riwc_para_a089 parent partnerships with ngos
TRANSCRIPT
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User Participation in Rehabilitation - Parents’ Role & Contribution
in Enhancing Service Quality & Advocating Policy Changes
Story Tellers:Ms Becky Luk, Executive Director
Mrs Illya Chan, User’s sister
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Fu Hong Society
Development of Parent Participation
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• An NGO serving persons with disabilities in Hong Kong• Service users :3,600+• Staff: 1000+• Finance: 85% subvented by Government
Passive recipients
Social activities
Unit based programme
participation
Agency level participation
Community level participation & advocacy
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Parent Participation in Practice
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•Unit based Parents Group•Unit based: Working Group on Service Quality / Safety / Meal Service
Unit level
• Fu Hong Parents Association• Regional Management Sub-committee• Service Monitoring Committee• Public Relations Committee• Board of Director
Agency level
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Parent Participation in Practice
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• Fu Hong Society• Self-application of cash assistance• Increase of manpower for Care & Attention Home• Increase in incentive payment for sheltered work shop users• Provision of visiting medical practitioner service• Submission of rehabilitation related position papers to Government
Community level
advocacy
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Parent Participation in Practice• Alliance for Subvented Residential
Care Service• Constituted by over 30 user organizations• Advocating for service improvement for the
elderly and people with disabilities • Established a communication platform between Alliance and Government
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Mr. Lam, an active parent representative of Fu Hong Society
CommunityLevel
advocacy
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Outcome of Parent Participation
Social Inclusion
Parents helping users
Parents helping parents
More understanding
& trust
Mediate conflicts &
crisis
Parents helping agencies
Parents helping
community
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Key Success Factors
Agency side• Clear vision & belief in user participation
• Recognition & acceptance of parents as important stakeholder
• Open-mindedness & willingness to respect views from parents
• Open communications with timely & appropriate feedback
• Honesty in disclosing faults & sharing information
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Key Success Factors Parent side• Trust & faith in services provided by agency
• Acceptance of restraints & limitations
• Willingness to contribute time and expertise
• Belief in partnership in service planning & delivery
• Belief in synergy creation & continuous improvement
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Partnershi
p
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Conclusion
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Louder & more impactful Voice of parents
Parents participation From communication to advocating
Parents’ changes More knowledgeable & ready to contribute
Agency belief Stronger belief in user participation