rightnow customer community update june 19, 2007
DESCRIPTION
RightNow Customer Community Update June 19, 2007. Community Stats. Updates. Community Access within RightNow 8. Community Overview http://community.rightnow.com. Future Enhancements. Questions/Comments. Please visit the RightNow Customer Community, http://community.rightnow.com/customer - PowerPoint PPT PresentationTRANSCRIPT
© 2006 RightNow Technologies, Inc.
RightNow Customer CommunityUpdate
June 19, 2007
Community Stats
•585 customer Community members
•Average of 25,000 page views/month
•Approx. 1,100 forum posts
Updates• Community Login
• Single login to access resources – SSO with rightnow.custhelp.com
• Site Redesign
• Online Description of Solution Services Offerings & Webforms
• Online Learning Center
• RN 8 Resources
• Developer Community
• Summit 2007 Resources
• Access from RN 8 Solution
Community Access within RightNow 8
Community Overviewhttp://community.rightnow.com
Future Enhancements• Community Search
Feedback:• Community site, Custhelp, & Forum?• Display search results?• Search options?
• Login Help / Who is My Contact Admin?
• My RightNow PersonalizationFeedback: What kind of info do you want upfront?
• Partner CommunityFeedback: Would you be interested in knowing who RightNow’s partners are & what they offer?
• Ask the Expert/Geek of the WeekFeedback: Who would be a valuable expert?
Keir BarbeCustomer Community [email protected] 406.223.4214
Please visit the RightNow Customer Community, http://community.rightnow.com/customer
We welcome your feedback and suggestions!
Questions/Comments
Erica LeepCustomer Marketing Project [email protected] 406.522.4249