reviewer #1 ranking company score 2 proposal #1 93

Ranking Company Score

5 Proposal #2 39

1 Forum InfoTech 93

3 Netrix 88

4 Proposal #4 74

6 Proposal #3 65

2 Proposal #1 93

Reviewer #1

City of Palos Verdes Estates Reviewer Initials: 1Score Sheet - IT Managed Services

Vendor name:

Does the response meet the basic requirements of the RFP? Yes: No:

Scoring Summary

1

2 Service levels and clarity of the proposal (30 points)

3 Fees (20 pts)

Total:

Proposal #1

Company experience with the items identified in the scope of work, certifications, expertise and references from similar agencies/jobs (20 points) 30

46

17

93


Vendor name: Proposal #1

Does the response provide a profile of your company including: (30 pts)

1 Background and history, (2 pts..)

2 Size, locations, certifications, and credentials. (1 pt)

3 Resumes of the proposed staff team members (2 pts)

4 An organizational chart, explaining the reporting relationships (1 pt)

5

6 Appropriate staff and company certifications (2 pts)

7 Ongoing training/certification programs for key staff (2 pts)

Does the response include a description of their approach to the following service areas:

8

9

10

11 Daily review of security and virus logs. (2 pts)

12 Resolution of user computer concerns. (1 pt)

13

14 Completion of Special projects (1 pt)

15

16

Total:

A minimum of three references of similar sized and/or larger government agencies or organization that the proposer is currently managing or has recently managed (3 pt)

3

Section 1 - Company experience with the items identified in the scope of work, certifications, expertise and references from similar agencies/jobs

1

2

2

1

2

2

Respond to requests for service within one (1) hour, with resolution of routine requests between four (4) to 24 hours. (3 pts) 3

Review, scan, and deployment of patches and updates onto the City's servers on a weekly basis. (2 pts)

2

30

Daily review of back-up logs for the data, e-mail and finance system servers, noting any errors or anomalies which may indicate security issues or improper back-ups. (2 pts)

2

2

1

Continually conduct overall inspection of servers and system to address any errors or potential issues which may degrade or impact overall security performance (2 pts) 2

1

Provide remote help desk support for OS, application support, and network and email problems, including an online tracking system of service requests that can be accessed by City staff as needed (2 pts) 2

Provide and manage anti-spam and anti-virus applications for workstations and the City's email server. (2 pts)

2



Section 2 - Service Levels (50 pts)

Does the response:

1

2 Describe your support capabilities for products and services listed. (2 pts)

3

4

5

6 Describe the support and project prioritization process for the City. (3 pts)

7

8 Describe Application support strategy for mainline City applications (3 pts)

9

10

11

12

13

14

15

Total:

3

Describe your tools and strategies to monitor and insure the stability of the computing environment. (3 pts) 3

2

Describe your work order or trouble ticket system, helpdesk and the communication flow for user reported issues as well as for issues realized from your system monitoring. (4 pts) 4

Describe your guaranteed response times for issues, dependent on severity and/or time of day. (3 pts) 3

Describe work planning and project identification and planning processes for the City. (4 pts) 4

3

Describe how scheduled down times are determined and communicated. (3 pts) 3

Describe how they would assist the City's management strategically plan to ensure the IT system remains useful, dependable and up to date. (4 pts) 4

describe their experience with developing cost effective Four-Year IT (or other length) strategic plans (4 pts) 4

Describe how they would document and record installation, maintenance, and performance of system components (3 pts) 3

Describe their proposed backup standards, processes, and disaster recovery plan for the City. (4 pts) 4

Provide a proposed schedule for the weekly on-site resource(s) that can support all the City Technology support requirements. (3 pts) 3

Describe the plan for remote assistance, on-site or emergency assistance or repairs, ongoing maintenance, scheduled repairs, and remote resource monitoring (3 pts) 3

Provide Draft Statement of Work for IT Assessment Process with sample reports and deliverables from previous Assessments. (4 pts) -

46



Section 3 - Fees (20 pts)

Does the response:

1 Provide all fees associated with the proposed services (2 pts)

2

3 List any additional fees for service initiation (1 pt)

4

5

6

7 Provide a a clearly marked pricing plan (2 pts)

8 Provide a monthly Rate for the services requested (1 pt)

9 Provide hourly rates for out of scope services. (1 pt)

10 Ranking of Monthly Rate (3 pts for lowest, 1 pt for highest)

11 Ranking of Hourly Rates (3 pts for lowest, 1 pt for highest)

Total:

