richard tworek vp, enterprise communication servers 2006 technology focus enhancing the human...
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Richard Tworek
VP, Enterprise Communication Servers
2006 Technology Focus Enhancing the Human Experience with Enterprise Real-Time and
Secure Converged Communications
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Today’s Business Imperatives
Optimize InvestmentsTake full advantage of current resources: infrastructure and people Save Time and Money
Save/Protect Company AssetsHigh demand on customer responsiveness, accessibility and fast decision making
Network infrastructure and information/content must be reliable, resilient and secure
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Fundamental Disruptions Are Transforming Today’s Telecom Industry
New World, Rules, Players, OpportunitiesNew World, Rules, Players, Opportunities
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Lower TCO New access to
multimodal communications
Collaboration – one of top biz priority
Impacts on Telecom and IT
Employee Virtualization Mobility: almost 50% of
companies will use some sort of mobile apps
87% of all Enterprise workers are temporally or permanently remote
Consumerization of IT Consumer penetration of
mobility driving business adoption
Worldwide PDA shipments increased 20.7 percent in 2005
IP Convergence
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Who Are The Customers?
IT Manager
End-User
Customer’s Customer
SimpleAnywhere
Anytime
Resilient
SecureReliable
Mobile
Investment Protection
Open
Integrated
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2006 - Top 3 Technology Initiatives
Security
Open – SIP
Real-Time Personal Communications
Enhancing the User Experience…
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SecurityTrends More mixed media on networks Distributed workforce and B-to-
B communications needs
Technology Readiness Security part of the DNA
(User/Network/OS/Applications) Media Security (application)
- 75% of hacks at application layer Embedded in IP Clients
Enterprise Value/ROI A balanced Value Proposition Risk mitigation: loss of
information, system recovery, lost productivity
“By 2009, 80 percent of companies will have suffered an application security incident”
(Gartner, Dec.2005)
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Open - SIP Trends User & enterprise diversity – flexible
choice The potential to be a disruptive
technology
Technology Readiness Web Services API, standard interfaces,
interoperability Integration: IP Telephony,
Collaboration, Desktop, Back-office, vertical apps, etc.
Enterprise Value/ROI Adaptive client & application choice Streamlined business process,
improved customer responsiveness, productivity
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Personal Communications
Trends Technology consumerization Virtual and mobile workforce Increase # of com. channelsTechnology Readiness Personal Agent Presence (location, device,
application) Speech to text, text to speech RFID WiFi, Fixed, Cellular, Dual
ModeEnterprise Value/ROI Simplicity Time to decision making Business without boundaries
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The Big Surprise ? Over Hyped?
Velocity at which
Presence and Mobility
Intersect
Surprise Hype
VoIP for the sake of VoIP
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Innovation
“Innovation is executing on creativity.”
Richard Tworek