Upload File

revised c r policy griev redressal

13
DENA BANK RESOURCE MOBILISATION DEPARTMENT CUSTOMER RELATIONS POLICY & GRIEVANCES REDRESSAL MECHANISM 1. Background Stiff competition has become order of the day in every industry, be it manufacturing or service. With initiation of liberalisation and globalisation in the economy, the competitive environment has undergone a metamorphosis. More and more players are joining in and customers' expectations are soaring, leading to rapid intensification of competition. This fact is particularly true of the financial sector where due to increasingly intensifying competition, older Banks and financial institutions are facing unprecedented challenges. A time has come, where the most efficient and customer driven Banks only can survive and grow. New management practices are being adopted to gain a competitive edge through a number of management tools and techniques. With the introduction of technology, the traditional role of the Banks, which used to be that of “money lending” has assumed broader dimensions. With competition gaining ground, Banks are trying to adopt innovative approaches to attain new customers, retain their existing business and to win back the lost customers. This has led to recent innovation called Customer Relationship Management. Customer has always been at the pivotal place of any business organisation. Its capacity to keep the lifeline of business houses running can never be undermined. But, of late, as an aftermath of opening up of economy and liberalisation, the customer is getting more and more attention and now the focus of all businesses is zoomed on customer satisfaction. The growing expectations of the customers, fast changing preferences and opportunities available to him as consumer have made him the king in the real sense. In a Bank of our size, it may not be practically possible to have customer based relationship. In this context, it may be appreciated that all the customers are not equal. The value of customer varies from customer to customer and as such, the Bank must differentiate its customers on the basis of profit that the Bank is getting from a particular customer. In other words, a more profit giving customer is a high value customer for the Bank and a low profit customer is low value customer. The Bank therefore, must have an efficient database of its customers, not only in terms of their financial transactions but also their preferences, educational qualifications, life style, sensitivity, age group, cultural background and their business etc. and then segregate them in various groups. Some illustrative groups could be as under: • High value customers desiring high quality services • High value customers desiring moderate services

Upload: rohit-semlani

Post on 02-Jun-2018

219 views

Category:

Documents


0 download

Report

TRANSCRIPT

Page 1: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 1/13

Page 2: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 2/13

Page 3: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 3/13

Page 4: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 4/13

Page 5: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 5/13

Page 6: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 6/13

Page 7: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 7/13

Page 8: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 8/13

Page 9: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 9/13

Page 10: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 10/13

Page 11: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 11/13

Page 12: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 12/13

Page 13: Revised C R Policy Griev Redressal

8/10/2019 Revised C R Policy Griev Redressal

http://slidepdf.com/reader/full/revised-c-r-policy-griev-redressal 13/13


Grievance Redressal Policy 1.1. - National Housing Bank Grievance Redressal... · 1 Grievance Redressal Policy (Revised as on 04-12-2014) 1. Introduction 1.1. National Housing Bank

Grievance Redressal Workflow

HEALTH INSURANCE GRIEVANCES, REDRESSAL & RELATED ISSUES

Redressal Mechanisms for RTF Schemes

disc cap griev proc 2002 A5 wvcp

Phase-IV Data Analyst Grievance Redressal Redressal-DATA ANALYST.pdfPhase-IV Data Analyst Grievance Redressal S. No Application ID Name Grievance Redressal/reply Change in Status 1

REDRESSAL POLICY GRIEVANCE

Consumer Advocate - National Consumer Disputes Redressal

Employee Grievance Redressal

CUSTOMER RIGHTS, GRIEVANCE REDRESSAL AND …

BRANCH GRIEVANCE REDRESSAL OFFICERS ... - ebiz.licindia.in

Redressal agencies in India

Vol5 Grievance Redressal

Dist. Information & Grievances Redressal System

Redressal Mechanism.pdf · Grievance Redressal Mechanism MANUU ITI Grievance Redressal Mechanism work under University Grievances Redressal cell. ERSlTh Re-C onstitution ADMINISTRATION

Rajasthan state consumer disputes redressal commission

2. Consumer Grievance Redressal Policy - SRG Housing RED… · SRG Housing Finance Ltd.: Consumer Grievance Redressal Policy GRIEVANCE REDRESSAL POLICY th Meeting held on 07 December

IN THE NATIONAL CONSUMER DISPUTES REDRESSAL …

REDRESSAL. RAGGING AND NAME COM.1ITTEE

Citizen Charter & Grievance Redressal Mechanism

ANDarchive.lib.msu.edu/LIR/contracts/c7822.pdf · Griev. &Arbit. Proced. 3(b} Griev. &Arbit. Proced. 3 Gri~v •• Arbit. Proced. 8 Sick Time. LOA 3(c} Insurance & Pension 2 Insurance

Reefer Vehicle Redressal Program

National Consumer Disputes Redressal Agencies

Details of Greivance Redressal System of Multi System ... Complaint Redressal System for... · Kamal Kant 9034074102 Details of Greivance Redressal System of Multi System Operator

Procedure of grivence redressal

Grievance Redressal Guidelines - PMJAY · manner, NHA has developed Grievance Redressal Guidelines and has established a Central Grievance Redressal Management System (CGRMS). NHA

Consumer Disputes Redressal Agencies

DISPUTE REDRESSAL MECHANISM Constitution of Grievance redressal and dispute resolution committees.— (1) There shall be a Grievance redressal and dispute resolution committee for

Client Grievance Redressal Mechanism

Integrated Grievance Redressal System (IGRS)

Consumer Disputes and Redressal Agencies

State Consumer Disputes Redressal Commission, UP

DoPT_ Grievances Redressal Mechanism, Sevottam 4ETHICS

Public Grievance Redressal System “Samadhan”

CUSTOMERS' GRIEVANCE REDRESSAL SYSTEM (CGRS) …