Robotic Process Automation and Back Office Teams Working TogetherCloud-based Back Office Workforce Optimisation

Whether you are embarking on a new Robotic Process Automation (RPA) project or need to realise the benefits from an existing robotics implementation, Workware™ can help. Operations managers are able to decide where to invest or cash in the savings from an RPA implementation and control a blended human and automated back office workforce.

Workware is a leading cloud-based back office workforce optimisation solution used by service organisations worldwide. Designed from the ground up to manage performance of all back office operations for department, team, individual and now robots.

Supports any RPA TechnologyWorkware is designed to connect easily to existing systems including BPM, Workflow and RPA.

Robotic Process Automation and Back Office Teams Working Together

• Supports any RPA technology• Eradicates inefficiencies before RPA implementation• Identifies which tasks to automate• Calculates the number of robots required• Measures and quantifies the benefits of an RPA project• Monitors, manages and controls the blended (human

and machine) workforce

KEY BENEFITS

Rich Performance Insight

Workware Connect

Business Process Management

Comprehensive Data Capture

Transaction Processing Systems

REAL-TIME DATA AND PERFORMANCE INSIGHTS

Workware Real-time Management

INDIVIDUAL/TEAM/DEPARTMENT

Organisation and Process Models

PRODUCT/PROCESS/OUTCOME

Workware Activity Repository

WORKWARE™ IS A CLOUD-BASED BACK OFFICE WORKFORCE OPTIMISATION SOLUTION USED BY LEADING SERVICE ORGANISATIONS WORLDWIDE.

Cloud-based Back Office Workforce Optimisation

Identify which Tasks to AutomateMany RPA projects fail to meet their ROI objectives by automating the wrong tasks. Through Workware, all tasks are analysed for frequency, volume and time, together with the organisational context pinpointing.

Eradicate Operational InefficienciesAny operation has inherent imbalances between work and the resources available. Operations often build in a contingency as a way of coping with this imbalance.

Using Workware, operations managers can clearly identify latent capacity, saving costs and increasing efficiency. As part of an RPA project, any inefficiencies will not be factored in.

Calculate the Number of Robots RequiredArmed with a clear understanding of the performance of all back office operations, Workware provides the data to help identify which tasks or processes to automate.

As a result, operations managers can build a clear and justifiable business case to invest in an RPA project.

Realise the Benefits of an RPA ProjectWorkware helps managers avoid work not assigned to robots expanding to fill available time, ensuring increased efficiency.

Using Workware, operations managers have access to the data working within a consistent management framework needed to control the work in a blended back office workforce.

Real-time Dashboards and Reporting (Shown here with Planning enabled)

6.3% OF TASK

9.4% OF WO

30-60minutes

3.2% OF TASK

18.2% OF WO

60minutes

19.1% OF TASK

16.6% OF WO

5-10minutes

46.9% OF TASK

33.5% OF WO

=5minutes

24.5% OF TASK

22.3% OF WO

10-30minutes

STANDARD TIME

CANDIDATE TASK FOR ROBOTIC PROCESS AUTOMATION

WO

RK O

UTP

UT

SHORT

HIG

H

LONG

LOW

Monitor, Manage, and Plan a Blended WorkforceDespite the hype in the press that robots are set to replace large swathes of staff, the reality is that robots and people will continue to work side by side for the foreseeable future. Workware Planning Insights uses historical data to create forecasts and plans that can be adjusted to meet new demands either for a robot only implementation or part of a blended workforce of robots and humans.

For more information on Workware and Workware Mobile please visit www.activeops.com/workware

Read Cobotics – Introducing Robots Without Tears at www.activeops.com/activeopinions

ActiveOps – Manage DifferentlySince 2005, ActiveOps has been enabling organizations to improve their operational efficiency by helping managers and teams deliver their best possible performance.

ActiveOps provides cloud-based software and services to meet the increasing market demand for back office workforce optimization.

Workware™, our cloud-based software, is purpose-built for the back office to quantify work and time, manage capacity, and measure productivity for people and robots. It enables capacity to be optimized, reducing costs and improving service delivery across diverse and complex back office operations.

The Active Operations Management (AOM™) method enables teams to collaborate and sustain higher performance through a consistent management framework. Better communication and improved control results in increased staff engagement and well-being.

ActiveOps operates across the globe from offices in the UK, Australia, India, South Africa and North America, supporting back office and shared service operations in financial services, shared service centers, government organizations and Business Process Outsourcers (BPOs).

OFFICE LOCATIONS: CANADA | USA | UK AND IRELAND | SOUTH AFRICA | INDIA | AUSTRALIA

Website: activeops.com

CONTAC T US

Cloud-based Back Office Workforce Optimisation