rock and vodafone onenet 2016

One Net Specialists

2016

One Net Specialists

Rock Networks LtdStone Cross Court, Stone Cross Park, Golborne, Warrington, Lancashire WA3 3JD

Tel: +44 (0) 844 326 7000 Email: [email protected]

One Net ExpressGet a virtual landline number which diverts to your mobile - so you’re always available to our customers.

One Net BusinessNever miss a call or message our cloud-based system combines your office phone, mobile and voicemail.

Red SharerShare your data allowance across your team and get a simple monthly bill. And get unlimited UK calls and texts.

Totally Managed MobilityTake the hassle out of managing mobile devices - we’ll manage multiple operating systems for you and look after your security needs.

www.rock-networks.co.uk

One Net Specialists



What is One Net Business?One Net Business brings all of your business telecoms together, onto a cloud platform which is delivered expertly by Rock and Vodafone. It is the first product to bring together fixed and mobile networks, and offer business customers a seamless service.

You can take a call, on any of your numbers, on anything from a mobile to a laptop to a Cisco desk-phone…

One Net Business is Unique - A future proof system, with planned product

enhancements that your business doesn’t need to pay for each time.

- Its a hosted system, off site from your premises – so all the latest technology is added with no disruption to your business.

- Vodafone and Microsoft has given One Net ability to integrate Microsoft Office 365 and Skype for Business. See more here

- Truly make and receive calls on any device, choosing which number you present – Your mobile or your geographic number.

- Set multiple hunt groups, simultaneous or sequential calling – giving flexibility to your sites, remote workers, office staff and more.

One Net Business is a flexible business telecom service that can be set up in a number of ways to meet your business’s needs for fixed and mobile telecommunications. Rock are specialists in delivering One Net to UK Businesses.

- Improve speed and effectiveness of communication - Increase responsiveness to customers - Reduce management complexity - Enhance productivity - Cut admin time


Mobile Hosted IT services Virtual landline

One Net Specialists



One Net BenefitsOne Net Business is the only cloud-based service that fully converges your company landline, desktop and mobile. Everything is one on platform, providing a wealth of added features and benefits. One Net allows collaboration across IT and Telecoms platforms.

One Net Business gives you:1. Better Customer Engagement2. Better Connected Employees3. Better Operational Agility4. Better Communication

Ideal for businesses One Net Business integrates your company landlines and mobiles, so wherever your people are working – they will never miss a business call again.

Simple and AffordableYou can save time and money spent dealing with multiple suppliers, across multiple products. Rock can provide one contract and one bill for all your fixed and mobile requirements, and no call forwarding charges.

Secure and monitoredOne Net Business is a fully secure phone system hosted on our core IP-based network, with connections that are dedicated for voice. All of this is managed end to end and monitored 24/7.


Simple Innovative Intelligent Flexible Reliable

One Net Specialists



One Net BenefitsDifferent platforms that can be integrated.


Mobile

3G Deskphone

Fax &other devices

Conference phoneOffice phone

Otherfixed networks One Net

fully managed remotely by Vodafone

Vodafone UK voice& data network

Router

Complete user:mobile & office phone

One Net Specialists



Internet Over EthernetBusiness-grade Internet is now available as part of Vodafone One Net Business. Our Internet Over Ethernet offering is ideally suited to the needs of SME businesses with an existing Vodafone Ethernet cable and 50+ users.Our One Net Business communications solution over a single 90mb Ethernet connection.

- Fully managed voice and internet from installation onwards

- A quality service that’s bundled and priced together - 10mb can be totally protected for the voice service - Up to 90mb is available for Internet access - Bandwidth that can be purchased in 10mb portions - Higher level of reliability and quality


One Net Specialists



Feature ListIdeal for business - Vodafone One Net integrates your Customers’ company landlines and mobiles, so wherever your people are working they will never miss a business call again

Features - Hunt Groups for mobiles and landlines search for

someone who’s free to answer - One voicemail consolidates all messages in one place - A scaleable solution that grows with your customers

without ongoing maintenance costs - One standard rate for calls made from a desk phone

and mobile - We’ll configure it around your customers’ business - IP Phone for Office & Complete Suite - Auto Attendant allows callers to contact a

department/individual - Call pick up provides the option to answer a call

ringing on any phone - Call queuing puts incoming calls into a queue when a

number is busy - Call screening to allow or bar inbound calls - Hunt groups allows a group of linked Vodafone

One Net Business users to be contacted on a single number

- Multi site offices allows multiple sites to be treated as one single virtual office

- Feature Management Portal & Mobile App available for self-service

- Many more coming soon One Net Directory, Accessories & Busy Lamp Field

Benefits - Integrates landlines and mobiles so they work

together as one - Increase productivity - Never miss a call wherever your customers

are working - Virtual Assistant: It’s like every employee having

their own - Total simplicity: One phone company, one bill, Easier

to control costs - Improved efficiency: Integrate mobiles & desk

phones, so as to not miss important business calls - Improved productivity: One single remote-access

voicemail means no more waiting to hear messages at the end of the day

- Advanced call management: Features like auto-attendant, call screening and call transfer/hold/forward are available on mobiles & desk phones

