over 25,000 street vendors.

• Bhubaneswar CDP and building regulations mandate a minimum 10 per cent of all large scale housing projects including public housing schemes and private integrated townships to be dedicated for EWS housing.

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Technology InterventionCCTV Surveillance

Technology InterventionCitywide Wi-Fi Service

SECTION 2: FORMS

FORM 1- SCORE CARD(TO BE SENT BY STATE TO MoUD)

Name of State : ..Odisha ....................................................................................................................

Name of cities allotted : ..Bhubaneswar ...........................................................................................

Part 1: List of cities shortlisted by each State

S. No

Name of City Population of CityConditions precedent Satisfied

1Y/N

2Y/N

3Y/N

4Y/N

Bhubaneswar 837,737 (Census, 2011) Y Y Y Y

Part 1: Details of score obtained by each shortlisted city*

Name of Shortlisted City: Bhubaneswar

S. No.

CriteriaTotal Score

Score obtained

1Increase over Census 2011 or Swachh Bharat baseline on number of household sanitary latrines (whichever is less)

10 10

2Making operable Online Grievance Redressal System with response being sent back to complainant

5 5

3 At-least first monthly e-newsletter published 5 5

4Electronically place project-wise municipal budget expenditure information for the last two financial years on the website

5 5

5Levy of compensatory penalty for delays in service delivery

5 5

6Collection of internally generated revenue (e.g. taxes, fees, charges) during the last three FYs (2012-15)

10 10

7 Payment of salaries by ULB up-to last month 5 5

8 Audit of accounts for FY 12-13 5 5

9Percentage contribution of tax revenue, fees and user charges, rents and other internal revenue sources

10 10

10Percentage of establishment and maintenance cost of water supply

10 5

11Percentage contribution of internal revenue sources (self-generated) used for capital works during FY 2014-15

10 10

12 Percentage of City-level JnNURM Reforms achieved 10 0

13Percentage of completion of Projects sanctioned upto March, 2012 under JnNURM

10 0

Total 100 75

*This form needs to be filled for each shortlisted city.

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Part 3:Undertaking from the State Government

I hereby confirm that the State of Odisha fully commits the development of the city Bhubaneswar

as a Smart City.

Part 4: Order of constitution of Inter-departmental Task Force

A Government order for constituting an Inter-departmental Task Force consisting of parastatal bodies ULB,

UDA to make the city Smart is attached..

I hereby confirm that I have verified the information and it is true and correct. Name of the City has been approved

by HPSC in its meeting held on ………………

(Principal Secretary/ Secretary (UD))

State Government of …Odisha...

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Name of ULB : Bhubaneswar Municipal Corporation

Name of State : Odisha

Existing Service Levels

Part 1: Increase in sanitary latrines built under Swachh Bharat Mission

FORM 2- SCORE CARD(TO BE SENT BY ULBs TO STATE)

Achievement > 10%

Achievement between 7.5 to

10%

Achievement between 5 to

7.5%.

Achievement < 5%

10 marks 7.5 marks 5 marks 0 marks

Percentage of Increase over Census 2011 or Swachh

Bharat baseline on number of household sanitary

latrines (whichever is less)

12.8%

Description: As per the census 2011, the population of Bhubaneswar was 8,37,737 with a total number of households estimated at 2,01,873. Of this total number, approximately 1,61,836 households were reported to have latrine facilities within premises, accounting for nearly 80% of the total number of households.

Since 2011, the city of Bhubaneswar has witnessed a significant increase in latrines built at the household level and has also seen investments in public toilets and community toilets. In order to calculate the increase in sanitation levels at the household level, the following data sources were taken into consideration:

• Between 2010 and 2012, the total number of new residential developments approved by BDA was tabulated and it was assumed that over 65% of the developments have been completed to-date.

• Slum redevelopment units constructed by the BMC during the 2011-2014 period under the Rajiv Awaas Yojana (RAY) and Basic Services to Urban Poor (BSUP) program with household level latrines.

