8/6/2019 Richie.salwan.doc

1/2

RICHIE SALWANQ-108A, Vikas Vihar, ManasKunj Road, Uttam Nagar, New Delhi- 110059.

(Current and Permanent Address)+91 98918 69641 / +91 95823 62780

ritchii.salwan @ gmail.com

OBJECTIVE

To work with a strong and progressive company, where my learningFaces new and interesting challenges regularly.

WORK EXPERIENCE

February 2011 - June 2011 : with Fidelity Global Services (Delhi) as Sr

Associate .January 2007 December 2008 : Salwan Motor Store (Delhi) as theSales Manager.

October 2005 November 2006: with Wipro BPO, (Delhi) as a SeniorCustomer Care Executive.November 2004 - October 2005: with HFCL group (Delhi) as Tele SalesExecutive.

RELEVANT SKILLS

Excellent problem solver with strong sales analysis and reporting skills. Experienced with office package software like MS Word, MS

PowerPoint, MS Excel etc..

STRENGTHS

Interface directly with customers to provide assistance and resolveproblems. Supervise product inventory; verify quantity and quality of products

received. Handle scheduling of employees and related personal issues. I have undergone training for voice and accent modulation, and holdover 3 years of experience in handling US clients, which would be helpfulin dealing with client in your company. I have the ability to develop healthy professional relations with clients,which can boost sales.

mailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.commailto:mansi.arora232@gmail.com

8/6/2019 Richie.salwan.doc

2/2

I can assemble various floor sets in order to maximize merchandiseappeal. I can also develop creative window displays to attract new customers.

KEY RESPONSIBILITIES

My responsibilities as an Assistant Sales Manager included supervisingall daily functions of store activity to ensure customer satisfaction.

Management of the schedules and processes. Controlling and supervising financial transactions. Keeping the expenses under check, controlling them, providing best

customer service .

NOTABLE ACHIEVEMENTS

While working at Wipro BPO, I was promoted as a Floor Support inCustomer Handling, with clients from the US. I was responsible fortaking Supervisory Calls, conducting Training and Up-training sessions,with Data Management and Schedule Rostering.

I helped boost sales by about 10-15% .

EDUCATIONAL QUALIFICATIONS

B. Com. from Delhi University in 2010. Class XII : Adarsh Public School in 2004. (61% aggregate) Class X : Adarsh Public School in 2002. (70% aggregate)

PERSONAL DETAILS

Date of Birth: 12th January 1987Sex: Male

Marital Status: SingleReligion: Hindu.Languages Known: English, Hindi and PunjabiFather's Name: Mr. A.K. SalwanMothers Name: Mrs. Sanyogita SalwanHobbies: Travelling to new places, listening and making music.