ROLE DESCRIPTION

JOB TITLE Office Administration Apprentice

LOCATION Kidderminster town centre

HOURS 40 hours per week, Monday to Friday

SALARY Apprentice wage

REPORTING TO Chief Executive; day to day supervision provided by Admin, Sales and Marketing Co-ordinator

ROLE PURPOSE An apprenticeship role, providing general office support for the organisation by undertaking a range of routine and occasionally non-routine tasks

SPECIFIC RESPONSIBILITIES

Working under the guidance of the Admin, Sales and Marketing Co-ordinator and working to Roots HR standards, provide general administration and support by:

Undertaking filing, shredding, printing, photocopying, scanning, collation and archiving of paper documents

Undertaking filing and archiving of electronic documents Creating, updating or amending electronic documents, spreadsheets and

databases Handling incoming and outgoing post Researching, ordering and purchasing office supplies and liaising with

suppliers Answering the telephone, transferring callers and/or taking accurate

messages as appropriate in a professional and friendly manner Providing a meet and greet service to our visitors Providing refreshments for staff and visitors Supporting the Consultants e.g. by assisting them in preparing for

presentations, training events, exhibitions, seminars and proposals Sending out approved marketing communications to clients, prospects and

supporters Wrapping and despatching gifts and sending cards etc to clients and other

supporters of Roots HR as requested

Following remote diagnostic instructions from IT and telecoms providers to fix low-level technology issues.

GENERAL RESPONSIBILITIES

To follow Roots HR quality assurance processes to ensure consistency in delivery

At all times, maintain the highest professional standards as a Roots HR representative when acting on our behalf in any way

Ensure the highest professional standards with regard to language, spelling, grammar and formatting in all communications, internally or with clients

Undertake training as required and as relevant to the role Adhere to and uphold our mission, vision, social purpose, strategic aims and

policies. Specifically, uphold the following policies:

Equal Opportunities, Diversity and Anti-Discriminatory Practice Health and Safety Data Protection and Confidentiality.

Any other duties as requested by the Admin, Sales and Marketing Co-ordinator or agreed in advance with the Chief Executive.

This job description is not necessarily an exhaustive list of duties but is intended to reflect a range of duties the post-holder will perform. The job description will be reviewed regularly and may be changed in the light of experience and in consultation with the post-holder.

WORKING ENVIRONMENT

Office-based, in a shared working environment.

PERSON SPECIFICATION

Essential Desirable

Qualifications 5 GCSE (or equivalent) passes gained or anticipated at grade C or higher, including English Language

Commitment to undertaking a Level 2/3 apprenticeship in Business and Administration

Experience No previous work experience required Working or volunteering within a social society organisation

Skills Computer literacy, with working knowledge of Microsoft Word and Outlook

Good verbal and written communication skills

Strong attention to detail for high levels of accuracy

Working knowledge of Microsoft Office Excel, Access and PowerPoint

A logical and methodical approach to maintaining systems, including electronic and paper filing

Knowledge Understanding of confidentiality and dealing with sensitive information appropriately

Personal attributes

Trustworthy and reliable, able to respond and adapt to the demands of a professional work environment

A good team player who can anticipate and recognise where support is required and accommodate the needs of others

A good telephone manner

Well motivated, enthusiastic and eager to learn

Commitment to the social sector

Other Prepared to work flexibly, including additional hours on occasions, in response to the needs of the organisation

Able to travel occasionally throughout the region, for training and exhibitions.