Based on this data, an increase of over 12.8% (20,764 new household level latrines) in number of households with sanitary latrines was estimated since 2011. This

includes:• A total of 28,700 dwelling units were approved by

BDA between 2010 and 2012. At 65% completion rate, it comes to 18,655 additional households with latrine facilities.

• BMC has constructed 2,109 individual household level toilets as part of the BSUP and RAY programme (Annexure 1).

Public and Community Toilets: Bhubaneswar was one of the most proactive cities in adopting the initiatives under the Swachh Bharat Mission. There is already an established cell in the BMC called the Swachh Bharat Abhiyan Cell, which is leading the efforts undertaken under this area. In fact, it has also undertaken multiple initiatives that have enabled a strong focus on public sanitation thereby positioning a cleaner and healthier Bhubaneswar. As an example, 600 projects under the Rajiv Avas Yojana (RAY) project have been undertaken by the city. Further, under Project Sammaan, a project dedicated to redesigning and improving community sanitation facilities across India is underway in Bhubaneswar. Under which the city will develop 27 public toilets and 26 community toilets. Based on the learnings of the project, the programme of public and community toilets wil be replicated.

Web Link: www.projectsammaan.com

Supporting Documents: Annexure 1: Sanitation • Certificate from Municipal Corporation for BSUP &

RAY• Details of Project SAMMAAN

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Yes (5 points) No (0 points)

Making operable Online Grievance Redressal System

with response being sent back to complainant

Yes

Part 2: Operable Online Grievance Redressal System

Description:

Bhubaneswar is one of the first cities in India that has empowered its citizens by setting up a state-of-the-art online grievance redressal system. This system, more popularly known as ‘My city My pride’ (MCMP) was launched in early 2015 with an objective of providing a citizen-centric approach towards online service delivery. Through this real-time system, citizens have become active participants and a change agent in the governance of the city. Citizens can register their complaints in any of the four (4) modes:

• Call on a toll free number (18003450061);• Send an email;• Register grievances on web portal (www.mycitymypride.

org); and• Register grievances through mobile application.

Architecture

The overall working of the system is designed in such a manner that it not only enables citizens to become the eyes and the ears of the city, but also ensures that actions taken against grievances can be viewed by the complainant. This brings a strong focus on accountability and transparency in governance.

Citizen as a Change AgentIf a citizen sees that there is an issue in his neighbourhood with respect to say garbage collection, he clicks a picture of the ‘issue’ and submits it through the system. The system allows mapping of the issues against various categories like solid waste management, streetlight, among other municipal

infrastructure. MCMP’s easy mobile app allows citizens to lodge complaints about sanitation and peripheral safety issues effortless without worry about who to reach out to for such complaints.

Responsible GovernmentMCMP is powered by m-office, a mobile app powered with a backend portal. M-Office is used by the officials who will take action. Thereafter, the complaint is issued a unique complaint ID (Ticket Number) to help the citizen track the complaint. Further, the system is extremely transparent in a way that the complaint in a particular ward can be viewed by anyone registering in the system for that particular ward. A person can share if they are also affected by this complaint, support the complaint as well as monitor the progress of resoultion of the complaint, thereby facilitating community involvement.

Once the officer has received the complaint, the status of the complaint is updated as Intimated/Resolved/Discarded/In Progress. The system also provides for escalations of the complaint to higher-ups, if the complaint is not resolved in time. Post the resolution of the complaint, the government official submits his action taken reply and also clicks a picture of the ‘after situation’. This ensures citizens can give further feedback on action taken by the authority.

Through such a system, the city is not only empowering its citizens but is also enhancing the penetration of technology for participative governance, which is one of the key components of Digital India. BMC plans to further enhance this system to add more features and components with a goal of empowering the citizens and bringing all government agencies working in Bhubaneswar to this platform.

