ROAMING INSIGHTS

INNOVATION IN NETWORK INTELLIGENCE WWW.POLYSTAR.COM

POLYSTAR HELPS YOU UNDERSTAND ROAMING INFORMATION, ALLOWING YOU TO ENHANCE ROAMING SERVICES, ENCOURAGE MORE

CONSUMPTION AND DELIVER A BETTER EXPERIENCE TO YOUR CUSTOMERS, GROWING REVENUE AND BUILDING BETTER PARTNERSHIPS.

ROAMING INSIGHTS

ONE SOLUTION TO SIMPLIFY CHALLENGES, REDUCE COST AND INCREASE PRODUCTIVITY

How to increase revenue from “silent roamers”Outbound Roamers who do not use data services, or “silent roamers”, represent a key missed revenue opportunity.

Identify silent roamers and convince them to start using data services. Polystar’s Roaming Insights solution identifies silent outbound roamers, giving you a list of MSISDNs not accessing data services. This means you can target them with relevant offers, encouraging them to activate roaming, allowing new revenue to be secured.

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How to identify the roaming partners that are delivering the best customer experienceEnsuring your customers enjoy the best experience is essential for growing roaming revenue and avoiding churn, but you have no control over the performance of visited networks.

Measure service quality and deliver insights to partners, enhancing experience for all. Detailed dashboards highlight quality and service performance levels in each of the visited networks. This means you can alert your roaming partners of any problems and implement pro-active policies to help customers obtain a better experience, for example, for your premium or VIP subscribers.

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How to be sure that your steering policies are effectiveDirecting or “steering” your outbound roamers to those operators with which you have the best agreements reduces costs, but how do you confirm that steering is performing as expected and that your customers receive the best level of service ?

Obtain service quality information to share with your partners. Service quality information is clearly revealed as graphs in a dashboard. By accessing such data, you can deliver more effective steering, choosing the right networks with the right level of cost and performance. It delivers better accuracy and also reduces roaming costs.

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How to identify trends and gain from themWhen inbound or outbound roamers consume less data or voice services than expected, it has an immediate impact on revenue. Without a clear picture of consumption for individual subscribers, you can’t take action.

Real-time and historic reporting of data and service consumption trends. Rich dashboards allow you to follow trends in data, voice and messaging service consumption and alert you if usage changes. They also enable deep drill-down to discover the reasons behind any changes, giving you more time to resolve problems. With Polystar’s Roaming Insights solution, you can take immediate action, instead of reacting to monthly revenue changes.

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Put your customers firstPolystar’s Roaming Portal puts the customer first. You can follow your customers and see what services they are using, in which networks and the quality of service they receive. You’ll know as soon as something happens that needs your attention, giving you complete control over the roaming experience you deliver.

A picture is worth a 1000 wordsThe Polystar solution presents graphs organised in clear and customisable portals. This helps teams make faster decisions and take action quicker in an environment that sui-tes their workflow, as well as providing the potential to tailor them to your specific needs.

The portal consists of a number of sections, designed to guide your team through the information. All information is optimised with roaming experts in mind and every graph sup-ports a specific use case.

Measure what is importantPolystar has a unique set of methods to enrich, mediate and store roaming data, based on 30 years’ experience with operators around the world. The result is a set of measurements (KPIs) that can be analysed over a number of dimensions, which ensures that they are relevant and accurate for your business.

Flexibility is the keyMany roaming teams have unique requirements, which can change through time. That’s why Polystar has made it easy to modify the portal: adapting graphs, adding measures and dimensions, and changing workflows. Portal Creator is a unique tool that allows you to make changes yourself. Alternatively, our experts can tune and optimise the portal to your needs.

ROAMING IS PROFITABLE AND GOES STRAIGHT TO YOUR BOTTOM LINEHOW TO IMPROVE YOUR ROAMING PRODUCTS AND OFFERS

One solution covering all technologiesPolystar’s Roaming solution covers all the roaming technologies including VoLTE, Data, Voice, SMS across all the necessary interfaces in a single portal.

S9 S8 S6a IuCSD IuPS GbS1-MMEMw Gp AifInterfaces:

MAP Diameter RANAP BSSGB S1APGTP-U DNS GTPv1 GTPv2 BSSAPProtocols:

Polystar enables Communications Service Providers to achieve excellence in CEM, Big Data Analytics, Service Assurance, Network Monitoring and High Performance Testing. We help CSPs to simplify their CEM strategies and drive operational efficiency through real-time network analytics. Polystar’s real-time Network, Service and Customer analytics uncover a goldmine of data, which yields indispensible analytics to CSPs.

Polystar is recognised as one of the fastest-growing companies in Sweden.

Since Polystar’s foundation in Stockholm in 1983, we have experienced continuous and sustainable growth, and evolved to a global presence, serving our customers in over 50 countries.

Get in touch:

marketing@polystar.com www.polystar.com

INNOVATION IN NETWORK INTELL IGENCE WWW.POLYSTAR.COM