revitalizing fatigued employees - dr. dionne kress, leadership coach, d.m. kress, llc
DESCRIPTION
From the 2010 New York Public Transit Industry Fall Conference & Trade Show.TRANSCRIPT
Dr. Dionne Kress
D.M.Kress, LLC~ Performance Exceeding Possibility
LESSON 1: Definition of Job Burnout; What to look for
Behavior changes
Physical signs
Emotional signs
Stress vs. Burnout
LESSON 2: Dealing with Burnout: The three “R’s”
Recognize
Reverse
Resilience
LESSON 3: Job Burnout Prevention Plan
Coping with Job Burnout
Six Strategies for Success
D.M.Kress, LLC~ Performance Exceeding Possibility
What is meant by job burnout
Signs, symptoms, and causes
Difference between stress and burnout
Coping strategies for you and your employees
How to re-motivate yourself and your employees
D.M.Kress, LLC~ Performance Exceeding Possibility
LESSON 1
Burnout is a prolonged stress response effecting your Emotional, Mental, and Physical state.
Begins with feelings of being overwhelmed and unable to meet constant demands.
Lost interest and motivation to continue in your role.
D.M.Kress, LLC~ Performance Exceeding Possibility
Excessive Work Load
Lack of Personal Control
Lack of Recognition
Role Ambiguity
Limited Career Advancement & Opportunities
Conflict
Poor Leadership
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Are you Bored?
Are you Overloaded?
Are you Unappreciated?
Does dragging yourself out of bed in the morning feel like an act of Hercules?
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Burnout Stress
Characterized by Disengagement
Blunted Emotions
Helplessness & Hopelessness
Loss of motivation
Primary damage is emotional
May make life seem not worth living
Characterized by over engagement
Over reactive emotions
Urgency & Hyperactivity
Loss of energy
Primary damage is physical
May cause premature death
D.M.Kress, LLC~ Performance Exceeding Possibility
Burnout effects your personal and professional life, social life and home environment.
Burnout can create long-term changes in your physical body making you more susceptible to colds, flu, and other illnesses.
Deal with BURNOUT right away do not let it linger on making you feel worse and worse over time.
D.M.Kress, LLC~ Performance Exceeding Possibility
Physical
Emotional
Behavioral
D.M.Kress, LLC~ Performance Exceeding Possibility
Every day is a BAD day.
You feel exhausted ALL the time.
Caring about work and your personal life feels like a waste of energy.
Your day feels full of mind numbing, mundane, tasks.
You feel like nothing you do makes a difference and you are not appreciated.
D.M.Kress, LLC~ Performance Exceeding Possibility
Feeling tired and drained
Feeling sick, lowered immunity
Frequent headaches, back pain,
muscles aches
Change in appetite and sleep habits
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Feelings of self-doubt and failure
Loss of motivation
Feeling helpless loss and defeated
Detachment; feeling alone in the world
Cynical and negative outlook
Decreased satisfaction and sense of accomplishment
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Withdrawing from responsibility
Isolating yourself
Procrastinating
Using food, drugs or alcohol to cope
Taking your frustration out on others
Missing work, coming in late and leaving early
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LESSON 2
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Recognize
Reverse
Resilience
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Work–related causes
Lifestyle causes
Personality contributions
D.M.Kress, LLC~ Performance Exceeding Possibility
Three Strategies:
1. Slow Down: Rest, Reflect, and Heal
2. Get Support: Engage with friends and family
3. Re-evaluate goals and priorities
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Actively address the problem
Clarify your job description
Ask for new duties
Take time off
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The 4 A’s
Avoid the stressor
Alter the stressor
Adapt to the stressor
Accept the stressor
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LESSON 3
Relaxation Rituals
Healthy Habits
Establish Boundaries
Turn off technology
Express your creativity
Manage Stress
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ASK YOURSELF…
Are you doing the things you enjoy everyday?
D.M.Kress, LLC~ Performance Exceeding Possibility
Motivation requires a motive…
As a manager or employee we need an appropriate motive to perform at our best!
D.M.Kress, LLC~ Performance Exceeding Possibility
Avoid or minimize overtime Allow for casual days, special meals, play
music in the office Break up the office routine Dress down day Encourage employees to go outside Have fresh fruit and veggies in the break
room. Allow random vacation days Express interest and ask questions
D.M.Kress, LLC~ Performance Exceeding Possibility
Healthy ways to relax and recharge
Go for a walk. Spend time in nature. Call a good friend. Sweat out tension with a good workout. Write in your journal. Take a drive Savor a warm cup of coffee or tea. Play with your pet. Work in the park Get a massage. Read and inspirational book. Listen to music. Watch a comedy or favorite movie.
D.M.Kress, LLC~ Performance Exceeding Possibility
“Number one, the manager must understand that the seeds of greatness do exist in every human being, including that burned-out employee. Number two, he should repeatedly understand and remind that employee that failure is an event, it is not a person, that yesterday really did end last night. Number three, the manager should remind the employee that attitude is entirely a matter of choice and he chooses his attitude when he chooses the input into his mind, and so he should choose daily to read and listen to positive materials, and to the full extent of his ability, associate with positive individuals.” – Zig Ziglar
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Q & A
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