role of tech in bkg service

8/7/2019 Role of tech in bkg service

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(6). NetSafe

(8). Online Payment of Excise & Service Tax

(10). Bill Payment

(11). Shopping

(13). Railway Ticket Booking through SMS

(15). Smart Money Order

(17). Funds Transfer (eCheques)

(19). Internet Banking

(21). Bank@Home (i) Express Delivery (3). One View (4). InstaAlerts (7). e-MoniesElectronic Fund Transfer (9). Phone Banking (12). Ticket Booking (14). Prepaid Mobile

Recharge (16). Card to Card Funds Transfer (18). Anywhere Banking (20). MobileBanking (22). Cash on Tap: (ii) Normal Delivery METHODOLOGY: Scope of the

Study: The study confines to the examining the Role of IT in the Study Banks,

particularly,

REVIEW OF BUSINESS RESEARCH, Volume VII, Number 6, 2007 162

1. The Perception of Employees towards the Implementation of Information Technology

in the Banks

2. To assess the Customers' Satisfaction Level towards the Use of InformationTechnology related Services in the Banks RESEARCH DESIGN: 1. Both Exploratory

Research and Descriptive Research were used in accomplishing the Objective of the

study. 2. The research design use in this study is descriptive research design - apart ofconclusive research. 3. Exploratory Research was used to gain insight into the Impact of

IT in the Indian Banking Industry. 4. Descriptive Research was used to gain insight into

the Role of Information Technology in the Indian Banking Industry. OBJECTIVES OFTHE STUDY: The objectives of the Study are as follows:


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INTRODUCTION

I.T. in Banking:

1). Technology has opened up new markets, new products, new services and efficient

delivery channels for the banking industry. Online electronics banking, mobile bankingand internet banking are just a few examples.

2). Information Technology has also provided banking industry with the wherewithal to

deal with the challenges the new economy poses. Information technology has been the

cornerstone of recent financial sector reforms aimed at increasing the speed andreliability of financial operations and of initiatives to strengthen the banking sector.

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Advances in banking technology and management; impacts of ICT and CRM INFORMATION TECHNOLOGY Technology Transforms Retail Banking.

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Role of the electronic banking services on the profits of Jordanian banks

3). The IT revolution has set the stage for unprecedented increase in financial activityacross the globe. The progress of technology and the development of world wide

networks have significantly reduced the cost of global funds transfer.

4). It is information technology which enables banks in meeting such high expectations of

the customers who are more demanding and are also more techno-savvy compared totheir counterparts of the yester years. They demand instant, anytime and anywhere

banking facilities.

5). IT has been providing solutions to banks to take care of their accounting and back

office requirements. This has, however, now given way to large scale usage in servicesaimed at the customer of the banks. IT also facilitates the introduction of new delivery

channels--in the form of Automated Teller Machines, Net Banking, Mobile Banking and

the like. Further, IT deployment has assumed such high levels that it is no longer possiblefor banks to manage their IT implementations on a stand alone basis with IT revolution,

banks are increasingly interconnecting their computer systems not only across branches

in a city but also to other geographic locations with high-speed network infrastructure,

and setting up local area and wide area networks and connecting them to the Internet. Asa result, information systems and networks are now exposed to a growing number.

Technology Products:

