rfi pamf ic linkages outsourced development partnership 140801

8/16/2019 RFI PAMF IC LinkAges Outsourced Development Partnership 140801

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Strictly Confidential

Request for Information

RFI for the Establishment ofOutsourced Development Partnership

for the linkAges™ System

Palo Alto Medical FoundationAugust 1, 2014


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Request for Information Outsourced Development Partnership: Palo Alto Medical Foundation Innovation Center 1

August 1, 2014, v1.0

Contents

1.

INTRODUCTION ................................................................................................................................................................. 2

1.1.

BACKGROUND ........................................................................................................................................................ 2

1.1.1. The Druker Center for Health Systems Innovation ..................................................................................................... 2

1.1.2. Purpose of This Document ........................................................................................................................................ 3

1.1.3. Confidential Information ............................................................................................................................................. 3 2.

THE LINKAGES SYSTEM .................................................................................................................................................. 3

2.1

DESCRIPTION OF LINKAGES ......................................................................................................................................... 3

2.2.

DESCRIPTION OF LINKAGES COMPONENTS ................................................................................................................... 4

linkAges Personal Profile ..................................................................................................................................................... 4

linkAges Timebank .............................................................................................................................................................. 4

linkAges Connect ................................................................................................................................................................ 4

linkAges List ........................................................................................................................................................................ 4

2.3.

LINK AGES DEPLOYMENT ............................................................................................................................................. 4

3.

RFI - OUR REQUIREMENTS .............................................................................................................................................. 5

3.1.

PROJECT INTRODUCTION............................................................................................................................................. 5 3.2.

OUTSOURCING OBJECTIVES ........................................................................................................................................ 5 3.3 IT SERVICE OVERVIEW ................................................................................................................................................ 5 3.4.

SYSTEM ARCHITECTURE ............................................................................................................................................. 5 4.

RFI SCHEDULE .................................................................................................................................................................. 7

4.1.

SCHEDULE ................................................................................................................................................................. 7

4.2.

ADMINISTRATIVE REQUIREMENTS................................................................................................................................. 7

4.2.1.

RFI Coordinator ...................................................................................................................................................... 7

4.2.2.

Response Preparation Instructions ......................................................................................................................... 8

5.

RFI RESPONSE.................................................................................................................................................................. 9

5.1.

OVERVIEW OF INFORMATION REQUEST......................................................................................................................... 9 5.2.

RESPONSE DETAILS .................................................................................................................................................... 9 5.2.1.

General Information ................................................................................................................................................ 9

5.2.2. Vendor Point of Contact ......................................................................................................................................... 9 5.2.3.

Ability to Deliver Required Services ........................................................................................................................ 9

5.2.4.

Expertise in the Required Services ....................................................................................................................... 10

5.2.5.

Competency ......................................................................................................................................................... 11

5.2.6.

Proprietary Products, Solutions or Tools of Relevance ......................................................................................... 12

5.2.7.

Costs and Fees Structure ..................................................................................................................................... 12

5.2.8.

Additional Information ........................................................................................................................................... 13

5.3.

RESPONSE REVIEW PROCESS ................................................................................................................................... 13

5.3.1.

Review Process.................................................................................................................................................... 13

5.3.2.

Clarification .......................................................................................................................................................... 13

5.3.3.

RFI Response Presentations and Demonstrations ............................................................................................... 13

6.

THE TENDERING PROCESS & RULES .......................................................................................................................... 14

6.1.

INITIAL RFI ............................................................................................................................................................... 14

6.2.

COMMUNICATION DURING THE TENDER PROCESS ...................................................................................................... 14 6.3.

RFI RESPONSE CRITERIA .......................................................................................................................................... 14


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1. Introduction

This document presents a Request for Information (RFI) issued by the Druker Center for Health SystemsInnovation (IC) at the Palo Alto Medical Foundation, an affiliate of Sutter Health (SH).

The IC seeks responses from suitably qualified organizations interested to contract to be the technicaldevelopment partner for the IC’s linkAges System, which supports successfully aging in the community. Anumber of components of this system are already in place and being used operationally, while work onother components is yet to be commenced.

The developer will have responsibility for continued development of existing components, thedevelopment of new components, interfacing to new third-party systems and ongoing maintenance of thedeployed applications and the system platform.

The system has been developed using PHP, MySQL and Joomla. Some components run on .Net / SQLand may need to be migrated to PHP / MySQL.