Notes:$5,200 month rising to $5,855 by end of termCloud storage extraOnsite = (6 x 135 x 52) / 12 = $3,510 per month

$3,510 + $5,200 = $8,700

Note: They do not have onsite support. This may disqualify this respondent

2

Itemize all fees for Onsite and Remote IT Support activities, Four Year IT Security strategic plan, and Security Planning and Services (2 pts) 2

17

1

Provide details of ongoing monthly or yearly fees and what is included and excluded. (2 pts) 2

Provide a Schedule of standard fees for work that may fall outside the scope of this proposal (2 pts) 2

Include any discounts available for timely or prepayment of monthly invoices (1 pt) -

2

1

1

2

2


Vendor name:

Does the response meet the basic requirements of the RFP? Yes: No: X

Scoring Summary

1


3 Fees (20 pts)

Total:

Proposal #2

15

Company experience with the items identified in the scope of work, certifications, expertise and references from similar agencies/jobs (20 points)

11

13

39








5




8

9

10



13


15

16

Total:

-


2

15

2

1


-


3 Respond to requests for service within one (1) hour, with resolution of routine requests between four (4) to 24 hours. (3 pts)

2 Review, scan, and deployment of patches and updates onto the City's servers on a weekly basis. (2 pts)

- Daily review of back-up logs for the data, e-mail and finance system servers, noting any errors or anomalies which may indicate security issues or improper back-ups. (2 pts)

-

-

-



-

-

1




Does the response:

1


3

4

5


7


9

10

11

12

13

14

15

Total:

Describe how they would assist the City's management strategically plan to ensure the IT system remains useful, dependable and up to date. (4 pts)

describe their experience with developing cost effective Four-Year IT (or other length) strategic plans (4 pts)

Describe how they would document and record installation, maintenance, and performance of system components (3 pts)

Describe their proposed backup standards, processes, and disaster recovery plan for the City. (4 pts)

11

-

-

-


-

Describe how scheduled down times are determined and communicated. (3 pts) -

Describe your guaranteed response times for issues, dependent on severity and/or time of day. (3 pts)

Describe work planning and project identification and planning processes for the City. (4 pts)

3

-

1


Provide a proposed schedule for the weekly on-site resource(s) that can support all the City Technology support requirements. (3 pts)

Describe the plan for remote assistance, on-site or emergency assistance or repairs, ongoing maintenance, scheduled repairs, and remote resource monitoring 93 pts)

Provide Draft Statement of Work for IT Assessment Process with sample reports and deliverables from previous Assessments. (4 pts)

-

-

-

-

-




Does the response:


2


4

5

6






Total: 13

2

2

2

-

1

2

1

1

Itemize all fees for Onsite and Remote IT Support activities, Four Year IT Security strategic plan, and Security Planning and Services (2 pts)

Provide details of ongoing monthly or yearly fees and what is included and excluded. (2 pts)

Provide a Schedule of standard fees for work that may fall outside the scope of this proposal (2 pts)

Include any discounts available for timely or prepayment of monthly invoices (1 pt)

2



Notes:65 per workstation 54 x 65 3510175 Per hour / 8 hrs per month 8 x 175 1400

Total 4910

4 Server management 4 x 300 120019 Virtual Machine 19 x 100 1900

3100

3tb Microsoft Azure Cloud Service 518

4910 + 3100 + 518 = 8528 per month

Onsite Labor = $160 / hr


Vendor name:

Does the response meet the basic requirements of the RFP? Yes: X No:

Scoring Summary

1


3 Fees (20 pts)

Total:

Proposal #3


24

18

65








5




8

9

10



13


15

16

Total:


-


2

1

-

1

2

1



2

23


2

1

1


1



2




Does the response:

1


3

4

5


7


9

10

11

12

13

14

15

Total:

1


2




1

Describe how scheduled down times are determined and communicated. (3 pts) -

Describe how they would assist the City's management strategically plan to ensure the IT system remains useful, dependable and up to date. (4 pts) -

describe their experience with developing cost effective Four-Year IT (or other length) strategic plans (4 pts) -





Provide Draft Statement of Work for IT Assessment Process with sample reports and deliverables from previous Assessments. (4 pts) -

24




Does the response:


2


4

5

6






Total:

Notes:$8,100 per month

Far too many will not, does not, can not responses.

