role of hrd climate in industrial establishment
TRANSCRIPT
PREFACEPREFACE
Human Resource is considered as the most important and essential part of any
organization. Human Resource Management is a process of bringing people and
organization together so that the goals of each are met. It is that part of the management
process which is considered with the management if human resource is an organization. It
tries to secure the best from people by winning their whole hearted co-operation. In short,
it may be defined as the art of procuring, developing and maintaining competent work
force to achieve the goals of an organization in an efficient and effective manner.
The human element is the most important factor production in which the success of
every business enterprise depends. The dealing concerned with the human element is the
responsibility of the Human Resource (Personnel) Department.
Thus in the project report I tries to find out that what is the impact of the human element
on the establishment of Indian industries. Moreover it is also been tries to carried out that
how does the HRD climate plays its role in the establishment and further working of any
Indian industry. The research is carried out by way of questionnaire so that more
enhanced and appropriate data can be collected and refined data can be extracted from it
in order to maintain its purity as well as to carry out the in depth knowledge of the topic.
It is also been considered that the more significant issues can be extracted from the
research work as well as it help as a base for the research works to be carried out in future
form of business.
Chapter no. Title Page no.
Acknowledgment III
Preface IV
List of Table VI
List of figures VII
1. Introduction
2. Scope and Importance
3 Literature Review
4. Research Methodology
5. Findings and Analysis
6. Conclusions
7. Suggestions and Recommendation
8. Limitations
Bibliography
Appendices
The human element is the most important factor production in which the success of
every business enterprise depends. The dealing concerned with the human element is the
responsibility of the Human Resource (Personnel) Department.
In any organization the Personnel (HR) and General Administration department are more
or less merged together. These are headed by Administrative Officer and Personnel
Officer who reports to Director (O & A).
Personnel Administration department performs the following tasks round the year:-
1. Recruitment and Selection.
2. Training and Development.
3. Grievance Handling.
4. Motivation.
5. Promotions and Transfer.
PERSONNEL DEPARTMENT
As it has been mention earlier, this area is handled by personnel department.
Recruitment and selection of employees for the managerial post is done generally by
giving advertisement in the National Newspapers. Directly addressed applications are
also entertained at times. No campus interviews are conducted for executive positions.
There is no criterion for conducting psychological test or written test before personal
interview.
RECRUITMENT AND SELECTION
Recruitment of workers is done by application through employment exchange or directly
as and when need arises. Mostly the direct recruitment method is employed.
Selection is done by proper screening of aspirants by the interview board. On the basis
of the candidate’s educational qualification, personality, etc. each member of the
interview board rates him on the prescribed “Rating Form” and a common opinion is
framed and sent to the Director’s office for approval. Final appointment is done by the
Director.
After final approval, personal department issues the appointment letters to successful
candidates.
TRAINING AND DEVELOPMENT
Any organization does not have any specialized training department which can provide
training in various fields to the employees. The management mostly provides “on the
job” training to the workers. Seminars are also organised periodically.
As far as executive development is concerned not many seminars are held in the campus.
They have been given opportunities to go out and attend seminars and other development
programmes.
GRIEVANCE HANDLING
It is an established fact that there is hardly a company or an industrial concern which
functions absolutely at all times. Employees have grievances against employers and vice-
versa. So every establishment requires a grievance handling policy and a proper
procedure to be followed in case grievance is lodged. Grievances are feelings, sometimes
real, sometimes imagined, which an employee may have in regard to his employment
situation. Whenever there is any discontent among employees it is bound to result in
turmoil which may adversely affect the interest of the management and ultimately lead to
inefficiency of workers and low productivity.
An organization has a very efficient system of grievance handling as any body is free to
walk into any manager’s room and discuss and sort out his problems with the concerned
person.
They believe in the policy of “NIP in the BUD” and not let any grievance grow out of
proportion. They have meetings with workers union leaders every two years and have
discussions about the appropriateness of wages and other problems regarding supervision
advancement, working conditions etc.
As such there exist no grievance redressal machinery but the grievance handling
procedure followed goes something like this: the grievance is first lodged with the
supervisor and if he is unable to help out, the manager concerned is then approached. If
he manager is also unable to satisfy the grieving party the aggrieved takes the help of
union leaders to reach to personnel officer. Because of the company policy grievance in
a firm and generally do not proceed beyond the personnel officer level. In the past, have
had two strikes where only in one of them arbitration was required from outside.
MOTIVATION
There is no formal system of motivation in any organization. But it can be said that the
closest theory being followed is the “Carrot and Stick”. Under this approach it is assumed
that the employees are offered rewards or shown the fear of punishment to motivate
them.
The reward system in a firm can be more of non financial nature than financial one.
Annual functions are held where employees are praised and awarded certificates and on
certain occasions monetary awards are also attached to them. The punishment is in form
of fines, bad reports or scolding by the senior supervisor or manager as may be the case.
In extreme cases only suspension as a form of punishment or resorted etc.
PROMOTIONS AND TRANSFER
The criteria for granting promotions and transfer to the employees are used on seniority,
performance and merit. In some cases seniority automatically implies that the person
shall be granted a promotion, where as in certain cases the promotion is granted to a
person who is more meritorious and whose performance has been exemplary ever though
he is not a senior. The decision ultimately has with the senior most person concerned or
Director Operation.