1.1. BACKGROUND

1.1.1. The Druker Center for Health Systems Innovation

Palo Alto Medical Foundation (PAMF) is an affiliate of Sutter Health, and over the course of its 80-yearhistory, PAMF has earned a national reputation for innovation. PAMF was the first large medical grouppractice in California to use electronic health records and the first in the country to enable patients toeasily access their records through the MyChart patient portal. Today, more than 80% of PAMF's patientsuse My Health Online, a web and mobile-enabled tool for managing their health and communicating withphysicians. PAMF clinical care teams were early adopters of state-of-the-art technologies, such asoutpatient radiation treatment for cancer and cardiac magnetic resonance imaging (MRI), prior to thesetools becoming standard best practice for providers nationwide.

Sutter Health as it is today was created through the January 1996 merger of Sacramento-based SutterHealth and Bay Area-based California Healthcare System. The foundation of Sutter Health began takingshape well over 100 years ago, as independent hospitals opened to meet the health care needs of theirlocal communities. The Sutter Health System is made up of five regional affiliates, with an active processto create “One Sutter” currently being implemented.

In 2010 PAMF established the Druker Center for Health Systems Innovation (IC). Its mission is to act toinvent, catalyze and deploy breakthrough innovations as a partner in advancing the health and wellbeingof communities. We apply human-centered design and leverage technology to create scalable solutionsthat address the pressing health challenges of our time.

With Baby-Boomers now turning 65, America faces an unprecedented demographic shift that will force thehealth care industry to rethink how we address the needs of older adults. To effectively address the health

of populations under the Affordable Care Act, the next-generation health system must reinvent itself as acommunity health partner. Seniors have special needs. A mobile society often leaves families dispersed,resulting in many seniors living in isolation where loneliness and a lack of ability to get support for criticalactivities of daily living provide barriers to aging successfully within the community.

To address these issues, the Druker Innovation Center created linkAges™, a new, community-based,multigenerational network designed to engage and activate existing resources within communities toimprove the health and wellbeing of seniors and family caregivers.


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1.1.2. Purpose of This Document

This Request for Information (RFI) is for information and planning purposes only and shall not beconstrued as either a solicitation or obligation on the part of Sutter Health (SH), its Institutes or Centers.

The purpose of this RFI is to identify potential partners capable and motivated to partner with theInnovation Center (IC) in the ongoing development and support for the technical platform that underpinsthe linkAges System.

This RFI is designed to help the IC understand market availability, technical characteristics, andfunctionality of web solution tools or products capable of satisfying the functional, technical, and/oroperational characteristics described in this RFI. The IC will use the responses to this RFI in its evaluationof potential tools for addition to the SH Enterprise Architecture as enterprise standard technologies.

The IC welcomes comments from all interested product vendors on each or all of the questions containedin this RFI. The IC does not intend to award a contract solely on the basis of the responses to this RFI, butmay follow up by issuing an RFP to selected respondents. The IC will not pay for the preparation of anyinformation submitted in response to this RFI or for the IC’s use of such information. Respondents will notbe notified of the IC's evaluation of the information received.

1.1.3. Confidential Information

The information contained in this Request for Information (RFI) is confidential and proprietary to PAMF. Inaccepting this RFI, vendors agree to the following conditions, under USA law:

Each party recognizes and agrees that the Confidential Information has been compiled, created andmaintained by special effort and expense of the other party.

Each party recognizes and agrees that disclosing or disseminating Confidential Information to a thirdparty will have a materially adverse effect on the other party and agrees not to disclose or disseminatethe Confidential Information to any third party. Except as necessary to perform its obligationshereunder, each party shall not use, reproduce or draw upon the Confidential Information or circulateit within its own organization.

Each party shall provide notice to the other party of any demand made upon it under lawful process to

disclose or provide the other party's Confidential Information. Such party agrees to co-operate withthe other party if it elects to seek reasonable protective arrangements or oppose such disclosure, atthe expense of the party that is seeking the protective arrangements or opposing the disclosure.

Any Confidential Information disclosed pursuant to such lawful process shall continue to beConfidential Information, the access to such Confidential Information shall be limited to those persons(i) only with a need to review such information for the purposes for which the disclosure was required,and (ii) who agree in writing to keep the Confidential Information confidential.

2. The Linkages System

2.1 Descript ion of Linkages

linkAges™ is designed as a system to support successful aging. It is a community-based network thatengages diverse individual, public and private stakeholders within a community to proactively supportaging in community, by building sustained connections between seniors and their communities in waysthat will provide for seniors psychosocial, service and resource needs.