2


18

1




2

1

1

3

2


Vendor name:


Scoring Summary

1


3 Fees (20 pts)

Total:

Proposal #4


36

14

74








5




8

9

10



13


15

16

Total:


3


2

1

2

1

2

2



1

24


1

1

1


1



1




Does the response:

1


3

4

5


7


9

10

11

12

13

14

15

Total:

1


2




1








Provide Draft Statement of Work for IT Assessment Process with sample reports and deliverables from previous Assessments. (4 pts) 2

36




Does the response:


2


4

5

6






Total:

Notes:$7,477,-,$11,216 month$150 - $225 per workstation

2


14

1



Include any discounts available for timely or prepayment of monthly invoices (1 pt) 1

2

1

1


Vendor name:


Scoring Summary

1


3 Fees (20 pts)

Total:

Netrix


46

13

88


Vendor name: Netrix






5




8

9

10



13


15

16

Total:


3


2

1

2

-

2

2



2

29


2

2

1


1



2


Vendor name: Netrix


Does the response:

1


3

4

5


7


9

10

11

12

13

14

15

Total:

3


2




2









46


Vendor name: Netrix


Does the response:


2


4

5

6






Total:

Notes:$11,545 month$4,000 one-time costs

2


13

1




2

1

1


Vendor name:


Scoring Summary

1


3 Fees (20 pts)

Total:

Forum InfoTech


50

15

93


Vendor name: Forum InfoTech






5




8

9

10



13


15

16

Total:


3


2

28


2

-

1


1


2

1

2

1

2

2




2




Does the response:

1


3

4

5


7


9

10

11

12

13

14

15

Total:

3


2




3









50




Does the response:


2


4

5

6






Total:

2


15

1




2

1

1

1

1



Notes:Category Onsite andQuantity Unit Cost Total Cost

Server Care 23 $119 $2,737

User Care 54 $35 $1,890

Workstatio 54 $35 $1,890

Network Ca 7 $100 $700

Vendor Ma 1 $1,000 $1,000

vCIO Serve 2 $400 $800

Database C 1 $199 $199

SubTotal $9,216

Category Onsite IT Support

4 hours min 16 175 $2,800

Total Ongoing Monthly Fixed Fee: $12,016

Category Onboarding(One Time) $9,000

Category 4 Year IT St 16 250 $4,000

Total One Time Costs $13,000

Procure and Install Hardware of any kind

Website Maintenance

Non Vendor Supported Application Support

Onsite Support



Hourly Rates

During Business Hours Hourly Rate

Monday through Friday, 8:00AM to 5:00PM PST

Remote Support (billed in 15‐minute increments) $175

On‐site Support (subject to a 4‐hour minimum1 and billed in 15‐minute increments thereafter) $175

In‐house Support2 (subject to a 4‐hour minimum3 and billed in 15‐minute increments thereafter) $175

During Non‐Business Hours and Recognized Holidays4 Hourly Rate

Remote Support (billed in 15‐minute increments) $300

On‐site Support (subject to a 4‐hour minimum1 and billed in 15‐minute increments thereafter) $300

In‐house Support2 (subject to a 4‐hour minimum3 and billed in 15‐minute increments thereafter) $300

Annual Monthly Recurring Revenue(MRR) Increase: 3%

New Year's Day (January 1)

Memorial Day (Last Monday in May)

Independence Day (July 4)

Labor Day (First Monday in September)

Thanksgiving (Fourth Thursday in November)

Day After Thanksgiving (Fourth Friday in November)

Christmas Day (December 25)

Day After Christmas

Included Software & Hardware

BitDefender Anti‐Virus for Workstation and Servers

Remote Control Software

Remote Monitoring Agents for Workstation and Server

Datto Appliance

Documentation Platform

Ticketing System

Reporting

Strategic Review, Standards and Reviews System

Annual Risk Assessment Scan

3The In-house Support 2-hour minimum shall be waived if Customer becomes responsible for the transportation of all necessary equipment and materials to and from FIT's office. If Customer chooses to deliver such equipment and materials to FIT via shipping (USPS, UPS, FedEx, etc.), all shipping charges, including any applicable package pickup charges, shall be the sole responsibility of the Customer. Furthermore, Customer shall assume any and all responsibility for the shipping method chosen, including, but not limited to, loss or damage while in transit.

4Recognized holidays shall include the holidays listed below. Recognized holidays are subject to change without notice as deemed necessary by Forum Info-Tech, Inc..

14-hour minimum applies to all Customer location(s) located within 50 miles of FIT headquarter location. Additional charges may apply for other locations, based upon location and a number of factors, as deemed necessary by FIT.

2In-house Support shall be defined as support that would typically be provided at Customer's site but is performed at FIT's office instead (i.e., computer repair).

reviewer #1 ranking company score 2 proposal #1 93

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