Scope of Human Resource Development Climate
Motivator role of Manager and Supervisor: - To prepare Human Resource Development
Climate, Manager and Supervisor’s responsibilities are more or we can say that they are
the key players. Manager and Supervisors have to help the employees to develop the
competencies in the employees. To help the employees at lower level they need to
updated properly and they need to share their expertise and experience with employees.
Faith upon employees: - In the process of developing HRD Climate employer should
have faith on its employee’s capabilities. Means whatever amount is invested that should
be based on development of employees. Top management should trust the employees that
after making huge effort to develop employees, employees will work for the well being
of organization and for human being also.
Free expression of Feelings : - Whatever Top management feels about employees they
have to express to employees and whatever employees think about top management it
must be express in other words we can say that there should not be anything hidden while
communication process. Clear communication process will help to establish the HRD
Climate.
Feedback: - Feedback should be taken regularly to know the drawbacks in system. This
will help to gain confidence in employees mind. Employee will trust on management and
he can express his opinion freely which is very good for HRD Climate. Feedback will
help to remove the weakness.
Helpful nature of employees: - Whenever we talk about 100% effort then we have to
talk about employee’s effort too. Nature of employees should be helping for management
and for its colleagues. They should be always read to help to customers too.
Supportive personnel management: - Personnel policies of organization should
motivate employees to contribute more from their part. Top management’s philosophy
should be clear towards Human Resource and its well being to encourage the employees.
Encouraging and risk taking experimentation: - Employees should be motivated by
giving them authority to take decision. This concept is risky but gradually it will bring
expertise in employees to handle similar situation in future. It will help to develop
confidence in employees mind. Organization can utilize and develop employees more by
assigning risky task.
Discouraging stereotypes and favoritism: - Management need to avoid those practices
which lead to favoritism. Management and Managers need to give equal importance.
Those people who are performing good they need to appreciate and those who are not
performing well they need to be guided. Any kind of partial behavior should be avoided.
Team Spirit: - There must be feeling of belongingness among the employees, and also
willingness to work as a team.
Importance of Human Resource Development Climate
The importance of HRD Climate in an organization is as under-:
1. Environmental factors of HR are prime influencing elements of change in HR
strategy.
2. It gives HR professionals time to anticipate opportunities in HR area and time to
plan optional responses to these opportunities.
3. It helps HR professionals to develop an early warning system to prevent threats
emerging out from HR scenario, or to develop strategies, which can turn a threat.
4. It forms a basis of aligning the organization strengths to the changes in the
environment.
5. It enables the entry of the latest national/international HR developments.
Objectives of the study-:
1. To examine the nature of HRD climate prevailing in the industry.
2. To identify the nature of HRD system in the industry.
3. To measure the effectiveness of Training Programmes implemented and Performance Appraisal techniques used in the organisation.
4. To analyse the prevailing practices of worker’s participation in Management and study the relation between Management and Employees.
HRD Climate
Introduction: - If we need to find a way to develop employees in order to become
effective contributors to the goals of an organization, we need to have a clear view of
what an effective contribution would look like. The use of personal capacities can be very
helpful in describing the way in which an effective employee should operate and behave,
but there can be no general prescription of an effective employee. Effectiveness will
differ with organizational context, and on whose perspective we are adopting. The matter
of what, finally, makes an effective employee is a combination of personality, natural
capabilities, developed skills, experience and learning. The process of enhancing an
employee’s present and future effectiveness is called development.
Meaning of HR+D+Climate
HR means employees in organization, who work to increase the profit for
organization.
Development, it is acquisition of capabilities that are needed to do the present job,
or the future expected job.
After analyzing Human Resource and Development we can simply stated that, HRD is
the process of helping people to acquire competencies.
Climate, this is an overall feeling that is conveyed by the physical layout, the way
employees interact and the way members of the organization conduct themselves with
outsiders. (It is provided by an organization.)
“Organizational climate is a set of characteristics of an organization which are referred in
the descriptions employees make of the policies, practices and conditions which exist in
the working environment”.
Abraham
An organization became dynamic and growth oriented if their people are dynamic and
pro-active. Through proper selection of people and by nurturing their dynamism and
other competencies an organization can make their people dynamic and pro-active. To
survive it is very essential for an organization to adopt the change in the environment and
also continuously prepare their employees to meet the challenges; this will have a
positive impact on the organization.
Components of HRD Climate :-
The organizational climate consists of:-
1. Organizational Structure-
An organization’s structure is actually a ‘snapshot’ of a work process, frozen in time so
that it can be viewed. The structure enables the people’s energy to be focused towards
process achievement and goal achievement. Employee must have a clear definition of not
only the work structure but also the role used to organize the work. If the structure and
the role is not clear, people will not know what the work process is, who is responsible
for what, whom to go for help and decision, and who can Assist in solving problems that
may arise.
2. Organizational Culture-
Organizational culture is the pattern of beliefs, knowledge, attitudes, and customs that
exists within an organization. Organizational culture may result in part from senior
management beliefs or from the beliefs of employees.
Organizational culture can be supportive or unsupportive, positive or negative. It can
affect the ability or willingness of employees to adapt or perform well within the
organization.
The most effective work culture is one that supports the organizations HR strategies by
aligning behaviors, processes and methods with the desired results. It is not just achieving
results but the methods through which they are achieved that are critical to long-term
success.
Before any HR strategy is designed there must be a clear understanding of the
organization, its current values, its structure, its people as well as its goals and vision for
the future.