It complements traditional systems of healthcare with both population-based solutions to wellbeing and byengaging the latent potential of individuals to act in a neighbourly manner to provide the support systemsthat can empower vulnerable seniors to age in place with enhanced health, independence, and quality oflife.


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Scalable impact is key to the vision for linkAges, and to achieve this objective linkAges is deployed as asystem supported by a technology platform, made up of four components:

2.2. Descr ip t ion of L inkages Components

linkAges Personal Profile

A central component of the linkAges system, the Profile captures social wellbeing characteristics ofindividual seniors and caregivers as well as their degree of support in daily life. This understanding isapplied to tailor their experience in the linkAges system and personalize resource offerings to be relevantto their needs, wants and interests.

linkAges TimebankThe linkAges TimeBank is one component of the emerging linkAges system and is a mechanism toconnect neighbors and community members across all ages to advance the mission of successful aging incommunity. Members of the linkAges TimeBank, including seniors and family caregivers, can addresspersonal needs through service exchanges with other members. The exchanges may also be focused onpersonal interests and skills. In the TimeBank, everyone’s time and services are valued equally and theculture of intentional reciprocity advances new possibilities for meaningful engagement withincommunities.

linkAges ConnectHow can we spot meaningful shifts in the socia l and physical health of seniors before it’s too late?linkAges Connect attempts to do this by utilizing passive signals in the home (e.g., utilities/water usagepatterns) to prevent acute care incidents and support well-being by detecting indicators that somethingmight be wrong, so that an appropriate responder/caregiver can receive a timely alert.

linkAges ListlinkAges List is a crowd-sourced resource referral web/mobile application that specifically addresses theaging in place needs and interests of seniors and family caregivers. linkAges List will comprise searchablelistings of community resources, services and businesses, including attributes relevant for guiding decisionmaking, and supported by reviews of personal user experiences.

2.3. LinkA ges Deployment

Pilot deployment of the linkAges system commenced in April 2013 in conjunction with select communitypartners to support end user engagement and community uptake. Initial deployment focused on thegeographic footprint of the city of Mountain View, California. Mountain View was selected because of itspopulation of diverse ethnicities and incomes, active partner agencies, a supportive City Council, strongneighborhoods and faith-based communities, and a significant and engaged senior population.

Based on the experience gained from this deployment, the IC is now extending deployment to othergeographically localized communities across the San Francisco Bay Area and to selected communitiesoutside Northern California. It is the IC’s intent to accelerate operational deployment to build scaled use ofthe linkAges System. The linkAges technical platform needs to be capable of supporting this rapidlyexpanding scale.

The linkAges deployment model will continue to utilize community based deployment partners. To this endit is critical to establish a toolkit that will support replication and adoption by diverse organizations, toinclude the linkAges platform, evaluation findings, and a community engagement model.


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3. RFI - OUR REQUIREMENTS

3.1. Project Introd uctio n

This document is a Request For Information (RFI) regarding vendor capabilities in several aspects of IToutsourcing. The PAMF IC is interested to consider partnering with a single contractor for all requiredlinkAges system development services.

3.2. Outsourcing Objectives

The PAMF IC’s primary objectives in pursuing this outsourcing are as follows:

• Partner with a vendor who has the skills, capacity and commitment to support the achievement of thestrategic mission for the linkAges system

• Partner with a vendor who is able to realize the aggressive development roadmap for the linkAgessystem, in particular the development, support and maintenance of the linkAges platform

• Access vendor’s broad range of personnel resources for rapid ‘time to market’ • Utilize vendor's local presence to ensure timely support of hardware and software problems as well as

limited training needs• Minimize the costs associated with the IT services described in this document

• Capitalize on vendor's experience with these IT services to continually improve the efficiency andeffectiveness of these IT services

3.3 IT Service Overview

The PAMF IC, in general, is seeking vendor assistance in:

• The development of new linkAges system capabilities• The enhancement of existing linkAges system capabilities• The possible migration of existing components onto a single development platform (possibly PHP,

MySQL, Joomla)• Deployment of the linkAges system to web and mobile platforms• Management of the linkAges MySQL databases

• Project management of the agreed development work• Communications with IC development management and staff• Management of development and release cycles• Management of Quality Assurance• Management of support tickets to respond to application issues and demonstrated ability to provide

high levels of customer service in response to these• Management of the deployed applications in the Production environment• Input and advice to development planning; optimal approaches to achieve the desired result, assuring

platform scalability; assuring the system makes best use of available technologies and is future proof

3.4. System Arc hitecture

We have built the linkAges system to be web based with cloud or cloud-like data and service access.

