RFR: Child Care Resource and Referral Services

RFR Number – 2013 EEC CCRRS 003August 2012

1

FY2013 CCRR Posting

RFR Posting Available Comm-PASS at www.ebidsourcing.com

Available on EEC’s website at www.mass.gov/EEC under Funding Opportunities

Responders are responsible checking EEC’s website for updates to the RFR

2

FY2013 CCRR Time Line

Due Date

RFR Release Date August 9, 2012

Intent to Bid August 17, 2012 by 4:00 PM

Boston Bidder’s Conferences August 21, 2012, 12:30 PM – 3:00 PM

Springfield Bidder’s Conferences August 22, 2012, 12:30 PM – 3:00 PM

Written Questions Due August 24, 2012 by 4:00 PM

Responses Posted (estimated) August 31, 2012

Proposals Due September 19, 2012 by 4:00 PM

Evaluation Period September 24 – 28, 2012

Notification of Awards (estimated) October 1, 2012

Contract Start Date January 1, 20133

4

CCRR FUNCTION CHART

CCRR Function Description

Recognizing that the demand for family and provider services fluctuate throughout the year, CCRR staff must be cross-trained in order to deliver these various services.

5

Family Focused ServicesConsultation & Referral Services

Typical referrals: Complete intake and provide referrals from

NACCRRAware database for child and/or out of school time care based on family preferences

Provide outstanding customer service (available in traditional and non-traditional hours, use active listening, set expectations, help develop action plan, provide timely referrals and message returns)

Provide services in languages spoken by families in service area

Provide referrals through mixed delivery methods (phone, email, fax, online, smart phone app, in person, mail)

Conduct follow up call 6

Enhanced Referrals: Complete intake for hard-to-serve/high risk/specialized needs

families for child and/or out of school time care based on family preferences

ECIS consent form used to obtain permission from family for CCRR staff to discuss needs of family with providers and check for availability

Provide outstanding customer service (available in traditional and non-traditional hours, use active listening, set expectations, help develop action plan, provide timely referrals and message returns)

Provide services in languages spoken by families in service area Provide referrals through mixed delivery methods (phone, email, fax,

in person, mail) Provide special assistance such as in person appointments Conduct check in calls and follow up calls

7

Voucher referrals:

Link with families by phone at DTA office, and/or at CCRR office and complete intake

Inform families on voucher process details Complete process for Enhanced referrals

Mass 2-1-1: Follow through with families referred by Mass 2-1-

1 for Regular and Enhanced Referral services Connect with Mass 2-1-1 on regular basis

8

II. Family Focused Services

Provide parent education on topics to include:

Types of care Licensing Quality care indicators QRIS Cost of care and financial assistance

9

II. Family Focused Services (continued)

Provide resource and educational materials with referrals to include:

Cover letter with disclaimerChecklist for program evaluationQuality indicators per QRISEEC licensing informationOther pertinent resources

10

II. Family Focused Services (continued)

Link families to resources: Share information and link families to CFCE Provide information on other agencies and

organizations that serve families

Coordinate with CFCE: Convene regular meetings with each CFCEs in service

area Create partnership plan with CFCEs Obtain family resource information from CFCEs as

necessary Provide data to CFCE as needed

11

Family Focused Services (continued)

Know the families and communities in service area: Conduct service area family needs assessment Connect with community leaders, public officials

and stakeholders Review census data in cities and towns served Create plan for delivering services and materials in

languages prevalent in service area 

12

II. Family Focused Services (continued)

Data Collection, Tracking and Reporting

Complete parent intakes using all NACCRRAware fields Conduct family satisfaction surveys Generate reports (e.g. family data, demand for child care,

type of care used)

13

Training & Technical AssistanceTraining: Conduct training needs assessment of providers in service

area Conduct trainings to focus on licensing, health and safety,

voucher orientation Provide trainings in groups Provide trainings in languages spoken by providers in

service area Provide trainings through varied methods Link providers to EPS for QRIS and other coursework

training Post EPS trainings on website

14

III. Provider Development and Engagement

Technical assistance: Provide assistance through varied methods including in

person, email, online Provide assistance to focus on: start up orientation,

licensing, health and safety, voucher orientation, and other topics as needed

Provide assistance at CCRR and at providers’ sites Promote high quality early education and care initiatives