3.HR Processes-
The HR system of an organization should be comprehensive enough to take care of
employees from the time they join till the time they leave HR. Their demands must not be
ignored, but a feeling of belongingness be created. Process should be very clear and
impartial, so that employee’s faith in organization. From recruitment to retirement whole
process should be according to employee’s expectation and ability of employer.
Importance of looking at the organization climate are:
Looking at the organizational climate, which means taking a closer look at what is
happening in and around in the HR scenario of the various organization. It is essential to
work on because directly or indirectly this environment affects the organization and the
employee.
Measuring HRD Climate
1. Economic condition –
An organization’s economic condition influences its culture in several ways. The more
prosperous an organization is the more it can afford to spend on research and the more it
can afford to risk and be adventurous.
2. Leadership Style: -
An organization leadership style plays a profound role in determining several aspects of
its culture. An authoritarian style may make the organization’s culture characterized by
high position structure, low individual autonomy, low reward orientation, low warmth
and support and so on, or it may be opposite, like goal directed leadership.
3. Managerial assumption about human nature: -
Every act on the part of the management that involves human beings is predicated upon
assumptions, generalizations and hypotheses relating to human behavior. There are two
theories of behavior (Theory X and Theory Y).
4. Managerial values and ethos: -
The feeling of managers about norms and values what is good and what is poor as
management practice. There are few dimensions on which it can be checked. They are –
self-awareness, risk-taking, participation, bureaucracy, equity, employee’s security and
growth.
5. Organization size: -
A small organizations there are few levels of management; these are generally more
amenable to democratic and participative functioning than big organizations. More open
communication system in small organizations. Hence these organizations have a different
type of climate than what are in big organizations.
6. Human resources
Human resources is a term with which many organizations describe the combination of
traditionally administrative personnel functions with performance, Employee Relations
and resource planning. The field draws upon concepts developed in
Industrial/Organizational Psychology. Human resources has at least two related
interpretations depending on context. The original usage derives from political economy
and economics, where it was traditionally called labor, one of four factors of production.
The more common usage within corporations and businesses refers to the individuals
within the firm, and to the portion of the firm's organization that deals with hiring, firing,
training, and other personnel issues. This article addresses both definitions.The objective
of human resources is to maximize the return on investment from the organization's
human capital and minimize financial risk. It is the responsibility of human resource
managers to conduct these activities in an effective, legal, fair, and consistent manner.
Human resource management serves these key functions:
1. Selection
2. Training and Development
3. Performance Evaluation and Management
4. Promotions
5. Redundancy
6. Industrial and Employee Relations
7. Record keeping of all personal data.
8. Compensation, pensions, bonuses etc in liaison with Payroll
9. Confidential advice to internal 'customers' in relation to problems at work
10. Career development
HUMAN RESOURCES
Modern analysis emphasizes that human beings are not "commodities" or "resources",
but are creative and social beings in a productive enterprise. The 2000 revision of ISO
9001 in contrast requires to identify the processes, their sequence and interaction, and to
define and communicate responsibilities and authorities. In general, heavily unionized
nations such as France and Germany have adopted and encouraged such job descriptions
especially within trade unions. One view of this trend is that a strong social consensus on
political economy and a good social welfare system facilitates labor mobility and tends to
make the entire economy more productive, as labor can move from one enterprise to
another with little controversy or difficulty in adapting.
An important controversy regarding labor mobility illustrates the broader philosophical
issue with usage of the phrase "human resources": governments of developing nations
often regard developed nations that encourage immigration or "guest workers" as
appropriating human capital that is rightfully part of the developing nation and required
to further its growth as a civilization. They argue that this appropriation is similar to
colonial commodity fiat wherein a colonizing European power would define an arbitrary
price for natural resources, extracting which diminished national natural capital.
The debate regarding "human resources" versus human capital thus in many ways echoes
the debate regarding natural resources versus natural capital. Over time the United
Nations have come to more generally support the developing nations' point of view, and
have requested significant offsetting "foreign aid" contributions so that a developing
nation losing human capital does not lose the capacity to continue to train new people in
trades, professions, and the arts.
An extreme version of this view is that historical inequities such as African slavery must
be compensated by current developed nations, which benefited from stolen "human
resources" as they were developing. This is an extremely controversial view, but it echoes
the general theme of converting human capital to "human resources" and thus greatly
diminishing its value to the host society, i.e. "Africa", as it is put to narrow imitative use
as "labor" in the using society. In a series of reports of the UN Secretary-General to the
General Assembly over the last decade [e.g. A/56/162 (2001)], a broad inter sectoral
approach to developing human resourcefulness has been outlined as a priority for socio-
economic development and particularly anti-poverty strategies. This calls for strategic
and integrated public policies, for example in education, health, and employment sectors
that promote occupational skills, knowledge and performance enhancement.
In the very narrow context of corporate "human resources", there is a contrasting pull to
reflect and require workplace diversity that echoes the diversity of a global customer
base. Foreign language and culture skills, ingenuity, humor, and careful listening, are
examples of traits that such programs typically require. It would appear that these
evidence a general shift to the human capital point of view, and an acknowledgment that
human beings do contribute much more to a productive enterprise than "work": they
bring their character, their ethics, their creativity, their social connections, and in some
cases even their pets and children, and alter the character of a workplace. The term
corporate culture is used to characterize such processes. The traditional but extremely
narrow context of hiring, firing, and job description is considered a 20th century
anachronism. Most corporate organizations that compete in the modern global economy
have adopted a view of human capital that mirrors the modern consensus as above. Some
of these, in turn, deprecate the term "human resources" as useless.
