Jordan T. Hicks

1819 47th AvenueSan Francisco, CA 94122

(661) 208-6216jhicks@mail.sfsu.edu

Education

Highland High School – Palmdale, CaliforniaGraduated May – 2010 GPA: 3.0 San Francisco State University – San Francisco, CaliforniaAugust 2010 – presentCareer Goal: Undergraduate focus on Africana Studies with a concentration in Black Humanities and Behavioral/Social Sciences; Masters Degree in Africana Studies

Work Experience

Apple Inc Dec. 2011- Present

Inventory Specialist/Back of House Specialist

Receive, Process and Organize Apple Finished Goods and Service Products

Receive, Process and Organize Apple Materials and expedite handling to appropriate

manufacturing sites

Process all service and finished goods returns to appropriate retail warehouses; Process

all paperwork for specified returns as well

Build and Ship out requested stock to Retail Fulfillment Warehouses per request;

Maintain proper documentation for certifications, data and exports for appropriate

shipments

Utilization and mastery of SAP Stock software for organization and tracking of all Store

Product/Stock

Optimize the floor displays in the front of house and optimize space utilized in the Back

of House

Responsible for all operational tasks on a daily basis; Including answering the phone

lines to give excellent customer service to the external customer

Train all incoming new specialists, managers and store leaders on the Inventory/Back

of House Experience in Apple Retail Stores

Crane Hydro-Aire June 2011 – August 2011

Shipping/Receiving Clerk – Materials Handler

Receive/process materials and expedite handling to appropriate manufacturing department

Build receivers for all incoming materials/products

Process returns to vendor products; process split paperwork for rejected parts

Ship produced parts, spares, provisioning, repair and overhaul products, vendor material or returns

Maintain proper documentation for certifications, data, FAA tags and exports for appropriate shipments

Utilization of Oracle business software for tracking of parts/components

Responsible for accurate preparation, completion and control of all required procedural forms

Organize and maintain materials/components inventory for thousands of aerospace products

Jemmott-Rollins Group, Inc. January 2011 (Internship)

Administrative Associate

Preparation, organization and correlation of appropriate reports for specific project meetings

Record status updates for all projects to ensure progress to their scheduled deadlines

Process incoming project requests and prioritize accordingly

Receive and route incoming calls

Maintain and update headquarters calendar for CEO

Arrange meeting facilities and prepare agendas for meetings

Maintain office supplies and order as necessary

Provide all necessary back-up and/or data for Project Mgr when requested

Achievements

International Baccalaureate Diploma . The International Baccalaureate Program is the most rigorous curriculum available in high schools. In advanced courses students to think critically, synthesize knowledge, and reflect/analyze on their own thought processes. The IBD requirements exceed general academic performance and challenges students to demonstrate intellectual development, organization and initiative.

Deans List 4x -San Francisco State University:

Fall 2011 Semester

Spring 2012 Semester

Spring 2013 Semester

Spring 2014 Semester

Activities

Varsity Football 2008 - 2010

California Scholarship Federation 2008 – 2010

International Baccalaureate Program 2006-2010

Skills

Computer skills with proficiency in in all aspects of Word, Excel, PowerPoint, etc.

Proficient in using business/inventory programs such as Oracle and SAP.