You’re going to role-play some conversations: A is the shop assistant

B is the customer trying to return somethingThen swap roles

• It was a present from a friend and I didn’t really like it.

• There was something wrong with it.

– The screen keeps freezing every time I turn it on.

• There was something wrong with it.

– There must be a part missing. I’ve looked everywhere for it, but can’t see it anywhere.

• There was something wrong with it.

– The flash doesn’t work properly, so all the pictures always come out too dark.

• It doesn’t go with the rest of the outfit I want to wear.

• There was something wrong with it.

– The first time I used it, the strap broke.

• There was something wrong with it.

– It makes a really funny noise when I change gears.

• I had some kind of allergic reaction to it. It gave me a horrible itchy rash.

• There was something wrong with it.

– It’s ripped. There’s a big hole from here to here.

• There was something wrong with it.

– It’s scratched. Every time I try and play it, it jumps.

• There was something wrong with it.

– It’s cracked. It leaks whenver I put water in it.

• I realised after I’d bought it that I could get the same thing cheaper elsewhere.

• It wasn’t the same as the sample I’d seen in the shop.

• I really liked it when I was in the shop, but by the time I got it home, I’d changed my mind.

• It didn’t actually fit me as well as I thought it did when I was trying it on in the shop.

• None of my friends liked it very much.

• It didn’t match the description I’d read in the shop.