Web Link: www.mycitymypride.org

Supporting Documents: Annexure 2: • Brochure, Screenshots and Architecture of

the Mobile Application: ‘My City My Pride’

Screenshot of the ‘My City My Pride’ Mobile Application

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Screenshot of the BMC Website

Screenshot of the ‘M-Office’ Mobile Application

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Description:BMC has undertaken several key initiatives to create community awareness on various issues and activities. One such initiative includes publishing of an e-newsletter since March 2015. The goal of this initiative is to reach out to the public and create awareness of BMC’s activities. This newsletter is named as e-Varta, and is published on a monthly basis with a focus on issues that impact the everyday living of the citizens. It is published in both English and Odia language. The newsletter is available online on BMC’s website.

Web Link: http://bmc.gov.in/evarta.aspx.

Description:

Part 3: Monthly e-newsletter

Yes (5 points)

No (0 points)

At-least first monthly e-newsletter published Yes

Cover Page of Online Newsletter, BMC e-Varta

Supporting Documents: Annexure 3: • Publication of BMC e-Varta in English &

Odiya (March-July , 2015)

Screenshot of BMC’s website displaying publication of monthly newsletter ‘e-Varta’

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BMC follows the Public Disclosure Law, which was enacted in 2008-2009 by the Government of Odisha. The city has been actively placing its budget, expenditure with project-wise information on the website. Screenshots of the budget with project-wise details have been provided below. Moreover, BMC also undertakes the process of e-tenders whereby the total cost of every project is transparently visible to the citizens through its website.

Part 4: Electronically place project-wise municipal budget expenditure information


Electronically placed project-wise municipal budget expenditure information for the last

two financial years on the websiteYes Weblinks:

http://bmc.gov.in/Budget.aspx. http://www.as.ori.nic.in/bmc/tender.

BMC’s Website Displaying Annual Budget

Screenshot from e-tenders

Supporting Documents: Annexure 4: Online BudgetScreenshots from BMC website• Public Disclosure Law • Electronically Placed Budget• Abstracts of Financial Year

2013-14, 2014-15 & 2015-16

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A copy of the Resolution No. 14822 dated 09.07.2015 (English/Hindi/Other version) is enclosed below.

Part 5: Resolution of elected City Council

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Part 5: Resolution of elected City Council


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Part 5: Resolution of elected city council


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Part 6: Table with dates, specific agenda and number of people in attendance in ward consultations held with residents of the city

As part of efforts to involve citizens in prioritization of development efforts of the city, BMC regularly organizes ward-level and city level public consultations. Some examples of same are given below.

Further, in order to ensure that the formulation of the vision for Bhubaneswar’s Smart City Proposals is citizen driven, BMC has already worked out a plan for extensive consultations at the ward level by engaging different stakeholders. Through this process, BMC envisions to create a people-centric Smart City Proposal that captures the vision, aspirations and needs of the city residents. These meetings, scheduled between July 20, 2015 and July 27, 2015, are anticipated to cover all 67 wards of BMC with a focussed discussion on implementation of Smart City concepts at the grassroot level.

Supporting Documents: Annexure 8: • Ward Level Meetings

Meeting on Operation & Management of Community Centre for NGOs and RWAs held on 19th June, 2015

Consultation with Senior Citizens on Social and Developmental priorities held on 5th May, 2015

Awareness Meeting on Sanitation for Slum Dwellers

Workshop on Introducing Smart Urban Growth through Transit Oriented Development

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S.No. Date Agenda Ward No.No of people

Attended

13 28-02-2015Introducing Smart Urban Growth through Transit Oriented Development

Citywide 55

14 06-03-2015Smart Growth in Urban Extenstions and Greenfields: Integrated Township Master Plans

Citywide 26

15 06-04-2015Smart Growth in Urban Extenstions and Greenfields: Town Planning Schemes