In general the abstractions of macro-economics treat it this way - as it characterizes no
mechanisms to represent choice or ingenuity. So one interpretation is that "firm-specific
human capital" as defined in macro-economics is the modern and correct definition of
"human resources" - and that this is inadequate to represent the contributions of "human
resources" in any modern theory of political economy.
HUMAN RESOURCE DEVELOPMENT
In terms of recruitment and selection it is important to consider carrying out a thorough
job analysis to determine the level of skills/technical abilities, competencies, flexibility of
the employee required etc. At this point it is important to consider both the internal and
external factors that can have an effect on the recruitment of employees. The external
factors are those out-with the powers of the organization and include issues such as
current and future trends of the labor market e.g. skills, education level, government
investment into industries etc. On the other hand internal influences are easier to control,
predict and monitor, for example management styles or even the organizational culture.In
order to know the business environment in which any organization operates, three major
trends should be considered:
Demographics -: The characteristics of a population/workforce, for example, age,
gender or social class. This type of trend may have an effect in relation to pension
offerings, insurance packages etc.
Diversity-: The variation within the population/workplace. Changes in society
now mean that a larger proportion of organizations are made up of “baby-
boomers” or older employees in comparison to thirty years ago. Traditional
advocates of "workplace diversity" simply advocate an employee base that is a
mirror reflection of the make-up of society insofar as race, gender, sexual
orientation, etc.
Skills and qualifications – as industries move from manual to more managerial
professions so does the need for more highly skilled graduates. If the market is
"tight" (i.e. not enough staff for the jobs), employers will have to compete for
employees by offering financial rewards, community investment, etc.
In regard to how individuals respond to the changes in a labour market the following
should be understood:
Geographical spread – how far is the job from the individual? The distance to
travel to work should be in line with the pay offered by the organization and the
transportation and infrastructure of the area will also be an influencing factor in
deciding who will apply for a post.
Occupational structure – the norms and values of the different careers within an
organization. Mahoney 1989 developed 3 different types of occupational structure
namely craft (loyalty to the profession), organization career (promotion through
the firm) and unstructured (lower/unskilled workers who work when needed).
Generational difference –different age categories of employees have certain
characteristics, for example their behavior and their expectations of the
organization.
While recruitment methods are wide and varied, it is important that the job is described
correctly and that any personal specifications are stated. Job recruitment methods can be
through job centers, employment agencies/consultants, headhunting, and local/national
newspapers. It is important that the correct media is chosen to ensure an appropriate
response to the advertised post.
Human Resources Development is a framework for the expansion of human capital
within an organization. Human Resources Development is a combination of Training and
Education that ensures the continual improvement and growth of both the individual and
the organization. Adam Smith states,” The capacities of individuals depended on their
access to education”. Kelly D, 2001Human Resources Development is the medium that
drives the process between training and learning. Human Resources Development is not a
defined object, but a series of organized processes, “with a specific learning objective”
(Nadler,1984) Human Resources Development is the structure that allows for individual
development, potentially satisfying the organization’s goals. The development of the
individual will benefit both the individual and the organization. The Human Resources
Development framework views employees, as an asset to the enterprise whose value will
be enhanced by development, “Its primary focus is on growth and employee
development…it emphasizes developing individual potential and skills” (Elwood, olton
and Trott 1996) Human Resources Development can be in-room group training, tertiary
or vocational courses or mentoring and coaching by senior employees with the aim for a
desired outcome that will develop the individual’s performance. A successful Human
Resources Development program will prepare the individual to undertake a higher level
of work, “organized learning over a given period of time, to provide the possibility of
performance change” (Nadler 1984). Human Resources Development is the framework
that focuses on the organizations competencies at the first stage, training, and then
developing the employee, through education, to satisfy the organizations long-term needs
and the individuals’ career goals and employee value to their present and future
employers. Human Resources Development can be defined simply as developing the
most important section of any business its human resource by, “attaining or upgrading the
skills and attitudes of employees at all levels in order to maximize the effectiveness of the
enterprise” (Kelly 2001)[4]. The people within an organization are its human resource.
Human Resources Development from a business perspective is not entirely focused on
the individual’s growth and development, “development occurs to enhance the
organization's value, not solely for individual improvement. Individual education and
development is a tool and a means to an end, not the end goal itself”. (Elwood F. Holton
II, James W. Trott Jr).
Modern concept of human resources
Though human resources have been part of business and organizations since the first days
of agriculture, the modern concept of human resources began in reaction to the efficiency
focus of Taylorism in the early 1900s. By 1920, psychologists and employment experts in
the United States started the human relations movement, which viewed workers in terms
of their psychology and fit with companies, rather than as interchangeable parts. This
movement grew throughout the middle of the 20th century, placing emphasis on how
leadership, cohesion, and loyalty played important roles in organizational success.
Although this view was increasingly challenged by more quantitatively rigorous and less
"soft" management techniques in the 1960s and beyond, human resources had gained a
permanent role within an organization.
