risk analysis and crisis management
TRANSCRIPT
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Esplendorrestraurant&beach club &bar
.risk analysis - crisis management(research-response-recovery)
SİNEM CENGİZ 20090301021
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•Esplendor restraurant&beachclub&bar
-owner of operation is yağız atasoy
-in cesme/İZMİR
-beachside
-seasonal(may-september)
-since 2004
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İNFORMATİON ABOUT ESPLENDOR RESTAURANT&BEACH CLUB&BAR
-between 10 and 19.30-beach service
-20.30-23.30 restaurant service with live music(piano-cello)
-24.00-4.00 bar service with special dj
Menu: pastas, pizzas, seafood• desserts• beverages(alcholic&nonalcholic)
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•Rısk analysis •Act of god: earthquake, flood ,fire
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Rısk analysis
Technological:-corruption of music system:
-instrumental corruption
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Rısk analysis
Technological:
-dj equipment ( turntable, speaker ,etc.)
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Rısk analysis• Financial problems:
-proprietary interest
(problem of supply, marketing)
(problem of payroll distribution
to personnel)
-many competitors
-economic crisis
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Rısk analysis
•The safety of customers/security problem:• - drown• - poisoning• -abuse
- lack of crowd management
-Attack
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Crisis team
- Manager of human resources
- Manager of financial departman
- Manager of public relations
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The attack was occurred….
• armed assault
-No one was injured
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Crisis period- unexpected
- Agreement (consensus)
- Determine the spokesperson
- Calm down
- Appropriate and effective internal communication
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Crisis period
- Both danger and opportunity
- Accept the mistake
- New security staff
- Media updating – (give a very clear message and prevent gossip)
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Public speech
- Establish a power communication with media
- Reputation is important
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Crisis period
•FASTER …..
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THANK YOU FOR LİSTENİNG