Zonal level 42


Zonal level 30


Zonal level 19

18 04-05-2015Integrating Transit Oriented Development at Zonal levels - Chandrasekharpur (Zone 13)

Zonal Level 48


Zonal Level 18

20 02-06-2015Integrating Transit Oriented Development at Zonal levels - Chandrasekharpur (Zone 13)

Zonal Level 15

S.No. Date Agenda Ward No. No of people attended

1 29.11.2014 Ward Kalyan Samiti and Other Social and De-velopmental Priorities

1 285

19.01.2015 Ward Sabha for Food Security, Other Social and Developmental Priorities

132


185


2 313


250


225


3 163


225


203


4 275


243


281


5 188


214


190


6 243


265


225

Supporting Documents: Annexure 8: • Ward Level Meetings

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Description: BMC is scrupulously following the Odisha Right to Public Services Act, 2012 . This ensures that the citizens are able to get delivery of services within the given time limits. For every service, there is a designated officer assigned. In case citizen is not able to avail the service in the stated time, he may file an appeal before an Appellate Authority, which then considers the case and passes the necessary orders. If the citizen does not get the service from the Appellate Authority on time, he may further file a petition to the Revisional Authority. If the Revisional Authority finds that the designated officer is at fault without any reasonable cause, he may impose a penalty against the officer of an amount not exceeding Rs. 5,000. Further, there is also a provision for the Revisional Authority to impose a penalty of Rs. 250/day to the officer in case of delay beyond the stated timeframe.

The services covered under the same are:

1. Trade License;2. Marriage Certificate;3. Booking of Parks / Community Hall;4. Issue of No-dues certificate;5. Transfer of ownership of Holding;6. Lifting of MSW from roads / streets;7. Assessment of Holding Tax;8. Replacement of damaged street light;9. Road cutting permission;10. Road restoration from date of issue of permission;11. Issue of duplicate Birth / Death Certificate

Institutional Systems/ CapacitiesPart 7: Levy of compensatory penalty for delays in service delivery

Yes (5 points)

No (0 points)

Started to levy compensatory penalty for delays in service

deliveryYes

Screenshot of Services under Home Department with their Timelines and other Attributes

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Description: BMC has been emphasizing on increasing its collections from internally generated revenues. These revenues include various taxes such as holding tax, advertisement tax, parking charges, and other user charges. BMC has also notified Bhubaneswar User Fees Registration, 2015; which has been notified in the Odisha Gazetter vide SR No. 209 dated 5th February, 2015.

Part 8: Collection of internally generated revenue (e.g. taxes, fees, charges) during the last three FYs (2012-15).

YearYes No

(10 points)

(0 points)

Increasing trend of total collection of internally generated revenue (e.g. taxes, fees, charges) during the last three FYs (2012-15) (in crores)

2012-13 2013-14 2014-15

Yes105.99 114.80 124.92

Supporting Documents: Annexure 4: Online Budget• Abstracts of Financial Year

2013-14, 2014-15 & 2015-16

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Description: The city ensures on-time payments of salaries to its employees every month. Proof for payment of salaries for the last month is given below.

Self-FinancingPart 9: Payment of salaries


Payment of salaries by ULB up-to last

monthYes

Supporting Documents: Annexure 5: • Proof of Salary Payments for

July, 2015

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Description: BMC has audited its accounts statement available for every financial year. Annexure 7 provides the cover letter of the audited accounts sheet for FY 12-13 as an example.

Part 10: Audit of accounts


Audit of accounts upto FY 12-13 Yes

Supporting Documents: Annexure 6: • Audited Accounts for March

2013 and March 2014

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Part 11: Percentage contribution of tax revenue, fees and user charges, rents and other internal revenue sources

>50% contribution in ULB Budget

Between 35% to 50% in

ULB Budget contribution

Between 20% to 35% contribution

in ULB Budget

<20% contribution in ULB Budget


Percentage contribution of tax revenue, fees and user charges, rents and other internal revenue sources to the ULB Budgeted receipts (actuals in 2014-2015)

54.01%

Description: The statement given below indicates actuals for FY 2014-2015 as certified by Chief Financial Officer, BMC.