(1). Net Banking
http://findarticles.com/p/articles/mi_m3311/is_n11-12_v27/ai_12382881/?tag=rbxcra.2.a.11http://findarticles.com/p/articles/mi_m0QLQ/is_2008_Feb/ai_n24944673/?tag=rbxcra.2.a.22http://findarticles.com/p/articles/mi_go2661/is_200210/ai_n7319628/?tag=rbxcra.2.a.33http://findarticles.com/p/articles/mi_go2661/is_200210/ai_n7319628/?tag=rbxcra.2.a.33http://findarticles.com/p/articles/mi_m1153/is_n8_v119/ai_18749022/?tag=rbxcra.2.a.44http://findarticles.com/p/articles/mi_7109/is_9_3/ai_n28395637/?tag=rbxcra.2.a.55http://findarticles.com/p/articles/mi_m3311/is_n11-12_v27/ai_12382881/?tag=rbxcra.2.a.11http://findarticles.com/p/articles/mi_m0QLQ/is_2008_Feb/ai_n24944673/?tag=rbxcra.2.a.22http://findarticles.com/p/articles/mi_go2661/is_200210/ai_n7319628/?tag=rbxcra.2.a.33http://findarticles.com/p/articles/mi_m1153/is_n8_v119/ai_18749022/?tag=rbxcra.2.a.44http://findarticles.com/p/articles/mi_7109/is_9_3/ai_n28395637/?tag=rbxcra.2.a.55


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According to VP Shetty (2006), globalization in banking is based on four important

pillars viz. 1) trade in goods and services; 2) flow of capital and movement of human

beings across boundaries; 3) harmonization of regulatory framework in differentcountries; and 4) developments in technology, particularly those in information

technology.

Morrison and Berndt (1990) concluded that additional IT investments contributed

negatively to productivity, arguing that "estimated marginal benefits of investment [in IT]are less than the estimated marginal costs".

Loveman (1994) and Barua et al. (1991), posit that there is no conclusive evidence to

refute the hypothesis that IT investment in inconsequential to productivity.

More Articles of Interest

Focus: IT in banking

Advances in banking technology and management; impacts of ICT and CRM

INFORMATION TECHNOLOGY Technology Transforms Retail Banking.

Commercial banking transformed by computer technology

Role of the electronic banking services on the profits of Jordanian banks

DATA COLLECTION METHODS:

Data Source: The study made use of both Primary and Secondary Source of data: For the

purpose of the study, both primary and secondary data has been collected.

The secondary data has been collected from magazines, journals, Internet searches,libraries etc., The data from the Primary sources have been collected with the help

Employees of the Bank and customers.

DATA ANALYSIS:

Using SPSS package, the data was analyzed with the help of Chi-Square, ANOVA and

Regression Analysis statistical tools.

Statistical Tools Used:

1). CHI-SQUARE TestA detailed analysis with the help of Chi-Square was applied tounderstand whether the differences are significant or not.

2). Regression Analysis :- Assessing the factors driving the Implementation of

Technology in the Private Sector Banks, all the descriptors except Implementation ofTechnology have been considered as Independent.

SUMMARY AND FINDINGS:
http://findarticles.com/p/articles/mi_m3311/is_n11-12_v27/ai_12382881/?tag=rbxcra.2.a.11http://findarticles.com/p/articles/mi_m0QLQ/is_2008_Feb/ai_n24944673/?tag=rbxcra.2.a.22http://findarticles.com/p/articles/mi_go2661/is_200210/ai_n7319628/?tag=rbxcra.2.a.33http://findarticles.com/p/articles/mi_go2661/is_200210/ai_n7319628/?tag=rbxcra.2.a.33http://findarticles.com/p/articles/mi_m1153/is_n8_v119/ai_18749022/?tag=rbxcra.2.a.44http://findarticles.com/p/articles/mi_7109/is_9_3/ai_n28395637/?tag=rbxcra.2.a.55http://findarticles.com/p/articles/mi_m3311/is_n11-12_v27/ai_12382881/?tag=rbxcra.2.a.11http://findarticles.com/p/articles/mi_m0QLQ/is_2008_Feb/ai_n24944673/?tag=rbxcra.2.a.22http://findarticles.com/p/articles/mi_go2661/is_200210/ai_n7319628/?tag=rbxcra.2.a.33http://findarticles.com/p/articles/mi_m1153/is_n8_v119/ai_18749022/?tag=rbxcra.2.a.44http://findarticles.com/p/articles/mi_7109/is_9_3/ai_n28395637/?tag=rbxcra.2.a.55


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