Measuring ROI of TrainingMeasuring ROI of Training

Session 4 Data GatheringSession 4 Data Gathering

"GENIUS IS ONE PERCENT "GENIUS IS ONE PERCENT INSPIRATION AND NINETY-NINE INSPIRATION AND NINETY-NINE

PERCENT PERSPIRATION“PERCENT PERSPIRATION“THOMAS EDISONTHOMAS EDISON

WHAT YOU NEED TO KNOWWHAT YOU NEED TO KNOW

Qualitative vis QuantitativeQualitative vis Quantitative

Qualitative

Quantitative

Qualitative vis QuantitativeQualitative vis Quantitative

I feel

Four (4) roses

WHEN?WHEN?

First Order Analysis and Definition of

Business Need

Identification of Performance

Need

Business Context(Internal and

External)

Competence GapSolution

GenerationIntervention

Strategy

Presenting Problem/

Opportunity

Non Training Solution

Program Design Event PlanningEvent

ManagementEvent OutcomesLevel 1 Level 1 Level 2

Level 3Level4 and 5

Level 6

WHICH GATHERING TECHNIQUES WHICH GATHERING TECHNIQUES AND INSTRUMENTS?AND INSTRUMENTS?

•QuestionnairesQuestionnaires•SurveysSurveys•TestsTests• InterviewsInterviews•Focus groupsFocus groups•ObservationObservation•Performance Performance recordsrecords

•Knowledge and Knowledge and skills testingskills testing

•Program follow upProgram follow up•Project assignmentsProject assignments

Methods and InstrumentsMethods and Instruments

Methods and InstrumentsMethods and Instruments

Instrument/Level 1 2 3 4 5 6

Follow up questionnaire

Follow up survey

Knowledge tests all formats

Skills evaluation all formats

Focus group

Interview

Observation

Performance contracting and recording

Project assignments

Program follow up

WHERE DO YOU FIND THE DATA?WHERE DO YOU FIND THE DATA?

SourcesSources

• Participants;Participants;• Supervisors of Participants;Supervisors of Participants;• Subordinates of Participants;Subordinates of Participants;• Peer Group;Peer Group;• HRD Staff;HRD Staff;• Performance Records:Performance Records:

– Performance contracts;Performance contracts;– Disciplinary records;Disciplinary records;– Safety records;Safety records;– ScorecardsScorecards

THE BIG FIVE IN DESIGNING A THE BIG FIVE IN DESIGNING A QUESTIONNAIRE?QUESTIONNAIRE?

DesignDesign

• Valid – including Valid – including face validity;face validity;

• Reliable;Reliable;

• Easy to administer;Easy to administer;

• Anonymity and Anonymity and feedback feedback commitment;commitment;

• Cost effectiveCost effective