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Description: The water supply function is carried out by Public Health Engineering Organisation of Odisha (PHED). The annual operating expenditures for water supply incurred during 2014-2015 amounts to Rs. 38.95 crores and the collection amounts to 17.39 crores, thus resulting in a cost recovery of 44.63%.

Part 12: Percentage of operation and maintenance cost of water supply

>80% O&M cost coming

from user charges

Between 60% to 80% O&M cost coming

from user charges

Between 40% to 60% O&M cost coming

from user charges

<40% O&M cost coming

from user charges


Percentage of O&M cost met through

user charges collection for supply of water during last

FY

44.63%

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Past track record and reformsPart 13: Percentage contribution of internal revenue sources (self-generated) used for capital works during FY 2014-15

Description: BMC has been using revenue collections for taking up capital works and other projects. A statement of same indicating the above said calculations is given below and duly authenticated by CFO, BMC.

>20% contribution for capital works

Between 10% to 20% contribution for capital

works

Between 5% to 10% contribution for capital

works

<5% contribution for capital

works


Percentage contribution of internal revenue sources (self-

generated)used for capital works

during FY 2014-15

26.77%Supporting Documents: Annexure 7: Internal Revenue Sources

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Part 14: City-level JnNURM reforms

*As per cycle V records 31.3.2014

Description: A total of 181.25 points out of 230 points on JnNURM reforms for Bhubaneswar was given by appraisal conducted by CRISIL.

100% of reforms

achieved

90% of the reforms

achieved

80% of the reforms

achieved

<80% of reforms

achieved


Percentage of City-level JnNURM Reforms* achieved

78.8%

Part 15: Completion of Projects sanctioned upto March 2012 under JnNURM

100% of the projects completed

90% of projects

completed

80% of projects

completed

<80% of projects

completed


Percentage of JnNURM projects** completed,

which were sanctioned during the original

Mission period (upto March, 2012)

22%

**As per the completion certificate received from State as on 31.3.2014

Description: Out of a total of 9 projects sanctioned, only 2 have been issued completion certificates.

Supporting Documents: • City-level JnNURM reforms

Appraisal Report (CRISIL)

