roi vs voi

International Coach Academy http://www.icoachacademy.com

ROI vs VOI


Core Issues for Business1. How to attract and keep talented people2. How to increase profitability and shareholder value3. How to increase creativity, productivity and customer satisfaction


•Change is accelerating• Risk and uncertainty are increasing• Complexity is increasing

The New Operating System


• Time• Fear• Bottom Line

Today’s Business Environment


Fear vs TrustWe must abandon the FEAR paradigm of old for a new paradigm of trust in ourselves, in others, and in progress.


The Nature of Change“….personal change must precede or at least

accompany management or organisational change….attempting to change an organisation without first changing one’s habit patterns is analogous to attempting to improve one’s tennis game before developing the muscles that make better strokes possible.”

Steven Covey


Enter Coaching…


Coaching seen as notconnected to the needs ofthe business.

Decision science – makingan assessment and decisionto implement coaching.

Needing a tool to measurecoaching

Coaching Today


Current tool - ROI

Kirkpatrick’s Model• Level 1 Reaction• Level 2 Learning• Level 3 Behaviour• Level 4 Business Objectives

Measuring Coaching


Measuring Coaching

Phillips Model• Same first four steps as Kirkpatrick• Level 5 Return on Investment

BCR = program benefitsProgram costs

ROI (%) = Net ProgramBenefits X 100 ProgramCosts


• Very costly• Coach centred• Training tool• Doesn’t include the intangible• Long term

Evaluating ROI


• Value/s of Investment • What is it?• How does it work?

Introducing VOI


VOI

• Values• Intent • Behaviours • Outcome• Measured by the client


ROI vs VOI

ROI VOI

Left brained

Trainer centred

Science

System

Financial Return

Goals

Right brained

Client centred

Art/humanistic

Organic

Value Creation

Values


Lets find the middle point – the whole brained – the white space


Thank You

Bronwyn [email protected]

roi vs voi

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