The LinkAges system architecture described is as follows:

Diagram 1 – Proposed LinkAges Architecture


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Development Platform

The preferred development platform is PHP / MySQL / Joomla, however the platform is currentlyprogrammed in a range of architectures as follows:

• linkAges Timebank – PHP / MySQL / Joomla• linkAges Profile - .Net / MS SQL

Security is managed using open systems

Security – OAuth and OpenID

Interface architecture make use of the following specified methods and standards:

Systems interfacing – JSON / REST where possible or XML / SOA if a heavier-weight capability isrequired

Mobile Capabilities

Access to certain parts of the System, in particular linkAges Profile, have been provided over mobiletechnologies.

In this situation use has been made of the following technologies:• PhoneGap development framework• HTML5

User Interface and System Access

Interconnected System ComponentsSpecifications for :

Systems interfacingSecurity

TerminologyData Models

Signal Source

Intelligent Engines EPIC EHR and PHR

DataData

TIMEBANKING

Social SupportPAMFSLIST

Resource Matching


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Diagram 2 – Current System Architecture [Needs updating for iPhone services]

Hosting

The IC is responsible for hosting services. Currently the linkAges system is hosted with third party providerBlueHost (http://www.bluehost.com). However we are in the process of migrating the system to hostingwithin the Sutter Health Data center, using a LAMP stack.

4. RFI SCHEDULE

4.1. Sched ule

Release of RFI August 1, 2014

Vendor submissions Due by 4:00 p.m. August 31, 2014

Vendor questions will be accepted and answered on a rolling basis. Sutter Health (SH) reserves the rightto update the RFI Schedule. Please contact the SH RFI Coordinator (contact information below) with anyquestions on timing, logistics or content.

4.2. Adm inistrative Requirem ents

4.2.1. RFI Coordinator

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Vendor communications concerning this RFI should be directed to the Sutter Health RFI Coordinator listedbelow:

RFI Coordinator Linette Fung

Physical Address 2350 W.El Camino Real, 5t Fl, Mountain View, CA,

94040Mailing Address 795 El Camino Real, Palo Alto, CA 94301

Phone (650) 934-6978

E-mail [email protected]

4.2.2. Response Preparation Instructions

We are requesting that vendors respond to the Request Detail (Section 4.2) listed in the criteria section ofthis RFI. Vendors are also encouraged to provide any preprinted materials that address the informationrequested.

Please provide your responses in Microsoft Word format to assist our review process. We value your timeand want you to prepare responses that are concise and brief.

Responses to this RFI should be submitted to the RFI Coordinator no later than August 31, 2014 at 4:00p.m., Pacific Standard Time. Please do not cut and paste your responses into this RFI. Instead provideyour response as a separate document and include numbers referencing the Request Detail (Section 4.2)RFI section to which you are responding. Only one electronic copy should be submitted.

SH prefers electronic responses to this RFI. Electronic copies should be submitted via e-mail. Pleasesubmit responses to the RFI Coordinator directly, at the e-mail address above. The RFI Coordinator willemail an acknowledgement of receipt to the Vendor within one business day of receipt.

Cost of Response PreparationVendors will not be reimbursed for costs associated with preparing or presenting any response to this RFI.

DisclaimersSH has issued this RFI solely for information and planning purposes, and the issuance does not constitutea solicitation. The issuance of this RFI and your preparation and submission of information do not commitSH to any contractual relationship, directly or indirectly. The representations made by you (the Vendor) inyour response will be considered material representations of fact upon which reliance shall be placed ifSH decides to pursue a subsequent RFP or contract.

Response Property of SH All materials submitted in response to this RFI become the property of SH. SH has the right to use any ofthe information presented in any submitted materials.

Proprietary Information Any information contained in the response that is proprietary or confidential must be clearly designated.

Marking of the entire response as proprietary or confidential will neither be accepted nor honored . Pleasenote that if you elect to provide pricing information to SH, such information cannot be designated asproprietary or confidential. Marking pricing information as proprietary or confidential will not be honored .

