Robert Bley, Sales Manager: E-Access Solutions

Supplying the hybrid library – the agent’s role

-The modular site for buying, accessing and managing your subscriptions

Full web-based subscription management service

– End user and centralised ordering

– Catalogue browsing/ordering

– Built-in approval procedures

– Renewals, claims, cancellations, subscriber data changes, reports etc.

Rapid electronic transfer of order information

SwetsWise: e-procurement

SwetsWise

SwetsWise offers advanced search functionality

Search across more than 2.5 million full text articles

Underlying Principles

• depth of content

• ease of access

• total management (holistic approach)

• …more than a one stop shop

• adaptable and fully integratable

• seamless

• meet the needs of hybrid/virtual library service

Content

• Largest single gateway

• Full integration• Linking services

• Control of document delivery & pay-per-view• Ability to integrate “non serial” material” – free/e-prints?

• Holdings files / “rights management”

Linking arrangements with third parties: examples

Choose Select Titles. ProQuest will display Swets titles for you to choose from. Simply check the title box to add a link

Linking

Issues

Table of Contents

Abstract &Full Text

Local OPAC

Journal titles

MARC 856 field

Stable multilevel linking: How it’s done!

http://www.swetswise.com/link/access_db?issn=nnnnnnnn&vol=nnnn&issn=nnnn&page=nnnn

…or translated into a real example...

http://www.swetswise.com/link/access_db?issn=00017272

&vol=80&iss=3&page=24&FT=1

Access & Integration

• Full Athens integration

• More ‘gateway publishers’ accepting proxy

• Z39.50

• Downloading usage stats (ICOLC/PALS/COUNTER compliant)

• SFX / OpenURL

• Customizable alerting functions

Alerting

• TOC alerts automatically disseminate the availability of new issues of journals

• Search alerts automatically disseminate the availability of new articles of interest to the user

• Customizable texts allow administrators to disseminate even more information via these media

• Choice of formats• Automatic alerts on new journals added

to SwetsWise or to your account

Management

• Faster set up times (Triple E project)• EDI• Grace periods – all except 13 publishers!• Automatic license chasers• Acceptance of Swets Blackwell proxy• Improved FYI including access and

authentication details• Ready made linking URLs• Licence management• Auto-claiming

The system will show you what it’s claimed for you!

EDI

Exchange of electronic information according to standards

Output: • Claims• Orders

Customer Library SystemProcurement system

Swets System

Input:• Invoices• Check in• Claim responses

EDI interfaces

• Swets Blackwell is enabled to handle ALL EDI transactions- Claiming- Ordering- Invoicing

• …in both X.12 and EDIFACT formats, and can do so- by email- by FTP- on disk

• ..BUT not all ILS vendors accept these formats and transactions

What about print?

Labour intensive processes in the library: • Checking-in• Claiming• Processing…but still necessary!

Leave it to the agent: FastPlus

• Consolidation service• You receive all issues from publishers all

over the world in one shipment.• 9 distribution centers around the world• 6 million issues annually• Issues processed in 24 hours in the

distribution centers • Very high quality: error rate = 0.0042%

Leave the work to us

From Direct -----> Consolidate your subscriptions: FastPlus

Leave the work to us

You receive all issues in one shipment, in a frequency you desire

Additional services can be provided

FastPlus

• Receiving all issues once per day/week/month

• Automatic claiming

• Packing lists

• Missing issues sent directly

• Reports

• Arranging transport & dealing with customs

• Online overview via DataswetsConnect

• Circulation list• Alphabetical issue sorting• Sticker service• Classification stickers• Processing free issues• Library stamp• Security strips• Sealing of issues• Label location• Packing List on floppy

Add on Services

Subscription services: Regardless of media

• Control: – Over your subscription management process– Currency risk management

• Cost savings: – Optimize your workflow – Provide all required information, aggregation

function• Convenience:

– Customer Service: single point of contact– Provide all required information, aggregation

function

Subscription Management services

Claim Claim Distribution DistributionPaymentPaymentPurchasePurchaseSearch & Select

Search & Select

Search & Select

• Paper & Online catalog: – Search subject

– Publication

– Publisher

• Provide prices: quotation

• Search support

• Alert of availability of new titles

• Sample issue

Purchase

• Ordering: One order for all titles

• Renewal: Receive reminder and renew

• Cancellation: Receive reminder and cancel

Payment

• One consolidated invoice

• Budget splits

• Prepayment

• Currency risk management

• Management of disputes

• EDI-facilities

Distribution

• All available media types can be delivered

• Direct delivery: via Publisher

• Consolidated delivery: FastPlus & SwetsWise

• Pass on administrative changes

• Reporting

Claiming

• Dedicated contact person

• Claiming cause research

• Contact supplier

• Administer & pass on answer

• Deliver back issues

Conclusion

The agent’s role is expanding…

…let us know about extra services we could provide!