revitalizing fatigued employees - dr. dionne kress, leadership coach, d.m. kress, llc

28
Dr. Dionne Kress D.M.Kress, LLC~ Performance Exceeding Possibility

Upload: new-york-public-transit-association

Post on 19-Jan-2015

607 views

Category:

Health & Medicine


0 download

DESCRIPTION

From the 2010 New York Public Transit Industry Fall Conference & Trade Show.

TRANSCRIPT

Page 1: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Dr. Dionne Kress

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 2: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

LESSON 1: Definition of Job Burnout; What to look for

Behavior changes

Physical signs

Emotional signs

Stress vs. Burnout

LESSON 2: Dealing with Burnout: The three “R’s”

Recognize

Reverse

Resilience

LESSON 3: Job Burnout Prevention Plan

Coping with Job Burnout

Six Strategies for Success

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 3: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

What is meant by job burnout

Signs, symptoms, and causes

Difference between stress and burnout

Coping strategies for you and your employees

How to re-motivate yourself and your employees

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 4: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

LESSON 1

Page 5: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Burnout is a prolonged stress response effecting your Emotional, Mental, and Physical state.

Begins with feelings of being overwhelmed and unable to meet constant demands.

Lost interest and motivation to continue in your role.

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 6: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Excessive Work Load

Lack of Personal Control

Lack of Recognition

Role Ambiguity

Limited Career Advancement & Opportunities

Conflict

Poor Leadership

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 7: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Are you Bored?

Are you Overloaded?

Are you Unappreciated?

Does dragging yourself out of bed in the morning feel like an act of Hercules?

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 8: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Burnout Stress

Characterized by Disengagement

Blunted Emotions

Helplessness & Hopelessness

Loss of motivation

Primary damage is emotional

May make life seem not worth living

Characterized by over engagement

Over reactive emotions

Urgency & Hyperactivity

Loss of energy

Primary damage is physical

May cause premature death

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 9: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Burnout effects your personal and professional life, social life and home environment.

Burnout can create long-term changes in your physical body making you more susceptible to colds, flu, and other illnesses.

Deal with BURNOUT right away do not let it linger on making you feel worse and worse over time.

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 10: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Physical

Emotional

Behavioral

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 11: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Every day is a BAD day.

You feel exhausted ALL the time.

Caring about work and your personal life feels like a waste of energy.

Your day feels full of mind numbing, mundane, tasks.

You feel like nothing you do makes a difference and you are not appreciated.

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 12: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Feeling tired and drained

Feeling sick, lowered immunity

Frequent headaches, back pain,

muscles aches

Change in appetite and sleep habits

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 13: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Feelings of self-doubt and failure

Loss of motivation

Feeling helpless loss and defeated

Detachment; feeling alone in the world

Cynical and negative outlook

Decreased satisfaction and sense of accomplishment

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 14: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Withdrawing from responsibility

Isolating yourself

Procrastinating

Using food, drugs or alcohol to cope

Taking your frustration out on others

Missing work, coming in late and leaving early

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 15: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

LESSON 2

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 16: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Recognize

Reverse

Resilience

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 17: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Work–related causes

Lifestyle causes

Personality contributions

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 18: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Three Strategies:

1. Slow Down: Rest, Reflect, and Heal

2. Get Support: Engage with friends and family

3. Re-evaluate goals and priorities

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 19: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Actively address the problem

Clarify your job description

Ask for new duties

Take time off

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 20: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

The 4 A’s

Avoid the stressor

Alter the stressor

Adapt to the stressor

Accept the stressor

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 21: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

LESSON 3

Page 22: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Relaxation Rituals

Healthy Habits

Establish Boundaries

Turn off technology

Express your creativity

Manage Stress

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 23: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

ASK YOURSELF…

Are you doing the things you enjoy everyday?

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 24: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Motivation requires a motive…

As a manager or employee we need an appropriate motive to perform at our best!

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 25: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Avoid or minimize overtime Allow for casual days, special meals, play

music in the office Break up the office routine Dress down day Encourage employees to go outside Have fresh fruit and veggies in the break

room. Allow random vacation days Express interest and ask questions

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 26: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Healthy ways to relax and recharge

Go for a walk. Spend time in nature. Call a good friend. Sweat out tension with a good workout. Write in your journal. Take a drive Savor a warm cup of coffee or tea. Play with your pet. Work in the park Get a massage. Read and inspirational book. Listen to music. Watch a comedy or favorite movie.

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 27: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

“Number one, the manager must understand that the seeds of greatness do exist in every human being, including that burned-out employee. Number two, he should repeatedly understand and remind that employee that failure is an event, it is not a person, that yesterday really did end last night. Number three, the manager should remind the employee that attitude is entirely a matter of choice and he chooses his attitude when he chooses the input into his mind, and so he should choose daily to read and listen to positive materials, and to the full extent of his ability, associate with positive individuals.” – Zig Ziglar

D.M.Kress, LLC~ Performance Exceeding Possibility

Page 28: Revitalizing Fatigued Employees - Dr. Dionne Kress, Leadership Coach, D.M. Kress, LLC

Q & A

D.M.Kress, LLC~ Performance Exceeding Possibility