rock stars, builders, and janitors: you're doing it wrong, new relic [futurestack16]
TRANSCRIPT
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Confidential ©2008-15 New Relic, Inc. All rights reserved.
Rockstars, Builders and Janitors:You’re doing it wrong!
Alice Goldfuss, Site Reliability Engineer, New Relic
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Rockstars JanitorsBuilders@alicegoldfuss
You’re doing it wrong
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Confidential ©2008-15 New Relic, Inc. All rights reserved.
This document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.
Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,” “expects” or words of similar import.
Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings New Relic makes with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov.
New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.
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• Built new features / tools / systems
Scaled existing onesCleaned up existing ones
In the past 3 months, have you mainly:
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Confidential ©2008-15 New Relic, Inc. All rights reserved.
I’m Alice
5
SRE @
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• Define the rolesExamine the current
environmentDiscuss a better way
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Rockstar
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Rockstar StrengthsCurious and open-minded
Can iterate fastAlways looking to the next thing
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Rockstar WeaknessesGet bored easilyNo patience for maintenance
Not used to thinking about end user experience
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Builder
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Builder StrengthsUnderstand scaleValue reliabilityGood at catching “what ifs” that others miss
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Builder WeaknessesCan move slow while trying to build out
Have hard time letting things go
Can be resident doom-sayers
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Janitor
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Janitor StrengthsUnderstands the weaknesses in your systems
Really good at bandaids
Able to do a lot with a little
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Janitor WeaknessesCan often resort to cleaning manually instead of automating
Often gets stuck down in the weeds
Resistant to change
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Rockstars
Janitors
Builders
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Rockstars
Janitors
Builders
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Organic == Good?
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GMO
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GMO
Greater Mobility, Okay?
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• They get stuck
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• They get stuckThey get tunnel vision
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Current State of Tech
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117 responses
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47.9% Currently Rockstars
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55.2% Want to be Rockstars
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19.7%
CurrentlyBuilders
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35.3%Want to beBuilders
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32.5% CurrentlyJanitors
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9.5%
Want to beJanitors
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47.9%
19.7%
32.5% Current State
Rockstars
Builders
Janitors
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55.2% 35.3%
9.5%
Preferred State
RockstarsBuilders
Janitors
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70.9%
70.9% of Rockstarsare Devs
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58.3%
58.3% ofJanitorsare Ops
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54.4%54.4% ofBuildersare Devs
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55.0%
55% who want to be Builders are Ops
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70.9%
58.3%
54.4%
Dev OpsDev
Rockstars Builders Janitors
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26.3% 26.3% thinkwork distributionon team is unfair
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49.1%
49.1% thinkwork distributionin company is unfair
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people unhappy / not doing the work they want
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can try to make something like reliability a first class citizen, but people confuse that with not changing anything, so it’s a tough sell
Focus on Reliability
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can try rotating responsibilities across teams, but some teams will be better at some tasks than others, and this will evolve back into an imbalanceRotate
Teams
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what to do?
What to do?
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Ursula Le Guin
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The Left Hand of Darkness
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“No physiological habit is established, and the mother of several children
may be the father of several more.”
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“Burden and privilege are shared out pretty equally; everybody has the same risk to run or choice to make. ”
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Have everyone do everything
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what??
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That’s not what this is
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Remove the Blinders
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Build better56
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Foster new skills
57
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Rotate
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4 engineers
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1 week janitor1 week builder2 weeks rockstar
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50.0% 25.0%
25.0% Proposed State
Rockstar
Builder
Janitor
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55.2% 35.3%
9.5%
Preferred State
RockstarsBuilders
Janitors
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Technical debt
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Velocity!
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Productivity =
Size(TechDebt)Size(System)1 -
Griffith, C. Izurieta, H. Taffahi, and D. Claudio, “A simulation study of practical methods for technical debt management in agile software development,” in Proceedings of the 2014 winter simulation conference, Piscataway, NJ, USA, 2014, pp. 1014-1025. http://www.gregerwikstrand.com/technical-debt-reduction/
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case study
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Decommissioned 1,139 applications in 2013 alone
Reduced systems 7,000 to 4,200 in three years
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“The Digital Transformation Symphony: When IT and Business Play in Sync” http://www.slideshare.net/capgemini/the-digital-cio
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Reduced debt by €14 billion
“The Digital Transformation Symphony: When IT and Business Play in Sync” http://www.slideshare.net/capgemini/the-digital-cio
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Where to start?