- Keeping things simple: One supplier for landline and mobile means one contract, one price plan and one point of contact for specialised support

- Control costs: Fix costs with a flat rate monthly fee and benefit from unlimited internal calls, no call forwarding costs and no on-site system to maintain

- Increased flexibility: A solution which grows with a business and provides access to a 24/7 online feature management portal and mobile app

- Hosted service: As a cloud-based service, new features are automatically synchronised and there’s no concerns over managing an onsite phone system


One Net Specialists



Summary - Key FeaturesFeatures & functionalityJust some of the key One Net features


Hunt GroupsShare incoming calls amongst multiple users

Customise AnnouncementsGuide your customers to the right area, Night mode

Call QueingQue calls if you are busy

Call ScreeningChose who you’re allowed to call and who’s allowed to call you

Call forwardingRedirect calls to another number or voicemail

DND (Do Not Disturb)Redirect incoming calls for a period of time when busy i.e. in a meeting

Ringing OrderChoose how all your devices ring on incoming calls

Call Pick UpAllows groups members to pick up each others calls call you

Call WaitingAllowing incoming callers to wait whilst you’re on another call

Call HoldPlay music to callers whilst on hold during active calls

Call TransferTransfer active calls to colleagues or external users

Caller Line IdentityChoose how your number is displayed on outgoing calls

Speed DialAssign frequent contacts for quick call set-up

Call ReturnReturn calls quickly using your call history

Multi-person Conference CallsJoin multiple users on to the same call

CompanyFeatures

UserFeatures

In-CallFeatures

Call Set-Up Features

One Net Specialists



Process


As soon as you get in touch with Rock, we will audit your telecoms and fact find. We understand time needs to be taken to get the right Telecoms solution for you, in terms of cost and functionality.

Solution designOur technical experts come to your business and design the solution from this point on, assessing everything from physical infrastructure to call plans and hunt groups. We offer an on-site demo of the equipment, showing you the features One Net Business offers.

If your business requires cabling or additional work, Rock take care of all this within the project planning – with all the checks in place for a quick and effective install.

Project PlanningRock have a robust, tried and tested project plan. This planning negates any problems before they could arrive, and we make sure nothing is rushed with time taken to plan.

Project Management Installation Incubation In-Life

One Net Specialists



Process


TrainingAfter the initial training completed by our engineers, which covers understanding of basic telephony such as numbering, call routing, access methods etc; Rock follow up with further training completed by an experienced and professional trainer. This allows you to learn everything you need to fully utilise the system, and realise its benefits.

Ongoing supportFinally, our team of desk and field based account managers are on hand to deal with any query you have with One Net Business. Rock want to visit your business regularly, to guarantee your happiness with the products and services that we provide.

Survey and installRock carry out an onsite survey, which follows on from your initial discussions with us. The more detail the better, with the solution being tailored throughout.

When all the plans are in place, with a full solution design document built and agreed; install dates are set. In the meantime, there are numerous project calls to make sure all the tasks are complete and no issues have arisen. If there is anything we both feel maybe an problem, we can delay – setting up further work and a new install day.

After hundreds of One Net Business installs, we know the best way to implement One Net Business. Rock want to deal with any unforeseen issue quickly, in order to delight our customers.

Project Management Installation Incubation In-Life

One Net Specialists



Cost ReportingStandard and Bespoke BillingUsing our very own, unique analysis tool, Rock provides a monthly and quarterly estate management report for you, which allows us to improve upon the management of your account and both reduce your administrations costs and continue on from the initial work done providing ongoing savings and improved efficiency within your organisation.


UsageTrends

UsageBehaviour

Cost CentreReporting

BillingQueries

AccountsQueries

UsageAnalysis

Advice andWatch Points

UsageTrends

CostReporting

One Net Specialists



Cost ReportingStandard and Bespoke BillingIn addition to the billing information received from the network we provide itemised usage, billing and analysis, reported by account, user group, or cost centre and is completely bespoke in the design of your choice.

AndrewKelvinMichelleGaryChrisRichardPaul


One Net Specialists



Service ReportingHelp Desk & Ticketing SystemUtilising Microsoft Dynamics our help desk & bespoke ticketing system reports all aspects of our customer service levels to you, from the initial call we take to the audit trail that the case generates up until final resolution. Your dedicated account manager anticipates problems before they arise and works on your behalf to solve any issues quickly and efficiently when they do.

A key performance indicator within Rock is the manner in which we manage your account, our goal is to manage your account as if it were our own and will do diligently on your behalf. We aim to meet and exceed all of your short and long terms goals surrounding your needs within your communications strategy and if you do not have a strategy we can help build you one.


Ticket andCases

(SLA stats)

Casebreakdown

Avg daysfor order

fulfillmentOrders

Inboundcall stats

Incidents(major)

ServiceReporting

One Net Specialists



Customers


Rock Networks LtdStone Cross Court

Stone Cross Park

Golborne, Warrington

Lancashire WA3 3JD

+44 (0) 844 326 7000

[email protected]


Copyright; This document is the property of Rock Networks Ltd and is copyright protected, therefore the document must not be copied or reproduced in any form either wholly or in part nor must the contents of the document, method or technique be made available or disclosed to any third party.

rock and vodafone onenet 2016

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