Supporting Documents: • Completion Certificate of projects

sanctioned up to March 2012

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ANNEXURES

ANNEXURE 1: SANITATION

Certificate for BSUP & RAY Projects

39

JULY 15, 2015JULY 15, 2015

S.No Description Site Code1 4‐seater toilet Bhaskareswar Temple (Badagarh) in Ward No 50 BHU/PUB/NEW/0012 4‐seater toilet near Samantara Pur Chhak in ward No 54 BHU/PUB/NEW/0023 4‐seater toilet near Gop Bandhu Chaak in Ward No 8 BHU/PUB/NEW/0084 2‐seater toilet near garage chaak in ward No 54 BHU/PUB/NEW/0115 2‐seater toilet in Court Area in Ward No 52 BHU/PUB/NEW/0186 12‐seater toilet near Ninth Storeyed Building in ward No 45 BHU/PUB/NEW/0277 4‐seater toilet near Badagada Kalyan Mandap in ward No 41 BHU/PUB/NEW/1148 4‐seater toilet near City Womens Square in ward No 31 BHU/PUB/NEW/1739 8‐seater toilet near Mahavir Chaka (Pokhariput Kargil Petrol Tanki) in ward no 30 BHU/PUB/NEW/17510 4‐seater toilet near Dumduma Square (Soil conservation Office) in Ward No 60 BHU/PUB/NEW/17611 6‐Seater toilet near Sijua Square in Ward No 60 BHU/PUB/NEW/17712 4‐seater toilet near Saileshari Vihar Chhak in Ward No 8 BHU/PUB/NEW/00313 8‐seater toilet Behind Unit II Market Building in ward No 46 BHU/PUB/NEW/00414 4‐seater toilet near Hanspal Chhak in Ward No 4 BHU/PUB/NEW/01315 2‐seater toilet near Pahala Chhak in ward No 4 BHU/PUB/NEW/01416 6‐seater toilet in Sriya Chhak in Ward No 44 BHU/PUB/NEW/01517 4‐seater toilet near I G Park (near Jaydev Bhawan) in ward No 44 BHU/PUB/NEW/01918 6‐seater toilet near Science Park Basti in ward No 24 BHU/PUB/NEW/02319 12‐seater toilet near NABAD Colony Square in ward no 11 BHU/PUB/NEW/16920 8‐Seater toilet near Infosys Square (Bus stop back site) in Ward No 1 BHU/PUB/NEW/17021 8‐seater toilet near NABAD Office (West Site) in Ward No 20 BHU/PUB/NEW/17222 4‐seater toilet near Palashpalli Public BHU/PUB/NEW/01023 4‐seater toilet near Janta Maidan BHU/PUB/NEW/24224 6‐seater toilet near Lingaraj Railway Station BHU/PUB/NEW/19625 6‐seater toilet near Janta Maidan BHU/PUB/NEW/24326 8‐seater toilet in Rama Devi College road BHU/PUB/NEW/19427 12‐seater toilet near Jayadev Vihar square BHU/PUB/NEW/193

List of Public Toilets (Sammaan)

Location of Public Toilets & Community Toilets (Sammaan)

Community Toilets

Public Toilets

ANNEXURE 1: SANITATION

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ANNEXURE 2: ONLINE GRIEVANCE REDRESSAL SYSTEM

Brochure of Mobile Application: My City My Pride

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JULY 15, 2015JULY 15, 2015

Architecture for My City My Pride Website

Citizen

Registration

Mobile App

Mobile App

My Area

Authority 1

7 Days

Complaint

Alert

Action Taking Authority

Field Visit

Of�cer

Action Taken & Photo Uploaded

Status Variance

Intimated

Resolved Progress

Discarded Status Update

Status Check

Clap

Web

Call Center

Invite

Action not taken, Auto Escalation to Higher Authority

15 Days 30 Days

Authority 2 Authority 3

Resolve Change Agent

Action Hero

Community Involvement

I am affected I Support

Share

Intimate

Escalation Hierarchy

Invite

Trending

Web

Call Center

ANNEXURE 2: ONLINE GRIEVANCE REDRESSAL SYSTEM

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ANNEXURE 3: MONTHLY E-NEWSLETTER

Newsletters for April, 2015

Newsletters for May, 2015

43

JULY 15, 2015JULY 15, 2015

ANNEXURE 3: MONTHLY E-NEWSLETTER

Newsletters for June, 2015

Newsletters for July, 2015

aòGcþiò A-aû©ðûaòGcþiò A-aû©ðûBMC e-Varta

bêaù^gße cjû^Me ^òMc

iõLýû-1, RêfûA-2015

aògß_eòùag \òai 2015GK ^ò@ûeû Xwùe aò.Gcþ.iò. _ûk^ Keò[ôfû aògß _eòùag \òai Rê^þ 5 ZûeòLùe ö bêaù^gße cjû^Me ^òMce Êz bêaù^gße ùifþ GjûKê @ûùdûR^ Keò[ôfûö G[ô_ûAñ aýû_K R^ iùPZ^Zû CùŸgýùe Zòù^ûUò _âmû_^ ùcX iûeû ije _eòKâcû Keò[ôfû ö _âcêL ijbûMú iõMV^ ~[û eûcþKò, RûMéZò Gaõ _ò.Gcþ.@ûeþ \ßûeû iêi{òZ _mû_^ ùcXMêWÿòK aòbò^Ü _âKûe MûWÿòùe aûjûeò[ôùf aò.Gcþ.iò. @`òiþeê ö GjûKê gêb C\þNûU^ Keò[ôùf ùW_êUò ùcde gâúcZò ùK.gû«ò Gaõ @Zòeòq Kcògêþ gâú @ûùfûK Kêcûe Ke ö ijee _âùZýK IßûWÿþùe aêfò aêfò