The HRD climate of an organization plays a very important role in ensuring the
competency, motivation and development of its employees. The HRD climate can be
created using appropriate HRD systems and leadership styles of top management. The
HRD climate is both a means to an end as well as an end in itself. In the recent past
simple instruments have been developed to measure the HRD climate in organizations.
These instruments are being widely used to assess periodically the climate, maintain
profiles and design interventions to further improve it. This unit presents a detailed
conceptual background of the HRD climate, various research studies available on HRD
climate and discusses an instrument to measure HRD climate that is being used by
different organizations. By the end of the unit the reader should be able to use the HRD
climate survey questionnaire to measure the HRD climate of his own organization.
Reader also will get an overview of the HRD climate existing in different organizations.
DEFINING CLIMATE
Perception about an organization’s goals and about decisions that a manager should take
to achieve these goals come not only from formal control systems but also through
informal organization. Both the formal and informal structure combine to create what is
called organizational climate.
The term ‘climate’ is used to designate the quality of the internal environment which
conditions in turn the quality of cooperation, the development of the individual, the
extent of member’s dedication or commitment to organizational purpose, and the
efficiency with which that purpose becomes translated into results. Climate is the
atmosphere in which individuals help, judge, reward, constrain, and find out about each
other. It influences morale and the attitudes of the individual toward his work and his
environment.
Organizational climate has been a popular concept in theory and research for sometime
and has received a great deal of attention in the past 25 years. Guion (1973) has stated
that “The construct implied by the term ‘organizational climate’ may be one of the most
important to enter the thinking of industrial psychologists in many years”.
Twelve reviews of climate literature have appeared since the mid-1960s. Though these
reviews had been critical of the conceptualization and measurement of the climate
construct, they have resulted in a significant understanding of the concept.
Hellriegel and Slocum (1974) define organization at climate as a ‘set of attributes which
can be perceived about a particular organization and/or its sub-systems, and that may be
induced in the way that organization and/or its sub-systems deal with their members and
environment”. This definition implied that in the measurement of organizational climate:
a) Perceptual responses sought are primarily descriptive rather than evaluative;
b) The level of inclusiveness of the items scales and constructs are macro rather than
micro;
c) The units of analysis tend to be attributes of the organization or specific sub-systems
rather than the individual;
d) The perceptions have potential behavioral consequences.
Schneider (1975) has prepared a working definition of climate:
“Climate perceptions are psychologically meaningful molar descriptions that people can
agree characterize a system’s practices and procedures. By its practices and procedures a
system may create many climates. People perceive climates because the molar
perceptions function as frames of reference for the attainment of some congruity between
behavior and the system’s practices and procedures. However, if the climate is one which
rewards and supports individual differences, people in the same system will not behave
similarly. Further, because satisfaction is a personal evaluation of a system’s practices
and procedures, people in the system tend to agree less on their satisfaction than on their
description of the system’s climate.”
By its very nature, ‘climate’ cannot be described concretely. Some alternative
characteristics are as follows:
— Focus on results versus focus on following work
— Individual accomplishment versus being a member of the team
— Initiative and risk-taking versus not rocking the boat
— Individual gains versus enhancement of organization objectives
— Tough mindedness versus dealing with people vs. avoidance of unpleasant actions
— The relative importance of participating management versus authoritarian
management
HRD CLIMATE AND ORGANIZATIONAL CLIMATE
HRD climate is an integral part of organizational climate. It can be defined as perceptions
the employee can have on the developmental environment of an organization. This
developmental climate will have the following characteristics (Rao and Abraham, 1986):
— A tendency at all levels starting from top management to the lowest level to treat the
people as the most important resource
— A perception that developing the competencies in the employees is the job of every
manager/supervisor
— Faith in the capability of employees to change and acquire new competencies at any
stage of life
— A tendency to be open in communications and discussions rather than being
secretive (fairly free expression of feelings)
— Encouraging risk-taking and experimentation
— Making efforts to help employees recognize their strengths and weaknesses through
feedback
— A general climate of trust
— A tendency on the part of employees to be generally helpful to each other and
collaborate with each other
— Team spirit
— Tendency to discourage stereotypes and favoritism
— Supportive personnel policies
— Supportive HRD practices including performance appraisal, training, reward
management, potential development, job-rotation, career planning, etc.
Organizations differ in the extent to which they have these tendencies. Some
organizations may have some of these tendencies, some others may have only a few of
these and few may have most of these. It is possible to work out the profile of an
organization on the basis of these tendencies.
HRD climate contributes to the organizations’ overall health and self-renewing
capabilities which in turn, increase the enabling capabilities of individual, dyads, team
and the entire organization.
ELEMENTS OF HRD CLIMATE
The elements of HRD climate can be grouped into three broad categories — general
climate, OCTAPAC culture and HRD mechanisms.
The general climate items deal with the importance given to human resources
development in general by the top management and the line manager The OCTAPAC
items deal with the extent to which Openness, Confrontation, Trust, Autonomy,
Proactively, Authenticity and Collaboration are valued and promoted in the organization.
The items dealing with HRD mechanisms measure the extent to which HRD mechanisms
are implemented seriously. These three groups were taken with the following
assumptions:
a) A general supportive climate is important for HRD if it has to be implemented
effectively. Such supportive climate consists of not only top management line
management’s commitment but good personnel policies and positive attitudes
towards development.
b) Successful implementation of HRD involves an integrated look at HRD) and efforts
to use as many HRD mechanisms as possible. These mechanisms include:
performance appraisal, potential appraisal, career planning, performance rewards
feedback and counseling, training, employee welfare for quality work life, Job-
rotation, etc.
c) OCTAPAC culture is essential for facilitating HRD. Openness is there when:
employees feel free to discuss their ideas, activities and feelings with each other.
