rob rave conversational case study
DESCRIPTION
Rob Rave will talk about successfully creating designing and implementing an employee engagement programme with a Footsie 100 company in 2013. His presentation will focus on ideas and distinctions both on what feedback was received about the engagement training and also key 'learnings' that emerged around it's successful implementation. He will also offer some ideas as to why this program is still 'sticking' and this will be followed by a short Q&A session.TRANSCRIPT
Conversational case study- Rob Rave, Progress Talk
How it all started ....
What is engagement ?
What is engagement ?
“Engagement is positive presence. It is marked by energy dedication and absorption. It involves bringing our best self and full self to work" Paolo Galletti HR Director
And “Engagement involves using our ‘best’ and ‘full’ range of constructive conversational skills with us to work” Rob Rave- Progress Talk
The Offer
The approach is simple practical, highly effective and increases the chance of "light bulb" moments . It is the glue that makes change and progress stick.
Leaders, managers and individuals who can direct and influence attention and conversations that engage and focus on positive change and progress will "land the messages" and make this positive change and progress continuously happen as "business as usual" versus a one off initiative.
The Features
•Mindset changes from “occasional formal coaching" to having lots of very focused conversations about success and performance progress.
•A strong what's in it for me as a leader manager
•Little theory, practical tools approach to get immediate real, on-the-job, results.
•Practical ways of engaging, embedding change and building capacity
• Straightforward tips demonstrations and bite size applications - one to one and team
Comments from the ground floor
“Engagement is an overused word at the moment but using the methods you’ve shown us leads to true engagement with my people and they feel truly engaged in the business” Regional Manager
“I thought I could coach, now I know how to coach better , have meaningful conversations and know how to make my store a great place to work” Manager
“A revolutionary way of approaching how we engage our colleagues to drive enhanced business performance " Manager
"We are already seeing very positive signs of the approach really working with noticeable progress on performance reviews and also on day to day performance conversations. The approach is sticking" Head of Management Development
“Rob , just a quick note to thank you for today thought your commitment passion and determination to make a difference was first Class" Chief Operations Director
"In a performance review I have just done five years worth of work in the last hour and really enjoyed it. That is day 1 done WOW and thank you!" Manager
“Conversations that stick”- Influences
Mihaly Csikszentmihalyi/Inner game - Flow and sport, improv
Carol Dweck - Fixed and Growth Mindsets
Positive psychology (Including Progress Principle)
Switch by Chip and Dan Heath “Bright spots”
Positive deviance
Effective practical coaching- I’ve seen experienced and used
Conversations that stick – Simple set up and ideas
Conversations with purpose and meaning! Real and Relevant (WIIFM)
“We are learning a new language so there will be some confusion.... That’s ok it means you are listening and learning”
“It’s like coaching and it’s a simple conversation!”
You can't engage without ‘activities’ “so let’s put it into action now !”
NOTICING ACTIVITY - Each in turn
“What have you been pleased to noticeabout how you’ve been working over these past couple of weeks ?”
What else have you been pleased tonotice…?
Keep going - at least 2 “what else” questions !
Ideas re why successful ...
• Importance of conversations and WIIFM • Themes/design ; Mindset- Engagement- Noticing-
Feedback -Language - Opportunities- Perspectives- Small steps-Practice
• Catching people both in the now and outside of training room “FEEDBACK in the moment”
• Confidence/certainty - Modelling the process from the outset-not pure training a mix of Coaching , Training ...
• Giving “ real experiences” and rational explanations
Other ideas & learnings
• Importance of the pilot process -changes
• Power of outside design and delivery-language
• The naming , design and set up of the program
• Capturing commitments to meet the business unit challenges
• Success stories , ‘live’ experiences & ‘ in the moment’ successful conversations part of the day
• Practice, practice and follow ups
Simple!
Better informal and formal conversations leads to improved engagement and better results
Questions ?
Thank you for your focus
If you’d like to discuss any of your engagement situations/challenges/goals in order to make progress with them or to go deeper into the ‘conversational engagement case study’ contact me and we can arrange a confidential face to face discussion
Rob Rave
[email protected] 07958 670416