aògß _eòùag \òaie aû©ðûcû^ ùiäûMû^þ cû¤cùe RYûA[ôùf ö@ûaRð^û ̂ òÄûi^ùe ùMûÂúijù~ûM, Êz bêaù^gße @bò~û^ Gaõ

_ìaðeê ^ò¡ðûeòZ Kù_ûðùei^þ ibûe ^ò¿©ò @^ê~@dú

5 Rê^þ 2015eòLùe aògß _eòùag \òai

@aieùe aélùeû_Y Keò~ûê gêbûe¸ ùjûAQò ö

aélùeû_Y @bò~û^Kê aò.Gcþ.iò. Kû~ðýûkd _eòieeê

gêbûe¸ Keò[ôùf ùW_êUò ùcde gâúcZú ùK.gû«ò,

@Zòeòq Kcògêþ gâú @ûùfûK Kêcûe Ke, ùW_êUò

Kcògê gâú gêbâûõgê cògâ Gaõ iòUò A¬ò^òde ai«

Kêcûe _eòWÿû aò.Gcþ.iò.e @^ý KcðK©ðûcûù^ c¤

C_iÚòZ [ôùf ö “iaêR bêaù^gße”Kê GK @bò~û^

bò©òK Pò«û]ûeûùe _âùZýK IßûWÿðe eûÉû KWÿùe

@^êý^ý 100Uò MQ fMûAaû _ûAñ Gjò _\ùl_

^ò@û~ûAQò ùaûfò ùW_êUò ùcde Kjò[ôùf ö Êz

bêaù^gße @bò~û^ùe Gjû GK akòÂ _\ùl_

ùaûfò ùi @ûùfûP^û Keò[ôùfö

aélùeû_Y @bò~ûê gêbûe¸

Volume-1, july-2015

Chariots Rolled for creating awareness on

Polythene

Polythene has become a curse on our environment. To create awareness on abuse of polythene Swachha Bhubaneswar Abhiyan Cell of BMC carried out an unique initiative with help of private sanitation operators. Three number of vehicles designed in Chariot shape toured across the length and breadth of BMC will slogans on environment on its body. The chariots also created awareness through audio messages. Private sanitation partners like PMR, Jagruti Welfare Organisation and Ramky prepared these vehicles and rolled them in their concerned wards. The Chariots were flagged off by Honorable Deputy Mayor

thSmt. K. Shanti on 5 June from BMC office.

Rolled for Environment ConcernAdditional Commissioner Sri Alok Kumar Kar, Deputy Commissioner Sri Subhransu Mishra were also present in the flag off event among hundreds of BMC staff.

On the eve of World Environment Day symbolic plantation started by BMC. Honorable Deputy Mayor Smt. K. Shanti planted a tree in the BMC premises with presence of other officials and workers. At the arrival of monsoon thousands of plants will be planted in various wards of BMC. In a meeting regarding this Honorable Mayor suggested all Corporators to plant trees in all major roads of BMC.

