1. RISK ASSESSMENTINTRODUCTION & OVERVIEW If you are dialing into the webinar and using yourphone for audio; you will need to input the pinthat was identified as you logged into the webinar.1

2. Connect with us on facebook Volunteer Centers of Michigan Michigan Community Service CommissionProvides resources toThe states lead agency onvolunteer centers across the volunteerism working tostate in their efforts tobuild a culture of serviceaddress key communityby providing vision andissues.resources to strength communities throughwww.mivolunteers.org volunteerismwww.mnaonline.orgwww.michigan.gov/mcsc2 3. Clear, ConsistentVolunteer Management Policies &Procedures Are the first and most important steps in risk reduction.3 4. What is risk assessment? The identification, assessment and prioritization of risk followed by an action to minimize, monitor or control the effects. To utilize pre-set plans or procedures to control situations that may be potentially harmful to your organization, program, volunteers or clients.4 5. Areas of Risk PeopleProperty GoodwillIncome5 6. Whats at Risk? Volunteerliability AreasOrganizationalOrganizational Liability TO Liability Due to Volunteersvolunteeractivity6 7. Risk Management Process Establish the contextMonitor andAcknowledgeupdate theand Identify program the RiskImplement risk Evaluate and managementprioritize thetechniquesrisk7 8. Principals of Risk Management1. Establish the context Review the environment in which your organizationworks.2. Acknowledge the Risk Specify all risks that you can identify. Goodwill People Income Property8 9. Next. . . 3. Risk ResponseEvaluate & Prioritize Classify the risks in one or more of the following categories The risk must be prevented. The risk can be prevented or controlled. The risk is acceptable. The risk requires insurance to limit exposure9 10. Finally. . . 4. Control RisksImplement risk management Create a plan for controlling risks. Avoid the risk situation by not engaging in the activity. Eliminate the risk by modifying the activity. Minimize the risk by modifying the activity. Transfer financial liability through contract or insurance.10 11. Risk Management Strategies Use common sense Involve your volunteers Provide & implement clear policies and procedures Be willing to release volunteers who present a risk Partner with care11 12. Finally, Implement the Plan Appropriate equipment Changes to the environment Adequate supervision Relevant forms Policies and procedures TRAINED STAFF12 13. Policies and Procedures Screening to include: application, background checks, interview, reference checks Risk evaluation of project sites and projects Supervision Orientation Training Waiver forms Liability Release/Informed Risk Confidentiality Agreement Picture/Media Release Form Acceptable Use Forms (computer/internet) Others as appropriate for position13 14. POLL Which of the following risk management policies and procedures does your organization use?14 15. Whats More Risky? Lower RiskHigher Risk Painting, gardening 1-1 Mentoring/tutoring Event planning and Home visiting assistance Transportation Office/admin. support Survivor/victim Speakers bureauassistance Sorting/distributing Meal delivery food, clothing Construction Board membership15 16. Vulnerable Populations Require Protection16 17. Required background check Vulnerable Populations + Fingerprinting Adult Foster Care Homes & ElderlyHomes for the Aged Child Care and Day CareCenters Minors Driver Training Schools andDriver Testing Organizations Educational Institutions, Schools, and Training Disabled Facilities Home Health Agencies Hospices Hospitals Intermediate Care(Rehabilitation) Facilities Nursing Homes17 Psychiatric Facilities 18. POLL FIRSTRaise your hand-- Does your organization do background checks routinely, for all volunteers? How are background checks run?18 19. REVIEWImportant Points1.There are inherent risks in running a volunteerprogram.2.Volunteer positions do not all have the same levelof risk and therefore will have differing riskmanagement strategies associated with them.3. Once the risk factors are identified in a volunteer position, preventive strategies should be incorporated into the position description, screening, orientation, training and supervision of that position.19 20. Key Questions To Consider. . . What do our volunteers do? (Or what new activitiesdo we want them to do) What could go wrong? How probable is it that it will go wrong? How seriousan issue would it be? How can we diminish the probability or protectourselves? Can we still ask a volunteer to do this?20 21. Youth Volunteers Many Benefits Engaging Youthin Lifelong Service reported that adults who engaged in volunteering intheir youth give more money and volunteer more time than adults who began theirphilanthropy later in life. (Independentsector.org) Special Considerations Many resources Nonprofit Risk Management CenterFact Sheethttp://www.nonprofitrisk.org/tools/workplace- safety/nonprofit/c6/youth.htm21 22. A Few ExamplesYouth Policies Youth Waivers Two-Deep Supervision Knowledge of state workplace laws Under 18 cannot operate powerequipment Under 15 have additional limitationschemical exposure, use of ladders, etc.22 23. Contact the experts Insurance Agentcheck liability coverage Lawyerreview policies, procedures, and forms Identify special issues related to vulnerablepopulations, use of power tools, youthengagement, etc. Work with the organizations Human Resources23 24. YOUR INSURANCE AGENT ASK ABOUT VOLUNTEER COVERAGE Payment of Medical Expenses in the case of injury Commercial General Liability Insurance Volunteer Accident Policy Workers Compensation Policy Defense of Liability Claims against nonprofits Commercial General Liability Volunteers identified as additional insurds Directors and Offices Liability Automobile Liability Volunteer Liability Policies (purchased with VolunteerAccident Liability)24 25. Note: There are few overarching legal requirements when a group of people get together to do good work as long as appropriate steps are taken to: Identify Potential Risks Inform individuals involved of those risks Take steps to minimize risk i.e. provide appropriate equipment, tools, and training, conduct appropriate volunteer screening.25 26. VOLUNTEER LIABILITY The Volunteer Protection Act of 1997 providesimmunity for volunteers serving nonprofits orgovernment for harm caused by their acts oromissions if: Acting within the scope of responsibilities Volunteer was appropriately and properly licensed, certified or authorized to act. Harm was not caused by willful, criminal, or reckless misconduct, gross negligence or a conscious, flagrant indifference to the rights or safety of the individual harmed.26 27. Michigan Laws Provide some protected status to volunteers actingon behalf of governmental agencies. Someexamples include: Volunteer disaster worker Public school volunteers Medical Good Samaritan27 28. SUMMARYAppropriate RolesA volunteer position must: Meet the needs of the organization. Have an associated risk management strategythat the organization is comfortable with. Require a reasonable amount of training. Allow for adequate supervision and direction28 29. TOOLKIT MATERIALS29 30. THE LEARNING CENTER30 31. Summary Questions, Feedback Please complete the evaluation that will be emailed to you. Your input is appreciated. Follow-up questions can be emailed to Sandra Miller saltzmiller@gmail.com31