Confrontation is bringing out problems and issues into the open with a view to
solving them rather than hiding them for fear of hurting or getting hurt. Trust is
taking people at their face value and believing what they say. Autonomy is giving
freedom to let people work independently with responsibility. Proactively is
encouraging employees to take initiative and risks. Authenticity is the tendency on
the part of people to do what they say. Collaboration is to accept interdependencies,
to be helpful to each other and work as teams.
The conventional connotation with which the term ‘climate’ has been used in literature is
‘Organizational Climate’. The concept of climate with specific reference to HRD context,
i.e. HRD climate, has been recently introduced by Rao and, Abraham (1986). Perhaps it
could be due to this reason that there is hardly any research work available in published
literature.
MEASURMENT OF HRD CLIMATE
Since the HRD climate is somewhat similar to the conventional organizational climate,
an item-wise comparison of this questionnaire with four other questionnaires that
measure organizational climate is presented in order to establish the content validity of
this questionnaire. Thus, some of the items of the HRD climate questionnaire, are
exclusive to HRD climate; the rest being common with the items included in
organizational climate questionnaire. These exclusive items are related to OCTAPAC
culture which is specific to HRD climate. Thus, this questionnaire can be expected to
measure HRD climate.
To establish the factorial validity of the items instrument developed to measure HRD
climate, factor analysis was conducted. Emergence of single/few factors with large Eigen
value from among the presented items is an indication of the factorial validity of the
questionnaire. The results of the principal components method of factor analysis are
presented down.
The first factor accounts for 44.7% of variance of climate and nine factors explain 84.1%
of variance of climate. Thus, with a reasonable degree of confidence it can be concluded
that this 38 items instrument is measuring climate well enough.
To understand various independent dimensions of climate these factors were rotated
using Varimax method and the results are presented in the following table 2.
The Varimax method yielded three major dimensions or factors of climate which are
listed in another table.
Thus these three dimensions seem to be related to counseling, autonomy and proactively,
training and philosophy. Thus, on the whole the climate is hypothesized to consist of
major components, viz, general climate OCTAPAC culture and HRD mechanisms (Rao
and Abraham, 1986). This study points out that the climate has the HRD
mechanisms/instruments as the major dimensions.
To establish the reliability of this HRD climate questionnaire, the internal consistency
(that is, homogeneity of items) is tested using Cronbach Alpha. An alpha value of at least
0.80 indicates high consistency or internal agreement between an item and the entire set
of all the items in the questionnaire (Guy et. al 1987). The Cronbach Alphas related to
each item of the questionnaire is presented in Table 4. Since each alpha is large (greater
than 0.80) it can be concluded that the internal consistency of this questionnaire is
acceptable and that all the items proposed to be included in the questionnaire are
necessary and dropping any one of them does not improve the internal consistency of the
questionnaire.
To measure the HRD climate prevalent in any organization, this questionnaire was
administered to several managers in the organization at various hierarchical levels. Each
manager is required to score each of the 38 items on a 1-5 point scale. The average of the
responses of all the managers is taken as item score for the organization. Average of all
the scores of all the items is taken as the HRD climate.
SURVEY OF HRD CLIMATE IN INDIAN ORGANIZATIONS
Several Indian organizations were surveyed for their HRD climate and data was collected
from 2673 respondents from 52 organizations and the results of which are presented here.
It is interesting to note that the average extent of climate prevalent in all the 52
organizations is about 54% which is rather low. To see which components are favorable
and which are not, an item-wise analysis is conducted and results are discussed below.
The following are the items with respect to which the HRD climate is not favorable, i.e.
the .average item-wise scores are below 50%.
a) Top management goes out of its way to make sure that employees enjoy their work.
b) There are mechanisms in the organizations to reward any good work done or any
contribution made by the employees.
c) Employees are encouraged to experiment with new methods and try out creative
ideas.
d) When behavior feedback is given to employees they take it seriously and use it for
development.
e) Employees in this organization take pains to find out their strengths and .weaknesses
from the supervising officers or colleagues.
f) Employees returning from training programmers are given opportunities to try out
what they have learnt.
g) Employees are encouraged to take initiative and do things on their own without
having to wait for instructions from supervisors.
h) Career opportunities are pointed out to juniors by senior officers in the organization.
i) This organization ensures employee welfare to such an extent that the employees can
save a lot of their mental energy for work purposes.
The following are the items with respect to which the HRD climate is favorable, i.e., the
average item-wise scores are above 60%.
a) The top management believes that human resources are an extremely important
resource and that they have to be treated more humanly.
b) People in this organization are helpful to each other.
c) Promotion decisions are based on the Suitability of the promoter rather than on
favoritism.
d) Performance appraisal reports in our organization are based on objective assessment
and adequate information and not on favoritism.
e) When employees are sponsored for training, they take it seriously and try to learn
from the programmed they attend.
f) Employees are not afraid to express or discuss their feelings with their superiors.
