rocking your success with harmonious communication! files/am... · rocking your success with...
TRANSCRIPT
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Rocking Your Success with Harmonious Communication!
Presented by: Carolyn J. Carverwww.carolynjcarver.com
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I can’t believe I said that!
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You know what I
should’ve said…
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Determines how you use your smarts.
Can change over time.
Gets you the promotion!
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4 Competencies of Emotional Intelligence
Self-Awareness Social Awareness
Self-ManagementRelationshipManagement
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4 Competencies of Emotional Intelligence
Self-Awareness
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The Amygdala is part of the Limbic System.
You cannot be emotional and reasonable at the same time.
You have the power to choose which one you’d rather be!
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THOUGHTS
EMOTIONS
ACTIONS
RESULTS!
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4 Competencies of Emotional Intelligence
Self-Management
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The goal is not to be successful.
The goal is to be valuable.
Once you’re valuable,instead of chasing
success, it will attract itself to you.
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Are you really angry? Really?
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4 Competencies of Emotional Intelligence
Social Awareness
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Influenced by:• The Great Depression• World War II
Traits:• Loyal• Respectful of authority• Stubbornly independent• Excellent work ethic• Advanced communication skills
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Musical Influences:• Glenn Miller• Billie Holiday• Nat King Cole• Bing Crosby• The Andrew Sisters
#1 song from 1950:Mona LisaNat King Cole
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Influenced by:• The Vietnam War• The 60’s • Postwar social change
Traits:• Question authority• Excellent teamwork• Well-educated• Thrive on adrenaline-charged assignments.
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Musical Influences:• The Beatles• The Rolling Stones• Bob Dylan• Elvis Presley• Johnny Cash
#1 song of 1970:Let It BeThe Beatles.
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Influenced by:• Experienced more divorce than
any other generation• Lack of identity
Traits:• Independent• Intolerant of bureaucracy• Critical• Hardworking
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Musical Influences:• Nirvana• Madonna• Pearl Jam• Elton John• Alice in Chains
#1 Song of 1985:Money For NothingDire Straits
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Influenced by:• Technology • Doting parents
Traits:• Tech savvy• Acceptant of change• Require work/life balance• Socially responsible• “Everybody wins”
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Musical Influences:• 3 Doors Down• Matchbox 20• Whitney Houston• Eminem• Toby Keith
#1 Song 2000:BreatheFaith Hill
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Influenced by:• Media-saturated world• Gen X (their children)
Traits:• More like Traditionalists • Like instant gratification• Next, next, next (Twitter, Instagram, etc.)• Lacks a community-oriented nature
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Musical Influences:• Ed Sheeran• Taylor Swift• The Weekend• Rihanna• Miranda Lambert
#1 Song 2015Uptown FunkMark Ronson featuring Bruno Mars
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2024: How old will they be?
79 years old 60 to 78 years old
44 to 59 years old 29 to 43 years old28 years old
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4 Personality Types
Results-Focused People-Focused
Harmony/BalanceFocused
Detail-Focused
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4 Personality Types
Results-Focused People-Focused
Harmony/BalanceFocused
Detail-Focused
Dominant Influential
Steady Conscientious
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4 Competencies of Emotional Intelligence
Relationship Management
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Blindsided: “I appreciate that you had some time to think about what you wanted to say. I’d like some time to respectfully respond. (Set a time frame)”
You know you’ll have to apologize later:
“I don’t want to say just anything. I’d like to say the right thing. Can we postpone this conversation until (set a time frame)?”
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What if it’s a family member of a resident?
“I can truly appreciate how frustrating ___________ is for you. I’m going to take some notes while you’re speaking. If I can come up with a solution right away, I’ll share it with you. If not, I hope you’ll give me some time (set a time frame) to come up with the right solution; not just any solution. What do you think?”
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Thank you so much!
Presented by: Carolyn J. Carverwww.carolynjcarver.com