rmqc 2013: the essentials of change
DESCRIPTION
This 2013 presentation at the Rocky Mountain Quality Conference examines John Kotter's work on change management in the context of major Lean Six Sigma initiatives. "See-feel-change" is a more powerful motivator than "analyze-think-change."TRANSCRIPT
The Essentials
of Change
Ed Powers, COO
The Giving Plan, LLC www.g2gcollection.com
970-235-0078
Rocky Mountain Quality Conference 2013
Lean Six Sigma Presentation
Lean Six Sigma Presentation
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Lean Six Sigma Presentation
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A B C D E F
Factors
Lean Six Sigma Presentation
Proposed solution:
• 3x faster
• 70% reduction in cost
• 8:1 ROI
A few months later…
John Kotter
• Professor of Leadership, Emeritus at the Harvard
Business School
• Co-founded Kotter International
• 20 years studying leadership and change
Kotter’s Assertion
Source: Kotter, J. P. and Cohen, D.S. (2002). The Heart of Change: Real-Life Stories of How People
Change Their Organizations
“People change what they do
less because they are given
analysis that shifts their
thinking than because they
are shown a truth that
influences their feelings…
The flow of see-feel-change
is more powerful than that of
analysis-think-change.”
Why?
Innovators Laggards Early
Adopters
Early
Majority
Late
Majority
Source: Rogers, E.M. (2003). Diffusion of innovations.
Emotional Reactions
Deming Was Right... Again!
“Remove barriers
that rob people of
pride of
workmanship.”
Source: Deming, W. E, (1982) Out of the Crisis
Other Examples
• Show a videotape or play a phone
recording from an angry customer
• Display a photographic montage of piles of
company waste in a landfill
• Read aloud anonymous comments from
the employee survey
• Watch a user struggling to learn your new
software application over a remote TV link
Exercise
• Get acquainted
• Discuss current or new projects that are
(or may suffer from) losing momentum
• Brainstorm creative ways to “show,” not
“tell,” that can prompt people to act
• Choose the best example
• Present
Kotter’s 8-Step Process
1. Increase urgency
2. Build the guiding team
3. Get the vision right
4. Communicate for buy-in
5. Empower action
6. Create short-term wins
7. Don’t let up
8. Make change stick
Examiner Benefits
• Learning
• Networking
• Giving back!
Contact Jim Walker,
Award Program
Director:
www.rmpex.org
Summary
• Remember Kotter: “The flow of see-feel-
change is more powerful than that of
analysis-think-change.”
• Show, then tell
• Lead the change
• Consider volunteering with Rocky
Mountain Performance Excellence
(www.rmpex.org)