Vendor Comments and QuestionsVendors may submit comments and questions to the RFI Coordinator by e-mail, prior to responding to theRFI submission deadline indicated in the RFI schedule in Section 4.2. Responses to Vendor questionswill be sent via email to the named Vendor RFI coordinator. Modifications to the RFI that may result fromVendor comments will be sent to all Vendors. Where there appears to be a conflict between the RFI andany amendment or addenda issued, the last amendment or addendum issued will prevail.


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5. RFI RESPONSE

5.1. Overview of Information Request

The charter of the SH Innovation Center Team is to review all tool offerings and plan the SH integratedweb strategy. We seek to apply innovative, robust, secure, scalable and sustainable state-of-the-arttechnologies, where these technologies make sense, to enhance our technology stack.

5.2. Respo nse Detai ls

In order to support its evaluation and selection of potential solutions for integrated web strategy tools, SHseeks information on available tools within the web content management and rendering/delivery platformdomain. For the purpose of this RFI, the SH defines the scope of this technical domain as products.

5.2.1. General Information

Please provide the following:

Key Information Details

Your organization’s name

Your organization’s web site

Contact Name

Contact Telephone

Contact E-mail address

Number of employees in your organization

Your organization’s current annual revenue

Are you currently or have you ever been avendor to Sutter Health or its affiliates?

5.2.2. Vendor Point of Contact

Vendors who intend to submit a response to this RFI should identify a single point of contact to ensurethat the Vendor receives all updates and communication regarding the RFI. Please provide the followinginformation to the RFI Coordinator identified in Section 4.1:

Key Information Details

Name of Vendor Representative

Title

Name of Company

Address

Telephone Number

FAX NumberEmail address

Vendor’s website address

5.2.3. Ability to Deliver Required Services

Please confirm your ability to provide each of the required services and provide narrative on youcapabilities and expertise in each area:


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Required Service Able toDeliver

Capabilities and Expertise

The development of newlinkAges system capabilities

Y/N

The enhancement of existinglinkAges system capabilities

Y/N

The possible migration ofexisting components onto asingle development platform(PHP, MySQL, Joomla)

Y/N

Deployment of the linkAgessystem to web and mobileplatforms

Y/N

Management of the linkAgesMySQL databases

Y/N

Project management of theagreed development work

Y/N

Communications with ICdevelopment management

and staff

Y/N

Management ofdevelopment and releasecycles

Y/N

Management of Quality Assurance

Y/N

Management of supporttickets to respond toapplication issues anddemonstrated ability toprovide high levels ofcustomer service inresponse to these

Y/N

Management of thedeployed applications in theProduction environment

Y/N

Input and advice todevelopment planning;optimal approaches toachieve the desired result,assuring platform scalability;assuring the system makesbest use of availabletechnologies and is futureproof

Y/N

5.2.4. Expertise in the Required Services

Please provide confirm your ability to provide each of the required services and provide narrative on yourexperience in each area:

Area of Experience Narrative

Your experience with the range of softwaretechnologies as outlined above. PHP, MySQL, Joomla

• Length of experience


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• Functional areas of expertise• Your experience in mobile development

List the operating systems in which you haveexpertise

Your experience with operating deployment systems:

• Data Center Operations• Help Desk• Network Operations• Application Support and Maintenance

What is your level of experience with mobiledevelopment, and in particular:

• PhoneGap or related platforms• Responsive design

Your experience with open standard security systems:

• OAuth• OpenID

Provide a high-level description of your client base forsimilar services

• Number of customers• Geographic distribution of customers• Potentials for conflict of interest in customer base

Experience in application development in the Healthand Welfare and/or Nonprofit sectors

List the geographic locations of the following:

• Corporate management

• Development team• Project management

Client references:

• Provide one current client of similar services• Provide one former client of similar services

5.2.5. Competency

Please provide information on the following specific areas of competency:

Area of Experience Narrative Agile development

Staff competency and certification in applicationdevelopment to American Disabilities Act (ADA)standards

Staff competency and certification in healthinformation privacy and security, including training inHealth Information Portability and Accountability Act(HIPAA)

ISO 20000 or related service standard accreditation


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Other formalized management processes to assurequality and timeliness of delivery

5.2.6. Proprietary Products, Solutions or Tools of Relevance

Given the definition of required services identified above, please identify any products, solutions, or toolsyou own that you would propose as being of assistance with solution delivery. For each product/solutionyou identify, please provide the following information where applicable:

Feature Narrative

Product/solution/tool name

Product/solution/tool description: its features,functionality, and capabilities

Product/solution/tool value to delivery of the requiredservices

Product History

• Date of product’s first production release (v1.0, notbeta versions)

• Current production version

Planned product schedule and technology roadmap(i.e. future product enhancements, upgrade cycle ofthe product, next major release plan)

Revenue for 2012, 2013 and 2014 from product sales

Number of customers, by industry sectors (private andpublic), using the version of the product beingproposed for use under this RFI

List 3rd party partnership product dependencies, if any

5.2.7. Costs and Fees Structure

Please provide detailed information on how you would price your services

Fee Structure Narrative

What is your preferred fee structure?

