rob phillips.potx
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My ResumeTRANSCRIPT
INFORMATION SYSTEMS
MANAGEMENT
ROB PHILLIPS
*
Data Manipulation
and Recovery
(example; MS Access links to site Oracle Tables to create dashboards)
Networking
(example; configure and manage networks on many scales)
Hardware /
Software Support
(example; install, train, and support end users on many hardware and software applications)
Beta Site
Technology
Database
Management
EDI Analysis
Security / Data
Protection
System
Validation
Customized Reports
Areas of expertise and professional
strength include:
SELECTED CONTRIBUTIONS
• Led system upgrades and database updates for warehouses in North
America and Canada, ensuring seamless implementations by fully owning
validation processes.
• Saved an estimated $10M per year by taking initiative to implement and
validate system upgrade that allowed direct access into corporate
systems.
• Streamlined security process for only site in Proctor and Gamble’s US
RDC network to change from Static to DHCP, eliminating need to
configure each node with a static IP Address.
• Spearheaded first site upgrade to 2.4 GHz RF Units, remaining sites in
the US RDC Network in upgrades, providing written instructions for other
sites, and functioning as “help desk” during implementations.
• Developed blind audit process now used in every Proctor and Gamble
case/each pick warehouse site in North America and Canada, meeting or
exceeding inventory accuracy goals.
• Significantly reduced customer service labor hours, adding the
equivalent of two additional customer service reps by researching and
implementing Integrated Voice Response (IVR) system.
PROFESSIONAL EXPERIENCE
EXEL INCORPORATED, 1994 - Present
Global third-party logistics supplier for companies such as
DuPont, Proctor and Gamble, Ford, and Kellogg, with 10,000
employees worldwide and annual revenues of $3.5 billion.
DUPONT, Parkersburg, WV (2010 – Present)
Operations Systems Manager
PROCTOR AND GAMBLE (P&G), Florence, KY (1994 – 2010)
System Supervisor, 2000 – 2010; Operations Supervisor /
Inventory Planner, 1999 – 2000; Forklift Operator/Trainer,
1994 – 2000
Operating
Systems:
Windows XP, Vista, and 2007; MS Server 2003/08 Small Business; Crystal
Server; Linux and Unix servers
Languages: SQL, Array, Macro (Access)
Testing
Tools:
Cat 5 Network tools, Validation tools for RF Equipment
Software: Real Time Warehouse Management System (RTCIS); IRISTA, Hyena, Smart
FTP, SAP ERP integration; Microsoft applications (Word, Excel, PowerPoint,
Access, FrontPage/Dreamweaver, Visio, and Project); Crystal Reports; SQL
Plus, Oracle 9i for Oracle tables, and database management. Proficient in
Dame-ware and PC Anywhere applications, SolorWinds, LANsurveyor
RDBMS: SQL Plus, MS Access using Oracle 9i
Protocols: TCP/IP, System Validation Protocols, 802.11 wireless
Hardware: Repair and replace all computer hardware, peripherals, and servers
Tools: Cat 5 / telephony crimping tools, network troubleshooting software tool
(Air Magnet) for network site analyses, software applications for repairing
workstations and spy/virus removals
Certificatio
ns:
SQL, Oracle Tables, and Database Management; Proctor and Gamble Key
Elements of Quality Assurance; RTCIS Proctor and Gamble Top Gun
Network Management
TECHNICAL COMPETENCIES / CERTIFICATIONS
EDUCATION
Bachelor of Science /Information
Technology, UNIVERSITY OF PHOENIX,
2010. GPA 3.7
VOLUNTEER WORK
Treasurer, Erlanger Lions Club.
Lion of the Year, 2007