rhf achievements
TRANSCRIPT
Regional Director
Approximately 1800 units on 8 Campuses
3 Unbundled CCRCs: IL / AL /SNF
4 IL / AL Communities
1 Freestanding IL building
$55 million Region
$7.9 million of Operating Income
42%
5%
53%
IL AL SNF Total
853 275 234 1362
5 Communities
Sales & Marketing Training
Including Administrator, Activities & Food Service Director = SALES TEAM
Enhanced Services & Focus on Resident Lifestyle
Applied to Every Aspect of the Business
Weekly Follow-up
Goal tracking – Big Boards / Graphs
Recognition & Rewards
CELEBRATE SUCCESSES publicly
Private notices of under-performance
Conference Calls
Averaged 5+ “net” move-ins per week
“So thankful that Activities & Dietary finallyincluded in training!”
“Glad to be part of the Team”
“Learned a lot & enjoyed the energy”
“Eye Opening”
“One of the best things that has happened since being here [with the organization].”
“Learned a Better Way to do my Job”
“Good Team Building”
Courtenay Springs Village
Financial/Census Analysis
Before "+1" After "+1"
10 Month Average 3 Month AverageIncome
Net Residential Rental Revenue 197,814 243,973
Asst. Living Rental Revenue & Services + ECC 25,087 24,778
Net SNF Revenues (Inc. Ancillary Revenues) 554,515 601,971
Other Revenue 83,416 84,549
Total Revenue 860,832 955,272
Expenses
Operating Expenses 661,336 717,714
Management Fees 57,865 58,238
General Insurance 24,005 33,016
Property Taxes 10,681 8,851
Total Expenses 753,887 817,819
Net Operating Income 106,945 137,452
Operating Margin 12% 14%