Digital Media Installation and Service p2

Company, infrastructure & value stream

• North American network of over 3500 sub-contractors. Covering Canada, United States, Mexico, Caribbean Islands, and Puerto Rico.

• Rhombus Executives, Accounting and Operations teams are based in Bellmawr, New Jersey.

• Rhombus has Depot Facilities in every major metro market in North America used for warehousing, staging, testing & packaging:

• Sub-contractors have cell phones, and email capability for sign off sheets & photos. (laptops available upon request)

• Rhombus utilizes Six Sigma processes in the design & development of a national installation and service program.

Digital Media Installation and Service p3

Company, infrastructure & value stream

RESPONSIBILITIES

Preventative Maintenance

Emergency Service

24/7 Customer Service

Help Desk

RESPONSIBILITIES

Site Audit

Site Prep

Transportation/Logistics

Staging

Installation

Two Operations Divisions:

Projects

Projects Division is responsible for all

installations and national rollout programs.

Service

Service Division is responsible for emergency field service and call center

help desk support

Digital Media Installation and Service p4

Company, infrastructure & value stream

Digital Media Installation and Service p5

Company, infrastructure & value stream

• Digital Signage

• Kiosks

• Electrical

• Data cabling

• Telecommunications

• Wireless Networking

• Satellite

• POS

• PC Install/Repair

• Carpentry

• Fixtures

• Displays

• Signage

• Site Surveys

• And more…

Listing of Rhombus’ Services:

Digital Media Installation and Service p6

Company, infrastructure & value stream

• Project Managers manage multiple vendors, agents and sub-contractors to perform the assigned project.

• For visibility and accountability, Rhombus provides one point of contact and delivers reliable reporting, scheduled or on demand.

• Offerings are tailored to individual customer requirements and include system analysis, needs assessment and system design.

• Rhombus provides a total solution that specializes in "local" technicians.

• Rhombus has experienced Project Managers and Field Technicians with a track record of successful national product installations and service.

Digital Media Installation and Service p7

Installation Process

• Perform trial installations and develop a comprehensive Installation Manual and Sign Off Form.

• Customer provides Rhombus with a detailed Installation Work Order including:

- Name and address;- Contact information; - # of units per location;- Exact desired location of installation;- Site Survey required;- Software to be loaded on unit;- Other pertinent information.

Continued >>

Digital Media Installation and Service p8

Installation Process

• Rhombus coordinates the schedule design to include; logistics, installation dates and timelines for all national rollouts.

• Rhombus can coordinate transportation logistics from manufacturing warehouse to regional warehouse facilities.

• Project Coordinators dispatch technicians and provide all required pre-installation training (online training, installation manuals, etc).

• Contractors deliver the unit(s) to the installation location on designated date .

• Technicians calls 1-877-RHOMBUS x 717 to check in upon arrival onsite (automated check in system).

Continued >>

Digital Media Installation and Service p9

Installation Process

• Technicians will transport unit from the storage area to the installation location.

• Technicians will follow the Installation Manual steps.

• Technicians will train onsite personnel on unit and minor maintenance routines.

• Technicians will clear all debris and ensure area is clean.

• Technicians will have Customer complete Sign Off documentation.

• Technicians call 1-877-RHOMBUS x718 to check out (automated system).

Digital Media Installation and Service p10

Service Process

• Customer emails “Service Work Order” including:- Name and address;- Contact information; - # of units per location;- Exact desired location of installation;- Site Survey required;- Software to be loaded on unit;- Other pertinent information.

• All Materials prepared and shipped (if needed) and project manager is advised on expected delivery and service date.

• Project Manager dispatches service Technician to perform service call on designated date and time.

• Rhombus provides a daily report with all open and closed service calls.

Continued >>

Digital Media Installation and Service p11

Service Process

• Technician calls 1-877-RHOMBUS x 717 to check in upon arrival onsite (automated check in system).

• If Technician needs any assistance they call 1-877-RHOMBUS x 719 and a Help Desk Representative will assist them with their needs.

• Technician completes service call request and performs 1st level maintenance routine on unit.

• Technician has customer sign off on completed work order document and takes photos (if required).

• Rhombus Technician calls 1-877-RHOMBUS x718 to check out (automated system).

Digital Media Installation and Service p12

Customer Service Infrastructure

Systems, Processes, Policies and Procedures

• 24 Hour call center customer support and/or IT Help Desk

• Dedicated toll free phone # would be established and listed on all units in order to quickly direct all customers to proper support.

• Customized email addresses will be provided to Project Management Team (i.e. kiosk@rhombusservices.com). E-mail will be directed to a Service Team Member.

• Service Reps respond quickly to all requests to let the customer know that we are working on the issue at hand.

• Daily update via email listing all open and closed service requests.

Digital Media Installation and Service p13

• Rhombus is capable of handling all transportation logistics from port of entry or manufacturing facility to our National/Regional warehouses and on to the final destination for the product.

• Rhombus can provide “truckload” service as well as “white glove” service for transportation across North America.

• Rhombus provides “final mile - white glove” delivery from regional warehouse to the installation location, with or without lift gates depending on specific location needs.

Inbound & outbound transportation capabilities

Digital Media Installation and Service p14

Warehouse & staging capabilities

Secured Inventory Receive initial Inventory and logged by Serial Number into Inventory• Inventory placed in a secured cage with controlled keyed access;• Each customer is given a specific inventory location.

Staging Receive Staging Work Order Request from partner• Open Request, confirm receipt of work order;• Pull and relieve Inventory from stock;• Un-box equipment, test components and configure per request;• Interconnect and test as completed system;• Ship as directed by work order.

Replenishment Inventory Control.• Rhombus notifies partner of inventory replacement as parts are used;• Could be automatic re-order levels or manually monitored;

RMA Initiated (Return Material Authorization)

RMA – Defective Part notification received by Rhombus.• Tracking number assigned;• Replacement Part shipped immediately;• Part is repaired or replaced;• Replacement/fixed Part is returned to available Inventory.

Partner Access Reports.• Periodic project and customer review meetings as required;• Inventory and Work Order Status available on demand;• Interact with partner or end user as required.

Digital Media Installation and Service p15

Company, infrastructure & value stream

Rhombus Services’ core competence is providing Commercial Installation and Service.

Rhombus Team Core Values:

• Develop Solutions;• Exceed Expectations;• Build Relationships;• Improve Processes.