Thus it appears that there is a gap between belief and practice, at the top management
level, namely, though the top management believes that human resources are their most
important asset, and yet they do not seem to do much in developing their human
resources. Except for promotion decisions, the reward mechanisms are not seen to be
favorably implemented. Though most of the organizations spend huge amounts of money
on training and the employee also take their training seriously, the organizations dc not
seem to be making any effort to make effective use of the investments made in training
the employees by not assigning them the tasks related to the areas in which they are
trained.
It is rather strange to note that HRD climate is open enough for the employees to discuss
their feelings with their superiors, yet the employees are reluctant to accept the feedback
given by their superiors and use it for their development. This indicates that the
organizations are creating a climate for openness insofar as expression of feelings is
concerned, but not for receiving the feedback. It is unfortunate to note that the
organizations do not seem to be fostering any creativity and encouraging any initiative on
the part of the employees to perform their own tasks.
WHAT CONTRIBUTES TO HRD CLIMATE?
The following factors may be considered as contributing to HRD climate:
1) Top Management Style and Philosophy: A developmental style a belief in the
capability of people participative approach openness and receptivity to suggestions
from the subordinates are some of the dimensions that contribute to the creation of a
positive HRD climate.
2) Personnel Policies: Personnel policies that show high concern for employees, that
emphasis equity and objectivity in appraisals policies that emphasis sufficient
resource allocation for welfare and developmental activities, policies that emphasis a
collaborative attitude and trust among the people go a long way in creating the HRD
climate.
3) HRD Instruments and Systems: A number of HRD instruments have been found
to generate a good HRD climate. Particularly open systems of appraisal with
emphasis of counseling, career development systems, informal training
mechanisms, potential development systems etc. contribute to HRD climate.
4) Self-renewal Mechanisms: Organizations that have built in self-renewal
mechanisms are likely to generate a positive HRD climate.
5) Attitudes of Personnel and URD Staff: A helpful and supportive attitude on the
part of HRD and personnel people plays a very critical role in generating the HRD
climate. If the personal behavior of any of these agents is not supportive, the HRD
climate is likely to be vitiated.
6) Commitment or Line Managers: The commitment of line managers to the
development of their subordinates is a very important determiner of HRD climate. If line
managers are willing to spend a part of their time for their subordinates, it is likely to
have a positive impact.
INTRODUCTION TO THE PROBELM
The main objective of my study is to analyse the HRD climate and system
implementation in the Camphor & Allied Products Ltd. (CAP). As the organisation is not
very large and my research is empirical in nature that’s why I have covered the following
aspects of HRD climate and system.
HRD System:-
1. Transfer and Rotation
2. Reward and Punishment
3. Performance Appraisal
4. Feedback
5. Training and Development
6. Career Planning
7. Succession Planning
8. Participation
HRD Climate:-
1. Non Financial Motivation and Job Satisfaction
2. Communication Process
3. Collaboration and unity among employees
ObjectivesObjectives
The broader purpose of the present study is to explore Human Resource Development
Climate.
More specifically the objectives of the study are:
To understand different criteria under which the HRD Climate of any
organization is defined.
To understand the impact and effects of HRD Climate on the employees working
in Indian industries.
To analyze prevailing structure of HRD Climate in Indian Industries and its
present impact on the employees.
To analyze weaker sections of this HRD Climate.
To study in detail the view point of employees towards the implementation of
HRD Climate.
RESEARCH DESIGN
Research design is simply the framework or plan for a study, used as a guide in collecting
and analyzing data. There are three types of Research Design:-
1. Exploratory Research Design:- The major emphasis in exploratory
Research design is on discovery of ideas and insights.
2. Descriptive Research Design:- The Descriptive Research Design
Study is typically concerned with determining the frequency with which
something occurs or the relationship between two variables.
3. Causal Research Design:- A Causal Research Design is concerned
with determining cause and effect relationship.
For the study, Descriptive Research Design was undertaken as it draws the opinion of
employees/ workers on a specific aspect.
SAMPLING DESIGN
(a) Population:-
Element: Managers (15) & Employees (100 per shift)
Sampling Unit: Departments- Sections- Managers- Employees
Extent: Camphor & Allied Products Ltd. Bareilly.
Time: July’ 06 – Apr’ 07.
(b)Sampling Unit:-
The organisation structure of has been classified into three Department
viz. Finance, General & Administration and Works, which are headed by Mr. Ravi Vaish
(Manager Finance), Mr. S.P. Singh (General Manager, Commercial & Administration)
and Mr.V.K. Tyagi (General Manager, Works). These heads are followed by – Mr.
Rajeeva (Assistant Manager, Finance), Mr. Kamal M. Mishra (Dy. Administrative
Officer), Mr. Divakar Kumar (Assistant Manager, Commercial), Mr. Milan Khandelwal
(Plant Manager), Mr. Epin Bargie ( Manager, Production) and Mr. P.L. Shah (Manager,
Engineering).
The list of employees, total 375(100 per shift) was provided by the organisation.
