robots at my rental counter · 2014. 4. 11. · automation timeline • 1876 telephone • 1908...
TRANSCRIPT
Robots at My Rental Counter
Lori Tennant
Director of Strategic Alliances - TSD
&
Michael Pimentel
Strategic Account Manager - TSD
Robots at My Rental Counter
In The Beginning…
Past
Present
Future
“My advice. Stay away from Mike
Pimentel.”
Automation Timeline
• 1876 Telephone
• 1908 Model T
• 1943 First Computer Age
• 1974 UPC bar codes
• 1984 Cell phone by Motorola
• 1992 World Wide Web
Technology – Past & Future
Current Trends:
• Mobility
• RFID Technology
• Pre-Paid Reservations
Mobile Technology
Current Trends
Remember These?
Mobile Technology – Critical Mass
Electronic Signature Capture
Innovative Uses for QR Codes
Branding
Cross Marketing
Upsell
Express Return
Streamline the Auto Rental Return
• Record Damage
• Document Insurance Information
Damage Diagram
Vehicle Inventory Control
• Precision Updates
• Fleet Maintenance
• Accurate Control
Source: Auto Rental News.com
Innovative Uses for QR Codes
Branding
Cross Marketing
Upsell
Express Return
• Fast, secure, paperless rental agreements
• Faster customer service / Reduce Congestion
• Better control of fleet inventory
• Process credit cards directly from the mobile device
Mobile Technology Impact
• Would this create a competitive advantage for my business?
• What would its impact be?
• What would it cost NOT to do this?
Thought Starters
Q & A
Radio Frequency Identification for Rental Car Companies
Radio Frequency ID
What is RFID?
• RFID records complete zone passage information for each vehicle including date / time, zone name, and travel direction.
• RFID tracks vehicle movement during rental operation off hours for enhanced security.
Radio Free Identification (RFID) Tags
• Tags are flat, about 4 inches long and adhere to the rearview mirror
• The association is with VIN
• Car chip allows you to: – Instantly recognize your
customers
– Improve Customer Service
– Reduce wait times
– Increase retention
Welcome Your Guests Personally The Experience of the Renter
WOW Factor Displays Rental Agent/Info Instantly Projected
Rental Agreement Number
Rental Car Agent
Rental Return
Ideal Rental Co.
Process Flow Rental Car Floor Plan - RFID Tracking
Rental Car Counter
Parking Lot
Tight TSD Integration RMS Integrated with RFID Tracking
Loaner Concierge …..
Game changing guest recognition technology to…
• Automatically recognize every returning renter with RFID enabled vehicles
• Seamless ‘push’ of arrival for rapid contract close
• Reduce customer delivery time by 50% or more within two (2) weeks of going live
• Rental return messaging to Rental Agent/Desk
Rental Car System - RFID Tracking
• Would this create a competitive advantage for my business?
• What would be its impact?
• What would it cost NOT to do this?
Thought Starters
Q & A
Pre-Paid Reservations
Remember These?
Prepaid Reservations
Pre-Paid
Real World Prepaid Reservations Stats
Vendor
Prepaid Count
(est month) No-Show%
(Overall) No-Show %
(Prepaid) Company
X 12,352 24% 3%
Company Y
13,133 21% 4%
Company Z
5,784 29% 6%
Pre-Paid Reservations
• Why do it?
• Improve utilization
• Web site reservations
• Improve cash flow
• Renters will accept this option for a better rate
• Less likely to cancel
• Would this create a competitive advantage for my business?
• What would be its impact?
• What would it cost NOT to do this?
Thought Starters
State of the Art Automation IDEAL CAR RENTAL
Cost Analysis
• So…there is certainly a cost to all of this
• But what is the cost to NOT participate and sit on the sidelines?
Q & A
