Digital Nervous SystemRobert Boccia & Chetan PatelTechnology StrategistMicrosoftSession Code: ISB202

AgendaIT Environment IT Strategy HeadtraxMS MarketMS ExpenseManagepoint

500,000+ client devices170,000 end users98 countries441 buildings120,000 Windows 7 clients50,000 Windows Vista Clients170, 000 Office 2007 clients170,000 Exchange 14 mailboxes3000 Windows 2008 servers

46,000,000+ remote connections per month189,000+ SharePoint Sites4 data centers10,000+ production servers

E-mails per day:3,000,000 internal10,000,000 inbound9,000,000 filtered out

33,000,000 IMs per month190,000+ e-mail server accounts

Microsoft IT Environment

Microsoft’s Digital Nervous System

SQL Data Warehouses

Query Tools

Excel based standard reports

MS Expense

MS Market

MS Invoice

E-BUSINESS

Headtrax

OnTarget

Budget Workbench

Employee Self Service

HR Web

FinWeb Portal

SAP R/3SQL 2008

Microsoft IT Strategy

Empower – Help our customers, clients and partners drive productivity with great services, guidance and solutions

Simplify – Simplify our technology environment and focus investments in core objectives

Protect – No hacks or impacting attacks and total compliance

Strategy PillarsIT Objectives

Be Microsoft’s First and Best Customer

Run World Class IT

Protect Microsoft Digital Assets

Drive productivity for our customers, clients and partners

HeadTraxMicrosoft’s Intranet-based Application for Headcount Management, Tracking, and Reporting

Solution - HeadTrax

Single Intranet application displaying worldwide headcount information around the clockAutomates and streamlines movement of headcount information between managers and Microsoft’s SAP R/3 enterprise resource planning systemDisplays current, accurate employee information immediately upon submission to the system

HeadtraxHeadtrax

Chetan PatelMicrosoft ITMicrosoft Corporation

Business BenefitsConsolidated 18 disparate data sources into one central location. Updates headcount information 300% faster than the previous system. Directly integrates with SAP R/3 eliminating redundant entry and ensuring data integrity. Provides the flexibility to create custom queries and views for specific business and security requirements.

MS Market

Solution – MS Market

Single Intranet application with easy-to-use online procurement formsProvides listing of selected suppliers and current informationAutomates transaction validation and manager approvalsLinks directly with SAP R/3 to automatically upload transactions

MS MarketMS Market

Chetan PatelMicrosoft ITMicrosoft Corporation

Business Benefits$7.3 million annual savings in reassigned resourcesPO costs reduced from $60 to less than $517 procurement employees reallocatedHigh transaction volume allows Microsoft to negotiate discounts from vendorsManages 400,000 transactions annually and more than $5 billion in ordersRequisitions immediately uploaded into SAP R/3 and transmitted directly to vendors

MS Expense

Business Situation

Employee expense reports costly and time-consuming to processPaper-based expense reporting was inefficient, slow to reimburse employeeMultiple template versions contained obsolete or incorrect informationManual data entry was vulnerable to errors

Solution – MS Expense

24-hour intranet-based expense-reporting applicationProvides real-time employee validation and error checking upon submissionDirectly uploads orders to Microsoft’s SAP R/3 enterprise resources planning system for payment processing

MS ExpenseMS Expense

Chetan PatelMicrosoft ITMicrosoft Corporation

MSExpense Summary Metrics

$150+ million annum (U.S.-only run-rate)50,000 end usersImplemented in 46 countries 100% of U.S. reports via MS ExpenseWorldwide support: half a person! Saved 6 heads in U.S.1db server, 1 web server, worldwide!

Compaq 5000, 2x Pentium Pro, 256Mb RAM2,600 submitted reports/week

Business Benefits Reduced costs of processing expense reports from

$21 to $10 $3.3 million saved annually and 50% of expense-

reporting headcount re-allocated Employee reimbursement turn-around time

reduced from 3 weeks to 3 days Automatically uploads to SAP R/3, eliminating

redundant data entry Decreased manual data entry input errors

Helping Managers Make Better Decisions with ManagePoint

Solution Overview

SituationManagers needed a centralized application to provide a consolidated view of information

SolutionManagePoint is a intranet-based web application that draws information from 5 data warehouses and 15 corporate applications all using SQL 2005 BI

BenefitsAggregate view of information pulled from multiple data sources Capability to drill-down to the transaction level Intuitive work-in-place formatPresentation of data in a comprehensive format that highlights areas of noticeLinks to relevant corporate policies, including human resources and finance requirements

ManagepointManagepoint

Chetan PatelMicrosoft ITMicrosoft Corporation

Business Value

Reduces costs by providing a centralized tool to view the organization’s spending

Improves policy compliance without increasing administrative overhead

Increases efficiency in resource and asset management

Summary

Custom solution created using Microsoft core products and technologiesProvides Microsoft’s managers the information that they require to make better decisionsCost savings have been substantialPositive feedback from user groupsReduces the administrative overhead usually required to analyze resource data and cost center budget overruns

Big BenefitsSample of hard dollar cost savings > $125M annually

Tax Portal $56M AP/Procurement $20MCS payment process $17MEmployee Self Service $15MManager Self Service $10MDecision Support $ 6MExpense reporting $ 3M

“Soft” dollar savings much higherImproved decision makingTime spent on analysis rather than data collectionEmployee empowerment and employee satisfaction

For More Information

Additional content on Microsoft IT deployments and best practices can be found on http://www.microsoft.com

Microsoft TechNet http://www.microsoft.com/technet/itshowcase

Microsoft Case Study Resourceshttp://www.microsoft.com/resources/casestudies

E-mail IT Showcaseshowcase@microsoft.com

 © 2004 Microsoft Corporation. All rights reserved.This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in

this summary.Data in this presentation is current as of its publish date (see title slide).