(c) Sampling Frame:-
List of managers from which sample is actually drawn is as follows:
1. Mr. Ravi Vaish (Manager Finance)
2. Mr. Rajeeva (Assistant Manager, Finance)
3. Mr. Ravi Ranjan ( Senior Officer, Stores)
4. Mr. B.P. Khandelwal ( Senior Officer, Taxation)
5. Mr. S.P. Singh (General Manager, Commercial & Administration)
6. Mr. Kamal M. Mishra (Dy. Administrative Officer)
7. Mr. Divakar Kumar (Assistant Manager, Commercial)
8. Mr. R.A. Shammi (Assistant Liason, Officer)
9. Mr. Quadir Ahmed ( Assistant Officer, Personnel)
10. Mr. N.K. Bali (Senior Sales Officer)
11. Mr. V.K. Tyagi ( General Manager, Works)
12. Mr. Milan Khandelwal (Plant Manager)
13. Mr. Epin Bargie ( Manager, Production)
14. Mr. P.L. Shah (Manager, Engineering)
15. Mr. Sanjay Paul (Dy. Manager, Engineering)
(d) Sample Size:-
9 Managers + 19 Employees
(e) Sampling Method:-
There are two methods of sampling:-
1. Probability Sampling: It is based on the concept of random selection of a controlled
procedure that assures that each Population element is gives a non-zero chance of
selection. Probability Sampling is of following types:
1. Simple Random
2. Systematic
3. Cluster
4. Stratified
5. Double
2. Non-Probability Sampling: Non probability sampling is non-random and subjective.
That is each member does not have a known non zero chance of being included. Types of
Non-Probability Sampling
1. Convenience
2. Judgement
3. Quota
Researcher selects the sample as per their convenience.
For this research work I have choosen Non- Probability Convenience Sampling because
time limit for the completion of the work is limited and also managers and employees are
not available all the time.
DATA COLLECTION METHOD
Data for the present study is collected from two sources:
a. Primary:- The first hand information is collected with the responses of
questionnaire. For this purpose a questionnaire is given to the managerial staff of
the CAP. They were asked to choose the best alternative among the given
alternatives, as per their knowledge, experience and observation.
b. Secondary: - Secondary data will be collected from published sources like
Journals, Magazines, various newspapers and published books.
In every project report it is considered to be an important part to find and analyze all the
facts and figures been produced by the research work. It helps in drawing out final
conclusions and reaching at a final result or to find the solution of the problem for which
the research is being done.
In the winter project the research is been carried out on the HRD climate of Indian
Industries, their layout, implementation, policies, rules and regulations that are been
carried out in an organization. The research is done to analyze that whether the HRD
structure is fulfilling the demands of the employees or any need or change is been
required in their schedule or not. For that purpose a small questionnaire session is been
conducted in order to find out the employees’ views regarding the current HRD Climate
implemented in their organization.
CONCLUSION
Suggestions and Recommendations
LimitationsLimitations
The project report carries with it few limitations, on which the accuracy of the text
written will depend.
The first and foremost limitation is regarding the sources of information. The
information contained has been obtained from sources believed to be reliable and
in good faith, but which may not be verified independently.
The second limitation is that some of the calculations are based on certain
assumptions considered appropriate.
Using several statistical tools derives the estimates. Hence the findings obviously
carry all the limitations of the statistical tools used.
Same sets of data from different sources are different. Since not all the data are
available from a single source, an attempt has been made to standardize the data
wherever required, which is essential to maintain uniformity through out the
project.
The aggregate figures for various parameters are subject to exclusion or inclusion
of various constituent variables. While sincere efforts are made to ensure the
absence of mismatch, the extent to which this can be done is limited.
One more important limitation occurred while conducting questionnaire is that
most of the respondents had either missed it or many hadn’t returned it or many
hadn’t filled it particularly. So to derive actual data becomes impossible based on
those questionnaires.
BOOK:
1. Kothari,C.R.,Methods and Techniques,New Delhi,New Age International Pvt,
Ltd., 2005
WEBSITES:
QUESTIONNAIRE
Dear Respondent,It is to submit that I am a student of MBA (final year) of U P Technical University, Lucknow. For partial fulfillment of MBA degree I am conducting a research project in your esteemed organization. You are requested to fill the questionnaire. The responses given by you shall be kept confidential.
Thanks. Puja Mittal
Que 1). Promotion decisions are based on the suitability of the promotee rather than on favouritism.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 2). Is there Job rotation practiced in the organisation?
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 3). Job-rotation in this organisation facilitates employee development.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 4). There are mechanisms in this organisation to reward any good work done or any contribution rnade by employees
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 5). Performance appraisal reports in our organisation are based on objective assessment and adequate information.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 6). When behaviour feedback is given to employees they take it seriously and use it for development.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 7). When employees are sponsored for training, they take it seriously and try to learn from the programmes they attend.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 8). Employees returning from training programmes are given opportunities to try out what they have learnt.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 9). Seniors guide their juniors and prepare them for future responsibilities/ roles they are likely to take up.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 10). Career opportunities are pointed out to juniors by senior officers in the organisation.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 11). Delegation of authority to encourage juniors to develop handling higher responsibilities is quite common in this organisation.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 12). The top management is willing to invest a considerable part of their time and other resources to ensure the development of employees.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 13). The top management of this organisation goes out of its way to make sure that employees are invited for participation in decision making.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 14). When an employee does good work his supervising officers take special care to appreciate it.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 15). Employees are afraid to express or discuss their feelings with their superiors and subordinates.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 16). When problems arise people discuss these problems openly and try to solve them.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 17). Team spirit is of high order in the organisation.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 18). People lacking competence in doing their jobs are helped to acquire competence.
(a). Always (b). Sometimes
(c). Rarely (d). Never
Que 19). People in this organisation are helpful to each other.
(a). Always (b). Sometimes
(c). Rarely (d). Never