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Ops team
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firefighting
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pile of sustaining work
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pile of sustaining work
Don’t punish your ops team for your dev team’s
SHIT TY CODE
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• What are you worried about?
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• What are you worried about?
What could we do better?
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• What are you worried about?
What could we do better?What do you want to add?
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devs overburdened
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devs overburdened
GOOD
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Rockstar tasksNew feature / tool / system
Research new projects
Demo mockups
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Builder tasksImprove testingImprove service resiliency
Understand greater impact
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Janitor tasksBug fixesRefactoringConfig cleanup
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• What are you worried about?
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• What are you worried about?
What could we do better?
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• What are you worried about?
What could we do better?What do you want to add?
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47.9%
19.7%
32.5% Current State
Rockstars
Builders
Janitors
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• Define the roles
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• Define the rolesExamine the current
environment
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47.9%
19.7%
32.5% Current State
Rockstars
Builders
Janitors
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55.2% 35.3%
9.5%
Preferred State
RockstarsBuilders
Janitors
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• Define the rolesExamine the current
environmentDiscuss a better way
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50.0% 25.0%
25.0% Future State
Rockstar
Builder
Janitor
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Thanks!
98
@alicegoldfuss
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This document and the information herein (including any information that may be incorporated by reference) is provided for informational purposes only and should not be construed as an offer, commitment, promise or obligation on behalf of New Relic, Inc. (“New Relic”) to sell securities or deliver any product, material, code, functionality, or other feature. Any information provided hereby is proprietary to New Relic and may not be replicated or disclosed without New Relic’s express written permission.
Such information may contain forward-looking statements within the meaning of federal securities laws. Any statement that is not a historical fact or refers to expectations, projections, future plans, objectives, estimates, goals, or other characterizations of future events is a forward-looking statement. These forward-looking statements can often be identified as such because the context of the statement will include words such as “believes,” “anticipates,” “expects” or words of similar import.
Actual results may differ materially from those expressed in these forward-looking statements, which speak only as of the date hereof, and are subject to change at any time without notice. Existing and prospective investors, customers and other third parties transacting business with New Relic are cautioned not to place undue reliance on this forward-looking information. The achievement or success of the matters covered by such forward-looking statements are based on New Relic’s current assumptions, expectations, and beliefs and are subject to substantial risks, uncertainties, assumptions, and changes in circumstances that may cause the actual results, performance, or achievements to differ materially from those expressed or implied in any forward-looking statement. Further information on factors that could affect such forward-looking statements is included in the filings we make with the SEC from time to time. Copies of these documents may be obtained by visiting New Relic’s Investor Relations website at ir.newrelic.com or the SEC’s website at www.sec.gov.
New Relic assumes no obligation and does not intend to update these forward-looking statements, except as required by law. New Relic makes no warranties, expressed or implied, in this document or otherwise, with respect to the information provided.
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1 https://www.flickr.com/photos/lydur/22006675124/1 https://www.flickr.com/photos/qilin/49135690116 https://commons.wikimedia.org/wiki/File:St_Anger_Album_Artwork.png22 https://www.flickr.com/photos/tamakisono/1490306821940 https://www.flickr.com/photos/46799485@N00/447076140943 https://www.flickr.com/photos/christinagallivan/8660375888/44 Photo by Jack Liu, 201445 https://queerscifi.com/for-readers-the-new-pronouns/49 https://www.flickr.com/photos/greencolander/320392221150 https://upload.wikimedia.org/wikipedia/commons/e/ee/Woodwards_building_Vancouver_demolition_2.jpg
Image credits
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53 https://www.flickr.com/photos/3059349393/8000156483/54 https://www.flickr.com/photos/dalbera/4923032712/56 https://www.flickr.com/photos/moonlightbulb/8025527585/57 https://www.flickr.com/photos/dafnecholet/537420094862 https://www.flickr.com/photos/alebonvini/475765119963 https://www.flickr.com/photos/dave_see/1513268418464 https://www.flickr.com/photos/diversey/1623358150/70 https://www.flickr.com/photos/expertinfantry/71 https://www.flickr.com/photos/adambelles/5044281763/72 https://www.flickr.com/photos/cogdog/9090732482/77 https://www.flickr.com/photos/twalmsley/554571234179 https://www.flickr.com/photos/athomeinscottsdale/3279949186/80 https://www.flickr.com/photos/modofodo/14964870008/