Roles of IT Personnel

Unit 4520

Customer ServiceThis is a facility that helps customers with wide-ranging questions relating to a specific company, ordering, the status of orders, account details or status.

Skills that are required:Good at talking to computers and making sure you have good knowledge of the company and all of its products.

Roles in an IT System CategoriesUse - to use the system for everyday needs of company for example logging calls or completing sales orders

Data analyst

These are highly qualified experts who evaluate the data in a database using a special purpose programming language. This is used to work out which product is the best seller and to improve charts and graphs.

Skills that are required:You must have the ability to work independentlyBe proficient with computer systemsHaving good handwriting is necessary because data analysts need to prepare written summaries.

Roles in an IT System CategoriesOperation – to carry out specific tasks within a business

Project ManagerThese are professionals in the field of project management. They have the responsibility of the planning, carrying out and closing of any project.

Skills that are required:Good CommunicatorYou must have the ability to delegate tasksRemain cool under pressureProblem SolvingTeam Building

Roles in an IT System CategoriesDevelopment – To develop ideas within a project

Web Designer

As a Web Designer you’ll be responsible for the overall design, layout and coding of a website.

Skills that are Required:Project ManagementDesign SenseCreativity and Technical skillsSuccessfully working with other people

Roles in an IT System CategoriesOperation – to carry out specific tasks within a business

Technical Support

You will give technical help and training to customers over a wide range of issues and subjects.

Skills that are required:Good Social and Customer care skillsLogical thinkerProblem SolvingDeal with difficult callersTechnical knowledge

Roles in an IT System CategoriesUse - to use the system for everyday needs of different customers

Systems AdministratorsA system administrator is in charge of maintaining the computer systems of a specific company.

Skills that are required:Problem SolvingEnthusiasticAttention to detailGood CommunicationsProblem-solving skills.An organised mind.In-depth knowledge of computer systems.

Roles in an IT System CategoriesUse - to use the system for everyday needs of company for example maintaining a computer system.

Database AdministratorsYou will be in charge of the installation, configuration, upgrading, administration, monitoring, maintenance, and safety of databases in an organisation.

Skills that are requiredAn excellent understanding of database systemsAccuracy and attention to detailProblem-solving and organisation skillsThe ability to work under pressure and meet deadlines

Roles in an IT System CategoriesUse - to use the system for everyday needs of company for example maintaining a computer system.

Electronics TechnicianThis will involve repairing electronic equipment, testing and assembling computer parts.

Skills that are required:Good understanding of basic and advanced electronics.Close attention to detailFollowing complex instructionsSkilled in troubleshooting problems and coming up with correct solutions.Good communication in oral interaction.

Roles in an IT System CategoriesOperation – to carry out specific tasks within a business

Security ExpertThis involves finding vulnerabilities in a system, hardware or software program.

Skills that are required:You need to be familiar with how software, hardware and networks and how to exploit them.Good programming skillsUnderstanding of how the overall system works.Having experience with managing computer projectsKnowledge of operating systems

Roles in an IT System CategoriesOperation – to carry out specific tasks within a business

Software/Programming Developer

This job requires the development of the maintenance of a software program.

Skills that are required:Requires a good understanding of a programming language.Ability to develop a programSeveral years of past experience or gaining a degree.

Roles in an IT System CategoriesUse - to use the system for everyday needs of company for example maintaining a computer system.