Green Bhubaneswar Drive, Plantation in BMC Campus

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ANNEXURE 4: ONLINE BUDGET

Screenshot of BMC Website: ‘Public Disclosure Law’

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JULY 15, 2015JULY 15, 2015

Screenshot of BMC Website: Electronically Placed Budget


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Screenshot of AbstractFinancial year 2013-14


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JULY 15, 2015JULY 15, 2015

Financial year 2014-15


Screenshot of Abstract

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Financial year 2015-16


Screenshot of Abstract

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ANNEXURE 5: PAYMENT OF SALARIESProof of Salary Payments - July, 2015

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Audited Accounts - March, 2014ANNEXURE 6: AUDIT OF ACCOUNTS

51

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ANNEXURE 6: AUDIT OF ACCOUNTSAudited Accounts - March, 2014

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Audited Accounts - March, 2013ANNEXURE 6: AUDIT OF ACCOUNTS

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ANNEXURE 6: AUDIT OF ACCOUNTSAudited Accounts - March, 2013

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ANNEXURE 7: INTERNAL REVENUE SOURCES

Capital Expenditure Incurred during the FY 2014-15 in BMC

A/C Code Particulars Amount (INR)

2305001 Capital Expenditure including Cost of Improvemnt - Roads and Bridges 136,717,938

4101003 Parks and Gardens 513,783

4102001 Office Buildings 77,201

4102002 Community Building 8,182,663

4102004 Hospital Building 894,336

4102005 Boundary/Compound Walls 10,376,040

4102007 Kalyan Mandap 2,100,553

4102008 Public Toilet 239,468

4102010 Other Buildings 6,721,991

4103001 Concrete Roads 82,067,992

4103002 Metalled Roads (Bitumen) 3,515,421

4103003 Other Roads 3,591,478

4103005 Culverts 535,373

4103102 Open Drains 55,660,116

4103301 Lamp posts 14,486,066

4103303 Public Lighting System 39,213

4105001 Motor Car 600,136

4105009 Vehicles 478,000

4106001 Air Conditioners 145,990

4106002 Computers 563,719

4106004 Photo-copiers 52,000

4106008 Office & Other Equipments 45,000

4107001 Chairs 370,292

4107002 Tables 101,311

4107003 Almirah 23,066

4107006 Electrical Fittings 2,051,410

4107007 Furniture and Fixtures 293,797

4108002 Other Fixed Assets 4,003,718

Total Capital Expenditure 334,448,071

Total Capital Expenditure Rs. 33.44 Crores

Total Internal Revenue Rs. 124.92 Crores

Perentage Contribution of Internal Revenue Sources for Capital Works

26.77 %

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ANNEXURE 8: WARD LEVEL MEETINGSS.No. Date Agenda Ward No. No of people

Attended9 05.12.2014 Ward Kalyan Samiti and Other Social

and Developmental Priorities9 202


227


205

10 12.12.2014 Ward Kalyan Samiti and Other Social and Developmental Priorities

10 146


188


171


11 169


201


234


12 243


311


283


13 237


241


237


14 148


167


197


15 159


175


160

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ANNEXURE 8: WARD LEVEL MEETINGS16 06.12.2014 Ward Kalyan Samiti and Other Social



180


234


17 164


176


193


18 89


111


117


19 156


176


189


20 217




21 189


199


176


22 244


241


232

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JULY 15, 2015JULY 15, 2015




243


239


24 204


189


192

25 19.01.2015 Ward Sabha for Food Security, Other Social and Developmental Priorities

25 243


257


26 197


214


226


27 189


212


217


28 214


234


29 189


193


30 242


267


31 212


223

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ANNEXURE 8: WARD LEVEL MEETINGS32 19.01.2015 Ward Sabha for Food Security, Other

Social and Developmental Priorities32 237


241


33 267


221


34 197


175


35 213


227


36 276


253


37 212


222


38 215


246


39 197


212


40 281


261


41 243


257


42 314


323

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ANNEXURE 8: WARD LEVEL MEETINGS43 20.01.2015 Ward Sabha for Food Security, Other

Social and Developmental Priorities43 282


267


44 242


213


249


45 223


212


46 276


281


47 232


213


48 223


272


254


49 89


136


147


50 119


167


172

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215


227


52 176


192


212


53 242


267


54 138


212


173


55 187


212


56 229


267


281


57 245


261


58 220


267


271

61

JULY 15, 2015JULY 15, 2015