• Retainer• Flat fee• Time and materials• Combination or other

Provide indicative rates for the key resources youwould include in a formal proposal

• Project Manager• Technical Architect• Database Analyst• Developer• Quality Assurance

List any fees for services or staff not identified in yourresponses above, that you would include if asked totender for the required services


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List and quantify any third party licenses that would berequired (exclude lisences for the platform softwarealready identified, i.e., PHP, MySQL, Joomla)

What is your preferred method for handling incidentalexpenses and travel?

• Built into fee structure• Pass-through to client• Billed to client at cost• Billed to client plus administrative charge

What is your preferred billing method:

• Fixed price monthly for level of contracted resource• Monthly invoice against hours expended• Invoice against project milestones• Other approach

Outline approaches you are willing to contract for thatpay against performance:

• Withhold percentage of fees due subject to sign-offon completed deliverables

• Invoice against project milestones• Other

5.2.8. Additional Information

Please provide any additional information that you would like us to be aware of:

Additional Information Narrative Any additional value-added services you offer

Additional relevant information

5.3. Respons e Review Pro cess

5.3.1. Review Process

SH RFI is issued with the intent to obtain information that provides guidance, which may be used in thepreparation of RFPs. SH staff, specifically the IC Technology and Product Teams, will review responses to

this RFI. Based on those responses, the IC Team will prepare and issue one or more RFPs.

5.3.2. Clarification

To fully comprehend the information contained within your response to this RFI, the reviewing group mayseek further clarification on that response. This clarification may be requested in the form of a brief verbalcommunication by telephone; written communication; electronic communication; or a presentation of theresponse in a meeting with the SH Team.

5.3.3. RFI Response Presentations and Demonstrations


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RFI Respondents may be invited to present their response to the SH Team. The purpose of thispresentation would be to seek clarification of information contained within the response (as noted above);to further explore issues raised; or to further meet the goals of the RFI.

If the SH Team desires a demonstration, the Contact cited in Section 4.2 will coordinate thosedemonstrations with selected respondents.

Please direct all questions regarding response to the RFI via email to [email protected].

6. The Tendering Process & Rules

6.1. Initial RFI

Vendors will be invited to respond to the RFI based on an initial selection by IC. This selection isbased on our own research into service providers and our knowledge of the market.

The RFI will also be posted on our website for 4 weeks prior to the RFI response deadline and is openfor other vendors to respond to. Please confirm via email to [email protected] if your

organization is planning to respond. Responses are to be received no later than 4pm on August 31, 2014

It is anticipated that all responses can be processed from the submitted documents, but if you wouldlike the opportunity to discuss the RFI or your response, then telephone or in-person meetings can berequested by emailing [email protected].

The submission of a response to any tender documents (RFI,RFP,RFQ,RFT,RFR) does not give riseto any enforceable rights by the tenderer.

We reserve the right to cancel the tender process at any time prior to contracts being signed andreserve the right to re-tender for the same requirements.

Any existing or potential conflicts of interest by the tenderers must be disclosed at the RFI stage.

6.2. Comm unication During Th e Tender Proc ess

During the tendering process all communications and questions should be initially addressed [email protected].

All communications between SH and potential vendors shall be confidential. If invited to tender in thenext phase (RFP, RFT), then this will be subject to our separate NDA (Non-Disclosure Agreement).

6.3. RFI Respo ns e Criteri a

The purpose of the RFI is to reach a shortlist of 3-6 vendors to be invited to provide a tender via anRFP/RFT document.

The selection criteria when reviewing the RFI’s will be as follows:

The Vendor has shown they have access to a pool of resources with the appropriate skill sets todeliver the required services for the project.

Resource costing estimates are in line with current market costs for the given skill sets.

The Vendor has demonstrated through references that they have successfully delivered similarprojects in the past.
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rfi pamf ic linkages outsourced development partnership 140801

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