Coordinate with EPS: Create partnership plan with EPSs Provide data to EPS as needed Convene regular meetings with EPS in service area

15

III. Provider Development and Engagement (continued)

Resource Development Analyze supply and demand for child and out of school time care in

service area by city and town Recruit new providers based on service area needs including providers

to take families using vouchers Conduct presentations with local business organizations Conduct select visits to new and existing providers in service area Provide education and consultation to informal care providers in

service area

16

III. Provider Services (continued)

Data Collection, Tracking & Reporting

Maintain and update provider database, completing all fields in NACCRRAware

Track training and technical assistance given to providers Generate reports on a variety of data collected Conduct exit interviews with providers Conduct provider satisfaction surveys

17

III. Provider Development and Engagement (continued)

Staffing and Internal Control Employ staff and provide materials that reflect the

diversity and linguistic needs of families and providers in areas served.

Ensure that staff is knowledgeable about EEC’s licensing and subsidy regulations and policies

Have sound written financial policies and procedures in place

18

General Management

Quality Assurance Achieve NACCRA Quality Assurance within two years of

submission to NACCRA or awaiting final visit by 12/31/14.

Data Management Possess technical capacity and IT support to carry out

agency functions, provide online services, produce reports and gather feedback.

19

General Management

Hours and Operations Maintain full day and full year services excluding state and

federal holidays. Maintain at least one administrative office, convenient to

the population that you serve, in every regions that you propose to serve.

20

General Management

Appendix A: Narrative Questions to be answered by respondents Appendix B: Evaluation of Responses Appendix C: Required Specifications Appendix D: List of Cities and Towns in each EEC Region Appendix E - 1: Demographic Information regarding Cities and Towns

in Massachusetts Appendix E - 2: FY13 CCRR Funding Formula Narrative Appendix F: Allocation of Funding: Estimated Amounts by City/Town Appendix G: EEC Providers/System Reimbursement Rates Appendix H: Contracting Fiscal Status Appendix I: New Contractor Fiscal & Administrative Review Appendix J: CCRR Function Chart and Description of Function

Reference Materials: National Data Set CCRR Data Summary

21

Additional Information

FY2013 CCRR: Late Submissions

In general, applications received after the deadline will NOT be reviewed or considered for funding. EEC reserves the right to review and/or fund a

proposals submitted after the deadline where an emergency situation caused or contributed to the late submission.

EEC shall have the right to specify the amount of time for submission of such additional information/ revisions.

EEC shall have the right to disqualify proposals where such information and/or revisions are not submitted within the timeframe specified by EEC.

22

Proposals will be evaluated based on the rating criteria in Appendix B of the RFR.

In determining contract awards, EEC will consider a number of relevant factors, including but not limited to each proposers score, adequate geographic coverage, contracting history, and best value.

EEC reserves the right to alter the amount of funding available or awarded to a contractor based on the proposal score.

EEC reserves the right to interview and/or negotiate with proposers as part of the evaluation process.

23

FY2013 CCRR: Evaluation of Proposals

The Child Share Financial Assistance (CCFA) system will have improved process and end user benefits

24

Improvements for CCRRAs

Central data source reduces IT costs and eliminates the need for replication – multiple instances of families and providers.

PRISM(Person Resolution Information SysteM) a robust mechanism that uniquely identifies Individuals entered into the system

Common Subsidy Management and Intake business rules will exist for EEC Financial Assistance

Fully electronic/online attendance and billing submissions.

Better data quality and reporting capability.

Children that are already in CCFA or in KinderWait do not need to be re-entered during eligibility

25

There are ten separate CCRRA databases. The data must be transferred to EEC daily.

Families who move to a different region are re-entered in the new CCRRA database.

Voucher Subsidy Management business rules are not the same as those for Contracts.

Manual paper billing process . Thousands of Requests for Reimbursement are mailed to providers and returned for CCRA data entry.

CCIMS CCFA