10+ YEARS OF DEVELOPING & FACILITATING ENGAGING AND EFFECTIVE LEARNING EXPERIENCES

Professional Skills & Expertise

Instructional Designer with expertise in learning design and technology. I love collaborating with teams who also value enriching curriculum development, strategic evaluation and assessment, contemporary pedagogy, human performance training, and innovative technology. I have 5+ years of experience facilitating soft skills for internal employees and basic skills for external customers. Methodologies such as ADDIE, SAM, The Kirkpatrick Model, and Problem-Based Learning really excite me!

Experience

Field Leader (Coach) - Enjoy, Inc. May 2015 to present

• Lead, manage, and maintain development of 40+ Experts in the field to deliver personalized technical experiences to customers in the San Francisco Bay Area and greater Manhattan

• Communicate corporate initiatives and processes to Experts in the field

• Act as liaison between the field, operations, and management

• Advocate for Experts

Training Experience Designer - Enjoy, Inc. December 2014 to May 2015

• Design, develop, and facilitate varied curricula for new and existing employees and partners in the San Francisco bay area and Manhattan

• Implementation and methods of training include instructor led courses as well as internal e-learning using Absorb’s learning management system

• Designed a self-organized, collaborative learning environment for employees to gain product knowledge and relevant soft skills used to be used in the field

Instructional Designer - PayPal, Inc. (contractor) June 2014 to December 2015

• Design, develop, and maintain learning plans and varied curricula for global and regional employees and partners created with Articulate Storyline delivered on an internal learning management system

• Implementation and evaluation of training including on-demand and instructor led courses, and testing as needed for internal employees

• Improvement of workflow and performance by development and updating of existing processes

Limited Term Lecturer - Purdue University (online) May 2014 to August 2014

• Co-instructor for two courses: “Integration and Management of Computers in Education” - Dr. Sunnie Watson, Course Lead; and “Introduction to eLearning” - Dr. Victoria Walker, Course Lead for online students in the Ph.D. and MS.Ed. programs of Learning Design & Technology in the Department of Curriculum and Instruction

• Co-instructor duties included the assessment and evaluation of online learners, contribution to and monitoring of discussion forums, and management of course (and pre-course) assets

Email: frokaw@gmail.com LinkedIn

freddirokaw.com freddirokaw.weebly.com

FREDDI ROKAW Francine “Freddi” Rokaw, MS.Ed.

Lead Creative/Creative Trainer - Apple, Inc. April 2006 to February 2012

• Led a team of five Creative Trainers

• Maintained superior customer feedback by analyzing and acting on report data

• Supported company culture by integrating corporate initiatives

• Acted as a trusted liaison between management and trainers

• Built an intra-company award-winning team

Creative Strategies Guest Trainer - Apple, Inc. February 2008 to January 2012

• Facilitated the training of new and experienced Creative Trainers at Apple headquarters

• Led training sessions focusing on contemporary teaching methods and corporate culture

• Received consistently superior ratings from attendees and superiors

• Continued to serve as a valuable mentor to incoming Guest Trainers for 3 years beyond the initial year-long appointment

• Following the training, many attendees were promoted, ensuring valuable ROI for Apple

Education

MS.Ed. Purdue University, West Lafayette, Indiana, U.S.A. •Master of Science, Education - Learning Design and Technology

College of Education, Department of Curriculum and Instruction

Diploma of Computer Animation, Sheridan College School of Visual Arts, Ontario, Canada •Post-graduate studies in computer graphics and animation

Diploma of Graphic Design, St. Lawrence College, Ontario, Canada •Three-year program focused on traditional graphic design

Certifications & Assessments

Kirkpatrick Partners Training and Evaluation Bronze Certification (2015) Apple Leadership Essentials (2011) Myers-Briggs and LBAII assessments (2011)

Professional Associations

ATD - Association of Talent Development (formerly ASTD) AACE - Association for the Advancement of Computing in Education AECT - Association for Educational Communications and Technology AERA - American Educational Research Association GOLDEN KEY International Honour Society - Member since Nov. 2012

Past Volunteer Work

Judge and Panelist for the 2014 1776 Challenge Cup in San Francisco Personnel Manager the Los Angeles Symphonic Winds Volunteer for the non-profit educational foundation Burbank Arts for All

Francine “Freddi” Rokaw, MS.Ed. Email: frokaw@gmail.com